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Cisco® Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling easy collaboration every time from any workspace.
Product Overview
Cisco Emergency Responder 9.0 is a software appliance that enhances emergency calling from Cisco Unified Communications Manager. It helps assure that Cisco Unified Communications Manager sends emergency calls to the appropriate Public Safety Answering Point (PSAP) for the caller's location, and that the PSAP can identify the caller's location and, if necessary, return the call. Cisco Emergency Responder can also notify customer security personnel of an emergency call in progress and the caller's location.
Cisco Emergency Responder helps Cisco Unified Communications Manager customers comply more effectively with their legal or regulatory obligations and reduce their risk of liability related to emergency calls.
Features and Benefits
Table 1 summarizes the features and benefits of Cisco Emergency Responder 9.0.
Table 1. Cisco Emergency Responder 9.0 Features and Benefits
Platform Support and Product Compatibility
Table 2 lists platforms and other products compatible with Cisco Emergency Responder 9.0.
Table 2. Cisco Emergency Responder 9.0 Platform Support and Product Compatibility
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Platform support |
• Cisco Unified Computing System™ (Cisco UCS®)
• Cisco 7800 Series Media Convergence Servers
• Equivalent customer-provided hardware servers
More information about specific models supported is available at: http://www.cisco.com/en/US/products/sw/voicesw/ps842/prod_release_notes_list.html. |
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Hardware product compatibility |
• Cisco Unified IP Phones 9900 Series
• Cisco Unified IP Phone 9971 operating as wireless IP phone (IP subnet-based tracking only)
• Cisco Unified IP Phone 8900 Series
• Cisco Unified IP Phone 7900 Series
• Cisco Unified Wireless IP Phone 7920, 7921G, 7925G, and 7925G-EX models (IP subnet-based tracking only)
• Cisco Unified IP Conference Station 7935, 7936, and 7937G models
• Cisco Unified IP Phone 6900 Series
• Cisco Unified SIP Phone 3900 Series
• Cisco Unified Communications Integration for Microsoft Office Communicator, Cisco Unified Communications Integration for Microsoft Lync, Cisco Jabber™, and Cisco Unified Personal Communicator (IP subnet-based tracking only)
• Cisco IP Communicator
• Cisco ATA 180 Series Analog Telephone Adaptors (IP subnet-based tracking or manual configuration only)
• Cisco VG200 Series Gateways (IP subnet-based tracking or manual configuration only)
• Cisco Catalyst® Express 500, Catalyst Express 520, Catalyst 2940, Catalyst 2950, Catalyst 2960, Catalyst 2960-S, Catalyst 2960-C, Catalyst 2975, Catalyst 3500 XL, Catalyst 3550, Catalyst 3560, Catalyst 3560-E, Catalyst 3560-X, Catalyst 3560-C, Catalyst 3750, Catalyst 3750-E, Catalyst 3750-X, Catalyst 3750-Metro, Catalyst 4000, Catalyst 4500, Catalyst 4500-E, Catalyst 4900, Catalyst 5000, Catalyst 5500, Catalyst 6500, Catalyst 6500-E Series, and Cisco 4900-Metro LAN switches
• Fixed-configuration switches in Cisco 1861 Integrated Services Routers
• Cisco Ethernet switching network modules in Cisco 3700 Series Multiservice Access Routers and Cisco 2800 and 3800 Series Integrated Services Routers
More information about specific models and releases supported is available at: http://www.cisco.com/en/US/products/sw/voicesw/ps842/prod_release_notes_list.html. |
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Software product compatibility |
• Cisco Unified Communications Manager
• Cisco Unified Operations Manager
More information about specific releases supported is available at: http://www.cisco.com/en/US/products/sw/voicesw/ps842/prod_release_notes_list.html. |
Licensing
Cisco Emergency Responder user licenses are required for all types of devices capable of placing emergency calls, including wired IP phones, wireless IP phones, software telephony clients, and analog gateway foreign-exchange-station (FXS) ports. Cisco Emergency Responder user licenses may be ordered together with Cisco Emergency Responder 9.0 server software. You can order additional user licenses separately. Cisco Emergency Responder user licenses are shared by both Cisco Emergency Responder 9.0 servers in a redundant pair. You do not need to order duplicate Cisco Emergency Responder user licenses for Cisco Emergency Responder 9.0 servers in a redundant pair.
Each Cisco Emergency Responder server requires a server license, including each server in a redundant pair. Server licenses are included in orders for Cisco Emergency Responder software, and can be obtained only by ordering software.
Product Specifications
Table 3 lists the product specifications for Cisco Emergency Responder 9.0.
Table 3. Cisco Emergency Responder 9.0 Product Specifications
System Capacity
Table 4 provides capacity information for Cisco Emergency Responder 9.0 on various hardware platforms, assuming one synthetic voice alert per emergency call. Note that different virtual-machine profiles provide different capacity on Cisco UCS Tested Reference Configuration (TRC) platforms.
Table 4. Cisco Emergency Responder 9.0 System Capacity
Ordering Information
To place an order for Cisco Emergency Responder, visit the Cisco Ordering Home Page and refer to Tables 5 and 6.
Table 5. Cisco Emergency Responder 9.0 Ordering Information
Table 6. Cisco Unified Communications Software Subscription Ordering Information
Cisco Unified Communications Services
Cisco Unified Communications Services allows you to accelerate cost savings and productivity gains associated with deploying a secure, resilient Cisco Unified Communications Solution. Delivered by Cisco and our certified partners, our portfolio of services is based on proven methodologies for unifying voice, video, data, and mobile applications on fixed and mobile networks. Our unique lifecycle approach to services can enhance your technology experience to accelerate true business advantage.
For More Information
For more information about Cisco Emergency Responder, please visit http://www.cisco.com/en/US/products/sw/voicesw/ps842/index.html or contact your local Cisco account representative.
THE CUSTOMER ASSUMES ALL RESPONSIBILITY FOR PROPERLY CONFIGURING THE CISCO EMERGENCY RESPONDER. CISCO HEREBY DISCLAIMS ANY AND ALL LIABILITY ARISING FROM OR IN CONNECTION WITH A USERS INABILITY TO REACH EMERGENCY SERVICE RESPONDERS (INCLUDING INABILITY TO ACCESS A PUBLIC SAFETY ANSWERING POINT) OR THE INABILITY OF EMERGENCY SERVICE RESPONDERS TO IDENTIFY A USER'S LOCATION. CISCO STRONGLY RECOMMENDS THAT ALL CUSTOMERS VERIFY AND TEST CONFIGURATION OF THE CISCO EMERGENCY RESPONDER IMMEDIATELY FOLLOWING INITIAL CONFIGURATION AND ON A PERIODIC BASIS THEREAFTER. CISCO FURTHER RECOMMENDS THAT ALL CUSTOMERS PROVIDE ADEQUATE TRUNK AND BANDWIDTH CAPACITY TO ENSURE THAT AUDIO PATHS ARE AVAILABLE FOR EMERGENCY CALLS.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS PRODUCT, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.