Cisco Unity Express

Document ID: 99377

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Problem
Solution
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Related Information

Introduction

This document explains the recommended workaround for the Web login failed. JTAPI login successful error message that appears when a user tries to login to Cisco Unity Express with an already defined, valid username and password, the same credentials used on Cisco Unified Communications Manager 5.x.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

• Cisco Unified Communications Manger 5.x (CallMananger)

• Cisco Unity Express

Components Used

The information in this document is based on Cisco Unified Communications Mananger 5.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

Typically, the Web login failed. JTAPI login successful error message appears if the Administrative XML Layer (AXL) service is not enabled on the Cisco Unified Communications Mananger.

Solution

Complete these steps in order to enable the AXL service on Cisco Unified Communications Mananger 5.x:

1. Log into Cisco Unified Communications Manager 5.x.

2. Choose Cisco Unified Serviceability from the drop down menu in the top right corner.

3. Choose Tools > Service Activation when the new page loads.

4. Choose the Cisco CallManager server.

5. Scroll down to Database+ Admin Services.

6. Check Cisco AXL Web Service.

7. Save/Apply changes.

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Related Information

• Voice Technology Support
• Voice and Unified Communications Product Support
• Recommended Reading: Troubleshooting Cisco IP Telephony
• Technical Support & Documentation - Cisco Systems