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Cisco Unified Contact Center Express

EoS and EoL for Cisco Unified Contact Center Express 4.1

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EOL6261

Cisco® announces the end-of-sale and end-of life dates for the Cisco Unified Contact Center Express 4.1. The last day to order the affected product(s) is May 30, 2008. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available until the termination date of the contract, even if this date exceeds the Last Date of Support shown in Table 1.

Table 1. End-of-Life Milestones and Dates for the Cisco Unified Contact Center Express 4.1

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end of sale and end of life of a product is distributed to the general public.

November 30, 2007

End-of-Sale Date

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

May 30, 2008

Last Ship Date:
App. SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

August 28, 2008

End of SW Maintenance Releases Date:
App. SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

May 30, 2009

End of New Service Attachment Date:
App. SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

May 30, 2009

End of Service Contract Renewal Date:
App. SW

The last date to extend or renew a service contract for the product.

August 26, 2010

Last Date of Support:
App. SW

The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.

May 30, 2011


HW = Hardware OS SW = Operating System Software App. SW = Application Software

Table 2. Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

CCX-3031E-41E-UPG=

CCX 3.0 or 3.1 ENH NO IVRPortOption UPG to latest 4.1 ENH

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-3031E-41P-UPG=

CCX 3.0 or 3.1 ENH WITH IVR Port Option UPG to latest 4.1PRE

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-3031S-41S-UPG=

CCX 3.0 or 3.1 STD UPG to latest 4.1 STD

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-35E-41E-UPG=

CCX 3.5 ENH UPG to latest 4.1 ENH

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-35P-41P-UPG=

CCX 3.5 PRE UPG to latest 4.1 PRE

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-35S-41S-UPG=

CCX 3.5 STD UPG to latest 4.1 STD

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-4.1-ADDON-ENH

CCX 4.0 ENH Configurable - ADD to an EXISTING deployment

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-4.1-ADDON-KIT

CCX 4.1 Add On Kit

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-4.1-ADDON-PRE

CCX 4.0 PRE Configurable - ADD to an EXISTING deployment

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-4.1-ADDON-STD

CCX 4.0 STD Configurable - ADD to an EXISTING deployment

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-4.1-DIFF-UPG

CCX 4.1 UPGRADE STD-ENH,STD-PRE,ENH-PRE

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-4.1-EPU-S1

CCX 3.X,4.0-4.1 ENH-PRE Seat Qty 1 Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-4.1-EU-S1

CCX 3.X,4.0-4.1 ENH Seat Qty 1 SW Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-4.1-NEW-ENH

CCX 4.1 ENH Server , Seat Software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-4.1-NEW-PRE

CCX 4.1 PRE Server , Seat Software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-4.1-NEW-STD

CCX 4.1 STD Configurable Option for server, seat software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-4.1-PU-S1

CCX 3.X,4.0-4.1 PRE Seat Qty 1 SW Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-4.1-SAME-UPG

CCX 3.X,4.0-4.1 UPGRADE STD-STD,EHN-ENH,PRE-PRE

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-4.1-SEU-S1

CCX 3.X,4.0-4.1 STD-ENH Seat Qyt 1 Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-4.1-SPU-S1

CCX 3.X,4.0-4.1 STD-PRE Seat Qty 1 Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-4.1-SU-S1

CCX 3.X,4.0-4.1 STD Seat Qty 1 SW Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-40E-41E-UPG=

CCX 4.0 ENH UPG to latest 4.1 ENH

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-40P-41P-UPG=

CCX 4.0 PRE UPG to latest 4.1 PRE

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-40S-41S-UPG=

CCX 4.0 STD UPG to latest 4.1 STD

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-BUNDIFFUPG

CCX 4.1-4.1 UPGRADE 5 Seat STD Bundle to ENH or PRE, SW ONLY

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-BUNDLE-UPG

CCX 4.1 UPG Bundle ENH-PRE, Move to dedicated server

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-CM-BUNDLE

5 Seat CCX ENH CCM Bundle - AVAILABLE ONLY WITH CCM

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-DART-NFR=

CCX 4.1 NFR Kit for DART: PREMIUM with 6 Seats-NO ASR/TTS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-DISTI-NFR=

CCX 4.1 NFR Kit for DISTI: PREMIUM with 6 Seats-NO ASR/TTS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-E-E-U

CCX 3.X,4.0-4.1 UPG ENH -ENH

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-E-EHAE-U

CCX 3.X,4.0-4.1 UPG ENH-Actve,Stdby HA,WithExpSrvr

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-E-EHAS-U

CCX 3.X,4.0-4.1 UPG ENH-Actve,Stdby HA,NO Exp Srvr

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-E-P-U

CCX 3.X,4.0-4.1 UPG ENH-PRE

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-E-PHAE-U

CCX 3.X,4.0-4.1 UPG ENH-PRE Actve,Stdby HA,WITH Exp Srvr

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-E-PHAS-U

CCX 3.X,4.0-4.1 UPG ENH-PRE Actve,Stdby HA,NO Exp Srvr

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-EHAE-EHAE-U

CCX 4.0-4.1 UPG ENH HAE Actve,Stdby HA,WITHExpServers

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-EHAE-PHAE-U

CCX 4.0-4.1 UPG ENH HA-PRE HA Actve,Stdby HA,WITH Exp Srvr

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-EHAS-EHAS-U

CCX 4.0-4.1 UPG ENH HAS Actve,Stdby HA,NO Exp Srvr

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-EHAS-PHAS-U

CCX 4.0-4.1 UPG ENH HA-PRE HA Actve,Stdby HA,NO Exp Srvr

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-ENH-ADDON

ADD ONs to an EXISTING 4.1 ENHANCED Deployment

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-ENH-ENH-UPG

CCX 3.X,4.0-4.1 UPG ENH-ENH

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-ENH-PRE-UPG

CCX 3.X,4.0-4.1 UPGRADE STD-ENH

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-ENHANCED

NEW 4.1 ENHANCED Deployment

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-NEW-E

CCX 4.1 ENH NON-HA Server , Seat Software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-NEW-E-HAE

CCX 4.1 ENH HA w/Expansion Servers - Server , Seat Software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-NEW-E-HAS

CCX 4.1 ENH HA Dual Server - Server , Seat Software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-NEW-P

CCX 4.1 PRE NON-HA Server , Seat Software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-NEW-P-HAE

CCX 4.1 PRE HA w/Expansion Servers - Server , Seat Software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-NEW-P-HAS

CCX 4.1 PRE HA Dual Server - Server , Seat Software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-NEW-S

CCX 4.1 ENH NON-HA Server Software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-P-P-U

CCX 3.X,4.0-4.1 UPG PRE -PRE

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-P-PHAE-U

CCX 3.X,4.0-4.1 UPG PRE-Actve,Stdby HA,WITHExpServers

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-P-PHAS-U

CCX 3.X,4.0-4.1 UPG PRE-Actve,Stdby HA,NO Exp Srvr

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-PHAE-PHAE-U

CCX 4.0-4.1 UPG PRE HAE Actve,Stdby HA,WITHExpServers

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-PHAS-PHAS-U

CCX 4.0-4.1 UPG PRE HAS Actve,Stdby HA,NO Exp Srvr

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-PRE-ADDON

ADD ONs to an EXISTING 4.1 PREMIUM Deployment

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-PRE-PRE-UPG

CCX 3.X,4.0-4.1 UPG PRE-PRE

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-PREMIUM

NEW 4.1 PREMIUM Deployment

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-QM-MEDKIT

CCX QM 41 SW MEDIA

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-QM-S1

CCX QM 41 SW, License - Single User

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-QM-S10=

CCX 4.1 Cisco Quality Management Seat Qty 10

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-QM-S1=

CCX QM 41 SW, License - Single User Spare

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-QM-S25=

CCX 4.1 Cisco Quality Management Seat Qty 25

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-QM-S50=

CCX 4.1 Cisco Quality Management Seat Qty 50

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-S-E-U

CCX 3.X,4.0-4.1 UPG STD-ENH

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-S-EHAE-U

CCX 3.X,4.0-4.1 UPG STD-ENH Actve,Stdby HA,WITH Exp Srvr

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-S-EHAS-U

CCX 3.X,4.0-4.1 UPG STD NoHA-ENH Actve,Stdby HA,NO ExpSrvr

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-S-P-U

CCX 3.X,4.0-4.1 UPG STD-PRE

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-S-PHAE-U

CCX 3.X,4.0-4.1 UPG STD-PRE Actve,Stdby HA,WITH Exp Srvr

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-S-PHAS-U

CCX 3.X,4.0-4.1 UPG STD-PRE Actve,Stdby HA,NO Exp Srvr

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-S-S-U

CCX 3.X,4.0-4.1 UPG STD -STD

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-STANDARD

NEW 4.1 STANDARD Deployment

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-STD-ADDON

ADD ONs to an EXISTING 4.1 STANDARD Deployment

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-STD-ENH-UPG

CCX 3.X,4.0-4.1 UPGRADE STD-ENH

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-STD-PRE-UPG

CCX 3.X,4.0-4.1 UPGRADE STD-ENH

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-STD-STD-UPG

CCX 3.X,4.0-4.1 UPG STD-STD

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-WFM-MEDKIT

CCX WFM 41 SW MEDIA

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-WFM-S1

CCX WFM 41 SW, License - Single User

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-WFM-S10=

CCX 4.1 Cisco Workforce Management Seat Qty 10

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-WFM-S1=

CCX WFM 41 SW, License - Single User Spare

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-WFM-S25=

CCX 4.1 Cisco Workforce Management Seat Qty 25

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-41-WFM-S50=

CCX 4.1 Cisco Workforce Management Seat Qty 50

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0

CCX-4141-E-EHAE-U

CCX 4.1-4.1 UPG ENH-Actve,Stdby HA,WITHExpServers