Cisco Unified IP Phones 7900 Series

Document ID: 100895

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Problem
Solution(s)
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Related Information

Introduction

The Cisco IP Phone displays XML Parse Error[4] when a corporate directory search is performed. This document provides information on how to troubleshoot this issue.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on these software and hardware versions:

• Cisco 79xx Series IP Phones

• Cisco IP Phone load 8.0(2) or 8.0(3)

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

When a corporate directory search is performed from the Cisco IP Phone with some username, the XML Parse Error[4] message is received on the phone. In fact, directory searches with results greater than 32 characters for the last name and first name combined result in an XML parse error.

This issue occurs when the Prompt element contains more than 32 characters. The Prompt element can show up in many XML objects, such as CiscoIPPhoneInput and CiscoIPPhoneMenu, that are supported by Cisco IP Phones. According to XML schema, the maximum number of characters contained in the Prompt element is 32.

This issue is documented in Cisco bug ID CSCse37151 ( registered customers only) .

Solution(s)

In order to avoid this issue, you need to shorten the directory name length to 31 characters or less. The maximum number of characters on Directory Names that the Cisco 7900 Series Phone models can handle with Phone Loads version 8.0(3) and earlier is 32.

This issue is fixed in Cisco IP Phone load 8.0(4). Therefore, an upgrade of the phone load to 8.0(4) or later will also solve the issue.

For more information on resolving XML parsing errors, refer to the XML Parsing Errors section of Cisco Unified IP Phone Services Application Development Notes.

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Related Information

• Voice Technology Support
• Voice and Unified Communications Product Support
• Recommended Reading: Troubleshooting Cisco IP Telephony
• Technical Support & Documentation - Cisco Systems