Cisco Unified MeetingPlace

May 26, 2004

Products Affected

Problem Description

Note: This Field Notice is a legacy Latitude Field Notice that has been converted to the Cisco format so the information would remain available to their customers.

SMTP fails to connect to SMTP host after second disclaimer is passed.

Problem Symptoms

The notifications will not be sent out because the connection to SMTP host will fail.

Workaround/Solution

1. Download the MeetingPlace SMTP 4.2.1.20 hot fix from the Customer Support Resource Center.

2. Stop the MeetingPlace SMTP and Notification Gateway service.

3. Rename the MPSMTP.exe file to MPSMTP.exe.old in the following folder :\Latitude\MeetingPlace E-mail Gateway\

4. Copy the new MPSMTP.exe to :\Latitude\MeetingPlace E-mail Gateway\ folder

5. Start MeetingPlace Notification Gateway service.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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