Cisco 7800 Series Media Convergence Servers

October 26, 2005

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected

Problem Description

MCS-7825-H1-CC1, MCS-7825-H1-IPC1, MCS-7825-H1-ECS1 and non-Cisco Hewlett-Packard DL320G3 with an enabled SATA host RAID array are experiencing an unexpected spike in disk activity approximately every 5 hours which causes a spike in CPU utilization. The results to the affected applications include MGCP gateway registration bounce, dropped calls, Unity TUI delays and other unpredictable application behaviors.

The problem occurs on both active and idle systems and is observed on servers with just the operating system installed regardless of which Cisco software application in installed.

Background

MCS-7825-H1-CC1, MCS-7825-H1-IPC1, MCS-7825-H1-ECS1 and non-Cisco Hewlett-Packard DL320G3 with an enabled SATA host RAID array are experiencing an unexpected spike in disk activity approximately every 5 hours which causes a spike in CPU utilization.

Problem Symptoms

Devices such as MGCP Gateway, Unity voice mail ports, Music on Hold, and MTP, which have a keepalive timeout value of 30 seconds, unregister from the Callmanager server approximately every 5 Hours.

For about 33 to 37 seconds, Callmanager does not print CCM and SDL traces. Perfmon counters Physical->%DiskTime and Physical->%DiskWrite time spike at very high values(1000+). Perfmon counter Process->PageFaults/sec spikes at high values (700-1200) at this time.

Unity messaging response times may experience delay during periods of CPU spike.

Workaround/Solution

To solve this issue for the following applications running on the above mentioned servers,

• CallManager

• IP Contact Center Express

• Personal Assistant

• MeetingPlace

• Cisco Conference Connection

• Cisco Emergency Responder

• IP Interactive Voice Response (IP-IVR)

download the patch named HP-SATADriver-6.0.82.exe from the CallManager & Voice Apps Crypto Software (registered customers only) page.

See the associated readme file for instructions.

To solve this issue for the following applications running on the above mentioned servers,

• Unity

• Unity Bridge

• IP Contact Center Enterprise

• Intelligent Contact Manager

• Cisco Customer Voice Portal (formerly known as Internet Service Node)

download the patch named HP-SATADriver_6.0.82.exe from the Cisco Unity Utilities (registered customers only) download page.

See the associated readme file for instructions.

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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