Table Of Contents
Cisco Catalyst 6500 Series Wireless LAN Services Module Configuration Note
Understanding Wireless LAN Services
Increased Access Point Scalability
Multiple WLSMs per Catalyst 6500 Chassis
Support for 240 Mobility Groups
RADIUS Assigned Mobility Groups
Support for WDS Information MIB
Configuring the Wireless LAN Services Module
Configuring VLANs on the Switch
Configuring Layer 3 Interfaces
Adding the Wireless LAN Services Module to the Corresponding VLAN
Configuring the Loopback Interface
Configuring the Wireless mGRE Tunnel
Configuring VLANs on the Wireless LAN Services Module
Configuring Telnet Remote Access
Configuring Wireless Domain Services
Configuring Local Authentication
Displaying Layer 3 Mobility and Wireless Network Information
Configuring the DHCP Snooping Database
Configuring Graceful Tunnel Resiliency
Configuring Two WLSMs on One Chassis
WLSM Graceful Tunnel Resiliency Performance Limitations
HSRP Configuration Guidelines for Interswitch Topology
Upgrading the Application Software
Catalyst Operating System Software
Upgrading the Maintenance Software
Catalyst Operating System Software
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Cisco Catalyst 6500 Series Wireless LAN Services Module Configuration Note
This document provides configuration procedures for the Cisco Catalyst 6500 series Wireless LAN Services Module (WLSM) and contains these sections:
•
Understanding Wireless LAN Services
•
New Features in Release 2.1.1
•
Configuring the Wireless LAN Services Module
•
Configuring Local Authentication
•
Configuring the Access Points
•
Displaying Layer 3 Mobility and Wireless Network Information
•
Configuring the DHCP Snooping Database
•
Configuring Graceful Tunnel Resiliency
•
Cisco Product Security Overview
•
Obtaining Technical Assistance
•
Obtaining Additional Publications and Information
Introduction
The Cisco wireless solution provides the framework to integrate and extend wireless networks efficiently and economically. The solution extends wireless into important elements of the network infrastructure, providing the same level of security, scalability, reliability, ease of deployment, and management for wireless LANs. This document provides information about configuring the Cisco Catalyst 6500 series WLSM in a typical wireless network.
The WLSM is one component in the larger wireless LAN solution. The following are additional required components:
•
Catalyst 6500 Series Switch running Cisco IOS Release 12.2(18)XSF2
http://cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home.html
•
Catalyst 6500 Series WLSM release 2.1.1
http://cisco.com/en/US/products/ps5865/tsd_products_support_model_home.html
•
Cisco Aironet 1100, 1130AG, 1200, 1230AG, and 1240AG Series Access Points running Cisco IOS Release 12.3(8)JA
http://cisco.com/en/US/products/hw/wireless/tsd_products_support_category_home.html
•
Cisco Aironet 1300 Series Outdoor Access Point/Bridge running Cisco IOS Release 12.3(8)JA
http://cisco.com/en/US/products/hw/wireless/tsd_products_support_category_home.html
•
CiscoWorks Wireless LAN Solution Engine (WLSE) release 2.13
http://cisco.com/en/US/products/ps6379/tsd_products_support_series_home.html
For more information on configuring the solution and for sample configurations, go to this URL:
http://www.cisco.com/univercd/cc/td/doc/product/wireless/airo1200/accsspts/techref/wlsm/wlsmcfg.htm
Understanding Wireless LAN Services
The WLSM provides the following features for 802.11 wireless clients on Catalyst 6500 series switches:
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Fast, uninterrupted, secure Layer 2 and Layer 3 wireless roaming
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Radio-management aggregation
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WLSM scalability (support for up to 600 access points)
•
Graceful tunnel resiliency and redundancy
•
RADIUS assigned mobility group
•
Improved multicast support
•
Support for 240 mobility groups
•
Support for WDS information MIB
Figure 1 shows the system view for the WLSM. Traffic between the access point and the Catalyst 6500 series switch is IP directed. The two devices may be separated by bridges or routers.
Figure 1 WLSM System View
Wireless LAN context control protocol (WLCCP) messages carry authentication message exchanges between the access point and the wireless domain services (WDS) running on the Catalyst 6500 series switch. The Catalyst 6500 series switch acts as an authenticator by learning the location of every associated wireless client node.
The switch learns the MAC-to-IP bindings of the wireless clients either by snooping on the DHCP exchanges or by snooping ARP or IP packets from the wireless nodes. These two learning mechanisms enable the switch to provide uninterrupted Layer 3 mobility to roaming wireless nodes.
You configure a multipoint generic routing encapsulation (mGRE) tunnel between the Catalyst 6500 series switch and each access point so that mobile users can roam between access points and maintain Layer 3 connectivity. The multipoint GRE tunnels simulate logical Layer 3 networks between access points, providing an easier and faster solution for Layer 3 roaming.
Understanding WDS
WDS is a feature for access points in Cisco IOS software and the basis of the Catalyst 6500 series WLSM. WDS is a core function that enables other features such as these:
•
Fast Secure Roaming
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Wireless LAN Solution Engine (WLSE) interaction
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Radio Management
You must establish relationships between the access points that participate in WDS and the Wireless LAN Services Module, before any other WDS-based features work. One of the purposes of WDS is to reduce the time required for client authentication by eliminating the need for the authentication server to validate user credentials.
In order to use WDS, you must designate one access point or the Wireless LAN Services Module as the WDS. A WDS access point must establish a relationship to an authentication server by authenticating to it with a WDS username and password. The authentication server can be either an external RADIUS server or the Local RADIUS Server feature in the WDS access point. The Wireless LAN Services Module must have a relationship with the authentication server, even though it does not need to authenticate to the server.
Other access points, called infrastructure access points, communicate with the WDS. Before registration occurs, the infrastructure access points must authenticate themselves to the WDS. An infrastructure server group on the WDS defines this infrastructure authentication.
Client authentication is defined by one or more client server groups on the WDS.
When a client attempts to associate to an infrastructure access point, the infrastructure access point passes the credentials of the user to the WDS for validation. If it is the first time that the WDS sees the credentials, it turns to the authentication server to validate the credentials. The WDS then caches the credentials so that it does not have to return to the authentication server when that user attempts authentication again. Reauthentication can occur under any of the following conditions:
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When the access points rekey
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When the client roams between access points
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When the user starts up the client device
Any RADIUS-based Extensible Authentication Protocol (EAP) can be tunneled through WDS, such as these protocols:
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Lightweight EAP (LEAP)
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Protected EAP (PEAP)
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EAP-Transport Layer Security (EAP-TLS)
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EAP-Flexible Authentication through Secure Tunneling (EAP-FAST)
The WDS and the infrastructure access points communicate over WLCCP. These multicast messages can not be routed, so a WDS and its associated infrastructure access points must be in the same IP subnet and on the same LAN segment. Between the WDS and the WLSE, WLCCP uses TCP and User Datagram Protocol (UDP) on port 2887. When the WDS and WLSE are on different subnets, the packets cannot be translated with a protocol like Network Address Translation (NAT).
Current design recommendations specify one WDS access point per thirty infrastructure access points. The Wireless LAN Services Module can handle up to 600 infrastructure access points.
Layer 2 and Layer 3 Mobility
Layer mobility occurs when a wireless LAN client moves between wireless access points that are within the same IP subnet. Layer 3 mobility occurs when a wireless LAN client moves between wireless access points that are in different IP subnets. (See Figure 2.)
Fast secure roaming enables a client to change its connection between access points in the same subnet (Layer 2 mobility) or between subnets (Layer 3 mobility) to support time-sensitive applications such as VoIP, video on demand, VPN over wireless, and client/server-based applications.
Figure 2 Examples of Layer 2 and Layer 3 Mobility
Layer 2 Mobility
Layer 2 mobility occurs when a wireless LAN device physically moves enough so that its radio associates to a different access point. The original and the updated access points offer coverage for the same IP subnet, so that the wireless LAN client is still valid after the roam.
Layer 3 Mobility
Mobility in a wireless LAN environment can present a challenge as the physical reach of the network grows. Applications such as voice require roam times below 150 ms and require IP address continuity regardless of the Layer 3 boundaries that are crossed. Deploying a sprawling Layer 2 network can subject user traffic to delays and loss of service due to issues such as broadcast storms and Spanning Tree Protocol (STP) reconvergence times.
Layer 3 mobility provides a better performing and more scalable approach. Access points may be deployed in any location in a large Layer 3 network without requiring a single VLAN to be carried throughout the wired switch infrastructure. An overlay of multipoint GRE (mGRE) tunnels allows clients to roam to other access points residing on different Layer 3 subnets without loss of connectivity or a change in IP addressing.
The Cisco Layer 3 mobility solution consists of various hardware and software components. For more information about the Cisco wireless solution go to cisco.com:
http://cisco.com/en/US/products/hw/wireless/index.html
The primary devices are as follows:
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Cisco Aironet 1100, 1130AG, 1200, 1230AG, and 1240AG Series Access Points and Cisco Aironet 1300 Series Outdoor Access Point/Bridges
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Catalyst 6500 Series Switch (and its Supervisor 720 Module)
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Catalyst 6500 Series WLSM
Wireless Domain Services (WDS) coordinates these devices and the mobile nodes. The WDS runs on the WLSM. These components must be configured to work together as a unified system.
Configuring Layer 3 mobility requires linkage between different hardware and software components. Linkage is best accomplished by separating the functional components into modules, configuring each module individually, and verifying that each module works properly before proceeding to the next.
New Features in Release 2.1.1
The following sections describe the new features supported in Release 2.1.1:
•
Increased Access Point Scalability
•
Multiple WLSMs per Catalyst 6500 Chassis
•
RADIUS Assigned Mobility Groups
•
Support for WDS Information MIB
Increased Access Point Scalability
Memory and software improvements have increased scalability from 300 to 600 access points.
Multiple WLSMs per Catalyst 6500 Chassis
In Release 2.1.1, the Supervisor 720 now supports two WLSMs in a chassis. In this configuration, only one WLSM can be active; the other is operating in a standby state. If the active WLSM fails, the standby WLSM becomes active in a matter of seconds, and combined with graceful tunnel resiliency, the WLSM switchover is seamless and transparent to the user. New clients and roaming clients are minimally affected because of the short time it takes to bring the standby WLSM to the active state.
Running Hot Standby Router Protocol (HSRP) on all WLSMs acheives intra-switch and inter-switch hot standby WLSM redundancy. In order to avoid unnecessary failovers and make use of a graceful recovery feature, disable preemption for HSRP.
Graceful Tunnel Resiliency
Graceful tunnel resiliency is a high availability feature that provides near Stateful Switchover (SSO) capability. In the event of a WLSM failure, graceful tunnel resiliency maintains data traffic forwarding for all existing Mobile Nodes (MNs) that are authenticated. This is done for a configurable grace period. MN authentication and session states are refreshed without disruption to their data traffic after the WLSM reboots or a backup WLSM takes over. Only new authentications or roaming is affected when the WLSM is down or in a recovery state.
Support for 240 Mobility Groups
This feature provides increased scalability and flexibility by supporting up to 240 mobility groups. A larger number of mobility groups allows for multiple policies based on user posture validation. Also, each mobility domain may be set as a smaller group to address big flat IP subnet concerns.
No additional WLSM configuration is required for this feature.
Improved Multicast Support
Release 2.1.1 provides an IGMP snooping-based multicast solution. IGMP snooping is performed on the access point to allow forwarding of downstream multicast traffic from the native network infrastructure to clients of dynamic RADIUS-assigned mobility groups. Multicast traffic forwarding for any mobility group can be turned on or off with the CLI on the Supervisor 720.
The Catalyst 6500 series wireless LAN handles multicast traffic differently from unicast IP traffic. When a wireless user sends upstream IP multicast traffic, the access point encapsulates the packet with a GRE header and forwards the packet over the tunnel. The only exception in this scenario (upstream IP multicast traffic flow) is Internet Group Management Protocol (IGMP) join messages, which are locally bridged by the access point to the local infrastructure.
Downstream IP multicast traffic from the Supervisor 720 to the access point is not sent via the fast secure roaming tunnel. Instead, IP multicast traffic sent to the access point is forwarded using the underlying network infrastructure. Via the locally bridged IGMP messages, the access point dynamically constructs a wireless client-to-multicast group association table. This IGMP snooping operation permits flexible creation of a multicast group-to-wireless client association table at the access point and permits the access point to efficiently use bandwidth by only forwarding multicast traffic when there is a multicast-requesting client associated. However, due to the asymmetric multicast traffic flow, all network nodes between the supervisor engine and the access point must be configured to enable downstream multicast traffic to reach its destination.
RADIUS Assigned Mobility Groups
The fast secure roaming tunnels used with the Catalyst 6500 series WLSM are the components of the solution which permits Layer 3 mobility and fast secure roaming. The fast secure roaming tunnels may be assigned statically by associating a network-ID with each SSID at the access point, or dynamically per user via RADIUS authentication. The primary advantage of RADIUS-based mobility group or tunnel assignment is that it dramatically simplifies the configuration of access points because they are dynamically assigned the necessary mobility groups for users. The access point needs only to be configured for a single SSID. This permits the segmentation of different user groups on the access point (such as employees, contractors, guests, etc.) to different mobility groups and different network access policies from the Catalyst 6500 series switch.
It is also possible to combine the following deployment models to assign the desired mobility group or fast secure roaming tunnel for clients that use RADIUS authentication:
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Creation of static tunnels for clients that do not support RADIUS authentication
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RADIUS vendor-specific attributes
No extra configuration on the WLSM or Supervisor 720 is required to enable dynamic mobility group assignment. The configuration of the access point and RADIUS server control whether mobility groups are dynamically assigned at the access point using the WLSM's authentication transactions. Mobility group/ tunnel IDs must be configured at the Supervisor 720 for either static or dynamic mobility group operation.
Support for WDS Information MIB
Release 2.1.1 greatly improves MIB support for the WLSM by supporting the CISCO-WDS-INFO-MIB by introducing the capability of querying the WLSM for client, access point, and WLSE status and statistics. This information may be used to query the WLSM for client association, roaming and performance data, or custom SNMP applications.
Configuring the Wireless LAN Services Module
The initial Wireless LAN Services Module configuration consists of the following tasks:
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Configuring VLANs on the Switch
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Configuring Layer 3 Interfaces
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Adding the Wireless LAN Services Module to the Corresponding VLAN
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Configuring the Loopback Interface
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Configuring the Wireless mGRE Tunnel
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Configuring VLANs on the Wireless LAN Services Module
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Configuring Telnet Remote Access
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Configuring Wireless Domain Services
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Configuring Local Authentication
•
Configuring the DHCP Snooping Database
•
Configuring Graceful Tunnel Resiliency
Note
The initial Wireless LAN Services Module configuration must be made through a direct connection to the console port on the module.
Configuring VLANs on the Switch
Note
VLAN IDs must be the same for the switch and the module. Refer to the "Configuring VLANs" chapter in the Catalyst 6500 Series Switch Cisco IOS Software Configuration Guide for details.
Note
The wireless LAN software supports the extended-range VLANs (2 through 1005).
To configure VLANs on the switch, perform this task:
This example shows how to configure VLANs on the switch:
Router> enableRouter# configure terminalEnter configuration commands, one per line. End with CNTL/Z.Router(config)# vlan 100Router(config-vlan)# exitRouter(config)#Configuring Layer 3 Interfaces
To configure the corresponding Layer 3 VLAN interface, perform this task:
This example shows how to configure the Layer 3 VLAN interface:
Router# configure terminalRouter(config)# interface vlan 100Router(config-if)# ip address 10.10.1.10 255.255.255.0Router(config-if)# no shutdownRouter(config-if)# exitAdding the Wireless LAN Services Module to the Corresponding VLAN
Note
By default, the Wireless LAN Services Module is in trunking mode with native VLAN 1.
To add the Wireless LAN Services Module to the corresponding VLAN, perform this task:
This example shows how to add a Wireless LAN Services Module that is installed in slot 5 to a specific VLAN:
Router(config)# wlan module 5 allowed-vlan 100Router(config)# endConfiguring the Loopback Interface
The loopback interface is a software-only virtual interface that emulates an interface.
To configure the loopback interface, perform this task:
The following example shows how to configure a loopback interface:
Router(config)# interface loopback 0Router(config-if)# ip address 10.1.1.2 255.255.255.0Router(config-if)# exitConfiguring the Wireless mGRE Tunnel
The infrastructure that enables Layer 3 mobility consists of Multipoint Generic Routing Encapsulation (mGRE) tunnels. Each tunnel has a single termination point on the Supervisor 720 module of the Catalyst 6500 that hosts the WLSM. The other logical endpoint of the tunnel exists on all access points participating in the Layer 3 mobility network. Clients that associate to a participating access point associate to a particular SSID. The SSID is mapped (either statically or dynamically via RADIUS) to a mobility network that tunnels all client traffic to the Catalyst 6500. The Supervisor 720 maintains a database of the clients (mobile nodes) and the access points to which they are associated. Roaming from one access point to another simply requires updating the database and changing the forwarding information for that mobile node.
To configure wireless mGRE tunnels, perform this task:
Command PurposeStep 1
Router(config)# ip dhcp snooping
(Optional) Enables DHCP snooping.
Note
This command is required if you enable DHCP snooping on the tunnel interface for untrusted wireless networks.
Note
See the "Configuring the DHCP Snooping Database" section for information on the DHCP snooping database for untrusted networks.
Step 2
Router(config)# interface tunnel number
(Optional) Configures a tunnel interface and enters interface configuration mode. The number argument specifies the number of the tunnel interface that you want to create or configure.
Step 3
Router(config-if)# ip address ip_addr [subnet_mask]
Specifies the tunnel IP and the mGRE tunnel overlay subnet.
Step 4
Router(config-if)# ip mtu bytes
(Optional) Sets the maximum transmission unit (MTU) size, in bytes, of IP packets sent on an interface. The default value for bytes is 1476; the minimum is 512.
Step 5
Router(config-if)# tunnel source loopback interface
Configures the tunnel source. Each tunnel must have a different tunnel source.
Step 6
Router(config-if)# tunnel mode gre multipoint
Sets the encapsulation mode to mGRE for the tunnel interface.
Step 7
Router(config-if)# mac-address mac_addr(Optional) Specifies the MAC address of the router.
Note
Entering the router MAC address allows mobile nodes to detect if their IP address is duplicated on the network.
The access point uses the router MAC address to handle address resolution protocol (ARP) requests using proxy ARP. Proxy ARP is automatic and requires no user input.
Enter the show mobility status command to display the MAC address used for proxy ARP. Enter this MAC address as mac_addr.Step 8
Router(config-if)# mobility network-id [id]
Specifies the wireless network ID for the mGRE tunnel.
Valid values for id are 1 through 4095.
Step 9
Router(config-if)# mobility trust [ip-discovery]
(Optional) Specifies the trusted network.
Note
If you enter the mobility trust command, do not enter the ip dhcp snooping packets command.
A trusted network can use DHCP or static IP addresses. An untrusted network supports only DHCP clients. The default is untrusted.
The ip-discovery option provides the capability to discover the IP addresses of passive wireless client devices associated to an infrastructure access point.
Step 10
Router(config-if)# mobility broadcast
(Optional) Specifies the mGRE tunnel to convert nonbroadcast multiaccess (NBMA) to broadcast multiaccess (BMA).
Step 11
Router(config-if)# ip dhcp snooping packets
(Optional) Enables DHCP snooping for the untrusted wireless network ID.
Note
If you enter the ip dhcp snooping packets command, do not enter the mobility trust command.
Note
You must enable DHCP snooping globally before enabling DHCP snooping on the tunnel interface by entering the ip dhcp snooping command.
Note
See the "Configuring the DHCP Snooping Database" section for information on the DHCP snooping database for untrusted networks.
Step 12
Router(config-if)# exit
Exits configuration mode.
This example shows how to configure wireless mGRE tunnels:
Router(config)# ip dhcp snooping
Router(config)# interface tunnel 0Router(config-if)# ip address 10.1.1.2 255.255.255.0Router(config-if)# ip mtu 1024Router(config-if)# tunnel source loopback 0Router(config-if)# tunnel mode gre multipointRouter(config-if)# mobility network-id 10Router(config-if)# ip dhcp snooping packetsRouter(config-if)# exitConfiguring VLANs on the Wireless LAN Services Module
When you configure VLANs on the Wireless LAN Services Module, configure one of the VLANs as an administrative VLAN. The system adds the default route through the gateway of the administrative VLAN.
Note
The wireless LAN software supports only one admin VLAN. Configuring the admin VLAN is required for using the wireless domain services.
Note
VLAN IDs must be the same for the switch and the module. Refer to the "Configuring VLANs" chapter in the Catalyst 6500 Series Switch Cisco IOS Software Configuration Guide for details.
To configure VLANs on the Wireless LAN Services Module, perform this task:
Command PurposeStep 1
wlan(config)# wlan vlan vlan_IDConfigures the wireless LAN VLANs and enters VLAN mode.
Note
If this is the admin VLAN, enter the same vlan_ID that you entered for the switch. (See the "Configuring VLANs on the Switch" section.)
Step 2
wlan(config-vlan)# ipaddr ip_addr netmaskConfigures an IP address for the wireless LAN VLAN.
Note
Configure the IP address in the same subnet as the VLAN IP address.
Step 3
wlan(config-vlan)# gateway gateway_addrConfigures the gateway IP address.
Note
If this is the admin VLAN, enter the same IP address for the gateway as you entered for the switch. (See the "Configuring Layer 3 Interfaces" section.)
Step 4
wlan(config-vlan)# standby [group-number] ip [ip-address](Optional) Configures the Hot Standby Router Protocol (HSRP).
Step 5
wlan(config-vlan)# route ip_addr netmask gateway ip_addr(Optional) Configures a static route for servers that are one or more Layer 3 hops away from the Wireless LAN Services Module.
Step 6
wlan(config-vlan)# admin(Optional) Configures the VLAN as the administrative VLAN1 .
1 The administrative VLAN is for management traffic. Specify only one VLAN as the administrative VLAN.
This example shows how to configure the VLAN and specify the IP address, the subnet mask, and the global gateway, and it also specifies the VLAN as the administrative VLAN:
wlan(config)# wlan vlan 100 adminwlan(config-vlan)# ipaddr 10.10.1.20 255.255.255.0wlan(config-vlan)# gateway 10.10.1.10wlan(config-vlan)# adminwlan(config-vlan)# endwlan#Configuring Telnet Remote Access
To configure the Wireless LAN Services Module for Telnet remote access, perform this task:
This example shows how to configure the Wireless LAN Services Module for remote access:
wlan(config)# aaa authentication login default linewlan(config)# enable password ciscowlan(config)# line vty 0 4wlan(config-line)# login authentication defaultwlan(config-line)# password ciscowlan(config-line)# exitwlan(config)#Configuring Wireless Domain Services
To configure the Wireless LAN Services Module as the WDS device, perform this task:
This example shows how to configure the Wireless LAN Services Module as the WDS device:
wlan# configure terminalEnter configuration commands, one per line. End with CNTL/Z.wlan(config)# aaa new-modelwlan(config)# aaa authentication login leap-devices group radiuswlan(config)# aaa authentication login default enablewlan(config)# radius-server host 10.91.104.76 auth-port 1645 acct-port 1646wlan(config)# radius-server key ciscowlan(config)# endConfiguring Local Authentication
To configure the WLSM as a local authenticator, refer to Chapter 8, "Configuring an Access Point as a Local Authenticator," in the Cisco IOS Software Configuration Guide for Cisco Aironet Access Points at this URL:
Configuring the Access Points
To configure the access points to use the WDS, refer to Chapter 11, "Configuring WDS, Fast Secure Roaming, and Radio Management," in the Cisco IOS Software Configuration Guide for Cisco Aironet Access Points at this URL:
Displaying Layer 3 Mobility and Wireless Network Information
To display Layer 3 mobility and wireless network information, perform these tasks from the supervisor engine:
This example shows the output of the various show mobility commands issued from a Supervisor 720:
Sup720...#show mobility apCodes: * - dynamic network ID, otherwise - static network IDAP IP Address AP Mac Address Wireless Network-ID--------------- -------------- -------------------10.10.0.36 0013.5f0c.41c510.10.0.64 000b.5f19.665f 100 101 102 10310.10.0.65 0005.9a39.b03a10.10.0.67 000b.fcfb.7ca6 *102Sup720...#show mobility ap 10.10.0.67 detailIP Address : 10.10.0.67MAC Address : 000b.fcfb.7ca6Participating Wireless Tunnels:102, Dynamic (Dyanmic MN = 1)Registered Mobile Nodes on AP :MN Mac Address MN IP Address AP IP Address Wireless Network-ID Flags-------------- ------------- ------------- ------------------- -----0007.0eb9.3d78 172.16.3.26 10.10.0.67 102 D FFlags: D=Dynamic network ID, F=Fresh, G=Grace PeriodSup720...#show mobility mnMN Mac Address MN IP Address AP IP Address Wireless Network-ID Flags-------------- ------------- ------------- ------------------- -----0007.0eb9.3d78 172.16.3.26 10.10.0.67 102 D FFlags: D=Dynamic network ID, F=Fresh, G=Grace PeriodSup720...#show mobility mn ip 172.16.3.26MN Mac Address MN IP Address AP IP Address Wireless Network-ID Flags-------------- ------------- ------------- ------------------- -----0007.0eb9.3d78 172.16.3.26 10.10.0.67 102 D FFlags: D=Dynamic network ID, F=Fresh, G=Grace PeriodSup720...#show mobility network 102Wireless Network ID : 102Wireless Tunnel Source IP Address : 10.80.0.3Wireless Network Attributes : Trusted, Broadcast Enabled, Multicast EnabdWireless Network State : UpRegistered Access Point on Wireless Network 102:Codes: * - dynamic network ID, otherwise - static network IDAP IP Address AP Mac Address Wireless Network-ID--------------- -------------- -------------------10.10.0.64 000b.5f19.665f 100 101 102 10310.10.0.67 000b.fcfb.7ca6 *102Registered Mobile Nodes on Wireless Network 102:MN Mac Address MN IP Address AP IP Address Wireless Network-ID Flags-------------- ------------- ------------- ------------------- -----0007.0eb9.3d78 172.16.3.26 10.10.0.67 102 D FFlags: D=Dynamic network ID, F=Fresh, G=Grace PeriodSup720...#show mobility statusPrimary WLAN Module is located in Slot: 1 (HSRP State: Not Applicable)LCP Communication status : upNo Secondary WLAN Module in the systemWLSM recovery period remaining: 0 secondsMAC address used for Proxy ARP: 0005.5f54.5800Number of Wireless Tunnels : 4Number of Access Points : 4Number of Mobile Nodes : 1Wireless Tunnel Bindings:Tunnel Src IP Address Wireless Network-ID Flags--------------- --------------- ------------------- -------Tunnel100 10.80.0.1 100 TB MTunnel101 10.80.0.2 101 TB MTunnel102 10.80.0.3 102 TB MTunnel103 10.80.0.4 103 MFlags: T=Trusted, B=IP Broadcast enabled, M=IP Multicast enabledA=TCP Adjust-mss enabled, D=Discover passive MN's IP addressTo display Layer 3 mobility and wireless network information, perform these tasks from the Wireless LAN Services Module:
This example shows the output of the various show wlccp wds commands issued from the WLSM:
WLSM>show wlccp wds aggregator apRM Aggregator APs Status [Maximum APs Supported 1024]:NUM IPADDR REQ ACK RPT AGG-RPT1 10.10.0.52 54 54 2965 8992 10.10.0.65 318 318 70750 145733 10.10.0.54 2413 2235 86445 336654 10.10.0.64 522 472 14823 71065 10.10.0.51 37 37 10477 18746 10.10.0.55 1594 1594 386476 70712Total APs: 6WLSM>show wlccp wds aggregator statisticsRM Aggregator Statistics:Maximum Size of the Requests Received: 1124Requests Received Count: 3332Request Acknowledgment Sent Count: 3332Route Response Sent Count: 4717Route Response Partially Sent Count: 7Request Sent to APs Count: 4938Request to AP Send Failure Count: 0Request to AP Send Failure due to Unregistered APs Count: 21Request Acks Received Count: 4710RM Reports Received Count: 571948Aggregate RM Reports Sent Count: 128832General Event Reports Received Count: 0Oversize AP-RM Reports Drop Count: 0Oversize WLSE-RM Reports Drop Count: 0Invalid WLCCP Message Received Count: 0Decode Errors Count: 0Encode Errors Count: 0Malloc Errors Count: 0RM Library Statistics:Protocol Errors: 0MIC Errors: 0Packet Allocation Errors: 0Memory Allocation Errors: 0Data Enqueue Errors: 0Zero Length Packet Errors: 0Most Recent Error:WLSM>show wlccp wds apHOSTNAME MAC-ADDR IP-ADDR STATEAP1200_25 000b.5f19.665f 10.10.0.64 REGISTEREDSeagle_ap1 000b.fcfb.7ca6 10.10.0.67 REGISTEREDCisco_AP 0013.5f0c.41c5 10.10.0.36 REGISTEREDWLSM>show wlccp wds mnMAC-ADDR IP-ADDR Cur-AP STATE0007.0eb9.3d78 172.16.3.26 000b.fcfb.7ca6 REGISTEREDWLSM>show wlccp wds mobility network-id 102Mobile Nodes in Wireless Network 102MAC Address IP Address Current AP IP Old AP IP State============== =============== =============== =============== ========0007.0eb9.3d78 172.16.3.26 10.10.0.67 10.10.0.67 REGISTEREDWLSM>show wlccp wds statisticsWDS Statistics for last 6w6d:Current AP count: 4Current MN count: 1AAA Auth Attempt count: 90342AAA Auth Success count: 650AAA Auth Failure count: 80486MAC Spoofing Block count: 0Roaming without AAA Auth count: 0Roaming with full AAA Auth count:36Fast Secured Roaming count: 0MSC Failure count: 0KSC Failure count: 0MIC Failure count: 0RN Mismatch count: 0WLSM>show wlccp wds statistics roamingMN Roamings five seconds avg: 5; one minute avg: 3; five minutes avg: 3Start time: 07:44:18.199 UTC Tue Apr 19 2005WNID Total NO Auth AAA Auth Fast Secured 5Sec 1Min 5MinAll 1200 400 500 300 10 6 3WLSM# show wlccp wds statistics roaming detailMN Roamings five seconds avg: 5; one minute avg: 3; five minutes avg: 3Start time: 07:44:18.199 UTC Tue Apr 19 2005WNID Total Roams NO Auth AAA Auth Fast Secured 5Sec RPS 1Min RPS 5Min RPS1 300 100 100 100 15 10 52 400 200 100 100 20 3 23 500 100 300 100 5 7 4All 1200 400 500 300 10 6 3WLSM>show wlan admin-infoWLAN administration VLAN: 100WLAN administration IP address: 10.100.0.2WLAN administration gateway: 10.100.0.1WLSM>show wlan status fduFDU cpu is alive!FDU cpu utilization:% process util : 0 % interrupt util : 0proc cycles : 0x50A9C824D int cycles : 0x69A38D20Ftotal cycles: 0x8DC6B0A35DB68% process util (5 sec) : 0 % interrupt util (5 sec) : 0% process util (1 min) : 0 % interrupt util (1 min): 0% process util (5 min) : 0 % interrupt util (5 min) : 0WLSM>show wlan versionCisco IOS Software, SVCWLAN Software (SVCWLAN-K9W7Y9-M), Version 2.1.1]Copyright (c) 1986-2005 by Cisco Systems, Inc.Compiled Wed 16-Nov-05 10:05 by wnbubldROM: System Bootstrap, Version 12.2(11)YS1 RELEASE SOFTWAREREQ_TME_WLSM uptime is 6 weeks, 6 days, 2 hours, 43 minutesSystem returned to ROM by power-onSystem restarted at 14:46:50 UTC Thu Nov 24 2005System image file is "tftp://255.255.255.255/unknown"AP Version 2.1(1)wlan# show wlan vlanVLAN index 200 (admin VLAN)IP addr 200.1.1.2 NetMask 255.255.255.0 Gateway 200.1.1.1Configuring the DHCP Snooping Database
Wireless clients, or mobile nodes, assigned to an untrusted wireless network must be configured to use DHCP to obtain IP addresses from a DHCP server. The switch should have DHCP snooping enabled on the tunnel corresponding to the wireless network. Because the DHCP snooping database is not synchronized between the active and standby Supervisor 720, Cisco recommends that you store the DHCP snooping database on an external server. Storing the database on an external server allows the standby Supervisor to retrieve the accumulated states if a switchover occurs.
To configure DHCP snooping database options, perform these tasks:
Command PurposeRouter(config)# ip dhcp snooping database {url}Specifies the URL that stores the DHCP snooping database entries; url takes the following forms:
•
tftp://host/filename
•
ftp://user:password@host/filename
•
rcp://user@host/filename
•
bootflash:/filename1
Router(config)# ip dhcp snooping database write-delay secondsSpecifies (in seconds) the duration for which the database transfer should be delayed after the database changes. The default is 300 seconds. The range is from 15 to 86400 seconds.
1 Due to issues with storing the DHCP snooping database on the bootflash device, as documented in caveat CSCee23185, and the limited storage capacity on the bootflash device, we recommend that you store the database on an external server. When a file is stored in a remote location that is accessible through FTP, TFTP, or RCP, a redundant supervisor engine configured with RPR or SSO takes over the database when a switchover occurs.
This example shows how to specify the database URL using TFTP:
Router(config)# ip dhcp snooping database tftp://90.90.90.90/snooping-rp2This example shows how to specify the amount of time before writing DHCP snooping entries:
Router(config)# ip dhcp snooping database write-delay 15
Note
When you configure RPR and RPR+ redundancy, you must store the DHCP snooping database to an external server. Otherwise, mobile nodes in an untrusted network will lose connectivity after the supervisor engine switchover.
When you configure SSO redundancy, tunnel endpoints for mobile nodes are always synchronized to the standby supervisor engine. As a result, mobile nodes do not lose connectivity after a supervisor engine switchover, even if DHCP snooping database entries are not stored externally. However, after the switchover, the DHCP snooping database is emptied. Therefore, it is always advisable to have the DHCP snooping database to be stored externally for all modes of redundancy so that it will be retrieved automatically by the new active supervisor engine.
Configuring Graceful Tunnel Resiliency
To configure graceful tunnel resiliency, you need to configure the wireless LAN recovery time on the Supervisor 720. This parameter is set to 0 by default. Setting the recovery time to a value establishes the period of time that the Supervisor 720 maintains data communications with authenticated mobile nodes. If a WLSM failure occurs, the graceful recovery begins and the recovery timer starts.
When the WLSM comes back online, it reauthenticates the mobile nodes at a specific rate determined by the wlccp wds recovery rate value, which is the number of mobile nodes the WLSM reauthenticates per second. The default value is 40 authentications per second.
No configuration is required on the access points.
To enable and set the wireless LAN recovery time on the Supervisor 720, begin from the Privileged EXEC mode and perform this task:
To verify or change the WLSM recovery rate setting, open the WLSM console, begin from Privileged EXEC mode, and perform this task:
Use the show mobility mn command to check the output on the Supervisor 720 during a recovery period, as shown in the following example:
Router# show mobility mnMN Mac Address MN IP Address AP IP Address Wireless Network-ID Flags-------------- ------------- ------------- ------------------- -----0007.0eb9.3d78 172.16.3.26 10.10.0.67 102 GFlags: D=Dynamic network ID, F=Fresh, G=Grace PeriodYou can check the status of a mobile node using the show dot11 associations command on the access point. This mobile node would be shown in a rediscover state, as shown in the following example:
ap# show dot11 associations802.11 Client Stations on Dot11Radio0:SSID: [test]MAC Address IP Address Device Name Parent State0007.0eb9.3d78 10.10.0.67 350-client testap1 self RediscoverConfiguring Two WLSMs on One Chassis
To configure two WLSMs on the same chassis, use the standby ip command to activate HSRP on each WDS. Beginning in the Privileged EXEC mode, perform this task:
WLSM Graceful Tunnel Resiliency Performance Limitations
Performance is limited during the graceful recovery process. During the period that the WLSM is down, you can expect the following limitations:
•
No new authentications are allowed.
•
If a client attempts to roam, it is deauthenticated.
•
When the WLSM is back up, fast roaming (CCKM) is not available and client roaming requires a full reauthentication until the WLSM mobile node session context is refreshed.
Previous versions of wireless LAN software supported only one WLSM per chassis. Release 2.1.1 supports two WLSMs per chassis, and combined with graceful tunnel resiliency, provides a near intra-chassis WLSM switchover. In a two-WLSM per chassis configuration, only one WLSM can be active; the other is designated the standby WLSM. If the active WLSM fails, the standby WLSM takes over. Because the switchover takes place almost instantaneously, you should experience no traffic loss.
Configuration Examples
Figure 3 shows the configuration for Supervisor 720 and two WLSMs in a single chassis. The Supervisor 720 configuration is a selected portion from a complete configuration; however the WLSM configuration is complete.
Figure 3 Two WLSMs in a Single Chassis
Supervisor 720 configuration
upgrade fpd auto version 12.2 service timestamps debug datetime msec show-timezone service timestamps log datetime msec show-timezone service password-encryption service internal service counters max age 10 ! hostname interswitch-rp1 ! boot system flash disk0: enable password 7 1042081B ! no aaa new-model clock timezone PST -8 wlan module 3 allowed-vlan 100 wlan module 9 allowed-vlan 100 wlan recovery time 300 ip subnet-zero ! ! ! ip dhcp snooping database tftp://90.90.90.91/snooping-rp1.txt ip dhcp snooping database write-delay 15 ip dhcp snooping database timeout 10 ip dhcp snooping ipv6 mfib hardware-switching replication-mode ingress vtp domain cathay vtp mode transparent mls ip multicast flow-stat-timer 9 no mls flow ip no mls flow ipv6 no mls acl tcam share-global mls cef error action freeze ! !! redundancy mode sso main-cpu auto-sync running-config auto-sync standard spanning-tree mode pvst ! power redundancy-mode combined error-detection packet-buffer action none diagnostic cns publish cisco.cns.device.diag_results diagnostic cns subscribe cisco.cns.device.diag_commands port-channel per-module load-balance ! ! interface Loopback62 ip address 62.0.0.1 255.255.255.255 ! interface Loopback63 ip address 63.0.0.1 255.255.255.255 ! interface Tunnel251 ip address 113.0.0.1 255.0.0.0 ip helper-address 83.0.0.100 no ip redirects ip directed-broadcast tunnel source Loopback63 tunnel mode gre multipoint mobility network-id 251 mobility trust mobility multicast ! interface Tunnel300 ip address 115.0.0.1 255.0.0.0 ip helper-address 83.0.0.100 no ip redirects ip directed-broadcast ip dhcp snooping packets tunnel source Loopback62 tunnel mode gre multipoint mobility network-id 300 mobility multicastinterface Vlan100 ip address 100.0.0.100 255.0.0.0WLSM 1 configuration
! version 12.3 no service pad service timestamps debug datetime msec service timestamps log datetime msec no service password-encryption ! hostname wlsm1-mod-3 ! boot-start-marker boot-end-marker ! logging buffered 8000000 debugging enable password lab ! username cisco password 0 cisco spd headroom 512 aaa new-model ! ! aaa authentication login CONSOLE none aaa authentication login SHAREDAAA group radius none aaa authentication login locally local aaa session-id common ip subnet-zero ! ! ip tftp source-interface Ethernet0/0.100 ! wlan vlan 100 ipaddr 100.0.0.201 255.0.0.0 gateway 100.0.0.100 admin standby 1 ip 100.0.0.25 ! ! ! ! no crypto isakmp enable ! buffers huge size 46080 ! ! interface Ethernet0/0 mac-address 000d.29f0.c2f9 no ip address no cdp enable hold-queue 2048 in ! interface Ethernet0/0.100 encapsulation dot1Q 100 ip address 100.0.0.201 255.0.0.0 no cdp enable standby 1 ip 100.0.0.25 ! ip classless ip route 0.0.0.0 0.0.0.0 100.0.0.100 ip http server no ip http secure-server ! ! snmp-server view iso iso included snmp-server view isoview iso included snmp-server community public view iso RW snmp-server enable traps tty no cdp run radius-server host 20.1.0.1 auth-port 1645 acct-port 1646 key cisco123 ! control-plane ! ! wlccp authentication-server infrastructure SHAREDAAA wlccp authentication-server client any SHAREDAAA wlccp wds interface Ethernet0/0.100 ! line con 0 exec-timeout 0 0 transport preferred all transport output all stopbits 1 line 1 3 no exec transport preferred all transport input all transport output none flowcontrol software line vty 0 4 login authentication locally transport preferred all transport input all transport output allWLSM 2 configuration
! version 12.3 no service pad service timestamps debug datetime msec service timestamps log datetime msec no service password-encryption ! hostname wlsm2-mod-4 ! boot-start-marker boot-end-marker ! logging buffered 8000000 debugging enable password lab ! username cisco password 0 cisco spd headroom 512 aaa new-model ! ! aaa authentication login CONSOLE none aaa authentication login SHAREDAAA group radius none aaa authentication login locally local aaa session-id common ip subnet-zero ! ! ip tftp source-interface Ethernet0/0.100 ! wlan vlan 100 ipaddr 100.0.0.202 255.0.0.0 gateway 100.0.0.100 admin standby 1 ip 100.0.0.25 ! ! ! ! no crypto isakmp enable ! buffers huge size 46080 ! ! interface Ethernet0/0 mac-address 000d.29f0.d4fa no ip address no cdp enable hold-queue 2048 in ! interface Ethernet0/0.100 encapsulation dot1Q 100 ip address 100.0.0.202 255.0.0.0 no cdp enable standby 1 ip 100.0.0.25 ! ip classless ip route 0.0.0.0 0.0.0.0 100.0.0.100 ip http server no ip http secure-server ! ! snmp-server view iso iso included snmp-server view isoview iso included snmp-server community public view iso RW snmp-server enable traps tty no cdp run radius-server host 20.1.0.1 auth-port 1645 acct-port 1646 key cisco123 ! control-plane ! ! wlccp authentication-server infrastructure SHAREDAAA wlccp authentication-server client any SHAREDAAA wlccp wds interface Ethernet0/0.100 ! line con 0 exec-timeout 0 0 transport preferred all transport output all stopbits 1 line 1 3 no exec transport preferred all transport input all transport output none flowcontrol software line vty 0 4 login authentication locally transport preferred all transport input all transport output allFigure 4 shows an interswitch redundancy configuration. The two switches are connected in a back-to-back configuration using f1/38 on Switch 1 and f2/38 on Switch 2. The access points communicate with the Wireless LAN Services Module through IP address 100.0.0.25, which is the HSRP IP address configured on both Wireless LAN Services Modules.
Figure 4 Sample Interswitch HSRP Topology (One WLSM per Switch)
Switch 1 Configuration
This example shows the configuration of the Wireless LAN Services Module configured with HSRP:
wlan vlan 100ipaddr 100.0.0.200 255.0.0.0gateway 100.0.0.100adminstandby 1 ip 100.0.0.25!This example shows the configuration of the tunnel interface on the Supervisor Engine 720:
interface Tunnel252ip address 113.0.0.1 255.0.0.0ip helper-address 90.90.90.90no ip redirectsip dhcp snooping packetstunnel source Loopback62tunnel mode gre multipointmobility network-id 252endThis example shows the configuration of the loopback interface. The loopback interface is configured as the source IP address for the tunnel between the Supervisor Engine 720 and the access point:
interface Loopback62ip address 62.0.0.1 255.255.255.255endThis example shows the configuration of VLAN 100. The IP address assigned to VLAN 100 is used as the default gateway on the Wireless LAN Services Module. The Wireless LAN Services Module sends packets destined for the ACS server to the default gateway IP address:
interface Vlan100ip address 100.0.0.100 255.0.0.0endThis example shows the configuration of the interface between the Supervisor Engine 720 in Switch 1 and the Supervisor Engine 720 in Switch 2. This interface can be a trunk or access port. This port carries the VLAN that is used for HSRP. In this example, the two Wireless LAN Services Module use VLAN 100 and HSRP IP address 100.0.0.25.
interface FastEthernet1/38no ip addressswitchportswitchport trunk encapsulation dot1qswitchport trunk allowed vlan 1,6,100switchport mode trunkendSwitch 2 Configuration
This example shows the configuration of the Wireless LAN Services Module configured with HSRP:
wlan vlan 100ipaddr 100.0.0.250 255.0.0.0gateway 100.0.0.150adminstandby 1 ip 100.0.0.25This example shows the configuration of the tunnel interface on the Supervisor Engine 720:
interface Tunnel252ip address 113.0.0.2 255.0.0.0ip helper-address 90.90.90.90no ip redirectsip dhcp snooping packetstunnel source Loopback62tunnel mode gre multipointmobility network-id 252mobility trustendThis example shows the configuration of the loopback interface. The loopback interface is configured as the source IP address for the tunnel between the Supervisor Engine 720 and the access point:
interface Loopback62ip address 62.0.0.2 255.255.255.255endThis example shows the configuration of VLAN 100. The IP address assigned to VLAN 100 is used as the default gateway on the Wireless LAN Services Module. The Wireless LAN Services Module sends packets destined for the ACS server to the default gateway IP address:
interface Vlan100ip address 100.0.0.150 255.0.0.0endThis example shows the configuration of the interface between the Supervisor Engine 720 in Switch 2 and the Supervisor Engine 720 in Switch 1. This interface can be a trunk or access port. This port carries the VLAN that is used for HSRP. In this example, the two Wireless LAN Services Module use VLAN 100 and HSRP IP address 100.0.0.25.
interface FastEthernet2/38no ip addressswitchportswitchport trunk encapsulation dot1qswitchport trunk allowed vlan 1,6,100switchport mode trunkendUse the show wlccp wds mobility command to verify HSRP status:
WLSM> show wlccp wds mobilityLCP link status: upHSRP state: ActiveTotal # of registered AP: 3Total # of registered MN: 2Tunnel Bindings:Network ID Tunnel IP MTU EPOC ID FLAGS========== =============== ========= ========= =======100 10.80.0.1 1476 0 TB M101 10.80.0.2 1476 0 TB M102 10.80.0.3 1476 0 TB M103 10.80.0.4 1476 0 MFlags:T=Trusted, B=IP Broadcast enabled, S=TCP MSS Adjust,M=IP Multicast enabled, I=MN IP Discovery, N=NonexistentUse the show mobility status command to check the redundancy status of each WLSM on the Supervisor 720:
Sup720...#show mobility statusPrimary WLAN Module is located in Slot: 1 (HSRP State: Active)LCP Communication status : upSecondary WLAN Module is located in Slot: 2(HSRP State: Standby)LCP Communication status : upWLSM recovery period remaining: 0 secondsMAC address used for Proxy ARP: 0005.5f54.5800Number of Wireless Tunnels : 4Number of Access Points : 3Number of Mobile Nodes : 1Wireless Tunnel Bindings:Tunnel Src IP Address Wireless Network-ID Flags--------------- --------------- ------------------- -------Tunnel100 10.80.0.1 100 TB MTunnel101 10.80.0.2 101 TB MTunnel102 10.80.0.3 102 TB MTunnel103 10.80.0.4 103 MFlags: T=Trusted, B=IP Broadcast enabled, M=IP Multicast enabledA=TCP Adjust-mss enabled, D=Discover passive MN's IP addressUse the show redundancy states command to check the redundancy status on the Supervisor 720:
Sup720...#show redundancy statesmy state = 13 -ACTIVEpeer state = 8 -STANDBY HOTMode = DuplexUnit = PrimaryUnit ID = 6Redundancy Mode (Operational) = ssoRedundancy Mode (Configured) = ssoRedundancy State = ssoSplit Mode = DisabledManual Swact = EnabledCommunications = Upclient count = 60client_notification_TMR = 30000 millisecondskeep_alive TMR = 9000 millisecondskeep_alive count = 0keep_alive threshold = 18RF debug mask = 0x0
Note
Additional information about supervisor engine redundancy is covered in the "Configuring
Supervisor Engine Redundancy" chapter in the Catalyst 6500 Series Cisco IOS Software Configuration Guide, 12.2 SX.
HSRP Configuration Guidelines for Interswitch Topology
The above HSRP examples observe these guidelines:
•
NAT tables are not synchronized between the switches; therefore, NAT tables are lost after an interswitch failover.
•
In this example, an external DHCP server is mandatory so that the mobile nodes receive the same IP address after an interswitch failover.
•
Configure the DHCP server so that it sends both tunnel IP addresses as the default gateways. Although you can specify either of the IP addresses as the default gateway, it is beneficial to the mobile client to see both gateways when they display their IP configuration.
•
The Wireless LAN Services Module communicates with the ACS server, the DHCP server, and the Wireless LAN Solution Engine by using the VLAN IP address of the wireless LAN and not the HSRP IP address. Since Router 1 might have equal-cost routes to the VLAN IP subnet of the wireless LAN (100.0.0.0/8), you should configure static routes on Router 1 to reach the VLAN IP addresses of the wireless LAN. For example, Router 1 should point to Switch 1 to reach the Wireless LAN Services Module wireless LAN VLAN IP address in Switch 1, and Router 1 should also
point to Switch 2 to reach the Wireless LAN Services Module wireless LAN VLAN IP address in Switch 2.
Note
If you do not configure the static routes, Router 1 can still use dynamic routing to send packets to the active Wireless LAN Services Module. However, Router1 sees equal-cost routes for the Wireless LAN Services Module VLAN subnet and uses both switches to send packets to the active Wireless LAN Services Module. As a result, some packets travel an extra hop through the switch with the standby Wireless LAN Services Module. Also, if one of the switches crashes, Router 1 will not know about it immediately, and there is a chance that some packets may be lost during this period.
•
The loopback62 interface on both switches is configured with a host route IP address. This IP address is used as the destination IP address for the GRE packets for mobile nodes in tunnel 252. As a result, Router 2 should know the host-specific routes to reach these IP addresses. If OSPF is used, then there will not be any issues because OSPF by default advertises loopback addresses as host routes, and Router 2 can send the tunnel packets to the correct switch.
For example, if Switch 1 has the active Wireless LAN Services Module, then the access point sends packets to 62.0.0.1, and if Switch 2 has the active Wireless LAN Services Module, then the access point sends packets to 62.0.0.2. Router 2 should know that to reach 62.0.0.1, it need to send packets to Switch 1, and to reach Switch 2, it should send packets to 62.0.0.2.
Another option is to configure the IP address for the loopback62 interface for each switch in a different subnet, so that Router 2 sees the different subnets from only one switch.
•
When using route processor redundancy (RPR) or stateful switchover (SSO), the standby ip configuration in the examples is adequate; there is no need to configure other HSRP options.
•
When using route processor redundancy plus (RPR+), you should change the default HSRP timer configuration to avoid unnecessary transitions between the Wireless LAN Services Modules after an RPR+ switchover.
For example, Wireless LAN Services Module 2 (with IP address 100.0.0.250) is the active module and Wireless LAN Services Module 1 (with IP address 100.0.0.200) is the standby module. The HSRP timers are set to the default (hello timer of 3 seconds and holdtime timer of 10 seconds). If an RPR+ switchover occurs on Switch 2, Wireless LAN Services Module 1 becomes active. However, from the Wireless LAN Services Module 2 point of view, it is still active and keeps sending HSRP hellos, but the hellos will not reach Wireless LAN Services Module 1. Once the system is stabilized after the RPR+ switchover, Wireless LAN Services Module 2 starts seeing the hellos from Wireless LAN Services Module 1. Because Wireless LAN Services Module 2 is already in active state and its IP address is higher than that of Wireless LAN Services Module 1, Wireless LAN Services Module 2 sends a coup message to Wireless LAN Services Module 1, which returns to standby state.
To avoid this unnecessary transition of states, enter the standby group_number timers hellotime holdtime command under wireless LAN VLAN configuration on both the Wireless LAN Services Modules to increase the HSRP timers. (For example, set the hello timer to 60 seconds, and set the holdtime timer to 180 seconds.)
Recovering a Lost Password
Note
You can download the password recovery script from the Cisco.com software center.
Note
You must have access to the supervisor engine to perform the WLSM password recovery procedures. To recover the enable password on the supervisor engine, refer to the software configuration guide for your software platform.
Note
To run the password recovery script, the WLSM must be in the application partition (AP).
To recover a lost password on the WLSM, perform this task:
This example shows how to recover a lost password on the WLSM that is installed in slot 5:
Router> enablePassword:Router# copy tftp: pclc#5-fs:Address or name of remote host []? 10.1.1.100Source filename []? image/c6svc-wlan-k9w7.passwd.recovery.1.1.1.binDestination filename [image/c6svc-wlan-k9w7.passwd.recovery.1.1.1.bin]?Accessing tftp://10.1.1.100/image/c6svc-wlan-k9w7.passwd.recovery.1.1.1.bin...Loading image/c6svc-wlan-k9w7.passwd.recovery.1.1.1.bin from 10.1.1.100(via Vlan999):![OK - 435 bytes]435 bytes copied in 0.092 secs (4728 bytes/sec)22:49:10:%SVCLC-SP-5-STRRECVD:mod 5:<MP upgrade/Password Recovery started.>22:49:10:%SVCLC-SP-5-STRRECVD:mod 5:<Uncompress of the file succeeded. Continuing upgrade/recovery.>22:49:10:%SVCLC-SP-5-STRRECVD:mod 5:<This file appears to be a Password Recovery image. Continuing.>22:49:10:%SVCLC-SP-5-STRRECVD:mod 5:<Extraction of password recovery image succeeded.>22:49:10:%SVCLC-SP-5-STRRECVD:mod 5:<Continuing with password recovery.>22:49:10:%SVCLC-SP-5-STRRECVD:mod 5:<System in password recovery mode.>22:49:10:%SVCLC-SP-5-STRRECVD:mod 5:<Please recover configuration and reset board.>Router#From the Wireless LAN Services Module console port:
wlan> enablewlan# configure termialEnter configuration commands, one per line. End with CNTL/Z.wlan(config)# enable password ciscowlan(config)# line vty 0 4wlan(config-line)# login% Login disabled on line 4, until 'password' is set% Login disabled on line 5, until 'password' is set% Login disabled on line 6, until 'password' is set% Login disabled on line 7, until 'password' is set% Login disabled on line 8, until 'password' is setwlan(config-line)# password ciscowlan(config-line)# endwlan# copy system:running-config nvram:startup-configFrom the supervisor engine:
Router# hw-module module 5 reset cf:4Upgrading the Images
The compact Flash on the Wireless LAN Services Module has two bootable partitions: application partition (AP) and maintenance partition (MP). By default, the application partition boots every time. The application partition contains the binaries necessary to run the wireless LAN image. The maintenance partition is booted if you need to upgrade the application partition.
You can upgrade both the application software and the maintenance software. However, you are not required to upgrade both images at the same time. Refer to the release notes for the Wireless LAN Services Module for the latest application partition and maintenance partition software versions.
The entire application and maintenance partitions are stored on the FTP or TFTP server. The images are downloaded and extracted to the application partition or maintenance partition depending on which image is being upgraded.
To upgrade the application partition, change the boot sequence to boot the module from the maintenance partition. To upgrade the maintenance partition, change the boot sequence to boot the module from the application partition. Set the boot sequence for the module using the supervisor engine CLI commands. The maintenance partition downloads and installs the application image. The supervisor engine must be executing the run-time image to provide network access to the maintenance partition.
Before starting the upgrade process, you will need to download the application partition image or maintenance partition image to the TFTP server.
A TFTP or FTP server is required to copy the images. The TFTP server should be connected to the switch, and the port connecting to the TFTP server should be included in any VLAN on the switch.
These sections describe how to upgrade the images:
•
Upgrading the Application Software
•
Upgrading the Maintenance Software
Upgrading the Application Software
How you upgrade the application software depends on whether you are using Cisco IOS software or the Catalyst operating system software.
The following sections describe how to upgrade the application software from the CLI for each switch operating system:
•
Catalyst Operating System Software
Cisco IOS Software
Note
Do not reset the module until the image is upgraded. The total time to upgrade the image takes up to eight minutes.
To upgrade the application partition software, perform this task:
This example shows how to upgrade the application partition software:
Router# hw-module module 3 reset cf:1Device BOOT variable for reset = <cf:1>Warning: Device list is not verified.Proceed with reload of module? [confirm]y% reset issued for module 302:11:18: SP: The PC in slot 3 is shutting down. Please wait ...02:11:31: SP: PC shutdown completed for module 302:11:31: %C6KPWR-SP-4-DISABLED: power to module in slot 3 set off (Reset)02:14:21: SP: OS_BOOT_STATUS(3) MP OS Boot Status: finished booting02:14:28: %DIAG-SP-6-RUN_MINIMUM: Module 3: Running Minimum Online Diagnostics...02:14:34: %DIAG-SP-6-DIAG_OK: Module 3: Passed Online Diagnostics02:14:34: %OIR-SP-6-INSCARD: Card inserted in slot 3, interfaces are now onlineRouter# show module 3Mod Ports Card Type Model Serial No.--- ----- -------------------------------------- ------------------ -----------3 1 Wireless LAN Module (MP) WS-SVC-WLAN-1-K9 SAD0744000YMod MAC addresses Hw Fw Sw Status--- ---------------------------------- ------ ------------ ------------ -------3 0003.fead.14b4 to 0003.fead.14bb 2.0 7.2(1) 2.1(0.4)m OkMod Online Diag Status--- -------------------3 PassRouter# copy tftp: pclc#3-fs:Address or name of remote host []? 10.1.1.1Source filename []? c6svc-wlan-k9w7.2-x-y.binDestination filename [c6svc-wlan-k9w7.2-x-y.bin]?Accessing tftp://10.1.1.1/c6svc-wlan-k9w7.2-x-y.bin...Loading c6svc-wlan-k9w7.2-x-y.bin from 10.1.1.1 (via Vlan2):!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!<output truncated>!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!![OK - 14918353 bytes]14918353 bytes copied in 643.232 secs (23193 bytes/sec)Router#02:29:23: %SVCLC-SP-5-STRRECVD: mod 3: <Application upgrade has started>02:29:23: %SVCLC-SP-5-STRRECVD: mod 3: <Do not reset the module till upgrade completes!!>02:36:07: %SVCLC-SP-5-STRRECVD: mod 3: <Application upgrade has succeded>02:36:07: %SVCLC-SP-5-STRRECVD: mod 3: <You can now reset the module>>Router# hw-module module 3 resetDevice BOOT variable for reset = <empty>Warning:Device list is not verified.Proceed with reload of module? [confirm]y% reset issued for module 3Router#02:36:57:SP:The PC in slot 3 is shutting down. Please wait ...02:37:17:SP:PC shutdown completed for module 302:37:17:%C6KPWR-SP-4-DISABLED:power to module in slot 3 set off (Reset)02:38:39:SP:OS_BOOT_STATUS(3) AP OS Boot Status:finished booting02:39:27:%DIAG-SP-6-RUN_COMPLETE:Module 3:Running Complete Online Diagnostics...02:39:29:%DIAG-SP-6-DIAG_OK:Module 3:Passed Online Diagnostics02:39:29:%OIR-SP-6-INSCARD:Card inserted in slot 3, interfaces are now onlineRouter# show module 3Mod Ports Card Type Model Serial No.--- ----- -------------------------------------- ------------------ -----------3 1 Wireless LAN Module WS-SVC-WLAN-1-K9 SAD0744000YMod MAC addresses Hw Fw Sw Status--- ---------------------------------- ------ ------------ ------------ -------3 0003.fead.14b4 to 0003.fead.14bb 2.0 7.2(1) 2.x(y) OkMod Online Diag Status--- -------------------3 PassCatalyst Operating System Software
Note
Do not reset the module until the image is upgraded. The total time to upgrade the image takes up to eight minutes.
To upgrade the application partition software, perform this task:
Command PurposeStep 1
Console (enable) set boot device cf:1 modSets the module to boot the maintenance partition.
Step 2
Console (enable) reset modResets the module to the maintenance partition.
Note
The SUP_OSBOOTSTATUS system message shows that the maintenance partition (MP) has booted.
Step 3
Console (enable) show module [mod]Displays that the maintenance partition for the module has booted.
Step 4
Console (enable) session [mod]Access the MSFC from the switch CLI using a Telnet session1 .
Step 5
Router# copy tftp: pclc#mod-fs:Downloads the image.
Step 6
Router# exitExits the MSFC CLI and returns to the switch CLI.
Step 7
Console (enable) set boot device cf:4 modSets the module to boot the application partition.
Step 8
Console (enable) reset modResets the module to the application partition.
Note
The SUP_OSBOOTSTATUS system message shows that the application partition (AP) has booted.
Step 9
Console (enable) show module [mod]Displays that the application partition for the module has booted.
1 To access the MSFC from the switch CLI directly connected to the supervisor engine console port, enter the switch console mod command. To exit from the MSFC CLI and return to the switch CLI, press Ctrl-C three times at the Router> prompt.
This example shows how to upgrade the application partition software:
Console> (enable) set boot device cf:1 6Device BOOT variable = cf:1Memory-test set to PARTIALWarning:Device list is not verified but still set in the boot string.Console> (enable)Console> (enable) reset 6 cf:1This command will reset module 6.Unsaved configuration on module 6 will be lostDo you want to continue (y/n) [n]? yModule 6 shut down in progress, please don't remove module until shutdown completed.Console> (enable) Module 6 shutdown completed. Module resetting...2003 Jan 17 08:34:07 %SYS-3-SUP_OSBOOTSTATUS:MP OS Boot Status:finished booting2003 Jan 17 08:34:23 %SYS-5-MOD_OK:Module 6 is online2003 Jan 17 08:34:23 %DTP-5-TRUNKPORTON:Port 6/1 has become dot1q trunkConsole> (enable) show module 6Mod Slot Ports Module-Type Model Sub Status--- ---- ----- ------------------------- ------------------- --- --------6 6 1 Secure Socket Layer Module WS-SVC-SSL-1 no okMod Module-Name Serial-Num--- -------------------- -----------6 SAD063801FYMod MAC-Address(es) Hw Fw Sw--- -------------------------------------- ------ ---------- -----------------6 00-01-64-46-a1-d2 0.401 7.2(1) 1.2(0.15)mConsole> (enable) session 15Trying Router-15...Connected to Router-15.Type ^C^C^C to switch back...Router>Router# copy tftp: pclc#6-fs:copy tftp: pclc#6-fs:Address or name of remote host []? 10.1.1.1Source filename []? c6svc-ssl-k9y9.1-x-y.binDestination filename [c6svc-ssl-k9y9.1-x-y.bin]?Accessing tftp://10.1.1.1/c6svc-ssl-k9y9.1-x-y.bin...Loading c6svc-ssl-k9y9.1-x-y.bin from 10.1.1.1 (via Vlan2): !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!<output truncated>!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!![OK - 14918353 bytes]14918353 bytes copied in 643.232 secs (23193 bytes/sec)Router#02:29:23: %SVCLC-SP-5-STRRECVD: mod 6: <Application upgrade has started>02:29:23: %SVCLC-SP-5-STRRECVD: mod 6: <Do not reset the module till upgrade completes!!>02:36:07: %SVCLC-SP-5-STRRECVD: mod 6: <Application upgrade has succeded>02:36:07: %SVCLC-SP-5-STRRECVD: mod 6: <You can now reset the module>>Router# exitConsole> (enable) set boot device cf:4 6Device BOOT variable = cf:4Memory-test set to PARTIALWarning:Device list is not verified but still set in the boot string.Console> (enable) reset 6This command will reset module 6.Unsaved configuration on module 6 will be lostDo you want to continue (y/n) [n]? yModule 6 shut down in progress, please don't remove module until shutdown completed.Console> (enable) Module 6 shutdown completed. Module resetting...2003 Jan 17 08:36:58 %SYS-3-SUP_OSBOOTSTATUS:AP OS Boot Status:finished booting2003 Jan 17 08:37:51 %SYS-5-MOD_OK:Module 6 is online2003 Jan 17 08:37:51 %DTP-5-TRUNKPORTON:Port 6/1 has become dot1q trunkUpgrading the Maintenance Software
How you upgrade the maintenance software depends on whether you are using Cisco IOS software or the Catalyst operating system software.
The following sections describe how to upgrade the maintenance software from the CLI for each switch operating system:
•
Catalyst Operating System Software
Cisco IOS Software
Note
Do not reset the module until the image is upgraded. The total time required to upgrade the image may be as much as eight minutes.
To upgrade the maintenance partition software, perform this task:
This example shows how to upgrade the maintenance partition software:
Router# hw-module module 3 resetDevice BOOT variable for reset = <empty>Warning:Device list is not verified.Proceed with reload of module? [confirm]y% reset issued for module 3Router#02:36:57:SP:The PC in slot 3 is shutting down. Please wait ...02:37:17:SP:PC shutdown completed for module 302:37:17:%C6KPWR-SP-4-DISABLED:power to module in slot 3 set off (Reset)1w0d:SP:OS_BOOT_STATUS(3) AP OS Boot Status:finished booting1w0d:%OIR-SP-6-INSCARD:Card inserted in slot 3, interfaces are now onlineRouter# copy tftp:pclc#3-fs:Address or name of remote host []? 10.1.1.1Source filename []? mp.3-x-y.bin.gzDestination filename [mp.3-x-y.bin.gz]?Accessing tftp://10.1.1.1/mp.3-x-y.bin.gz...Loading mp.3-x-y.bin.gz from 10.1.1.1 (via Vlan2):!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!![OK - 10380103 bytes]10380103 bytes copied in 76.952 secs (134891 bytes/sec)Router#1w0d: %SVCLC-SP-5-STRRECVD: mod 3: <MP upgrade/Password Recovery started.>1w0d: %SVCLC-SP-5-STRRECVD: mod 3: <Uncompress of the file succeeded. Continuing upgrade/recovery.>1w0d: %SVCLC-SP-5-STRRECVD: mod 3: <This file appears to be a MP upgrade. Continuing upgrade.>1w0d: %SVCLC-SP-5-STRRECVD: mod 3: <Install of the MBR succeeded . Continuing upgrade.>1w0d: %SVCLC-SP-5-STRRECVD: mod 3: <Install of GRUB succeeded. Continuing upgrade.>1w0d: %SVCLC-SP-5-STRRECVD: mod 3: <Copying of MP succeeded. Continuing upgrade.>1w0d: %SVCLC-SP-5-STRRECVD: mod 3: <fsck of MP partition succeeded.>1w0d: %SVCLC-SP-5-STRRECVD: mod 3: <Upgrade of MP was successful. You can now boot MP.>Router# hw-module module 3 reset cf:1Device BOOT variable for reset = <cf:1>Warning: Device list is not verified.Proceed with reload of module? [confirm]y% reset issued for module 3Router#1w0d: SP: The PC in slot 3 is shutting down. Please wait ...1w0d: SP: PC shutdown completed for module 31w0d: %C6KPWR-SP-4-DISABLED: power to module in slot 3 set off (Reset)1w0d: SP: OS_BOOT_STATUS(3) MP OS Boot Status: finished booting1w0d: %DIAG-SP-6-RUN_MINIMUM: Module 3: Running Minimum Diagnostics...1w0d: %DIAG-SP-6-DIAG_OK: Module 3: Passed Online Diagnostics1w0d: %OIR-SP-6-INSCARD: Card inserted in slot 3, interfaces are now onlineRouter# show module 3Mod Ports Card Type Model Serial No.--- ----- -------------------------------------- ------------------ -----------3 1 Wireless LAN Module (MP) WS-SVC-WLAN-1-K9 SAD0744000YMod MAC addresses Hw Fw Sw Status--- ---------------------------------- ------ ------------ ------------ -------3 0003.fead.14b4 to 0003.fead.14bb 2.0 7.2(1) 3.x(y)mp OkMod Online Diag Status--- -------------------3 PassCatalyst Operating System Software
Do not reset the module until the image is upgraded. The total time to upgrade the image takes up to 8 minutes. To upgrade the maintenance partition software, perform this task:
Command PurposeStep 1
Console (enable) set boot device cf:4 modSets the module to boot the application partition.
Step 2
Console (enable) reset modResets the module to the application partition.
Note
The SUP_OSBOOTSTATUS system message shows that the application partition (AP) has booted.
Step 3
Console (enable) show module [mod]Displays that the maintenance partition for the module has booted.
Step 4
Console (enable) session [mod]Access the MSFC from the switch CLI using a Telnet session1 .
Step 5
Router# copy tftp: pclc#mod-fs:Downloads the image.
Step 6
Router# exitExits the MSFC CLI and returns to the switch CLI.
Step 7
Console (enable) set boot device cf:1 modSets the module to boot the maintenance partition.
Step 8
Console (enable) reset modResets the module to the maintenance partition.
Note
The SUP_OSBOOTSTATUS system message shows that the maintenance partition (MP) has booted.
Step 9
Console (enable) show module [mod]Displays that the application partition for the module has booted.
1 To access the MSFC from the switch CLI directly connected to the supervisor engine console port, enter the switch console mod command. To exit from the MSFC CLI and return to the switch CLI, press Ctrl-C three times at the Router> prompt.
This example shows how to upgrade the maintenance partition software:
Console> (enable) set boot device cf:4 6Device BOOT variable = cf:4Memory-test set to PARTIALWarning:Device list is not verified but still set in the boot string.Console> (enable) reset 6This command will reset module 6.Unsaved configuration on module 6 will be lostDo you want to continue (y/n) [n]? yModule 6 shut down in progress, please don't remove module until shutdown completed.Console> (enable) Module 6 shutdown completed. Module resetting...2003 Jan 17 08:36:58 %SYS-3-SUP_OSBOOTSTATUS:AP OS Boot Status:finished booting2003 Jan 17 08:37:51 %SYS-5-MOD_OK:Module 6 is online2003 Jan 17 08:37:51 %DTP-5-TRUNKPORTON:Port 6/1 has become dot1q trunkConsole> (enable) session 15Trying Router-15...Connected to Router-15.Type ^C^C^C to switch back...Router>Router# copy tftp:pclc#6-fs:Address or name of remote host []? 10.1.1.1Source filename []? mp.1-2-0-16.bin.gzDestination filename [mp.1-2-0-16.bin.gz]?Accessing tftp://10.1.1.1/mp.1-2-0-16.bin.gz...Loading mp.1-2-0-16.bin.gz from 10.1.1.1 (via Vlan2):!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!<output truncated>!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!![OK - 9818951 bytes]9818951 bytes copied in 164.388 secs (59730 bytes/sec)ssl-proxy>1w0d:%SVCLC-SP-6-STRRECVD:mod 6:<MP upgrade started. Do not reset the card.>1w0d:%SVCLC-SP-6-STRRECVD:mod 6:<Upgrade of MP was successful. You can now boot MP.>Router# exitConsole> (enable) set boot device cf:1 6Device BOOT variable = cf:1Memory-test set to PARTIALWarning:Device list is not verified but still set in the boot string.Console> (enable)Console> (enable) reset 6 cf:1This command will reset module 6.Unsaved configuration on module 6 will be lostDo you want to continue (y/n) [n]? yModule 6 shut down in progress, please don't remove module until shutdown completed.Console> (enable) Module 6 shutdown completed. Module resetting...2003 Jan 17 08:34:07 %SYS-3-SUP_OSBOOTSTATUS:MP OS Boot Status:finished booting2003 Jan 17 08:34:23 %SYS-5-MOD_OK:Module 6 is online2003 Jan 17 08:34:23 %DTP-5-TRUNKPORTON:Port 6/1 has become dot1q trunkRelated Documentation
For more detailed installation and configuration information, refer to the following publications:
•
Release Notes for Catalyst 6500 Series Wireless LAN Services Module
•
Catalyst 6500 Series Wireless LAN Services Module Installation and Verification Note
•
Catalyst 6500 Series Switch Installation Guide
•
Catalyst 6500 Series Switch Module Installation Guide
•
Catalyst 6500 Series Switch Software Configuration Guide
•
Catalyst 6500 Series Switch Command Reference
•
Catalyst 6500 Series Switch Cisco IOS Software Configuration Guide
•
Catalyst 6500 Series Switch Cisco IOS Command Reference
•
Cisco IOS Software Configuration Guide for Cisco Aironet Access Points
Obtaining Documentation
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Cisco.com
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Ordering Documentation
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Reporting Security Problems in Cisco Products
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Emergencies — security-alert@cisco.com
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•
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Tip
We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.
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Note
Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.
Submitting a Service Request
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Definitions of Service Request Severity
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Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:
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iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:
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