Refer to the links in the Related Information section for information on Cisco IP Contact Center (IPCC) reporting.
There are no specific requirements for this document.
This document is not restricted to specific software and hardware versions.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Refer to Cisco Technical Tips Conventions for more information on document conventions.
Refer to these documents for information on Cisco IP Contact Center (IPCC) reporting:
Cisco ICM Software IPCC Reporting for ICM version 4.6.2.
Cisco IP Contact Center Enterprise Edition for ICM versions 5.0 and later.
The Cisco Support Community is a forum for you to ask and answer questions, share suggestions, and collaborate with your peers.
Refer to Cisco Technical Tips Conventions for information on conventions used in this document.