Table Of Contents
Release Notes for AV-Cisco TSP Release 3.0(2)
Contents
System Requirements
Determining the Software Version
Downloading the AV-Cisco TSP
Installing the AV-Cisco TSP
Adding Cisco Unity Ports in Cisco CallManager
Removing Call Routing Rules That Were Changed or Added as a Workaround
Installing AV-Cisco TSP Release 3.0(2)
Caveats
Open Caveats—Release 3.0(2)
Resolved Caveats—Release 3.0(2)
Resolved Caveats—Release 3.0(0.7)
Troubleshooting
Qualified Product Combinations for Cisco Unity, Cisco CallManager, and the AV-Cisco TSP
Cisco Unity Documentation
Obtaining Documentation
World Wide Web
Documentation CD-ROM
Ordering Documentation
Documentation Feedback
Obtaining Technical Assistance
Cisco.com
Technical Assistance Center
Contacting TAC by Using the Cisco TAC Website
Contacting TAC by Telephone
Release Notes for AV-Cisco TSP Release 3.0(2)
August 31, 2001
These release notes contain installation instructions and resolved caveats for AV-Cisco TAPI service provider (TSP) Release 3.0(2).
The 3.0(2) release of the AV-Cisco TSP has been qualified for the following product combinations only. No other product combinations are supported.
Table 1 Qualified Product Combination for AV-Cisco TSP 3.0(2)
Cisco Unity
|
AV-Cisco TSP
|
Cisco CallManager
|
3.0(2)
|
3.0(2)
|
3.1(2)
|
3.0(2)
|
3.0(2)
|
3.1(1)
|
3.0(1)
|
3.0(2)
|
3.1(2)
|
3.0(1)
|
3.0(2)
|
3.1(1)
|
2.4(6.135)
|
3.0(2)
|
3.1(2)
|
2.4(6.135)
|
3.0(2)
|
3.1(1)
|
For all qualified product combinations of Cisco Unity™, the AV-Cisco TSP, and Cisco CallManager, see the "Qualified Product Combinations for Cisco Unity, Cisco CallManager, and the AV-Cisco TSP" section.
Access the latest software upgrades for the AV-Cisco TSP at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.
Contents
•
System Requirements
•Determining the Software Version
•Downloading the AV-Cisco TSP
•Installing the AV-Cisco TSP
•Caveats
•Troubleshooting
•Caveats
•Cisco Unity Documentation
•Obtaining Documentation
•Obtaining Technical Assistance
System Requirements
•The Cisco Unity server must be running Cisco Unity version 2.4(6.135), 3.0(1), or 3.0(2).
•An account with Local Administrator privileges must be used to upgrade or install the AV-Cisco TSP. Otherwise, no Cisco Unity ports will be available after the upgrade or installation.
•Microsoft® Windows® 2000 Service Pack 1 or Service Pack 2 must already be installed on the Cisco Unity server, if it is running Windows 2000. Otherwise, the AV-Cisco TSP cannot be installed.
•If you are installing the AV-Cisco TSP for the first time, you need to add Voice Mail ports in Cisco CallManager Administration, then configure the AV-Cisco TSP to connect to those ports. Refer to the Cisco CallManager 3.1 Integration Guide (available on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity30/integuid/callma31/index.htm).
Determining the Software Version
To determine the AV-Cisco TSP version in use
Step 1 Browse to the WinNT\System32 directory.
Step 2 Right-click the Avskinny.tsp file, and click Properties.
Step 3 In the Properties window, click the Version tab. The AV-Cisco TSP version number is displayed in the File Version setting.
To determine the Cisco Unity version in use
Step 1 Browse to the Commserver directory.
Step 2 Right-click the AvCsMgr.exe file, and click Properties.
Step 3 In the Properties window, click the Version tab.
Step 4 In the Item Name list, click Product Version. The Cisco Unity version number is displayed in the Value window.
Downloading the AV-Cisco TSP
To download the AV-Cisco TSP
Step 1 On the Cisco Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity, click AvCiscoTSP3.0.2.exe.
Step 2 In the File Download dialog box, click Save This Program to Disk, then click OK.
Step 3 Browse to the location where you want the file downloaded, then click Save.
Step 4 When the file has downloaded, navigate to the file and double-click it.
Step 5 Accept the directory to which the file will be unzipped, or indicate the directory of your choice.
Installing the AV-Cisco TSP
The following three sections apply to installation of the AV-Cisco TSP. However, the first two sections apply only in certain situations:
•Do the "Adding Cisco Unity Ports in Cisco CallManager" section only if the number of Cisco Unity ports is changing.
•Do the "Removing Call Routing Rules That Were Changed or Added as a Workaround" section only if the Cisco Unity server is running AV-Cisco TSP version 1.0(0.28) and if you used a workaround for caveat number CSCae08089.
Adding Cisco Unity Ports in Cisco CallManager
If the number of Cisco Unity ports is changing, you need to add a Voice Mail port to Cisco CallManager for each port that you are connecting to Cisco Unity.
Refer to the three procedures in the "Setting Up Cisco CallManager" section in the "Cisco CallManager 3.1 Integration" chapter of the Cisco CallManager 3.1 Integration Guide (available on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity30/integuid/callma31/index.htm).
Caution Voice Mail ports and phones must be in the same calling search space, or the integration will not work.
Removing Call Routing Rules That Were Changed or Added as a Workaround
Do the procedures in this section if the Cisco Unity server is running AV-Cisco TSP version 1.0(0.28) and if you used one of the following workarounds for caveat number CSCae08089 (subscribers hear the opening greeting instead of the logon conversation if the first voice messaging port is in use):
•Changed the default routing rules with AvRulerEditor.exe. This workaround was posted to Cisco Unity Online Support Forums, at http://avforums.isomedia.com/cgi-bin/wwwthreads.pl.
•Added one or more routing rules that applied to calls forwarded from voice messaging ports and that sent forwarded calls to the subscriber logon conversation.
The routing rules must be reset to their default values (which deletes any non-default routing rules).
To locate valid routing rules
Step 1 In the Cisco Unity Administrator, go to Call Management > Call Routing > Forwarded Calls.
Step 2 Write down the settings for each non-default routing rule. (The default routing rules are Attempt Forward to Greeting and Default Call Handler.) If a routing rule has the following values in the Forwarding Station and Send Call To columns, it was added for the workaround and should not be recreated after you reset routing rules to their default values:
Forwarding Station
|
One or more of the ports assigned to Cisco Unity. This value may include the * (star) wildcard character.
|
Send Call To
|
Attempt Sign-In.
|
To reset routing rules to their default values and to delete non-default routing rules
Step 1 Browse to the Commserver directory, and double-click ConfigMgr.exe.
Step 2 In the ConfigMgr dialog box, click Browse, and browse to Commserver\Localize\DefaultConfiguration\<Language folder>.
Step 3 Double-click the file DefaultRules.dcs.
Step 4 Click Run Rules Configuration DCS Script.
Step 5 Click Run.
Step 6 When the message "Default rules configured successfully" appears, close the ConfigMgr dialog box. If any errors appeared while ConfigMgr.exe was running, call Cisco TAC.
To recreate valid routing rules
Step 1 In the Cisco Unity Administrator, go to Call Management > Call Routing > Forwarded Calls.
Step 2 Recreate the routing rules by using the values that you wrote down in the "To locate valid routing rules" procedure. For more information, see the Cisco Unity Administrator Online Documentation.
Installing AV-Cisco TSP Release 3.0(2)
Before you install AV-Cisco TSP Release 3.0(2) on the Cisco Unity server, you must remove any existing version of the TSP.
You can keep the previous Voice Mail ports, and the AV-Cisco TSP configuration is automatically retained.
To remove the existing AV-Cisco TSP
Step 1 Stop Cisco Unity (right-click the Cisco Unity icon in the system tray, then click Stop Cisco Unity).
Step 2 On the Windows Start menu, click Settings > Control Panel > Add/Remove Programs.
Step 3 In the list, click AV-Cisco TSP.
Step 4 In Windows 2000, click Remove.
or
In Windows NT, click Add/Remove.
Step 5 In Windows 2000, click Yes.
or
In Windows NT, follow the on-screen instructions to remove the AV-Cisco TSP.
Step 6 Close Control Panel.
To install the AV-Cisco TSP
Step 1 Stop Cisco Unity (right-click the Cisco Unity icon in the system tray, then click Stop Cisco Unity).
Step 2 Browse to the directory in which you saved the extracted AV-Cisco TSP files in the "Downloading the AV-Cisco TSP" section, and double-click Setup.exe.
Step 3 Follow the on-screen instructions.
Step 4 Restart the Cisco Unity server. The AV-Cisco Service Provider dialog box appears.
Step 5 In the Select Cisco CallManager list, click the Cisco CallManager server that Cisco Unity is connected to.
If the Select Cisco CallManager list is empty, click Add, enter the IP address of the Cisco CallManager server that Cisco Unity is connected to, then click OK.
Step 6 Click Settings.
Step 7 In the AV-Cisco Service Provider Settings dialog box, verify the information in the following fields:
•Primary CallManager IP Address
•Number of Voice Ports
•Device Name Prefix (the prefix must match the prefix for the Voice Mail ports)
Step 8 In the MessageWaitingOffDN and MessageWaitingOnDN fields, confirm that the dial numbers match the Cisco CallManager service parameters. (If they are not there, enter them.)
Step 9 Confirm that the Cisco CallManager Device list displays the correct number of Cisco Unity ports and that the port names match the names of the Voice Mail ports.
Step 10 Click OK.
Step 11 In the AV-Cisco Service Provider dialog box, click Test.
Step 12 In the Test Configuration and Connection dialog box, click OK.
Step 13 If the configuration is correct, the Test Succeeded dialog box appears. Click OK, then skip to Step 15.
If incorrect information was entered during configuration, the Error dialog box appears. Errors can be caused by:
•Entering the wrong IP address for the Cisco CallManager server during configuration.
•Entering the wrong device name prefix during configuration.
Step 14 Correct errors in the AV-Cisco Service Provider dialog box.
In Windows 2000, on the Start menu, click Settings > Control Panel > Phone and Modem Options > Advanced > AV-Cisco Service Provider > Settings.
or
In Windows NT, on the Start menu, click Settings > Control Panel > Telephony > Telephony Drivers > AV-Cisco Service Provider > Settings.
Step 15 Restart the Cisco Unity server.
Caveats
This section describes only Severity 1 and 2 caveats.
If you have an account with Cisco.com, you can use Bug Navigator II to find caveats of any severity for any release. Bug Navigator II is available at the website http://www.cisco.com/support/bugtools/bugtool.shtml.
Open Caveats—Release 3.0(2)
There are no open caveats for the AV-Cisco TSP 3.0(2) release.
Resolved Caveats—Release 3.0(2)
Table 2 Release 3.0(2) Resolved Caveats
Caveat Number
|
Description
|
CSCdu66816
|
During Cisco Unity startup, not all ports register with Cisco CallManager.
Conditions:
A sniffer trace captured that Cisco CallManager terminates a TCP connection that was established between Cisco Unity and Cisco CallManager. Because the current AV-Cisco TSP cannot retry initializing the ports upon failure, the Cisco Unity server will come up with fewer voice messaging ports than the number for which it is configured.
|
CSCdv03145
|
MWIs fail to light due to socket connection problems. These socket connection problems prevent all ports from recovering, reregistering, and reconnecting to Cisco CallManager.
Conditions:
If Cisco Unity loses the socket connection, and Cisco CallManager notices that the connection is lost, when Cisco Unity reregisters after the network connection comes back, everything works fine.
However, if Cisco CallManager does not notice that the socket connection is lost, Cisco Unity will not recover correctly. In this case, when the network connection comes back and Cisco Unity reregisters, Cisco CallManager notes that the Cisco Unity port is reregistering on a different link, tries to register, and fails.
|
CSCdv17898
|
The AV-Cisco TSP does not support sending and receiving fourth-column DTMF tones (ABCD).
Conditions: These are required for AMIS.
|
CSCdv19281
|
Call forward from a Pilot Point on Cisco CallManager does not integrate.
Conditions: When a forwarded call comes from a Pilot Point on Cisco CallManager, the TAPI reason currently is Direct. The TAPI reason should be Forward Unconditional.
|
Resolved Caveats—Release 3.0(0.7)
All fixes from AV-Cisco TSP versions 1.0(0.36) and earlier were applied to the 3.0(0.7) release.
Troubleshooting
For information on troubleshooting the AV-Cisco TSP and the phone system integration, refer to the Cisco CallManager 3.1 Integration Guide (available on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity30/integuid/callma31/index.htm).
Qualified Product Combinations for Cisco Unity, Cisco CallManager, and the AV-Cisco TSP
Versions of Cisco Unity and the AV-Cisco TSP have been qualified for the following product combinations only.
Table 3 Qualified Product Combinations
Cisco Unity
|
AV-Cisco TSP
|
Cisco CallManager
|
3.0(2)
|
3.0(2)
|
3.1(2)
|
3.0(2)
|
3.0(2)
|
3.1(1)
|
3.0(2)
|
1.0(0.39)
|
3.0(11)
|
3.0(1)
|
3.0(2)
|
3.1(2)
|
3.0(1)
|
3.0(2)
|
3.1(1)
|
3.0(1)
|
1.0(0.39)
|
3.0(11)
|
3.0(1)
|
3.0(1)
|
3.1(1)
|
3.0(1)
|
1.0(0.36)
|
3.0(11)
|
3.0(1)
|
1.0(0.36)
|
3.0(10)
|
3.0(1)
|
1.0(0.36)
|
3.0(9)
|
2.4(6.135)
|
3.0(2)
|
3.1(2)
|
2.4(6.135)
|
3.0(2)
|
3.1(1)
|
2.4(6.135)
|
3.0(0.7)
|
3.1(1)
|
2.4(6.135)
|
1.0(0.39)
|
3.0(11)
|
2.4(6.135)
|
1.0(0.36)
|
3.0(11)
|
2.4(6.135)
|
1.0(0.36)
|
3.0(10)
|
2.4(6.135)
|
1.0(0.36)
|
3.0(9)
|
2.4(6.126)
|
1.0(0.32)
|
3.0(11)
|
2.4(6.126)
|
1.0(0.32)
|
3.0(10)
|
2.4(6.126)
|
1.0(0.32)
|
3.0(9)
|
2.4(6.126)
|
1.0(0.32)
|
3.0(8)
|
2.4(6.102)
|
1.0(0.32)
|
3.0(9)
|
2.4(6.102)
|
1.0(0.32)
|
3.0(8)
|
2.4(6.102)
|
1.0(0.28)
|
3.0(11)
|
2.4(6.102)
|
1.0(0.28)
|
3.0(10)
|
2.4(6.102)
|
1.0(0.28)
|
3.0(9)
|
2.4(6.102)
|
1.0(0.28)
|
3.0(8)
|
2.4(6.102)
|
1.0(0.28)
|
3.0(7)
|
2.4(5.73)
|
1.0(0.28)
|
3.0(7)
|
2.4(5.xx)
|
1.0(0.24)
|
3.0(2d)
|
Cisco Unity Documentation
Table 4 Cisco Unity Documentation Set
Document
|
Location
|
Cisco Unity Customization Worksheets
|
Available in PDF format on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
|
Cisco Unity Release Notes
|
Available in HTML and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Also available on the Cisco Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.
|
AV-Cisco TSP Release Notes
|
Available in HTML and PDF formats on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/tsp/index.htm.
Also available on the Cisco Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.
|
Cisco Unity Installation Guide
|
Available in print, and in HTML and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
|
Cisco Unity integration guides for various phone systems
|
Available in HTML and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
|
Cisco Unity System Administration Guide
|
Available in HTML and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Also available as Online Documentation in the Cisco Unity Administrator.
|
Cisco Unity Troubleshooting Guide
|
Available in HTML and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Also available as Online Documentation in the Cisco Unity Administrator.
|
Cisco Unity User Guide
|
Available in print, and in PDF format on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
|
Cisco Unity at a Glance for Standard Conversation card
|
Available in print, and in PDF format on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
|
Cisco Unity at a Glance for Optional Conversation card
|
Available in print, and in PDF format on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
|
Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following site:
http://www.cisco.com
Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
•Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/go/subscription
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).
Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, write to the following address:
Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
•P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
•P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.
•P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.
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Release Notes for AV-Cisco TSP Release 3.0(2)
Copyright © 2001, Cisco Systems, Inc.
All rights reserved.
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