Efficient and Intuitive Inbound Call Handling
The Cisco Unified Attendant Console Enterprise Edition is a full-featured, software-based attendant console application designed especially for large enterprises. It is supported on Cisco Unified Communications Manager, and on Cisco Unified Communications Manager Business Edition 5000 and 6000 systems.
The Cisco Unified Attendant Console Enterprise Edition combines support for traditional telephony functions with advanced Unified Communications applications and services to provide effective dispatching of inbound calls. It comes with an intuitive and customizable user interface that lets businesses handle more inbound calls with personalized service to enhance customer satisfaction.
The Cisco Unified Attendant Console Enterprise Edition is associated with a Cisco Unified IP Phone and supports up to 40 operator clients and the entire Cisco Unified Communications Manager end-user directory per attendant console system.
Advanced capabilities of the Cisco Unified Attendant Console Enterprise Edition include:
- A call queuing engine
- Increased number of concurrent operators supported (up to 40)
- Customizable music-on-hold sources for different queues
- Integrated directory search capabilities with busy status indication
- Emergency mode switch to redirect calls in an emergency, and night service mode based on time and day
Specifications at a Glance
| Server | |
|---|---|
| Processor | 2.2 GHz Pentium 4 |
| Memory | 4 GB |
| Available hard disk drive space | 72 GB |
| Operating System | Microsoft Windows Server 2003 SP2 (32-bit) or Microsoft Windows Server 2008 R1 (32-bit) |
| Database | Microsoft SQL Server 2005 Express, standard or enterprise, or Microsoft SQL Server 2008 Express, standard or enterprise |
| Client | |
| Processor | 2.0 GHz Pentium 4 |
| Memory | 1 GB |
| Available Hard Disk Drive Space | 1 GB |
| Operating System | Microsoft Windows 7 (32-bit or WoW64), Vista Professional plus SP2 (32-bit), or Windows XP Professional with SP2 |
| Sound Card and Speakers | Highly recommended |
Additional Resources
