Fast, Effective, Personalized Call Handling
The Cisco Unified Attendant Console Business Edition is a full-featured, software-based attendant console application designed for mid-sized businesses.
The Cisco Unified Attendant Console Business Edition supports up to 12 operator clients and up to 500 Cisco Unified IP Phone users per attendant console system. The Cisco Unified Attendant Console Business Edition is for customers with investments in either Cisco Unified Communications Manager, or Cisco Unified Communications Manager Business Edition 5000 or 6000 systems.
Associated with a Cisco Unified IP Phone, the Cisco Unified Attendant Console Business Edition application can enable an attendant console operator to quickly accept and effectively dispatch incoming calls to business users.
Primary features of the Cisco Unified Attendant Console Business Edition include:
- A call queuing engine
- Increased number of concurrent operators supported (up to 12)
- Cisco Unified IP Phone busy status
- Corporate directory search integrated with the Cisco Unified Communications Manager directory
- Personal directory groups
- Emergency and night service modes
Specifications at a Glance
| Server | |
|---|---|
| Processor | 2.2 GHz Pentium 4 |
| Memory | 4 GB |
| Available hard disk drive space | 72 GB |
| Operating System | Microsoft Windows Server 2003 SP2 (32-bit) or Microsoft Windows Server 2008 R1 (32-bit) |
| Database | Microsoft SQL Server 2005 Express, standard or enterprise, or Microsoft SQL Server 2008 Express, standard or enterprise |
| Client | |
| Processor | 2.0 GHz Pentium 4 |
| Memory | 1 GB |
| Available Hard Disk Drive Space | 1 GB |
| Operating System | Microsoft Windows 7 (32-bit or WoW64), Vista Professional plus SP2 (32-bit), or Windows XP Professional with SP2 |
| Sound Card and Speakers | Highly recommended |
Additional Resources
