This article is one in a series to assist in the setup, troubleshooting, and maintenance of Cisco Small Business products (formerly Linksys Business Series).
Q. Why does ProtectLink Gateway Email Protection Block an IP Address Again After Removal from the Quick Information List (QIL) Database?A.
- An IP address will be blocked and re-added to the QIL database if it is detected to have spam activity again.
- If an IP caught as a spam source is added to the QIL database in real time, it may stay there from five (5) minutes to twelve (12) hours.
- The duration depends on how frequent it has been added to the database.
- To request for a removal, click here.
The Cisco Support Community is a forum for you to ask and answer questions, share suggestions, and collaborate with your peers.
Refer to Cisco Technical Tips Conventions for information on conventions used in this document.