The Cisco® Unified IP Phone 8961 is an advanced professional media endpoint that delivers an enhanced user experience with an easy-to-use and eco-friendly ergonomic design. Highlights of the portfolio include introduction of higher-resolution (VGA) color displays, a USB port, Gigabit Ethernet connectivity, and High-definition (HD) voice support, enabling a more productive user experience for multimedia application engagement. Application support includes XML applications. The Cisco Unified IP Phone 8961 is an ideal solution for knowledge professionals, administrative managers, and executives.
Features and Benefits
Table 1 lists the features and benefits of the Cisco Unified IP Phone 8961.
Table 1. Features and Benefits
Highly usable and intuitive arrangement of lines, features and calls. Transfer, Conference and Hold appear on hard keys to reduce the number of presented softkeys to a maximum of 4 per call state.
This model can be ordered as Arctic White or Charcoal Gray. Handsets are available internationally as slimline (5oz, 140g) or standard (6oz, 170g) and can be mixed and matched between users within the same work environment to enable a feeling of customization and ownership among the users.
VGA presentation for calling and applications. 5-inch (10 cm) graphical TFT color display, 24-bit color depth, 640 x 480 effective pixel resolutions, with backlight. Display also supports localization requiring double-byte Unicode encoding for fonts.
Internal 2-port Cisco Ethernet switch allows for a direct connection to a 10/100/1000 BASE-T Ethernet network through an RJ-45 interface with single LAN connectivity for both the phone and a collocated PC. System administrator can designate separate VLANs (802.1Q) for the PC and phone, providing improved security and reliability of voice and data traffic.
2 USB ports accelerate the usability of call handling and applications by enabling wired and wireless headsets.
5 lines expanding to 41 with 1 Key Expansion Module
The convenience of many speed dials or programmable features, or the necessity of following the activity of many lines. Up to 200 calls supported per device.
5 feature/call session buttons with state indicating LEDs
Applications, Directories, Voicemail
Conference, Transfer, Hold
Back-lit Mute, Speakerphone, Headset
Back, End Call, 5-Way Navigation Pad
Arabic keypad (only available through unique SKUs. See table 5 for more details)
Key Expansion Module
Available separately, enables advanced use of lines, speed dials and features.
Analog RJ-9 and USB wired and wireless headsets are supported.
New user experience
Advanced organization of lines, speed dials and programmable features separate from call appearances. Great for those who make few calls per day, better for those who handle dozens of calls per hour.
SIP interoperation with the call control and partner applications enables a rich unified communications solution.
XML applications provided by Cisco's application development partners or customers' own development staff.
Unified Communications Manager Support
• Cisco Unified Communications Manager version 7.1(3a)SU1 or later.
– Some features require more recent version of UC Manager and Dev Pack support. Please check the release notes for more information.
• Survivable Remote Site Telephony (SRST) version 4.3 or later.
• CME 8.6 or later
Phone licensing is dependent on the call control platform and its policies. For the Cisco Unified Communications Manager, the 89 requires 4 Device License Units (DLUs) or an Enhanced IP User Connect License for UCM release 7.1(5) or later. There are no special license plus phone bundles for Tier II distributors. The 8961 is not supported on non-Cisco third party call control systems.
Table 2. Product Specifications
SIP for signaling
H.264 for video
10/100/1000 wired Ethernet network port plus switched PC port
Arctic White or Charcoal Gray color
Slimline (5oz, 140g) or Standard (6oz, 170g) handset
Arabic, Bulgarian, Catalan, Chinese (People's Republic of China), Chinese (Hong Kong), Chinese (Taiwan), Croatian, Czech, Danish, Dutch, English - plus localized prompts for the UK, Estonian, French, Finnish, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese (Portugal), Portuguese (Brazil), Romanian, Russian, Spanish (Spain), Slovak, Swedish, Serbian (Republic of Serbia), Serbian (Republic of Montenegro), Slovenian, Thai, Turkish
Physical dimensions (HxWxD)
9.2" (23.4 cm) x 10.33"(26.25 cm) x 1.56"(3.97 cm)
In slab mode with the footstand removed.
IEEE Power over Ethernet 802.3af and 802.3at supported, class 4. The 8961 is compatible with both class 3 and class 4 IEEE PoE switch blades and supports both Cisco Discovery Protocol (CDP) and Link Layer Discovery Protocol - Power over Ethernet (LLDP-PoE)
32 to 104°F (0 ~ 40°C)
10 to 95% (noncondensing)
14 to 140°F (-10 to 60°C)
Quantity Shipped per Pallate
Weight: Hardware lb (kg)
Weight: Single Carton lb (kg)
Weight: Master Pack of 8 Cartons lb (kg)
Cisco Unified IP Endpoint 8961, Charcoal, Standard Handset
Cisco Unified IP Endpoint 8961, Charcoal, Slimline Handset
Cisco Unified IP Endpoint 8961, Arctic White, Standard Handset
Cisco Unified IP Endpoint 8961, Arctic White, Slimline Handset
Cisco Unified IP Color Key Expansion Module, Charcoal
Cisco Unified IP Color Key Expansion Module, White
Locking Wallmount Kit for 8900 or 9900 Series, Charcoal
Locking Wallmount Kit for 8900 or 9900 Series, Arctic White
Locking Wallmount Kit for 8900 or 9900 Series and KEM, Charcoal
Locking Wallmount Kit for 8900 or 9900 Series and KEM, Arctic White
Table 7. Local Power Options: Cube and Regional Cords
The power cube is new for the 8900 and 9900 Series IP Phones, but the cords are the same cords as used with the 7900 series. Power Cube 4 supports up to 44W and is internationally rated for different power grids worldwide.
Cisco Unified IP Endpoint Power Cube 4: 48V; 0.917A; 47-63Hz; 100-240V~0.8A