Cisco Unified MeetingPlace

May 24, 2004

Products Affected

Problem Description

Note: This Field Notice is a legacy Latitude Field Notice that has been converted to the Cisco format so the information would remain available to their customers.

Users with profile numbers longer than 9 digits will not be able to start a reservationless meeting. When they attempt to start a reservationless meeting, they will get the following prompt and get disconnected from the system:

"We are unable to start a meeting at this time. Please try again later"

The error log ("errorlog -s info -l") will show the following statement

01/10 11:48:01 INFO 0x30129 0/8, "vuiactconf2.cc", 5910 (0x144e, 0x38, 0x144e,0)

Personal meeting failed because could not schedule: Erc 5198

Where Erc 5198 translates to "Specified meeting ID length greater than maximum allowed".

Problem Symptoms

Users with profile number longer than 9 digits will not be able to start a reservationless meeting.

Workaround/Solution

WORKAROUND

Customers who use the reservationless feature should limit the length of their users' profile number to 9 digits or less.

SOLUTION

This will be fixed in the next major release.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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