Cisco Unified MeetingPlace

May 26, 2004

Products Affected

Problem Description

Note: This Field Notice is a legacy Latitude Field Notice that has been converted to the Cisco format so the information would remain available to their customers.

Major issues:

1. MeetingPlace server reports Outlook Gateway Failed.

2. MPAgent 4.2.5.53 lost connection to MeetingPlace server.

3. Longer strings for gateway logging needed in GWSIM eventlog.

4. Installers do not check for interfering processes.

5. MeetingPlace Web 4.3 fails to log in with 4.2 GWSIM.

Problem Symptoms

Communication lost with the MeetingPlace server, possibly affecting service, but generating alarms.

Workaround/Solution

Restarting the MeetingPlace services or rebooting the Gateway machine will tempoarily resolve the issue.

These issue ares fixed in GWSIM 4.2.1.25.

Steps to install GWSIM 4.2.1.25:

1. Download the new GWSIM from the CCO.

2. Stop all MeetingPlace services.

3. Unzip the files into a new temporary folder.

4. Run the setup.exe.

5. Select Modify when given the option.

6. Note:?If you receive a timeout, just click OK and the install will continue without issue.

7. After the install has completed, reboot the Gateway machine.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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