Cisco Unified Personal Communicator

Cisco^® Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, delivering a media-rich collaboration experience across business, government agency, and institutional workspaces. These applications use the network as the platform to enhance comparative advantage by accelerating decision time and reducing transaction time. The security, resilience, and scalability of the network help users in any workspace easily connect every time, everywhere, using any media, device, or operating system. Cisco Unified Communications is part of a comprehensive solution that includes network infrastructure, security, wireless, management applications, lifecycle services, flexible deployment and outsourced management options, and third-party applications.

Communicate More Effectively

Figure 1. Example of Cisco Unified Personal Communicator with Video

Reduce Communication Delays with Colleagues and Decision Makers

Streamline Communications

• Find contact information quickly by using Cisco Unified Personal Communicator to search your corporate directory.

• Click to call from the application and save time by not having to dial telephone numbers.

• Make calls using the integrated softphone or use Cisco Unified Personal Communicator to control your Cisco Unified IP phone on Cisco Unified Communications Manager.

• Use the Cisco Unified Personal Communicator toolbar to click to dial from within your Microsoft Outlook contacts list or e-mail.

• View recent communication activities so that you can respond faster. See who called you and when. View voice messages onscreen and click to play or return the call. Message counters tell you how many voicemails and missed calls are waiting.

• Add communication media on demand. When on a call, you can quickly and easily add video or Web conferencing to enhance collaboration and meeting effectiveness.

• See a list of all participants on a conference call, eliminating the need for roll calls.

• Receive pop-up notifications of incoming calls. See who is calling and the call type - voice only or video call - before you answer. You can accept the call if you are available or send the call to voicemail with a simple mouse click.

Increase Productivity and Enhance Collaboration

Key Features and Benefits

• Communication integration: Take advantage of a single intuitive interface for voice and video calls, instant messaging, voicemail playback, Web conferencing, and integrated directories.

• Presence: View real-time availability of other Cisco Unified Personal Communicator users. You can also display customized messages, set out-of-office alerts, and show your availability based on your Microsoft Outlook calendar.

• Unified contact list: Search your corporate directory from one easy-to-use interface to locate contacts quickly. Simply click to call.

• Media escalation: Add communication methods during a conversation; for example, you can add video to an audio conversation or add Web conferencing or whiteboarding to an existing audio or video conversation.

• Click to call: Dial from the contact list, using either the integrated softphone or an associated Cisco Unified IP phone. In addition, you can also click to call directly from Microsoft Outlook using the new Outlook toolbar.

• Integrated voice and video calling: Exchange ideas face to face with a coordinated video display on the PC screen and audio conversation with the softphone. You can place video calls to others using Cisco Unified Personal Communicator, Cisco Unified Video Advantage, or the Cisco Unified IP Phone 7985G, a personal desktop videophone.

• IP phone association: Use Cisco Unified Personal Communicator to control your desktop Cisco Unified IP phone and make or receive calls.

• Instant messaging: Chat in real time using instant messaging to save time and reduce phone tag.

• Conferencing: Create voice or video conferencing sessions by simply merging conversation sessions using the Cisco Unified Personal Communicator intuitive interface. There is no need to call into a separate conference bridge.

• Web conferencing: Launch a Web conferencing session at a moment's notice to share content, such as a presentation, with others.

• Voice messages: Access Cisco Unity^® or Cisco Unity Connection voicemail messages - view, play back, sort, and delete messages - all from within the application.

• Language support: Languages supported include English, French, Chinese (Traditional Chinese and Simplified Chinese), Japanese, Spanish, Korean, German, Italian, Portuguese (Brazilian), Swedish, Dutch, Russian, and Danish.

System Requirements

Table 1. Computer Requirements of Cisco Unified Personal Communicator for Microsoft Windows

Table 2. Computer Requirements of Cisco Unified Personal Communicator for Apple Macintosh

Minimum System Requirements

• Cisco Unified Communications Manager 5.1(2) or 6.0

• Cisco Unified Presence 6.0

• Cisco Unified IP phones (Note: Not all phone loads support computer telephony integration [CTI]; refer to the administration guide for a complete list of phones that support CTI.)

– Cisco Unified IP Phone 7940G models

– Cisco Unified IP Phone 7960G models

– Cisco Unified IP Phone 7970G models

– Cisco Unified IP Phone 7985

• Cisco Unified MeetingPlace^® Express 1.2 or Cisco Unified MeetingPlace 6.0 required for Web conferencing features

• Cisco Unified MeetingPlace 6.0 required for whiteboarding features

• Cisco Unity Connection 1.2, Cisco Unity 4.2, or Cisco Unity 5.0 required for voicemail access

• Cisco Unified Videoconferencing 5.0 or Cisco Unified MeetingPlace Express VT 1.2 or 2.0 required for video conferencing

• Lightweight Directory Access Protocol Version 3 (LDAPv3) server

Ordering Information

Table 3. Ordering Information

Cisco Unified Communications Services

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