Cisco Unified MeetingPlace

May 20, 2004

Products Affected

Problem Description

Note: This Field Notice is a legacy Latitude Field Notice that has been converted to the Cisco format so the information would remain available to their customers.

Some systems might encounter span activation problems following a restart. When this problem occurs, the spans might appear as up but no incoming or outgoing calls can be handled on the span. For example no alarms are present.

Problem Symptoms

The user might not have access to the system to conduct voice conference because the span was not activated.

Workaround/Solution

WORKAROUND:

Unplugging the T1 lines, waiting 20 seconds, and plugging it back in will correct the problem.

SOLUTION:

There is a hot fix available for 5.0.2q. Please contact Cisco MeetingPlace Support (TAC)to apply the hot fix (biz3fw.bin).

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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