This document describes how to determine the number of Adjunct Switch Application Interface (ASAI) associations on the Avaya Definity G3 Peripheral Gateway (PG). The document demonstrates how to locate the number of currently locked associations, number of associations available, and number of ASAI messages that remain from the output created by the acdperiph command of the procmon utility in a Cisco Intelligent Contact Management (ICM) environment.
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Avaya Definity G3 Automatic Call Distributor (ACD) Switch
The information in this document is based on Cisco ICM.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Refer to the Cisco Technical Tips Conventions for more information on document conventions.Figure 1 – Output of the acdperiph Command
Avail=341 (see arrow A in Figure 1) represents the number of available associations as 341. The value must be at least 100. This number can change over time as agents continue to log on. Cisco recommends that you check the Avail value during the peak agent concentration. The result represents the best indicator.
Locked=1697 (see arrow B in Figure 1) represents the number of currently locked associations as 1697. The number of permanent associations plus the number of outstanding messages equals the number of locked associations.
OutstandingSent=0x0 (see arrow C in Figure 1) represents the number of outstanding messages on the ASAI link as zero, which indicates that the ASAI link keeps up with PG requests and monitors requirements. A value equal to the MaxBRIOutstandingMessages registry setting can indicate that:
The ASAI link is impaired.
Avaya Definity G3 fails to respond to the PG request due to resource shortage.
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Refer to Cisco Technical Tips Conventions for information on conventions used in this document.