Protect Your Contact Centers
Explore new voice network threats and how to prevent attacks on your network.
All Customer Collaboration Products
Customer care creates the foundation for positive customer service, a key factor in building a stronger business.
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Cisco Hosted Collaboration Solution for Contact Center
- Designed to support up to 1000 agents, HCS for CC delivers the capabilities of Cisco Unified Contact Center Enterprise and Unified Customer Voice Portal.
- Multicustomer management provisioning capabilities with Cisco Contact Center Domain Manager
- Next-generation agent and supervisor desktop with Cisco Finesse desktop software
- Outbound support
- Intelligent contact routing with Cisco Precision Routing
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Cisco Unified Contact Center Enterprise
- Delivers state-of-the-art contact center capabilities for enterprise applications
- Supports premise-based and hosted deployments with Cisco Unified Communications Manager or third-party call distributors
- Provides intelligent contact routing, call treatment, and network-to-desktop computer telephony integration (CTI)
- Allows option of web-based thin client collaborative desktop for agents and supervisors
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Cisco Packaged Contact Center Enterprise
- Offers a predesigned, all-in-one packaged contact center solution
- Provides the essential features of Unified Contact Center Enterprise in a simplified, purpose-built package
- Enables rapid deployment, single site or distributed
- Deploys on a single server (two for redundancy)
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Cisco Unified Contact Center Express
- Sophisticated call routing and contact management: easy to deploy and use, highly secure, virtual, and highly available
- Ideal for midmarket, enterprise branch, or corporate departments
- Versatile for both formal and informal contact centers
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Cisco Unified Customer Voice Portal
- Award-winning product provides speech-enabled self-service to callers.
- Powerful call control allows calls to be treated at the most efficient location.
- Open standards for speech recognition help deliver self-service as standalone IVR system or integrated with contact center.
All Customer Collaboration Products
Cisco Customer Collaboration Products
- Cisco Agent Desktop
- Cisco Computer Telephony Integration Option
- Cisco Enterprise Reporting
- Cisco Finesse
- Cisco Hosted Collaboration Solution for Contact Center
- Cisco MediaSense
- Cisco Outbound Option
- Cisco Packaged Contact Center Enterprise
- Cisco SocialMiner
- Cisco Support Tools
- Cisco Unified Contact Center Enterprise
- Cisco Unified Contact Center Express
- Cisco Unified Contact Center Hosted
- Cisco Unified CRM Connector
- Cisco Unified E-Mail Interaction Manager
- Cisco Unified Intelligence Center
- Cisco Unified Intelligent Contact Management Enterprise
- Cisco Unified Intelligent Contact Management Hosted
- Cisco Unified Web Interaction Manager
- Cisco Unified Workforce Optimization
Cisco Unified Voice Self-Service Products
Collaborate with Your Customers
Customer Collaboration Solutions help create the foundation for positive customer service, a primary factor in building a stronger business. Cisco Customer Care products can help you:
- Escape from the largely reactive mode of traditional call centers and engage more proactively with your customers
- Promote true customer intimacy, satisfaction, and loyalty
- Connect people with the information, expertise, and support they need when and where they need it most
Transform customer care from simple phone transactions to unique, rich collaboration experiences that can be customized to meet the needs of individual customers. Cisco Customer Collaboration Solutions and products help your business in four critical ways:
Build Competitive Advantage
Use voice, web, email, video, chat, analytics, and social media to personalize customer service.
Accelerate Time To Resolution
Advanced communications help agents quickly identify and resolve potential problems.
Enhance Customer Satisfaction
Help customers quickly access agent assistance.
Increase Revenue Opportunities
Create more productive sales opportunities.
At a Glance
Collaborate with Confidence
Cisco Collaboration Solutions can help you address today's business challenges and build competitive advantage by:
- Transforming business interactions with real-time voice and video communications
- Quickly forming dynamic teams to make better decisions, faster, regardless of location
- Increasing customer responsiveness with instant access to company experts
- Securely connecting, communicating, and collaborating across traditional corporate boundaries
Face Today's Business Challenges
The nature of work is changing rapidly. Multiple trends are changing the way that people interact and do business, including:
- More mobile, dispersed workforces
- An explosion in content and devices
- More cross-organizational teaming and processes
- Proliferation of video communications
- Social software being used at work
Prepare for the next breakthroughs in innovation and efficiency. It's time to embrace these new trends, actively engaging employees, partners, and customers to work more closely together, anytime, anywhere, in a more natural and integrated way.
Learn More (PDF - 259 KB) 
Related Links
Featured Case Study
Retailer Adds Contact Center Flexibility
Learn how 1-800 CONTACTS uses Unified Contact Center Enterprise: a single queue handles inbound calls, emails, and outbound calls to verify contact lens prescriptions.
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Manufacturer Moves Ideas Instead of People
Discover how Biesse America uses unified communications to reduce travel, get answers faster, and gain a competitive advantage.
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Mobile Service Provides Voice Self-Service
Learn why IDEA Cellular Ltd. shifted two million daily calls from live agents to a self-service voice portal.
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Contact Center Productivity and the Virtual Desktop
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Improve Customer Collaboration
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Cisco Unified Contact Center Products
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Cisco Unified Voice Self-Service Products
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