The show isdn status command displays the status of all ISDN interfaces or of a specific ISDN interface. When you are troubleshooting ISDN BRIs, you must first determine if the router can properly communicate with the telco ISDN switch. Once you have verified communication, you can proceed to higher-level troubleshooting, such as issues with dialer interfaces, interesting traffic definitions, PPP failures, and so forth.
This document assumes you have used the show isdn status command and have determined that Layer 1 (L1) is the cause of your problem.
This is an example of Layer 1 DEACTIVATED status:
maui-nas-01# show isdn status The current ISDN Switchtype = basic-ni1 ISDN BRI0 interface Layer 1 Status: DEACTIVATED !--- This shows ACTIVE or DEACTIVATED. !--- Output suppressed.
For more information on the show isdn status command, refer to Using the show isdn status Command for BRI Troubleshooting.
This document is not restricted to specific software or hardware versions.
The information presented in this document was created from devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If you are working in a live network, ensure that you understand the potential impact of any command before using it.
For more information on document conventions, refer to the Cisco Technical Tips Conventions.
If the show isdn status command indicates that Layer 1 status is deactivated, then the router is not establishing a Layer 1 connection to the telco ISDN switch.
Perform the steps in this section and, after each step, issue the show isdn status command to check if Layer 1 is up (ACTIVE). If Layer 1 is active, proceed to Troubleshooting BRI Layer 2.
Issue the shutdown then the no shutdown command on the BRI interface in question.
This ensures that the BRI interface is not administratively down. You can also issue the clear interface bri number command to reset the interface.
Verify that the backup interface command is not configured under the BRI interface.
That command deactivates the BRI interface until the backup is initiated. If necessary, issue the no backup interface interface_type interface_number command to remove it . For more information on how to properly configure backups, refer to Configuring and Troubleshooting DDR Backup.
Issue the show isdn status command to check that the switch type for the interface is correctly configured. If the switch type is either not configured or incorrectly configured, then configure it on the interface.
This sample output shows that the switch type is not configured:
maui-soho-01# show isdn status **** No Global ISDN Switchtype currently defined **** ISDN BRI0 interface dsl 0, interface ISDN Switchtype = none Layer 1 Status: ACTIVE Layer 2 Status: Layer 2 NOT Activated !-- An invalid switch type can be displayed as a Layer 1 or Layer 2 problem. Layer 3 Status: 0 Active Layer 3 Call(s) Activated dsl 0 CCBs = 0 The Free Channel Mask: 0x80000003 Total Allocated ISDN CCBs = 0
Tip: The telco should explicitly indicate the switchtype that needs to be configured. Occasionally (especially in North America), the telco may indicate that the switchtype is custom or national. In such cases, use these guidelines to determine the switchtype configuration:
custom—If the telco indicates that their switchtype is custom, then configure the switchtype on the router as one of these:
basic-5ess—BRI with 5ESS switch
primary-5ess—PRI with 5ESS switch
basic-dms—BRI with DMS switch
primary-dms—PRI with DMS switch
national—Switchtype conforming to the National ISDN-1 (NI1) standard for BRI and NI-2 standard for PRI. If the telco informs you that the switchtype is national, then the Cisco router configuration should be basic-ni (for BRI) or primary-ni (for PRI).
Note: For Cisco IOS® Software Releases up to 11.2, the configured ISDN switch type is a global command, which means that you can not use BRI and PRI cards in the same Cisco chassis with Cisco IOS Software Release 11.2 and earlier. Cisco IOS Software Release 11.3T or later supports multiple switch types in a single Cisco IOS chassis.
Contact your telco to determine your switchtype. Then issue the isdn switch-type command to configure it on the router:
maui-soho-01# configure terminal Enter configuration commands, one per line. End with CNTL/Z. maui-soho-01(config)# isdn switch-type basic-5ess maui-soho-01(config)# exit
In certain situations, you must configure isdn tei-negotiation first-call under the BRI interface, so that terminal endpoint identifier (TEI) negotiation can occur when the first ISDN call is placed or received.
Typically, you use this setting for ISDN service offerings in Europe and for connections to DMS100 switches that are designed to initiate TEI negotiation. The router is assigned the TEI by the ISDN switch during power-up. Sometimes (notably in Europe), switches may deactivate Layers 1 or 2 when there are no active calls.
maui-soho-01(config)# interface bri 0 maui-soho-01(config-if)# isdn tei-negotiation first-call
In this case, you may have to initiate a dial-out or receive a call, for the TEI negotiation to occur. For dial-out, ensure that your DDR configuration is correct.
Issue the show interface bri number or the show version command, to determine the type of BRI interface on the router.
These examples show a router with a U interface:
maui-soho-01# show interfaces bri 0 BRI0 is up, line protocol is up (spoofing) Hardware is BRI with U interface and external S bus interface !--- Output suppressed. maui-soho-01# show version !--- Output suppressed. cisco 1604 (68360) processor (revision C) with 3072K/1024K bytes of memory. Processor board ID 09895320, with hardware revision 00972006 Bridging software. X.25 software, Version 3.0.0. Basic Rate ISDN software, Version 1.1. 1 Ethernet/IEEE 802.3 interface(s) 1 Serial(sync/async) network interface(s) 1 ISDN Basic Rate interface(s) U interface with external S bus interface for ISDN Basic Rate interface. System/IO memory with parity disabled !--- Output suppressed.
Due to variations in ISDN implementation, regions around the world differ in the customer equipment necessary for the circuit. Use this table to properly connect the router to the telco jack:
Router Interface Type In North America In the Rest of the World U Interface Connect directly to the telco jack. Can not be used. S/T Interface Connect to an external Network Termination 1 (NT-1), which then connects to the telco jack. Connect directly to the telco jack.
In North America, if the router’s BRI interface is a U interface, it can be directly connected to the telco jack. In the rest of the world, where the NT-1 is built into the telco network, the router S/T interface is directly connected to the telco jack. Refer to the telco documentation to ensure that you have the appropriate BRI interface, cables, and additional equipment.
In North America, if you have a BRI S/T interface, check the status lights on the required external NT-1.
Refer to the hardware documentation for the NT-1 for information on how to interpret the status lights.
If the NT-1 status lights do not indicate a problem, check the NT-1 for a switch to set the termination resistance (ohms). If the switch is present, set it to 100 ohms. Power cycle the external NT-1 at this time. Ensure that the router is connected to the S/T port on the NT-1, while the U port on the NT-1 must be connected to the ISDN jack.
For a BRI WAN interface card (WIC), refer to the documentation of the WIC for information on how to read the various LEDs.
Replace the cable from the router to the ISDN jack.
For a U interface, the cable should be straight-through RJ-45 and should contain the middle two pins (pins 4 and 5). An S/T interface, on the other had, uses pins 3, 4, 5, and 6. To check whether the cable is straight-through, hold the RJ-45 cable ends side by side and check that pins are in the same order. Use a cable tester to ensure that there is an end-to-end continuity on those pins. Also, the preferred cable length is less than 23 feet (7 meters) and should not exceed 32.8 feet (10 meters).
These tables list the pinouts for both the U and S/T interfaces:
ISDN BRI S/T Port Pinout
RJ-45 8-Pin 1 TE1/TA NT Polarity 3 Transmit Receive + 4 Receive Transmit + 5 Receive Transmit - 6 Transmit Receive -
1 Pins 1, 2, 7, and 8 are not used.
For more information, refer to Integrated Services Digital Network.
ISDN BRI U Port Pinout
RJ-45 8-Pin 1 Function 4 U interface network connection (Tip) 5 U interface network connection (Ring)
1 Pins 1, 2, 3, 6, 7, and 8 are not used.
Get a regular analog phone and plug it into the ISDN jack. You should hear either a clicking noise, white noise, or light static. If you do not hear any of these then it is not an active ISDN line; verify that the circuit is installed and that you are connecting to the correct drop point.
Reload the router.
This indicates that Layer 1 is up and that you have a connection to the telco. If you are still having problems with your ISDN, proceed to Using the show isdn status Command for BRI Troubleshooting.
These are the other possible Layer 1 states:
DELEATED (though misspelled, this is how it appears in output)
Most of those states are temporary, and you can clear them with the clear interface bri number command or with a router reload. If those states persist for extended periods, contact the telco for further troubleshooting. You should also verify the cabling and other hardware, as described in the Layer 1 Status: DEACTIVATED section.
If you are an advanced user, use this reference section to isolate ISDN Layer 1 issues.
For advanced ISDN Layer 1 troubleshooting, issue the show controller bri number command.
For example, consider this Layer 1 status:
router# show isdn status bri 1/5 The current ISDN Switchtype = basic-net3 ISDN BRI1/5 interface Layer 1 Status: ACTIVE_ErrorInd Layer 2 Status: Layer 2 NOT Activated Layer 3 Status: 0 Active Layer 3 Call(s) Activated dsl 13 CCBs = 0 Total Allocated ISDN CCBs = 7
Because the Layer 1 state is neither ACTIVE nor DEACTIVATED, you must issue the show controller bri command to proceed further. The show controller bri number displays information about the BRI controller, including activation status for Layer 1.
router# show controller bri 1/5 BRI slot 1 interface 5 Layer 1 is PENDING ACTIVATION. (ISDN L1 State F6) Master clock for slot 1 is bri interface 1. Total chip configuration successes: 2522, failures: 0, timeouts: 0 D Channel Information: !--- Output suppressed.
Note that Layer 1 is PENDING ACTIVATION and L1 State is F6. Use this table to interpret the L1 State.
|L1 State||L1 State Name||L1 State Description|
|F1||Inactive||In this inactive (powered-off) state, the terminal equipment (TE)1 is not transmitting and can not detect the presence of any input signals.|
|F2||Sensing||This state is entered after the TE has been powered on but has not determined the type of signal (if any) that the TE is receiving. When in this state, a TE may go into a low power consumption mode.|
|F3||Deactivated||This is the deactivated state of the physical protocol. Neither the network termination (NT)2 nor the TE is transmitting. When in this state, a TE may go to a low power consumption mode.|
|F4||Awaiting Signal||When the TE wishes to initiate activation, it sends an Activation signal to the NT and awaits a response.|
|F5||Identifying Input||At first receipt of any signal from the NT, the TE stops sending Activation signals and awaits the activation signal or synchronized frame from the NT.|
|F6||Synchronized||When the TE has received an activation signal from the NT, it responds with a synchronized frame and is awaiting a synchronized frame from the NT.|
|F7||Activated||This is the normal active state, with the protocol activated in both directions. Both the NT and the TE are transmitting normal frames. State F7 is the only state where B-channel and D-channel contain operational data.|
|F8||Lost Framing||This is the condition when the TE has lost frame synchronization and is awaiting re-synchronization.|
1 Terminal equipment refers to terminating Layer 1 aspects of TE1, TA, and NT-2 functional groups.
2 Network termination refers to network terminating Layer 1 aspects of NT-1 and NT-2 functional groups.
For more information, refer to Integrated Services Digital Network.
Most of the L1 states are temporary, and you can clear them with the clear interface bri number command or with a router reload. If those states persist for extended periods, contact the telco for further troubleshooting. You should also verify the cabling and other hardware, as described in the Layer 1 Status: DEACTIVATED section.
- Using the show isdn status Command for BRI Troubleshooting
- Troubleshooting BRI Layer 2
- Troubleshooting ISDN BRI SPIDs
- Troubleshooting ISDN BRI Layer 3 Using the debug isdn q931 Command
- Dialup Technology: Troubleshooting Techniques
- Universal Gateways and Access Servers Product Support
- Dial - Access Technology Support
- Technical Support & Documentation - Cisco Systems
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Refer to Cisco Technical Tips Conventions for information on conventions used in this document.