April 15, 2005
Cisco CallManager - 3.3(5)
After the installation of Multilevel Administration (MLA) 1.2(4) on a Cisco CallManager 3.3(5) server, the following error can be seen:
Active Server Pages error 'ASP 0240' Script Engine Exception /ccmadmin/default.asp A ScriptEngine threw expection 'C0000005' in 'IActiveScript::AddNamedItem' from 'CActiveScriptEngine::RequestItems()'.
The root cause is still being investigated.
Other symptoms can include:
100% CPU utilization by DLLHOST
100% CPU utilization by IEXPLORER
ASP Runtime Script Engine error
CCMAdmin Menus don't show up in certain cases
Find/List Pages do not work for Device Menus and for some Route Plan menus
Cisco has removed MLA 1.2(4) from the Cisco Software Center and it will be reposted when the issues are resolved.
In the meantime Cisco is recommending that customers remove or uninstall MLA from any Cisco CallManager 3.3(5) server until a replacement can be delivered.
To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.
MLA enabled, CCMadmin or CCMService pages fail w/Script Engine Exception
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
Receive Email Notification For New Field Notices
Product Alert Tool - Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.