Cisco® Unified Communications Solutions enable collaboration so that organizations can quickly adapt to market changes while increasing productivity, improving competitive advantage through speed and innovation, and delivering a rich-media experience across any workspace, securely and with optimal quality
Figure 1. Cisco Unified IP Phone 9971
Product Overview
The Cisco® Unified IP Phone 9971 is an advanced collaborative media endpoint that provides voice, video, applications, and accessories. Highlights include interactive multiparty video, high-resolution color touchscreen display, High-definition voice (HD voice), desktop Wi-Fi connectivity, Gigabit Ethernet and a new ergonomic design and user interface designed for simplicity and high usability. Accessories, sold separately, include the Cisco Unified Video Camera and the Cisco Unified IP Color Key Expansion Module.
Features and Benefits
Key attributes of the Cisco Unified IP Phone 9971 include:
• Newly developed ergonomic design and user experience designed specifically for use with the high-resolution, VGA, graphical, backlit, anti-glare, color touchscreen display
• H.264 video support for two-way standard-definition calling with USB support for the Cisco Unified Video Camera (Note: Multiparty video communications supported with Multipoint Control Unit)
• Choice of 802.11 a/b/g desktop Wi-Fi connectivity or Gigabit Ethernet network connectivity and switch port available for a downstream PC
• Embedded Bluetooth radio and 2 USB ports for added freedom and convenience, with support for both wireless and wired headsets
• Firmware support for XML and MIDlet-enabled applications
Table 1 lists the features and benefits of the Cisco Unified IP Phone 9971.
Table 1. Features and Benefits
Feature
Benefits
Hardware
Industrial design
The phone offers a highly usable and intuitive arrangement of lines, features, and calls. Transfer, Conference, and Hold appear on hard keys to reduce the number of presented softkeys to a maximum of 4 per call state.
Customization
You can order this model in arctic white or charcoal gray. Handsets are available internationally as slimline (140g) or standard (170g), and you can mix and match them in your work environment to enable a feeling of customization and ownership among your team.
Display
The phone delivers VGA presentation for calling, video calling, and applications, in addition to a 5.6-inch (14-cm) graphical TFT color touchscreen display, 24-bit color depth, 640 x 480 effective pixel resolution, and backlighting. The display also supports localization, requiring double-byte Unicode encoding for fonts.
Ethernet
An internal 2-port Cisco Ethernet switch allows for a direct connection to a 10/100/1000BASE-T Ethernet network through an RJ-45 interface with single LAN connectivity for both the phone and a co-located PC. The system administrator can designate separate VLANs (802.1Q) for the PC and phone, providing improved security and reliability of voice and data traffic.
Desktop Wi-Fi Ethernet
As an alternative to wired Ethernet, this model supports an onboard Wi-Fi radio and antenna that enables connectivity to Wi-Fi access for greater return on investment (ROI) with a voice-enabled Cisco Unified Wireless Network. Complete Wi-Fi specifications are included in Table 5.
Bluetooth
Mobility is possible for headset users within 10m/30 feet of their desktop, so you can go to the printer, a colleague's desk, or nearby private location while on a call.
USB
Two USB ports increase the usability of call handling and applications by enabling accessories such as the Cisco Unified Video Camera, and USB wired headsets
External audio ports
General-purpose audio-in and audio-out ports enable a relaxed speakerphone experience over external speakers and the microphone.
Six lines expanding to 114 with 3 key expansion modules
The phone offers many speed dials and programmable features, so you can follow the activity of many lines. Up to 200 calls per device are supported.
Buttons
• Six feature buttons with state-indicating LEDs
• Six call-session buttons with state-indicating LEDs
• Applications, Directories, and Voicemail
• Conference, Transfer, and Hold
• Volume Up or Down
• Back-lit Mute, speakerphone, and headset [[stet caps if these are actual button names]]
• Back, End Call, and 5-way navigation pad [[stet caps if this is actual button name]]
Industrial design
The phone offers a highly usable and intuitive arrangement of lines, features, and calls. Transfer, Conference, and Hold appear on hard keys to reduce the number of presented softkeys to a maximum of 4 per call state.
Accessories
Cisco Unified IP Color Key Expansion Module
Available separately, the IP Color Key Expansion Module easy expansion and advanced use of lines, speed dials, and features.
Cisco Unified Video Camera
Available separately, the camera enables two-way video calling between phones or to a media conference unit.
Headset support
Off-the-shelf Bluetooth and USB headsets are supported. You can use your own Bluetooth headset that you use for your cell phone or smartphone. HD voice analog headset support is also provided through a dedicated RJ-9 headset port on the back of the phone.
Firmware
New user experience
Advanced organization of lines, speed dials and programmable features separate from call appearances. Great for those who make few calls per day, and even for those who handle dozens of calls per hour.
Session Initiation Protocol (SIP) signaling
SIP interoperation with the call-control and partner applications enables a rich unified communications experience.
Application support
XML and MIDlet-enabled applications are provided by Cisco application development partners or customers' own development staff.
Cisco Unified Communications Manager Support
• Cisco Unified Communications Manager Version 7.1(3) or later
Licensing
Phone licensing is dependent on the call-control platform and its policies. For the Cisco Unified Communications Manager, the Cisco Unified IP Phone 9971 requires 4 Device License Units (DLUs). There are no special license-plus-phone bundles for tier 2 distributors. The phone is not supported on third-party call-control systems.
Product Specifications
Table 2 lists the specifications, Table 3 the calling features, Table 4 the Wi-Fi features and specifications, and Table 5 the video features and specifications of the Cisco Unified IP Phone 9971.
Table 2. Product Specifications
Feature
Specifications
Protocols
SIP for signaling
H.264 for video
Connectivity
10/100/1000 wired Ethernet network port plus switched PC port
802.11a/b/g Wi-Fi
Options
Arctic white or charcoal gray color
Slimline (140g) or standard (170g) handset
Language support
Arabic, Bulgarian, Catalan, Chinese (People's Republic of China, Hong Kong, and Taiwan), Croatian, Czech, Danish, Dutch, English-plus localized prompts for the United Kingdom, Estonian, French, Finnish, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese (Portugal and Brazil), Romanian, Russian, Spanish (Spain), Slovak, Swedish, Serbian (Republic of Serbia and Republic of Montenegro), Slovenian, Thai, and Turkish
Physical dimensions
(H x W x D)
9.2 x 10.33 x 1.56 in. (23.4 x 26.25 x 3.97 cm) in slab mode with the foot stand removed
Power
IEEE Power over Ethernet 802.3af and 802.3at supported, class 4
Operating temperature
23 to 131°F (-5 to 55°C)
Nonoperating temperature shock
-13 to 158°F (-25 to 70°C)
Temperature: Altitude (operating)
140°F (40°C) ambient condition to 9843 ft (3000m)
Temperature: Altitude (nonoperating)
Ambient condition to 15,000 ft (4572m)
Relative humidity (nonoperating)
90% ± 5%
Nonoperating hot temperature (storage)
158°F (70°C) ± 2°C
Nonoperating cold temperature (storage)
-40°F (-40°C) ± 2°C
Quantity shipped per palate
320 units
Table 3. Hardware and Carton Weights
SKU
Description
Weight: Hardware
lb (kg)
Weight: Single Carton
lb (kg)
Weight: Master Pack of 8 Cartons
lb (kg)
CP-9971-C-K9=
Cisco Unified IP Phone 9971, Charcoal, Standard Handset
3.48(1.577)
4.55(2.065)
38.00(17.235)
CP-9971-CL-K9=
Cisco Unified IP Phone 9971, Charcoal, Slimline Handset
3.41(1.546)
4.36(1.979)
36.62(16.610)
CP-9971-W-K9=
Cisco Unified IP Phone 9971, Arctic White, Standard Handset
3.66(1.660)
4.62(2.094)
38.65(17.530)
CP-9971-WL-K9=
Cisco Unified IP Phone 9971, Arctic White, Slimline Handset
3.59(1.629)
4.56(2.067)
38.17(17.315)
CP-89/9900-HS-C=
Spare Handset for 8900 or 9900 Series, Charcoal, Standard
0.39(0.177)
CP-89/9900-HS-CL=
Spare Handset for 8900 or 9900 Series, Charcoal, Slimline
0.32(0.146)
CP-89/9900-HS-W=
Spare Handset for 8900 or 9900 Series, Arctic White, Standard
0.41(0.187)
CP-89/9900-HS-WL=
Spare Handset for 8900 or 9900 Series, Arctic White, Slimline
0.34(0.156)
Table 4. Calling Features
Features
Description
Calling feature support
• Abbreviated dialing
• Adjustable ringing and volume levels
• Adjustable display brightness
• Application launch pad
• Auto-answer
• Auto-detection of headset
• Barge in
• Callback
• Call forward
• Call history lists
• Call park
• Call pickup
• Call timer
• Call waiting
• Caller ID
• Corporate directory
• Conference
• Direct transfer
• Extension mobility service
• Fast-dial service
• Group call pickup
• Hold
• Intercom
• Immediate divert
• Join
• Last-number redial
• Malicious-caller ID
• Message-waiting indicator
• Meet-me conference
• Music on hold
• Mute
• Network profiles (automatic)
• On- and off-network distinctive ringing
• OPickUp
• Personal directory
• Predialing before sending
• Privacy
• Redial
• Ring tone per line appearance
• Service URL
• Shared line
• Time and date display
• Transfer
• Voicemail (single button access)
Audio codec support
G.711a, G.711u, G.729a, G.729ab, G.722, and Internet Low Bitrate (iLBC) audio compression codecs
Configuration options
• Dynamic Host Configuration Protocol (DHCP) client or static configuration
• Support for online firmware upgrades using Trivial File Transfer Protocol (TFTP)
• Domain Name System (DNS)
Network features
• Cisco Discovery Protocol
• Transparent secure roaming
• Provisioning of network parameters through DHCP
Security features
• Certificates
• Image authentication
• Device authentication
• File authentication
• Signaling authentication
• Media encryption using Secure Real-Time Transfer Protocol (SRTP)
• Signaling encryption using Transport Layer Security (TLS) Protocol
• Certificate authority proxy function (CAPF)
• Secure profiles
• Encrypted configuration files
Provisioning and manufacturing
• Web server for configuration and statistics
• Quality-of-service (QoS) reporting: Jitter, delay, dropped packets, and latency on a per-call basis
• Real-Time Control Protocol (RTCP) support and monitoring
• Syslog
Table 5. Wi-Fi Features and Specifications
Feature
Specifications
Protocol
• IEEE 802.11a
• IEEE 802.11b
• IEEE 802.11g
Frequency band and operating channels
Uses IEEE 802.11d to identify band ranges and channels
Support mode
• IEEE 802.11a
• IEEE 802.11b/g
• Autosensing; IEEE 802.11b/g preferred over IEEE 802.11a
• Received signal strength indicator (RSSI) (default)
Data rates
IEEE 802.11a:
6, 9, 12, 18, 24, 36, 48, and 54 Mbps
IEEE 802.11b:
1, 2, 5.5, and 11 Mbps
IEEE 802.11g:
6, 9, 12, 18, 24, 36, 48, and 54 Mbps
Nonoverlapping channels
• IEEE 802.11a: Up to 23 (including radar channels)
• IEEE 802.11b/g: 3 (Japan uses 4)
(Bluetooth 2.0 also uses the 2.4-GHz spectrum, so IEEE 802.11a is recommended when using Bluetooth 2.0.)
Wireless modulation
• IEEE 802.11a: Orthogonal Frequency Division Multiplexing (OFDM)
• IEEE 802.11b: Direct sequence spread spectrum (DSSS)
• IEEE 802.11g: OFDM and DSSS
Receiver sensitivity
(typical)
IEEE 802.11a:
6 Mbps: -91 dBm
9 Mbps: -90 dBm
12 Mbps: -88 dBm
18 Mbps: -86 dBm
24 Mbps: -82 dBm
36 Mbps: -80 dBm
48 Mbps: -77 dBm
54 Mbps: -75 dBm
IEEE 802.11b:
1 Mbps: -96 dBm
2 Mbps: -95 dBm
5.5 Mbps: -90 dBm
11 Mbps: -87 dBm
v802.11g:
6 Mbps: -91 dBm
9 Mbps: -90 dBm
12 Mbps: -87 dBm
18 Mbps: -86 dBm
24 Mbps: -82 dBm
36 Mbps: -80 dBm
48 Mbps: -77 dBm
54 Mbps: -76 dBm
Transmitter output power
IEEE 802.11a OFDM:
40 mW (16 dBm)
32 mW (15 dBm)
20 mW (13 dBm)
8 mW (9 dBm)
3.2 mW (5 dBm)
1 mW (0 dBm)
IEEE 802.11b CCK:
50 mW (17 dBm)
20 mW (13 dBm)
8 mW (9 dBm)
3.2 mW (5 dBm)
1 mW (0 dBm)
IEEE 802.11g OFDM:
40 mW (16 dBm)
32 mW (15 dBm)
20 mW (13 dBm)
8 mW (9 dBm)
3.2 mW (5 dBm)
1 mW (0 dBm)
Range
(stated ranges are from measured open-site range testing)
IEEE 802.11a:
6 Mbps: 604ft (184m)
9 Mbps: 604 ft (184m)
12 Mbps: 551 ft (168m)
18 Mbps: 545 ft (166m)
24 Mbps: 512 ft (156m)
36 Mbps: 420 ft (128m)
48 Mbps: 322 ft (98m)
54 Mbps: 289 ft (88m)
IEEE 802.11b:
1 Mbps: 1,010 ft (308m)
2 Mbps: 951 ft (290m)
5.5 Mbps: 919 ft (280m)
11 Mbps: 902 ft (275m)
IEEE 802.11g:
6 Mbps: 709 ft (216m)
9 Mbps: 650 ft (198m)
12 Mbps: 623 ft (190m)
18 Mbps: 623 ft (190m)
24 Mbps: 623 ft (190m)
36 Mbps: 495 ft (151m)
48 Mbps: 413 ft (126m)
54 Mbps: 394 ft (120m)
Ranges and actual throughput vary based on numerous environmental factors, so individual performance may differ.
Access-point support
• Cisco 500 Series Wireless Express Access Points
• Cisco Aironet® 1000 Series Lightweight Access Point
• Cisco Aironet 1100 Series Access Point
• Cisco Aironet 1130 AG Series
• Cisco Aironet 1200 Series
• Cisco Aironet 1140 AG Series
• Cisco Aironet 1230 AG Series
• Cisco Aironet 1240 AG Series
• Cisco Aironet 1250 Series
• Cisco Aironet 1300 Series
Required versions: [[pls move text to align under bullets]]
Dynamic frequency selection (DFS) and transmit power control (TPC) according to IEEE 802.11h
Table 6. Cisco Unified Video Camera
Feature
Specifications
Video standards
H.264/AVC
Frame rates
30 fps (maximum) using H.264/AVC for video
Frame or picture formats
• SQCIF (128 x 96 pixels)
• QCIF (176 x 144 pixels)
• QVGA (320 x 240 pixels)
• SIF (352 x 240 pixels)
• CIF (352 x 288 pixels)
• VGA (640 x 480 pixels)
Ordering Information
To place an order, visit the Cisco Ordering Home Page and refer to Tables 7 through 8. To download software, visit the Cisco Software Center.
Table 7. Ordering Information
Product Name
Part Number
Cisco Unified IP Phone 9971, Charcoal, Standard Handset
CP-9971-C- K9=
Cisco Unified IP Phone 9971, Charcoal, Slimline Handset
CP-9971-CL-K9=
Cisco Unified IP Phone 9971, White, Standard Handset
CP-9971-W-K9=
Cisco Unified IP Phone 9971, White, Slimline Handset
CP-9971-WL-K9=
Spare Handset for 8900 or 9900 Series, White, Slimline
CP-89/9900-HS-WL=
Spare Handset for 8900 or 9900 Series, White, Standard
CP-89/9900-HS-W=
Spare Handset for 8900 or 9900 Series, Charcoal, Slimline
CP-89/9900-HS-CL=
Spare Handset for 8900 or 9900 Series, Charcoal, Standard
CP-89/9900-HS-C=
Spare Handset Cord, White
CP-HS-CORD-W=
Spare Handset Cord, Charcoal
CP-HS-CORD-C=
Locking Wallmount Kit for 8900 or 9900 Series, Charcoal
CP-89/9900-LWMK-C=
Locking Wallmount Kit for 8900 or 9900 Series, Arctic White
CP-89/9900-LWMK-W=
Locking Wallmount Kit for 8900 or 9900 Series and KEM, Charcoal
CP-89/9900-LK-K-C=
Locking Wallmount Kit for 8900 or 9900 Series and KEM, Arctic White
CP-89/9900-LK-K-W=
Spare footstand for 8900 or 9900 Series, White
CP-89/9900-FS-W=
Spare footstand for 8900 or 9900 Series, Charcoal
CP-89/9900-FS-C=
Table 8. Local Power Options: Cube and Regional Cords
The power cube is new for the Cisco Unified IP Phones 8900 and 9900 Series models, but the cords are the same cords as used with the Cisco Unified IP Phones 7900 Series. Power Cube 4 supports up to 44W and is internationally rated for different power grids worldwide.
Product Name
Part Number
Cisco Unified IP Endpoint Power Cube 4: 48V; 0.917A; 47-63Hz; 100-240V~0.8A
CP-PWR-CUBE-4=
Asia Pacific
CP-PWR-CORD-AP=
Argentina
CP-PWR-CORD-AR=
Australia
CP-PWR-CORD-AU=
European Community
CP-PWR-CORD-CE=
China
CP-PWR-CORD-CN=
Japan
CP-PWR-CORD-JP=
North America
CP-PWR-CORD-NA=
Switzerland
CP-PWR-CORD-SW=
United Kingdom
CP-PWR-CORD-UK=
Cisco Services
Using the Cisco Lifecycle Services approach, Cisco and our partners offer a broad portfolio of end-to-end services to support the Cisco Unified Communications System. These services are based on proven methodologies for deploying, operating, and optimizing IP communications solutions. Initial planning and design services, for example, can help you meet aggressive deployment schedules and minimize network disruption during implementation. Operate services reduce the risk of communications downtime with expert technical support. Optimize services enhance solution performance for operational excellence. Cisco and our partners offer a system-level service and support approach that can help you create and maintain a resilient, converged network that meets your business needs.
For More Information
For more information about the Cisco Unified IP Phone 9971, visit www.cisco.com/go/ipphones/9900 or contact your local Cisco account representative.
