Cisco Unity

Document ID: 27281

PDF Downloads Swapping a Cisco Unity LPT Dongle for a USB Dongle

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Introduction

This document explains the procedure to exchange a Cisco Unity LPT dongle (or security key) with a USB dongle or vice versa. This is necessary when you receive a Cisco Unity system with a dongle that is not compatible with the server port.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on the software and hardware versions:

• Cisco Unity 3.x

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

For more information on document conventions, refer to the Cisco Technical Tips Conventions.

Problem

You ordered a Cisco Unity 3.x system and received an LPT dongle for a server with a USB port or vice versa.

Solution

Send an e-mail to unitykeyexchange@cisco.com with the subject "Exchange Unity LPT/USB dongle". Include this information to receive a USB dongle to replace the LPT dongle or vice versa.

• The name and e-mail address of the person to contact with regard to the exchange.

• The current Serial Number (SN) and color of the dongle.

• The Sales Order number (SO#).

• The customer name, address, telephone number, contact person, and e-mail address.

• The shipping address, contact name, and telephone number, if different from the above.

• The reason for the exchange.

• The expected date to return the other dongle.

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