Contact Center - Retired Products
Below are retired Cisco Contact Center and Customer Collaboration product lines, which are no longer supported by Cisco.
For additional information, you can view all supported Contact Center products or Cisco support milestones in the Cisco EOL Policy.
Note: For security purposes, upon retirement of a product, Cisco Systems purposely removes documentation, downloads, and product pages from the Cisco.com website, though you may be able to obtain peer support in the Cisco Community.
Retired Cisco Contact Center and Customer Collaboration Products
- Agent Desktop
- Call Services, Universal Edition
- Computer Telephony Integration Option - See Note 1
- Contact Center Support Tools
- CRM Connector
- E-Mail Interaction Manager
- E-Mail Manager Option
- Enterprise Reporting
- Expert Advisor
- Media Blender
- MediaSense
- Mobile Agent
- Network Building Mediator
- Network Building Mediator Manager
- Operations Manager
- Remote Expert Manager - See Note 2
- Remote Expert Mobile
- Remote Monitoring Suite Option
- Unified Contact Center Hosted
- Unified Intelligent Contact Management Enterprise - See Note 3
- Unified Intelligent Contact Management Hosted
- Web Collaboration Option
- Web Interaction Manager
- Workforce Optimization - See Note 4
Notes:
1. As of version 8.5, this feature is now incorporated into Unified Contact Center Enterprise.
2. In June 2017, the Remote Expert Manager product line was sold to Moderro, a Cisco Partner.
3. After version 8.0, users are to migrate to Unified Contact Center Enterprise.
4. Users are to migrate to Webex Workforce Optimization.
1. As of version 8.5, this feature is now incorporated into Unified Contact Center Enterprise.
2. In June 2017, the Remote Expert Manager product line was sold to Moderro, a Cisco Partner.
3. After version 8.0, users are to migrate to Unified Contact Center Enterprise.
4. Users are to migrate to Webex Workforce Optimization.
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