NOTE: This product is no longer being sold and might not be supported. View the End-of-Life Notice to learn:
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Affordable, High-Quality IP Telephony
Additional features of the Cisco SPA962 IP Phone include:
- Dual-switched Ethernet ports, speakerphone, caller ID, call hold and conferencing
- Speakerphone and 2.5 mm headset port
- Power over Ethernet 802.3af, allowing for single-source electricity without an additional power supply
- The ability to connect directly to an Internet telephone service provider, an IP PBX, or a large-scale IP Centrex deployment
- Easy station moves, presence, and shared line appearances across local and geographically dispersed locations
Additional Documentation
User Guides, Release Notes, and Support Information
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Data Sheets and Literature

Data Sheets

(All Cisco Small Business IP Phones Data Sheets)

Q&A

(All Cisco Small Business IP Phones Q&A)

(All Cisco Small Business IP Phones Data Sheets)
Q&A
(All Cisco Small Business IP Phones Q&A)
Changing the Display Background of the SPA942/962

Choppy Connection on SPA962

Configuring an SPA9XX phone for voicemail service

Configuring an SPA962 phone for voicemail service

Configuring Shared Line Extension on SPA9xx Series Phones

Determining if the Unit is Defective

Determining if the Unit is Defective

Experiencing Difficulties with the Voicemail Indicator

Explaining Dial Plan

Explaining Dial Plans

Explaining the Different Dial Plans

Getting to Know Dial Plans

Getting to Know Dial Plans Sequences

How to Transfer Calls with SPA9xx Phones

Identifying the Factors that Affect Voice Quality

Identifying the Factors that Affect Voice Quality

LCD Problem on SPA9XX Phone

One-way audio Problem on SPA962

Page group on SPA962 behind SPA9000

Registering IP Phones and ATA Devices on the LAN and WAN Side

Resetting SPA2100

Resetting the IP Phone to Factory Default

Routing a call to PSTN

Running a Syslog on SPA Devices

Set up SPA9xx behind NAT

Setting up the correct date and time on the LCD screen of SPA962

Setting up the correct date and time on the LCD screen of SPA962

Setting-Up Static IP Address on the IP Phone

SPA9xx Series Phone Experiencing Reboots

SPA9xx Series Phone with Sidecar Experiencing Reboots

SPA9xx Set up behind NAT and Experiencing Voice Problem

SPA962 Series Phone Experiencing Reboots

Troubleshooting SPA Device: faq

Unable to access voicemail

Upgrading Firmware of SPA9xx Series Phone

Upgrading the Firmware of SPA962 Phone

Choppy Connection on SPA962
Configuring an SPA9XX phone for voicemail service
Configuring an SPA962 phone for voicemail service
Configuring Shared Line Extension on SPA9xx Series Phones
Determining if the Unit is Defective
Determining if the Unit is Defective
Experiencing Difficulties with the Voicemail Indicator
Explaining Dial Plan
Explaining Dial Plans
Explaining the Different Dial Plans
Getting to Know Dial Plans
Getting to Know Dial Plans Sequences
How to Transfer Calls with SPA9xx Phones
Identifying the Factors that Affect Voice Quality
Identifying the Factors that Affect Voice Quality
LCD Problem on SPA9XX Phone
One-way audio Problem on SPA962
Page group on SPA962 behind SPA9000
Registering IP Phones and ATA Devices on the LAN and WAN Side
Resetting SPA2100
Resetting the IP Phone to Factory Default
Routing a call to PSTN
Running a Syslog on SPA Devices
Set up SPA9xx behind NAT
Setting up the correct date and time on the LCD screen of SPA962
Setting up the correct date and time on the LCD screen of SPA962
Setting-Up Static IP Address on the IP Phone
SPA9xx Series Phone Experiencing Reboots
SPA9xx Series Phone with Sidecar Experiencing Reboots
SPA9xx Set up behind NAT and Experiencing Voice Problem
SPA962 Series Phone Experiencing Reboots
Troubleshooting SPA Device: faq
Unable to access voicemail
Upgrading Firmware of SPA9xx Series Phone
Upgrading the Firmware of SPA962 Phone