Cisco® announces the end-of-sale and end-of life dates for the Cisco Customer Voice Portal 3.1. The last day to order the affected product(s) is January 1, 2009. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available until the termination date of the contract, even if this date exceeds the Last Date of Support shown in Table 1.
Table 1. End-of-Life Milestones and Dates for the Cisco Customer Voice Portal 3.1
Milestone
Definition
Date
End-of-Life Announcement Date
The date the document that announces the end of sale and end of life of a product is distributed to the general public.
July 3, 2008
End-of-Sale Date
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.
January 1, 2009
Last Ship Date:
App. SW
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.
April 1, 2009
End of SW Maintenance Releases Date:
App. SW
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.
January 1, 2010
End of New Service Attachment Date:
App. SW
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.
January 1, 2010
End of Service Contract Renewal Date:
App. SW
The last date to extend or renew a service contract for the product.
March 30, 2011
Last Date of Support:
App. SW
The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.
January 1, 2012
HW = Hardware OS SW = Operating System Software App. SW = Application Software
Table 2. Product Part Numbers Affected by This Announcement
End-of-Sale Product Part Number
Product Description
Replacement Product Part Number
Replacement Product Description
CVP-3.X-CC
CVP 3.X Call Control
CVP-7.X
CVP 7.X Configuration
CVP-3.X-QT
CVP 3.X Queue And Transfer
CVP-7.X
CVP 7.X Configuration
CVP-3.X-SS
CVP 3.X Self Service
CVP-7.X
CVP 7.X Configuration
CVP-31-CC-SRVR
CVP 3.1 Call Control Server Software
CVP-70-CC-150=
CVP 7.0 Call Director (includes Software) - 150 Ports
CVP-31-CC-SRVR
CVP 3.1 Call Control Server Software
CVP-70-CC-300=
CVP 7.0 Call Director (includes Software) - 300 Ports
CVP-31-CC-SRVR
CVP 3.1 Call Control Server Software
CVP-70-CC-600=
CVP 7.0 Call Director (includes Software) - 600 Ports
CVP-31-CC-SRVR
CVP 3.1 Call Control Server Software
CVP-70-CC-850=
CVP 7.0 Call Director (includes Software) - 850 Ports
CVP-31-EVAL=
CVP 3.1 Evaluation License (60 Day Expir)
CVP-70-EVAL=
CVP 7.0 Evaluation License (90 Day Expir)
CVP-31-STUDIO
CVP 3.1 Studio
CVP-STU-70-UE60=
Call Studio 7.0 for CVP 7.0 and CVP Universal Edition 6.0
CVP-31-STUDIO=
CVP 3.1 Studio
CVP-STU-70-UE60=
Call Studio 7.0 for CVP 7.0 and CVP Universal Edition 6.0
CVP-31-SVR
CVP 3.1 Self Service Server Software
CVP-70-SERVER-SW
CVP 7.0 Server Software
CVP-3X-PT
CVP 3.X Self Service Port License
CVP-7X-PTS
CVP 7.X Port License
CVP-3X-PT-MN500
CVP 3.X Self Service Pt License Min 500
CVP-7X-M500-PT
CVP 7.X Pt License Min 500 Ports
CVP-3X-PT-MN500=
CVP 3.X Self Service Pt License Min 500
CVP-7X-M500-PT
CVP 7.X Pt License Min 500 Ports
CVP-3X-QT-U-MN500
CVP 3.X QT To Self-Service Min 500 Ports
CVP-7X-FEAT-U-PT
CVP 7.X Feature Upgrade Port License
CVP-3X-QT-U-MN500=
CVP 3.X QT To Self-Service Min 500 Ports Config
CVP-7X-FEAT-UPG
CVP 7.X CVP QT or IPIVR migration to CVP 7.0
CVP-3X-QT-U-PT
CVP 3.X QT To Self-Service Ports
CVP-7X-FEAT-U-PT
CVP 7.X Feature Upgrade Port License
CVP-3X-QT-U-PT=
CVP 3.X QT To Self-Service Ports Config
CVP-7X-FEAT-U-PT
CVP 7.X Feature Upgrade Port License
CVP-3X-QT-UPG-RED=
CVP 3.X QT To Self-Service Red Upgrade
CVP-7X-FEAT-U-RED
CVP 7.X Feature Upgrade Redundant Ports
CVP-3X-RED
CVP 3.X Self Service Redundancy License
CVP-7X-REDPT
CVP 7.X Redundant Ports
CVP-3X-RED-PT
CVP 3.X Self Service Red Port License
CVP-7X-REDPT
CVP 7.X Redundant Ports
CVP31-DART-NFR=
CVP 3.1 Not-For-Resale Dart System
CVP-70-DART-NFR=
CVP 7.0 Not-For-Resale DART
CVP31-DISTI-NFR=
CVP 3.1 Not-For-Resale DISTI System
CVP-70-DIST-NFR=
CVP 7.0 Not-For-Resale DISTI
Product Migration Options
Customers are encouraged to migrate to Cisco Unified Customer Voice Portal 7.0. Information about this product can be found at: http://www.cisco.com/go/cvp.
Customers can use the Cisco Technology Migration Plan (TMP) to trade in products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, go to: http://www.cisco.com/go/tradein/. The Cisco TMP application requires all users to have a Cisco.com user ID.
Customers may be able to continue to purchase the Cisco Customer Voice Portal 3.1 through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to: http://www.cisco.com/go/eos.
