Document ID: 107999
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Problem
Solution
Related Information
Introduction
This document discusses the troubleshooting steps that must be taken when the Cisco MeetingPlace network backup gateway fails to back up the MeetingPlace configuration.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
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Cisco MeetingPlace Network Backup Gateway
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Cisco Unified MeetingPlace
Components Used
This document is not restricted to specific software and hardware versions.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.
Problem
After you configure the MeetingPlace network backup gateway, the gateway begins to back up the MeetingPlace database but fails with this error message:
Setting up temporary directory and files... Thu Oct 12 15:13:59 EDT 2006 Getting 'Ready' File... 'Ready' file has been received... Putting 'Server' file onto unit... .Gateway SIM Agent: invalid path .Gateway SIM Agent: invalid path Trying to retrieve 'ServerAck' file... Gateway SIM Agent: file stat error Attempt 1: File 'ServerAck' has not arrived... Trying to retrieve 'ServerAck' file... Gateway SIM Agent: file stat error Attempt 2: File 'ServerAck' has not arrived... Trying to retrieve 'ServerAck' file... Gateway SIM Agent: file stat error Attempt 3: File 'ServerAck' has not arrived... Trying to retrieve 'ServerAck' file... Gateway SIM Agent: file stat error Attempt 4: File 'ServerAck' has not arrived.
Solution
This issue of failed backup can happen when the path of the temporary folder in the Gateway System Integrity Manager (SIM) configuration is wrong or if the Gateway SIM transfer destination field was left blank, which leaves the Gateway SIM with no path/folder with which to place the backup files. The issue occurs mainly because the path of the temporary folder in the Gateway SIM tab points to <drive>:\Cisco Systems\MeetingPlace Backup\Backup instead of <drive>:\Cisco Systems\MeetingPlace Backup\Temp.
Perform these steps to resolve the issue:
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Stop all MeetingPlace services.
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Open the Gateway SIM Configuration page, and delete the unit.
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Add the unit back again with the Transfer Destination set to the backup gateway temporary folder, for instance, E:\Cisco Systems\MeetingPlace Backup\Temp.
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Restart all MeetingPlace services.
Related Information
- Installing and Configuring Cisco Unified MeetingPlace Network Backup Gateway
- Technical Support & Documentation - Cisco Systems
| Updated: Sep 19, 2008 | Document ID: 107999 |