Cisco Unity

Table Of Contents

Release Notes for AV-Cisco TSP Release 1.0(0.32)

Contents

Removing Call Routing Rules That Were Changed or Added as a Workaround

Resolved Caveats

Qualified Product Combinations for the AV-Cisco TSP

Related Documentation

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Contacting TAC by Using the Cisco TAC Website

Contacting TAC by Telephone

Release Notes for AV-Cisco TSP Release 1.0(0.32)

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June 26, 2001

These release notes describe resolved caveats and procedures to undo a workaround for a previous version of AV-Cisco TAPI service provider (TSP) Release 1.0(0.32).

See the "Qualified Product Combinations for the AV-Cisco TSP" section for the only supported product combinations of Cisco Unity^™, the AV-Cisco TSP, and Cisco CallManager.

Access the latest software upgrades for the AV-Cisco TSP at
http://www.cisco.com/cgi-bin/tablebuild.pl/unity.

Contents

This document contains the following sections:

•Removing Call Routing Rules That Were Changed or Added as a Workaround

•Resolved Caveats

•Qualified Product Combinations for the AV-Cisco TSP

•Related Documentation

•Obtaining Technical Assistance

Removing Call Routing Rules That Were Changed or Added as a Workaround

Do the procedures in this section if you used one of the following workarounds for DDTS number CSCae08089 (subscribers hear the opening greeting instead of the logon conversation if the first voice messaging port is in use):

•Changed the default routing rules with AvRulerEditor.exe. This workaround was posted to Cisco Unity Online Support Forums, at http://avforums.isomedia.com/cgi-bin/wwwthreads.pl.

•Added one or more routing rules that applied to calls forwarded from voice messaging ports and that sent forwarded calls to the subscriber logon conversation.

The AV-Cisco TSP 1.0(0.32) release resolved CSCae08089. However, under some circumstances, the workarounds could cause problems with AV-Cisco TSP 1.0(0.32), so the routing rules must be reset to their default values (which deletes any non-default routing rules).

To note valid routing rules

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Step 1 In the Cisco Unity System Administrator, go to Call Management > Call Routing > Forwarded Calls.

Step 2 Make a note of the settings for each non-default routing rule. If a routing rule has the following values, it was added for the workaround and should not be recreated after you reset routing rules to their default values:

Forwarding Station	One or more of the ports assigned to Cisco Unity. This value may include the * wildcard character.
Send Call To	Attempt Sign-In.

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To reset routing rules to their default values and delete non-default routing rules

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Step 1 Run <drive>:\CommServer\ConfigMgr.exe.

Step 2 In the ConfigMgr dialog box, click Browse and select the file CommServer\Localize\Default Configuration\<language folder>\DefaultRules.dcs.

Step 3 Click Run Rules Configuration DCS Script.

Step 4 Click Run.

Step 5 When the message "Default rules configured successfully" appears, close the ConfigMgr dialog box. If any errors appeared while ConfigMgr.exe was running, call Cisco TAC.

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To recreate valid routing rules

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Step 1 In the Cisco Unity System Administrator, go to Call Management > Call Routing > Forwarded Calls.

Step 2 Recreate the routing rules by using the values that you noted in the first procedure. For more information, see the Cisco Unity Administrator Help.

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Resolved Caveats

Table 1 AV-Cisco TSP Release 1.0(0.32) Resolved Caveats

DDTS Number	Summary	Explanation
CSCae07656	The AV-Cisco TSP needs configurable logging.	The AV-Cisco TSP now does circular logging to files.
CSCae07923	Ring no answer may be reported as disconnect.	Cisco Unity 2.4(6.102) using AV-Cisco TSP 1.0(0.28) to connect to Cisco CallManager version 3.0(x) does not properly report RNA conditions.
CSCae07925	An outgoing call through the gateway is set to connected while the call is still alerting.	Message notification over an analog gateway to external phones, and supervised transfers in a dual phone system environment (including any call-hold or call-screening) display a connected state when no connection has been made.
CSCae07968	Pager notification fails to send all digits through an analog gateway.	If you use subscriber message notification settings specifying additional digits for notification over an analog gateway, the last digit of a string of more than eight numbers may not be received by the notification device (for example, a pager or cell phone).
CSCae08050	Supervised transfers fail.	When attempting a supervised transfer, Cisco Unity initiates the transfer, dials out to the extension, and after the specified wait-for rings, disconnects and goes idle, without connecting the calling party. The port remains locked until the calling party hangs up.
CSCae08086	The AV-Cisco TSP uses CalledParty instead of OriginalCalledParty.	When Cisco CallManager forwards a Cisco Unity subscriber call to the next available uOne port, Cisco Unity may return an opening greeting rather than the expected subscriber sign-in prompt.
CSCae08089	Subscribers hear the opening greeting if the first voice messaging port is in use.	When Cisco CallManager forwards a Cisco Unity subscriber call to the next available uOne port, Cisco Unity may return an opening greeting rather than the expected subscriber sign-in prompt.
CSCae08090	Subscriber message notification.	If you use subscriber message notification settings specifying repeat notification, the minutes set to wait between notification calls are disregarded.
CSCae08152	Supervised transfers to busy extensions fail.	When attempting a supervised transfer to a busy extension, Cisco Unity initiates the transfer, dials out to the extension, and after the specified wait-for rings, disconnects and goes idle, without connecting the calling party to the dialed party's voice mail. The port remains locked until the calling party hangs up.
CSCdu04699	Phone disconnection locks out Cisco Unity port.	During a call, if the line from a phone is disconnected (either by disconnecting the network cable or power of the phone), the port that call was on is locked out. The port does not clear until the AV-Cisco TSP is reset or Cisco Unity is restarted.
CSCdu17234	Cisco Unity stops answering calls on a voice messaging port.	This has been seen only on very high-traffic systems under extreme load. It occurs only when using AV-Cisco TSP versions 1.0(0.31) or 1.0(0.32) with Cisco Unity version 2.4(6.102). A fix was integrated in Cisco Unity version 2.4(6.126).

Qualified Product Combinations for the AV-Cisco TSP

Releases of the AV-Cisco TSP have been qualified for the following product combinations only. No other product combinations are supported.

Table 2 Qualified Product Combinations

Cisco Unity	AV-Cisco TSP	Cisco CallManager
2.4(6.126)	1.0(0.32)	3.0(10)
2.4(6.126)	1.0(0.32)	3.0(9)
2.4(6.126)	1.0(0.32)	3.0(8)
2.4(6.102)	1.0(0.32)	3.0(9)
2.4(6.102)	1.0(0.32)	3.0(8)
2.4(6.102)	1.0(0.28)	3.0(10)
2.4(6.102)	1.0(0.28)	3.0(9)
2.4(6.102)	1.0(0.28)	3.0(8)
2.4(6.102)	1.0(0.28)	3.0(7)
2.4(5.73)	1.0(0.28)	3.0(7)
2.4(5.xx)	1.0(0.24)	3.0(2d)

Related Documentation

Refer to the following document for more information related to Release 1.0(0.32) of the AV-Cisco TSP:

•Release Notes for Cisco Unity 2.4(6.126), at
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/2_46/
rel_note.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the Cisco Technical Assistance Center (TAC) website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

•P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

•P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

•P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.

•P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.

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