This article is one in a series to assist in the setup, troubleshooting, and maintenance of Cisco Small Business products.
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A. If you are getting a busy tone when trying to make a call, this may be due to a SKYPE or PC application that has not yet started, a USB cable that is not plugged in, a PC that is on standby/hibernate mode, or another party is offline. To resolve this, follow these instructions:
- Make sure both SKYPE and the PC application are started on the PC and running properly.
- Make sure the phone is set up correctly.
- Wait for the remote party to be online.
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