The Cisco® Business Edition 3000 is a purpose-built appliance that delivers essential business-class unified communications and collaboration for small and midsize businesses with up to 300 users and 400 devices located at up to 10 sites. Hosted on a compact hardware platform as shown in Figure 1, Cisco Business Edition 3000 integrates the benefits of voice, video, mobility, messaging, applications, and voice gateway services on a single appliance. Consolidating these capabilities on a single appliance creates a cost-effective solution that is both simple to set up and easier to manage; it also lowers the total cost of ownership (TCO) and provides a smooth transition from older, outdated telephony systems to a new-age unified communications and collaboration solution.
Figure 1. Cisco Business Edition 3000
Benefits, Features, and Capacity
Based on highly reliable, proven Cisco technology, the Cisco Business Edition 3000 offers your business these essential features:
• Connections for all your locations, with support for up 300 users and 10 sites
• Mobility capabilities at no extra charge to keep you connected at all times
• Voicemail and Automated-Attendant to help route critical calls and messages
• PC and mobile client applications for desk-phone functions when traveling
• Point-to-point video telephony that is as easy as a phone call
• Session Initiation Protocol (SIP) trunking capabilities for cost savings
• Advanced collaboration capabilities with instant messaging, presence, and meetings when using Cisco WebEx® services
The Cisco Business Edition 3000 provides:
• Simple management interface for quick moves, adds, and changes
• Available country-specific localized dial plans to speed first-time setup
• Localized language interface for selected countries
• Efficient purpose-built equipment that combines a server and voice gateway
The Cisco Business Edition 3000 appliance also includes two integrated T1/E1 ports for digital trunks. In addition, the solution supports SIP trunks to service providers using Cisco Unified Border Element to build a more flexible and complete collaboration solution:
• Cisco Unified IP Phone 7975, 7965, and 7962 models
• Support for Cisco Unified IP Phone 7916 (24-button) Cisco Unified IP Color Key Expansion Module (KEM)
• Cisco Unified IP Phone 8961, which supports (36-button) Cisco Unified IP Color KEM
• Cisco Unified IP Conference Station 7937
• Cisco Jabber® for Windows and Mac (cloud-based with Cisco WebEx Connect® service)
• Cisco Jabber for iPhone and Android
• Cisco UC Integration™ for RTX (China)
• Cisco IP Communicator (7.0 or later)
• Cisco UC Integration with WebEx Connect (7.1 or later)(CUCI-Connect)
• Ad-hoc conferencing and meet-me conferencing through onboard hardware conference bridge
• Maximum of 24 participants systemwide for conferencing
• Maximum of 4 participants in ad-hoc conference
• Maximum of 8 participants in meet-me conference
Music on Hold (MoH)
• Music source options:
• Connection to external audio source using 3.5-mm plug-in jack
• Upload audio file (file type: .wav)
• Internet Explorer 8, Firefox 8.0, and Safari 4.0
• Brazil, China*, India, Indonesia, Mexico, and Russia*
• Limited availability** for Australia, United States, and United Kingdom
Language (country pack)
• English (U.S., U.K., Australia, and India), Portuguese (Brazil), Chinese (China), Spanish (Mexico), and Russian (Russia); one language per system
Dimensions (H x W x D)
• 27.615 x 39.940 x 7.040 cm (276.15 x 359.4 x 70.4 mm)
• 3.3 kg
• Switching type (100 to 240V) automatic
• DC input voltage: 12 VDC at 8.5A
• Power adapter: 100 to 240V, 50 to 60 Hz AC input
• Rack-mount and wall-mount
• cUL (United States and Canada)
• CB (Europe) and CQC (China)
* Cisco WebEx Connect and WebEx Meeting services are not available in China or Russia.
** Please contact a Cisco representative if you are a partner interested in reselling Cisco Business Edition 3000 in a country with limited availability.
Table 2. System Features
Automatic Number Identification (ANI)
• Displayed in calling line identification (caller ID)
Call Admission Control (CAC)
• Site-based CAC (bandwidth and call-quality management across sites)
PSTN class of service (CoS)
• Internal, local, national, international, and emergency services predefined and cannot be changed
Centralized system administration
• Status and performance monitoring, reporting, and alarms
• Call detail records (CDRs) report and offloading
• Bulk device export, import, and update utility
• Manual Backup utility
• Extension length (3 to 8 digits)
• Preconfigured dial plan with short code dialing option
• Ability to create and customize the dial plan for supported countries
• Local PSTN breakout for remote sites
• Class of restriction, block, and translation patterns
• Direct inward dialing (DID) or Direct dial inward (DDI) and direct outward dialing (DOD) support
Default distinctive ringtones
• Different ringtones defaulted for type of calls, including external call or internal calls
• Support for T1 PRI, E1 PRI, and T1 CAS; E1 R2 (Mexico and Brazil) with digital signaling type and non, semi, and full compelled inter-register signaling
• Support for foreign exchange office (FXO), additional T1/E1 and SIP trunk with Cisco Integrated Service Router
• RFC 2833 dual-tone multifrequency (DTMF)
• Codecs: G.729a, G.729b, and G711mu; SIP T.38 fax
• SIP Options (PING, Delayed offer, Early offer) supported using advanced connection pack
SIP phone and line-side support
• Support for phones in SIP mode
Analog phones (foreign exchange station [FXS])
• FXS: Supported by Cisco SPA8800 Analog Gateway for 4 FXS ports and Cisco VG224 Gateway for 24 FXS ports
• Fax Pass-Through
• T.38 Fax-Relay
• Modem Pass-Through
Media Gateway Control Protocol (MGCP) ISDN
• T1/E1 PRI and T1-CAS
Quality of service (QoS)
• Differentiated Services (DiffServ) and IP Precedence (type of service [ToS])
• 802.1p (class of service [CoS])
• Voice-quality statistics
• On-server digital signal processor (DSP) that supports transcoding (10 sessions)
Table 3. User Features
• Dial by number and dial by name are supported.
• This feature allows a user to join an active call.
Busy lamp field (BLF)
• A speed-dial button light illuminates when the destination phone is busy.
• This feature provides users with an audio and visual alert on the phone when a busy or unavailable party becomes available.
• Call Forward All (CFA), Busy (CFB), and No Answer (CFNA) are supported.
• Call Forward to Voicemail is supported.
• Directed Call Park is supported.
• Group Call Pickup (GPickUp) and Other Group Pickup (OPickup) are supported.
• Directed Call Pickup is supported.
Call waiting and call retrieve per line
• Consecutive call waiting and alerting per line are supported.
Calling name identification (CNID)
• CNID over Q.931 facility information element is supported.
Click to Call
• Outlook using Jabber integration is supported.
• Cisco WebDialer is supported.
• Jabber Client is supported.
• System Directory is the only directory supported.
Emergency 911 (E911) support
• Emergency calling using the PSTN gateway of the local site is supported.
• Native extension mobility is supported.
• Extension mobility on Cisco IP Communicator is supported.
Hold and resume
• This feature enables users to hold and resume their calls.
idivert to voicemail
• This feature allows a user to transfer a ringing, connected, or hold calls directly to voicemail.
IP phone features
• Missed calls and the option to dial using missed call records are supported.
• Placed calls and the option to dial using placed call records are supported.
• Received calls and the option to dial using received call records are supported.
• Do not disturb (DND) is supported.
• SIP RFC 2833 Inband is supported.
• Dynamic Host Configuration Protocol (DHCP) is supported.
• Plus (+) number dialing is supported.
Multiple line appearances per phone
• Two calls per line on selected phone models is supported.
• The ability to select a specified line appearance is supported.
• Shared or bridged line appearance is supported.
• A maximum of six lines per phone is supported on select phone models.
Multiple calls per shared line
• Two calls on shared lines are supported.
• Ad-hoc conferencing with up to 4 participants is supported.
• The drop last conference party feature is supported.
• The list all or drop any conference party feature is supported.
• This feature allows a user to host a meet-me conference for up to 8 participants.
Native hunt groups
• Longest-idle, broadcast, sequential, and circular hunting are supported.
• This feature supports the ability to forward to Auto-Attendant or an extension after hunting.
Paging (using CUAC-CE)
• One-to-one paging is supported.
• One-to-many paging using a multicast network is supported.
• With this feature you can make a call to the last number dialed.
Reach Me Anywhere (Single Number Reach)
• This feature allows association of another phone number (Example: Mobile Number to Line 1 of desk phone of the user). External phone number integration is supported using ISDN PRI and SIP trunk.
• User-programmable speed dials from the Admin and User GUI are supported.
• Blind, consultative transfer and direct transfer are supported.
• Integrated messaging (voicemail to email) using Internet Message Access Protocol (IMAP) and Simple Mail Transfer Protocol (SMTP) is supported.
• Message waiting indicator (MWI) on the phone is supported.
Cisco Business Edition 3000 supports localization for both the user interface functions and the administration interface.
Localization is supported through country pack file installation. Country packs include the following components:
• Dial plan
• Country-specific tones
• Localization components (needed only when a language other than English is used):
– Phone user interface language
– Prompt announcements in local language
– Self-care User portal (Preferences) localization
– Administration interface localization including online help
Cisco Business Edition 3000 is preinstalled with dial plans and tones for the following countries: India and the United States.
Additional Country pack file installation is required to support the following countries: Australia, Brazil, China, Indonesia, Mexico, Russia, and United Kingdom.
To place an order, contact your local Cisco representative. Visit the Cisco Partner Locatortool on the Cisco website at Partner Locator - Cisco Systems, and search on "Unified Communications". Check the box "Search for a partner specialized in small- or commercial-sized business" to find a certified unified communications partner in your area.
For more information about Cisco's complete solution offerings for small and midsize businesses, please visit: http://www.cisco.com/go/smb.
Cisco channel partners and resellers looking for ordering information should refer to the Cisco Business Edition 3000 Ordering Guide available with login on the Cisco partner site at: http://www.cisco.com/go/partner.