Cisco Interactive Voice Response Solution

Cisco Unified IP Interactive Voice Response (IP-IVR) solutions allow customers to gain extraordinary networking advantages, and the potential for lifetime cost savings. They provide Web-based, carrier-class IP switching services, IVR functionality, enhanced scalability, optional automated speech recognition (ASR) and text-to-speech (TTS) functionality, multiple language support, Voice Extensible Markup Language (VXML) support, and service creation environments for creating IVR workflows and scripts. Cisco Unified IP-IVR solutions work seamlessly with powerful contact center products such as Cisco Unified Intelligent Contact Manager (ICM) Enterprise Edition, and Cisco Unified Contact Center Enterprise, and with Cisco voice solutions, such as Gateways and Gatekeeper.

Cisco Unified IP-IVR solutions provide an open, flexible architecture, which is standards-based using common Internet technologies and practices. This frees you from the expensive, time-consuming development cycles of traditional IVR and telephony switching systems. A Cisco Unified IP-IVR solution can be sized to meet your communication needs for small to large enterprises and service providers, whether you require treatment for hundreds of calls or many tens of thousands. As your business and communication needs grow, Cisco Unified IP-IVR solutions provide the flexibility to scale and add additional servers to your existing infrastructure.

Cisco Unified IP-IVR solutions are available in two options: Cisco Unified IP-IVR and Cisco Internet Service Node (ISN). Cisco Unified IP-IVR is targeted at small to large enterprises and Cisco ISN is targeted at large enterprises and service providers.