This document describes how to determine when an Avaya Definity G3 Enterprise Communications Server Peripheral Interface Manager (ECSPIM) goes offline and if it is caused by an Adjunct Switch Application Interface (ASAI) link failure. This document also describes how to determine which ASAI link you need to test and how to properly configure the link in setup on the Peripheral Gateway (PG) in a Cisco Intelligent Contact Management (ICM) environment.
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Avaya Definity G3 Automatic Call Distributor (ACD) Switch
The information in this document is based on Cisco ICM.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
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When you use the Dumplog utility in order to examine the PIM log, the error message shown in red appears in the PIM log. This error message indicates the ASAI link 0 (link 1 in ICM Setup) for the CVLAN/ MAPD interface with the hostname of mapd6a fails to initialize.
Note: CVLAN and MAPD represents Call Visor LAN and Multi-Application Platform on the Definity (MAPD) respectively.
This is a configuration issue. Use the information in the log to test the ASAI link. The ASAI link number in the PIM log is what is configured in ICM setup. But it might not be the link that physically connects to the PG. From a command window, run the ASAI_TEST utility against the failing ASAI Link 1 (link 0 in the PIM log):
asai_test -m mapd6a 1
The command fails with this result:
Setting of ASAI environment for ASAI node signal01 failed. : Error messages not available Heartbeat test with switch for ASAI node signal01 failed.
It is determined that the correct link number for this side of the PG is the second link, not the first link. Run the ASAI_TEST utility against the second ASAI Link:
asai_test -m mapd6a 2
The command succeeds with this result:
Heartbeat with switch for ASAI node signal02 was successful.
Run the ICM setup and select the corresponding checkbox under the second link instead of the first link, as this window shows, in order to fix the problem.
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