Termination_Call_Detail table only resides on the central database on the Logger. Each record contains information about how a call is handled at a peripheral. The Peripheral Gateway generates termination call detail data for each call that receives private network routing or is sent to a translation route. The CallRouter process creates a Termination Call Detail row every time it receives termination call detail data from a Peripheral Gateway. CallDisposition and CallDispositionFlag are two fields in the Termination Call Detail record.
Q. What does the CallDispositionFlag field in the Termination_Call_Detail table represent in the Logger database?
A. The CallDisposition field represents the final disposition of the call or how the call is terminated. It is provided by peripherals in the call disconnect or abandon event. Possible values are 1 through 34. For details, refer to Termination_Call_Detail table in Cisco Intelligent Contact Management (ICM) Software Database Schema. The CallDispositionFlag field is supposed to provide additional information to supplement the CallDisposition field. It is set by Open Peripheral Controller (OPC). Since no component uses this code, it is always set to 0. The CallDispositionFlag field is set to 0, as shown in the bold text in the following OPC log which represents the peripheral's delivery of a Termination_Call_Detail record to the Peripheral Gateway (PG).16:28:01 pg2B-opc Trace: Peripheral::SendTerminationCallDetail - DateTime=04/26 15:28:00 16:28:01 pg2B-opc Trace: Periph=5004 Day=146577 RtrCallKey=29204 RtrCallKeySeq#=2 PeriphCallKey=6901 PeriphCallType=2 DBCD_PREROUTE_ACD_IN 16:28:01 pg2B-opc Trace: ICRCallKey=2985678, ICRCallKeyParent=-1 ICRCallKeyChild=-1 16:28:01 pg2B-opc Trace: CallDisp=13,DBCD_DROP_HANDLED_PRIMARY_ROUTE NetworkTime=1 Duration=451 RingTime=3 DelayTime=3 16:28:01 pg2B-opc Trace: TimeToAband=0 HoldTime=0 TalkTime=365 WorkTime=8 LocalQTime=72 16:28:01 pg2B-opc Trace: BillRate=-1 SegmentTime=-1 NewTransaction=78 RouteID=5020 16:28:01 pg2B-opc Trace: AgentPeriphNum=4285(-5000470) SkillGroupSkillTargetID=5014 (0x21) ServiceSkillTargetID=5039(244) 16:28:01 pg2B-opc Trace: SRCAgentPeriphNum=-1(-1) CallDispositionFlag=0 16:28:01 pg2B-opc Trace: DigitsDialed=35031 Var1=72405460965301327629 Var2=14657729204 16:28:01 pg2B-opc Trace: Var3=35107 Var4= Var5=724 5460 9653 0132 7629 Var6=MR JOHN DOE 16:28:01 pg2B-opc Trace: Var7=MBS001 Var8=AODWYER Var9= Var10= 16:28:01 pg2B-opc Trace: NetworkTargetID=5044 TrunkGroupID=5000 (1) InstrumentPortNumber=295 DNIS=35107 UserToUser= 16:28:01 pg2B-opc Trace: AnsweredWithinServiceLevel=N ConferenceTime=0 Priority=-1 Trunk=21 16:28:01 pg2B-opc Trace: ANI=01756748633 WrapupData= ExpandedCallContextSize=0
Note: The above value covers multiple lines due to space limitations.
Possible values of the CallDisposition field are 1 through 52. They are listed in Table 1.
Table 1: Call Disposition
Value Explanation 1 Abandoned in network 2 Abandoned in local queue 3 Abandoned ring 4 Abandoned delay 5 Abandoned interflow 6 Abandoned agent terminal 7 Short 8 Busy 9 Forced busy 10 Disconnect/drop no answer 11 Disconnect/drop busy 12 Disconnect/drop reorder 13 Disconnect/drop handled primary route 14 Disconnect/drop handled other 15 Redirected 16 Cut through 17 Intraflow 18 Interflow 19 Ring no answer 20 Intercept reorder 21 Intercept denial 22 Timed out 23 Voice energy 24 Non-classified energy detected 25 No cut through 26 U-Abort 27 Failed aoftware 28 Blind transfer 29 Announced transfer 30 Conferenced 31 Duplicate transfer 32 Unmonitored device 33 Answering machine 34 Network blind transfer 35 Task abandoned in Router 36 Task abandoned before offered 37 Task abandoned whle offered 38 Normal end task 39 Cannot obtain task ID 40 Agent logged out during task 41 Maximum task lifetime exceeded 42 Application path went down 43 ICM routing complete 44 ICM routing disabled 45 Application invalid MRD ID 46 Application invalid dialogue ID 47 Application duplicate dialogue ID 48 Application invalid invoke ID 49 Application invalid script selector 50 Application terminate dialogue 51 Task ended during application init 52 Called party disconnected
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