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Cisco Unified Contact Center Express

EoS /EoL Announcement for the Cisco Unified Contact Center Express 4.0

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EOL6236

Cisco® announces the end-of-sale and end-of life dates for the Cisco Unified Contact Center Express 4.0. The last day to order the affected product(s) is May 15, 2008. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available until the termination date of the contract, even if this date exceeds the Last Date of Support shown in Table 1.

Table 1. End-of-Life Milestones and Dates for the Cisco Unified Contact Center Express

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end of sale and end of life of a product is distributed to the general public.

November 15, 2007

End-of-Sale Date

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

May 15, 2008

Last Ship Date:
App. SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

August 13, 2008

End of SW Maintenance Releases Date:
App. SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

May 15, 2009

End of New Service Attachment Date:
App. SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

May 15, 2009

End of Service Contract Renewal Date:
App. SW

The last date to extend or renew a service contract for the product.

August 11, 2010

Last Date of Support:
App. SW

The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.

May 15, 2011


HW = Hardware OS SW = Operating System Software App. SW = Application Software

Table 2. Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

CCX-3031E-40E-UPG=

CCX 3.0 or 3.1 ENH WITHOUT IVRPortOption Upgrade to 4.0 ENH

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

CCX-3031E-40P-UPG=

CCX 3.0 or 3.1 ENH WITH IVR Port Option Upgrade to 4.0 PRE

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

CCX-3031S-40S-UPG=

CCX 3.0 or 3.1 STD Upgrade to 4.0 STD

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

CCX-35E-40E-UPG=

CCX 3.5 ENH Upgrade to 4.0.X ENH

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

CCX-35P-40P-UPG=

CCX 3.5 PRE Upgrade to 4.0.X PRE

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

CCX-35S-40S-UPG=

CCX 3.5 STD Upgrade to 4.0.X STD

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

CCX-40XE-40YE-UPG=

CCX 4.0.X ENH Upgrade to 4.0.Y ENH

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

CCX-40XP-40YP-UPG=

CCX 4.0.X PRE Upgrade to 4.0.Y PRE

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

CCX-40XS-40YS-UPG=

CCX 4.0.X STD Upgrade to 4.0.Y STD

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X-40ES

IPCX or IPIVR 4.0 Expansion Server,OS, Configurable Upgrade

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X-4X-ENH-PRE

IPCX 3.X ENH to 4.0 PRE Upgrade - Configurable

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X-4X-STD-ENH

IPCX 3.X STD To 4.X ENH Upgrade - Configurable

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X-4X-STD-PRE

IPCX 3.X STD To 4.0 PRE Upgrade - Configurable

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X-4XENH

IPCX 3.X ENH To 4.X ENH Upgrade - Configurable

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X-4XPRE

IPCX 3.X PRE To 4.X PRE Upgrade - Configurable

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X-4XSTD

IPCX 3.X STD To 4.X STD Upgrade - Configurable

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-CSU-1=

IPCX 3.X to 4.0 STD, ENH, or PRE CS Server Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-ENH-RED

IPCX 3X-40 ENH For Upgrades to 4.0 HA - NO 3.X Cold Standby

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EPHAE-1A

IPCX 3X-40 ENH-PRE HA Active,Standby SW,OS Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EPHAE-1B

IPCX 3X-40 ENH-PRE 7825/35 HA Active,Standby SW,OS Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EPHAE-1C

IPCX 3X-40 ENH-PRE 7845 HA Active,Standby SW,OS Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EPHAS-1A

IPCX 3X-40 ENH-PRE HA Active,Standby SW,OS,SQL2K Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EPHAS-1B

IPCX 3X-40 ENH-PRE 7825/35HA Active,Standby SW,OS,SQL2K Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EPHAS-1C

IPCX 3X-40 ENH-PRE 7845 HA Active,Standby SW,OS,SQL2K Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EPU-S1

IPCX 3.X-4.0 ENH-PRE Seat Qty 1 Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EPU-S10

IPCX 3.X-4.0 ENH-PRE Seat Qty 10 Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EPU-S10=

IPCX 3.X to 4.X ENH to PRE Seat Qty 10 Upgrade

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EPU-S1=

IPCX 3.X to 4.X ENH to PRE Seat Qty 1 Upgrade

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EPU-S25

IPCX 3.X-4.0 ENH-PRE Seat Qty 25 Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EPU-S25=

IPCX 3.X to 4.X ENH to PRE Seat Qty 25 Upgrade

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EPU-S50

IPCX 3.X-4.0 ENH-PRE Seat Qty 50 Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EPU-S50=

IPCX 3.X to 4.X ENH to PRE Seat Qty 50 Upgrade

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EU-1A

IPCX 3.X-4.0 ENH 7815 Server SW,OS Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EU-1A=

IPCX 3.X to 4.0 ENH 7815 Server Software Upgrade

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EU-1B

IPCX 3.X-4.0 ENH 7825/7835 Server SW,OS Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EU-1B=

IPCX 3.X to 4.0 ENH 7825 or 7835 Server Software Upgrade

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EU-1C

IPCX 3.X-4.0 ENH 7845 Server SW,OS Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EU-1C=

IPCX 3.X to 4.0 ENH 7845 Server Software Upgrade

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EU-S1

IPCX 3.X-4.0 ENH Seat Qty 1 SW Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EU-S10

IPCX 3.X-4.0 ENH Seat Qty 10 SW Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EU-S10=

IPCX 3.X to 4.X ENH Seat Qty 10 SW Upgrade

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EU-S1=

IPCX 3.X to 4.X ENH Seat Qty 1 SW Upgrade

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EU-S25

IPCX 3.X-4.0 ENH Seat Qty 25 SW Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EU-S25=

IPCX 3.X to 4.X ENH Seat Qty 25 SW Upgrade

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EU-S50

IPCX 3.X-4.0 ENH Seat Qty 50 SW Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EU-S50=

IPCX 3.X to 4.X ENH Seat Qty 50 SW Upgrade

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EUHAE-1A

IPCX 3X-40 ENH HA Active,Standby SW,OS Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EUHAE-1B

IPCX 3X-40 ENH 7825/35 HA Active,Standby SW,OS Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EUHAE-1C

IPCX 3X-40 ENH 7845 HA Active,Standby SW,OS Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EUHAS-1A

IPCX 3X-40 ENH HA Active,Standby SW,OS,SQL2K Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EUHAS-1B

IPCX 3X-40 ENH 7825/35 HA Active,Standby SW,OS,SQL2K Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-EUHAS-1C

IPCX 3X-40 ENH 7845 HA Active,Standby SW,OS,SQL2K Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-PRE-RED

IPCX 3X-40 PRE For Upgrades to 4.0 HA - NO 3.X Cold Standby

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-PU-1A

IPCX 3.X-4.0 PRE 7815 Server SW,OS Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-PU-1A=

IPCX 3.X to 4.0 PRE 7815 Server Software Upgrade

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-PU-1B

IPCX 3.X-4.0 PRE 7825/7835 Server SW,OS Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-PU-1B=

IPCX 3.X to 4.0 PRE 7825 or 7835 Server Software Upgrade

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-PU-1C

IPCX 3.X-4.0 PRE 7845 Server SW,OS Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-PU-1C=

IPCX 3.X to 4.0 PRE 7845 Server Software Upgrade

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-PU-S1

IPCX 3.X-4.0 PRE Seat Qty 1 SW Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-PU-S10

IPCX 3.X-4.0 PRE Seat Qty 10 SW Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-PU-S10=

IPCX 3.X to 4.X PRE Seat Qty 10 SW Upgrade

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-PU-S1=

IPCX 3.X to 4.X PRE Seat Qty 1 SW Upgrade

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-PU-S25

IPCX 3.X-4.0 PRE Seat Qty 25 SW Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-PU-S25=

IPCX 3.X to 4.X PRE Seat Qty 25 SW Upgrade

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-PU-S50

IPCX 3.X-4.0 PRE Seat Qty 50 SW Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-PU-S50=

IPCX 3.X to 4.X PRE Seat Qty 50 SW Upgrade

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-PUHAE-1A

IPCX 3X-40 PRE HA Active,Standby SW,OS Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-PUHAE-1B

IPCX 3X-40 PRE 7825/35 HA Active,Standby SW,OS Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-PUHAE-1C

IPCX 3X-40 PRE 7845 HA Active,Standby SW,OS Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-PUHAS-1A

IPCX 3X-40 PRE HA Active,Standby SW,OS,SQL2K Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-PUHAS-1B

IPCX 3X-40 PRE 7825/35 HA Active,Standby SW,OS,SQL2K Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-PUHAS-1C

IPCX 3X-40 PRE 7845 HA Active,Standby SW,OS,SQL2K Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-SEHAE-1A

IPCX 3X-40 STD-ENH HA Active,Standby SW,OS Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-SEHAE-1B

IPCX 3X-40 STD-ENH 7825/35 HA Active,Standby SW,OS Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-SEHAE-1C

IPCX 3X-40 STD-ENH 7845 HA Active,Standby SW,OS Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-SEHAS-1A

IPCX 3X-40 STD-ENH HA Active,Standby SW,OS,SQL2K Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-SEHAS-1B

IPCX 3X-40 STD-ENH 7825/35HA Active,Standby SW,OS,SQL2K Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-SEHAS-1C

IPCX 3X-40 STD-ENH 7845 HA Active,Standby SW,OS,SQL2K Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-SEU-S1

IPCX 3.X-4.0 STD-ENH Seat Qyt 1 Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-SEU-S10

IPCX 3.X-4.0 STD-ENH Seat Qty 10 Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 5.0 or later

IPCX-3X40-SEU-S10=

IPCX 3.X to 4.X STD to ENH Seat Qty 10 Upgrade

See Product Migration Options section for details.