The Cisco Unified IP Phone 9971 is an executive class collaboration endpoint that provides voice, video, applications and accessories. Highlights include Gigabit Ethernet, Wideband Audio, Color Touchscreen Display, desktop Wi-Fi connectivity along with a new industrial design and user interface designed for simplicity and high usability. Accessories, sold separately, include a standard definition USB camera, Jawbone ICON for Cisco Bluetooth headset, color Key Expansion Module plus support for Bluetooth, USB, Secure Digital Input Output (SDIO) devices. Application support includes XML capabilities.
Features and Benefits
• Newly developed industrial design and user experience designed for use with its VGA touchscreen display
• H.264 video support for 2-way standard definition calling with USB support for the Cisco Unified IP Camera
• Choice of 802.11 a/b/g desktop wi-fi connectivity or Gigabit Ethernet network connectivity and switch port available for a downstream PC
• Embedded Bluetooth radio and 2 USB ports for headsets and the camera
• Firmware support for XML applications
Table 1. Features and Benefits
Highly usable and intuitive arrangement of lines, features and calls. Transfer, Conference and Hold appear on hard keys to reduce the number of presented softkeys to a maximum of 4 per call state.
This model can be ordered as Arctic White or Charcoal Gray. Handsets are available internationally as slimline (5oz, 140g) or standard (6oz, 170g) and can be mixed and matched between users within the same work environment to enable a feeling of customization and ownership among the users.
VGA presentation for calling, video calling and applications. 5.6-inch (14 cm) graphical TFT color touchscreen display, 24-bit color depth, 640 x 480 effective pixel resolution, with backlight. Display also supports localization requiring double-byte Unicode encoding for fonts.
Internal 2-port Cisco Ethernet switch allows for a direct connection to a 10/100/1000 BASE-T Ethernet network through an RJ-45 interface with single LAN connectivity for both the phone and a co-located PC. System administrator can designate separate VLANs (802.1Q) for the PC and phone, providing improved security and reliability of voice and data traffic.
Desktop Wi-Fi Ethernet
As an alternative to wired Ethernet, this model supports an on-board wi-fi radio and antenna that enables connectivity to a wi-fi access point thereby saving on the labor costs of pulling Ethernet cables to every work location. Complete Wi-Fi specifications are included in Table 4.
Mobility for headset users within 30 feet of their desktop to enable the freedom to go to the printer, a colleague's desk or nearby private location while on a call. The 9971 supports the Hands-free and Headset Bluetooth profiles.
2 USB ports accelerate the usability of call handling and applications by enabling accessories such as the Cisco Unified IP Camera, wired and wireless headsets.
External Audio Ports
General Purpose Audio In and Audio Out ports enable a relaxed speakerphone experience over external speakers and microphone.
Secure Digital Input Output (SDIO)
Enables an additional option for portability and presentation of confidential data, video and sample applications.
6 Lines Expanding to 114 with 3 Key Expansion Modules
The convenience of many speed dials or programmable features, or the necessity of following the activity of many lines. Up to 200 calls supported per device.
6 feature buttons with state indicating LEDs
6 call session buttons with state indicating LEDs
Applications, Directories, Voicemail
Conference, Transfer, Hold
Back-lit Mute, Speakerphone, Headset
Back, End Call, 5-Way Navigation Pad
Arabic keypad (only available through unique SKUs, see table 6 for more details)
Key Expansion Module
Available separately, enables advanced use of lines, speed dials and features.
Cisco Unified IP Camera
Available separately, enables 2-way video calling between phones or video conferencing through a media conference unit.
Cisco Unified Video Advantage Support
Alternatively to supporting the Cisco Unified IP Camera, the Cisco Unified Video Advantage camera and application (running on a PC) are also supported.
Integrated design & advanced, updateable firmware for Jawbone ICON for Cisco Bluetooth headset which also works with all major mobile phone models. Also supports standard Bluetooth and USB headsets via the hands-free and headset Bluetooth profiles. Wideband analog headset support also provided via a dedicated RJ9 headset port on the rear of the phone.
New User Experience
Advanced organization of lines, speed dials and programmable features separate from call appearances. Great for those who make few calls per day; better for those who handle dozens of calls per hour.
SIP interoperation with the call control and partner applications enables a rich unified communications solution.
XML applications provided by Cisco's application development partners or customers' own development staff.
Unified Communications Manager Support
• Cisco Unified Communications Manager version 7.1(3a)SU1 or later
– Some features require more recent version of UC Manager and Dev Pack support. Please check the release notes for more information
• Survivable Remote Site Telephony (SRST) version 4.3 or later
• CME 8.6 or later
Phone licensing is dependent on the call control platform and its policies. For the Cisco Unified Communications Manager, the 9971 requires 4 Device License Units (DLUs) or an Enhanced IP User Connect License for UCM release 7.1(5) or later. There are no special licenses plus phone bundles for Tier II distributors. The 9971 is not supported on non-Cisco third party call control systems.
Table 2. Product Specifications
SIP for signaling
H.264 for video
10/100/1000 wired Ethernet network port plus switched PC port
Arctic White or Charcoal Gray color
Slimline (5oz, 140g) or Standard (6oz, 170g) handset
Arabic, Bulgarian, Catalan, Chinese (People's Republic of China), Chinese (Hong Kong), Chinese (Taiwan), Croatian, Czech, Danish, Dutch, English - plus localized prompts for the UK, Estonian, French, Finnish, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese (Portugal), Portuguese (Brazil), Romanian, Russian, Spanish (Spain), Slovak, Swedish, Serbian (Republic of Serbia), Serbian (Republic of Montenegro), Slovenian, Thai, Turkish
Physical Dimensions (HxWxD)
9.2" (23.4 cm) x 10.33" (26.25 cm) x 1.56" (3.97 cm)
In slab mode with the footstand removed
IEEE Power over Ethernet 802.3af and 802.3at supported, class 4. The 9971 is compatible with both class 3 and class 4 IEEE PoE switch blades and supports both Cisco Discovery Protocol (CDP) and Link Layer Discovery Protocol - Power over Ethernet (LLDP-PoE)
32 to 104°F (0 ~ 40°C)
10 to 95% (noncondensing)
14 to 140°F (-10 to 60°C)
Quantity Shipped per Pallate
Weight: Single Carton
Weight: Master Pack of 8 Cartons
Cisco Unified IP Endpoint 9971, Charcoal, Standard Handset
Cisco Unified IP Endpoint 9971, Charcoal, Slimline Handset
Cisco Unified IP Endpoint 9971, Arctic White, Standard Handset
Cisco Unified IP Endpoint 9971, Arctic White, Slimline Handset
Extensible Authentication Protocol and Flexible Authentication with Secure Tunneling (EAP-FAST)
Wi-Fi Protected Access (WPA) Versions 1 and 2: Personal and Enterprise
Cisco Centralized Key Management (CKM)
40- and 128-bit static Wired Equivalent Privacy (WEP)
Temporal Key Integrity Protocol (TKIP) and Message Integrity Check (MIC)
Advanced Encryption Standard (AES)
IEEE 802.11e and Wi-Fi Multimedia (WMM)
Traffic Specification (TSPEC)
Enhanced Distributed Channel Access (EDCA)
QoS Basic Service Set (QBSS)
Dynamic frequency selection (DFS) and transmit power control (TPC) according to IEEE 802.11h
Table 5. Video Features and Specifications
30 fps (maximum) using H.264/AVC for video
Frame or Picture Formats
SQCIF (128 x 96 pixels)
QCIF (176 x 144 pixels)
QVGA (320 x 240 pixels)
SIF (352 x 240 pixels)
CIF (352 x 288 pixels)
VGA (640 x 480 pixels)
Help customers understand all the components or parts they need to purchase in order to install and use the product. This section also provides a direct link to the Cisco Ordering Tool and lists part numbers for customer convenience.
Cisco UC Phone 9971, Charcoal, Arabic keypad, Std HS, Camera
Cisco UC Phone 9971, White, Arabic keypad, Std HS, Camera
Cisco Unified IP Phone 9971, Charcoal, Standard Handset Configurable with Camera and Jawbone ICON for Cisco Headset. (Offered in United States only.)
Cisco Unified IP Phone 9971, Charcoal, Slimline Handset Configurable with Camera and Jawbone ICON for Cisco Headset. (Offered in United States only.)
Table 7. Spare Parts
Spare Handset for 8900 or 9900 Series, White, Slimline
Spare Handset for 8900 or 9900 Series, White, Standard
Spare Handset for 8900 or 9900 Series, Charcoal, Slimline
Spare Handset for 8900 or 9900 Series, Charcoal, Standard
Spare Handset Cord, White
Spare Handset Cord, Charcoal
Spare footstand for 8900 or 9900 Series, White
Spare footstand for 8900 or 9900 Series, Charcoal
Table 8. Accessories
Accessories include the camera, Jawbone ICON for Cisco Bluetooth headset, Key Expansion Modules and Locking Wall Mount Kits. The Cisco Unified Video Camera is offered at no additional hardware price when ordered with the configurable phone SKUs or with phone and camera bundles listed in Table 6.
Cisco Unified Video Camera for the 9900 Series IP Phone, Charcoal
Cisco Unified Video Camera for the 9900 Series IP Phone, White
Jawbone ICON for Cisco Bluetooth Headset, Charcoal, Australia Power Cube, Spare
Jawbone ICON for Cisco Bluetooth Headset, Arctic White, Australia Power Cube, Spare
Jawbone ICON for Cisco Bluetooth Headset, Charcoal, Europe Power Cube, Spare
Jawbone ICON for Cisco Bluetooth Headset, Arctic White, Europe Power Cube, Spare
Jawbone ICON for Cisco Bluetooth Headset, Charcoal, North America Power Cube, Spare
Jawbone ICON for Cisco Bluetooth Headset, Arctic White, North America Power Cube, Spare
Jawbone ICON for Cisco Bluetooth Headset, Charcoal, United Kingdom Cube, Spare
Jawbone ICON for Cisco Bluetooth Headset, Arctic White, United Kingdom Cube, Spare
Cisco Unified IP Color Key Expansion Module, Charcoal
Cisco Unified IP Color Key Expansion Module, White
Locking Wallmount Kit for 8900 or 9900 Series, Charcoal
Locking Wallmount Kit for 8900 or 9900 Series, Arctic White
Locking Wallmount Kit for 8900 or 9900 Series and KEM, Charcoal
Locking Wallmount Kit for 8900 or 9900 Series and KEM, Arctic White
Table 9. Local Power Options: Cube and Regional Cords
The power cube is new for the 8900 and 9900 Series IP Phones, but the cords are the same cords as used with the 7900 series. Power Cube 4 supports up to 44W and is internationally rated for different power grids worldwide.
Cisco Unified IP Endpoint Power Cube 4: 48V; 0.917A; 47-63Hz; 100-240V~0.8A
Cisco Services integrates closely with CMO teams as an essential element of any technology solution. Please contact your Cisco Services marcom manager if you have not already received targeted services content blocks for integration. Please e-mail firstname.lastname@example.org if you are not sure of the appropriate contact.
The following text is a placeholder and should ideally be replaced with targeted content:
Cisco Services make networks, applications, and the people who use them work better together.
Today, the network is a strategic platform in a world that demands better integration between people, information, and ideas. The network works better when services, together with products, create solutions aligned with business needs and opportunities.
The unique Cisco Lifecycle approach to services defines the requisite activities at each phase of the network lifecycle to help ensure service excellence. With a collaborative delivery methodology that joins the forces of Cisco, our skilled network of partners, and our customers, we achieve the best results.