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Cisco Unity Voice Messaging Version 4.0 for the
Cisco ICS 7750 Integrated Communications System
The Cisco ICS 7750 Integrated Communications System brings the benefits of converged IP services to midmarket businesses and enterprise branch offices. The Cisco ICS 7750 is a versatile IP telephony and services solution that helps businesses harness the power of the Internet through converged applications and allows them to anticipate and respond to customer needs more efficiently. Call processing, voice applications, and multiservice IP routing are integrated within the system chassis to deliver true convergence while enhancing system manageability. The modular system architecture enables the expansion of call processing, routing capacity, and IP services to deliver system availability and scalability. The Cisco ICS 7750 gives customers the flexibility to choose the optimal configuration for their business environments and allows them to increase profitability through improved customer interaction.
Cisco SPE 310 Systems Processing Engine
with Cisco Unity Voice Messaging
Cisco Unity™ Voice Messaging Version 4.0 for the Cisco ICS 7750 brings integrated, best-of-breed, world-class voice-messaging and automated-attendant functionality to the Cisco ICS 7750. Because Cisco Unity Voice Messaging is integrated within the Cisco ICS 7750 chassis, it takes advantage of the inherent versatility and availability of the Cisco ICS 7750 system. It scales from 25 to 500 mailboxes and provides an abundance of sessions and ports (from 16 to 32) for voice mail or for Auto Attendant needs. In addition, it provides optional networking to other Cisco Unity locations as well as to traditional voice-mail sites using the Voice Profile for Internet Mail (VPIM) protocol or the Audio Messaging Interchange Specification (AMIS) protocol or the Cisco Unity Bridge option.
Cisco Unity Voice Messaging v4.0 for the Cisco ICS 7750 offers 18 telephony-user-interface (TUI) languages to choose from. Cisco Unity Voice Messaging, a Windows 2000-based application, is a robust product that customers can depend on to enhance customer satisfaction and increase employee productivity.
Integration Benefits of Cisco Unity Voice Messaging Within the Cisco ICS 7750
Cisco Unity Voice Messaging for the Cisco ICS 7750 is loaded on a Cisco SPE 310 System Processing Engine blade within the Cisco ICS 7750 system (Figure 1). This integration allows Cisco Unity Voice Messaging to take advantage of Cisco ICS 7750 system-monitoring, fault-management, and redundant-power capabilities. It also provides full interoperability with Cisco AVVID (Architecture for Voice, Video and Integrated Data) solutions. An inherent part of Cisco AVVID is the seamless interoperability between Cisco Unity Voice Messaging and Cisco CallManager. Because Cisco Unity Voice Messaging for the Cisco ICS 7750 can hone to multiple Cisco CallManager clusters, it can provide seamless voice-mail availability in the unlikely event of a Cisco CallManager cluster failure.
Cisco Unity Voice Messaging for the Cisco ICS 7750 Is Scalable and Versatile
Cisco Unity Voice Messaging for the Cisco ICS 7750 scales from 25 to 500 subscriber mailboxes and from 16 to 32 sessions (or ports). Capacity upgrades are fast, and they require no additional hardware because keycodes are used to activate the number of subscriber mailboxes and sessions as well as to maintain networking functionality.
To enable voice messaging between multiple customer locations, Cisco Unity systems offer several options. For customers with multiple Cisco Unity locations, a digital networking feature is available for networking Cisco Unity Voice Messaging or Cisco Unity Unified Messaging locations. For customers with sites with legacy voice-mail messaging systems, VPIM, AMIS, or the Cisco Unity Bridge options are available. Cisco Unity Bridge provides a tightly integrated analog networking solution for Octel 250 and 350 voice-messaging systems. Each of these options allows subscribers to simply reply to messages from a mailbox from anyone on the voice-mail network. The Cisco Unity broadcast feature allows voice messages to be delivered to many Cisco Unity subscribers with a few keystrokes.
Because Cisco Unity ports are dynamically allocated for voice-messaging or automated-attendant functionality, customers benefit from efficient port usage. The hard drive of the Cisco SPE 310 card running Cisco Unity Voice Messaging has enough capacity to provide each of the 500 mailbox subscribers with at least 30 minutes of voice storage.
Cisco Unity Voice Messaging v4.0 for the Cisco ICS 7750 is available in the following packages:
•16 sessions (or ports) and 25 mailboxes
•16 sessions and 50 mailboxes
•16 sessions and 100 mailboxes
•16 sessions and 200 mailboxes
•32 sessions and 350 mailboxes
•32 sessions and 500 mailboxes
Networking options for these packages include Cisco Unity Digital Networking, VPIM, AMIS, and Cisco Unity Bridge.
•User mailbox upgrades available in 5- and 25-user packages
•Visual messaging interface (VMI) option available for 1 to 50 users
Besides providing voice-messaging and automated-attendant functionality, Cisco Unity Voice Messaging for the Cisco ICS 7750 includes Active Assistant, a dynamic personal Web administration tool that allows subscribers to customize personal settings from Internet Explorer 4.01 or higher. Subscribers can quickly and easily establish or change personal settings such as security codes, set up time-sensitive greetings and personal distribution lists, and enjoy many other personal-setting options. Active Assistant reduces the workload for system administrators by
giving subscribers the flexibility to customize Cisco Unity Voice Messaging to suit changing demands in their work environments.
With Cisco Unity v4.0, a VMI option is available that allows users to access their voice messages on a desktop PC or through Internet Explorer (v5.5 or higher). Remote workers can minimize toll charges by using their PCs to listen and respond to voice messages without calling into the voice-mail system.
Also, Cisco Unity Voice Messaging for the Cisco ICS 7750 provides the Simple Mail Transfer Protocol (SMTP) capability that allows voice-mail users to receive e-mail notification that they have received voice messages and need to call into the Cisco Unity system to retrieve them.
Cisco Service and Support Solutions
Cisco Service and Support solutions are designed for one purpose: to ensure customer success by delivering a suite of proactive services. Delivered directly or through an ecosystem of best-of-breed service partners, Cisco Service and Support offerings provide presales network audit planning, design consulting, network implementation, operational support, and network optimization.
Cisco Advanced Services enable you to plan, design, build, implement, and optimize your solution for rapid deployment and increased system stability and availability.
Cisco Technical Support Services provide the maintenance and troubleshooting you need to keep your solution operational.
By purchasing service and support with the Cisco ICS 7750 Integrated Communications System, customers can confidently deploy a converged network architecture using Cisco experience, expertise, and resources.