Cisco Unified IP Interactive Voice Response

Cisco® Unified Communications is a comprehensive system of powerful, enterprise-class solutions—including IP telephony, unified communications, IP video and audio conferencing, and contact center. Cisco Unified Communications can increase your organization's competitive advantage and deliver measurable return on investment (ROI) by improving efficiency, boosting productivity, and enhancing customer loyalty. Cisco Unified IP Interactive Voice Response (IP IVR)—an integral component of the Cisco Unified Communications system— provides an open, extensible, and feature-rich foundation for the creation and delivery of self service voice applications.

Cisco Unified IP IVR is designed to enhance the efficiency of any organization by simplifying business integration, increasing flexibility, and providing efficiency gains in network hosting. These features reduce business costs and can dramatically improve customer satisfaction. Enabled by Cisco Unified Communications backbone, and tightly integrated with Cisco Unified Communications Manager, the Cisco Unified IP IVR offers ease of installation, configuration and application hosting because it is constructed specifically to exploit the power of IP-based communications.

The Cisco Unified IP IVR is written entirely in Java and designed and constructed by Cisco to facilitate concurrent multimedia communication processing. The Cisco Unified IP IVR architecture is open and extensible, and it allows customers to incorporate custom-developed Java classes, which enables independent developers to extend the Cisco Unified IP IVR solution to meet unique customer business needs.

Cisco Unified IP IVR removes the constraints enforced by legacy PSTN circuit-based IVR applications by IP-enabling IVR applications and creating connections to Web-based content. Cisco Unified IP IVR is constructed specifically to exploit the power of IP-based communications. With the powerful service-creation environment, enterprises can rapidly develop and deploy IVR applications to provide advanced self service and enhanced call control applications to improve overall customer satisfaction, continuing the evolution towards a true Customer Interaction Network.