Table Of Contents
Documentation Guide for Cisco Unity Release 7.x
Compatibility Matrix: Cisco Unity and the Software on Subscriber Workstations
Documentation Guide for Cisco Unity Release 7.x
Open-Source Software Included in Cisco Unity Release 7.x
Release Notes for Cisco Security Agent for Cisco Unity
Release Notes for Cisco Security Agent for Cisco Unity Bridge
Release Notes for Cisco Unity Bridge
Release Notes for Cisco Unity-CM TSP
Release Notes for Cisco Unity Mobile Message Access for BlackBerry
Release Notes for Cisco Unity ViewMail for Microsoft Outlook
Release Notes for Cisco Unity Voice Connector for Microsoft Exchange
Release Notes for Spoken Commands in Cisco Unity 5.0(1)
Cisco Unity Bridge Design Guide
Installation and Administration Guide for the Speech Connect for Cisco Unity Feature
Installation Guide for Cisco Unity
Installation Guide for Cisco Unity Bridge
Networking Options Requirements for Cisco Unity
Readme File for the Speech Connect for Cisco Unity Feature
Reconfiguration and Upgrade Guide for Cisco Unity
Software Installed by the Cisco Unity Server Updates Wizard
Supported Hardware and Software, and Support Policies for Cisco Unity Release 7.x
System Requirements, and Supported Hardware and Software for Cisco Unity Bridge
System Requirements for Cisco Unity Release 7.x
Regulatory Compliance and Safety Information for Cisco Unity
Use the Installation Guide That Matches the Cisco Unity 7.x Configuration
Cisco Unity Integration Guides for Various Phone Systems
Failover Configuration and Administration Guide for Cisco Unity
Networking Guide for Cisco Unity
Networking Guide for Cisco Unity Bridge
User Guide for Accessing Cisco Unity Voice Messages in an E-Mail Client
User Guide for Mobile Message Access for BlackBerry
User Guide for the Cisco Unity Assistant Web Tool
User Guide for the Cisco Unity Inbox Web Tool
User Guide for the Cisco Unity Phone Interface
IBM Lotus Domino Unified Communications for Cisco Administration Guide
Interface Reference Guide for the Cisco Unity Administrator
Maintenance Checklists for Cisco Unity AMIS Networking
Maintenance Checklists for Cisco Unity Bridge Networking
Maintenance Checklists for Cisco Unity Failover
Maintenance Checklists for Cisco Unity Phone System Integrations
Maintenance Checklists for Cisco Unity VPIM Networking
Maintenance Checklists for IBM Lotus Domino on a Cisco Unity System
Maintenance Checklists for Microsoft Exchange on a Cisco Unity System
Maintenance Guide for Cisco Unity
Security Guide for Cisco Unity
System Administration Guide for Cisco Unity
Troubleshooting Guide for Cisco Unity
Documentation Guide for Cisco Unity Release 7.x
Revised July 23, 2009This document describes the documentation available for installing, configuring, administering, and using Cisco Unity Release 7.x.
For this release, only a portion of the Cisco Unity documentation set was updated. Information on new and changed features in 7.x—including any required procedures—can be found in release notes. For guides that were not updated, use the Release 5.x versions; all 5.x content applies to Release 7.x.
Table 1 below lists documentation that was and was not updated. Documentation URLs are provided with the guide descriptions in the remainder of this document.
Cisco Unity documentation is provided on Cisco.com in HTML and PDF formats at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/tsd_products_support_series_home.html.
Note
Some documents are provided in two versions, based on the message store used with Cisco Unity: IBM Lotus Domino or Microsoft Exchange. In such cases, the document titles and their links on Cisco.com indicate the message store—for example, Maintenance Guide for Cisco Unity (With IBM Lotus Domino) and Maintenance Guide for Cisco Unity (With Microsoft Exchange).
General Information
Compatibility Information
Compatibility Matrix: Cisco Unity and the Software on Subscriber Workstations
Contains the supported version combinations for Cisco Unity and the software on subscriber workstations.
The matrix is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cuclientmtx.html.
SCCP Compatibility Matrix: Cisco Unity, the Cisco Unity-CM TSP, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express
Contains the supported version combinations for SCCP integrations with Cisco Unity, the Cisco Unity-CM TSP, Cisco Unified Communications Manager (CM) (formerly known as Cisco Unified CallManager), and Cisco Unified CM Express.
The matrix is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cutspmtx.html.
SIP Trunk Compatibility Matrix: Cisco Unity, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express
Contains the supported version combinations for SIP trunk integrations with Cisco Unity, Cisco Unified CM, and Cisco Unified CM Express.
The matrix is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cusiptrunkmtx.html.
Documentation Roadmaps
Documentation Guide for Cisco Unity Release 7.x
Describes the pieces that make up the Cisco Unity documentation set and lists the documents that are required to correctly install and configure a Cisco Unity system.
A printed version of the guide is shipped with Cisco Unity, and it is also available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/roadmap/7xcudg.html.
Licensing Information
Open-Source Software Included in Cisco Unity Release 7.x
Lists the open-source software used in Cisco Unity and the licenses covering the software.
The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/open/source/7xcuopsc.html.
Release Notes
Release Notes for Cisco Security Agent for Cisco Unity
Contain information on upgrading to the latest version of Cisco Security Agent for Cisco Unity, new and changed functionality, and open and resolved caveats.
Release notes for all versions are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Release Notes for Cisco Security Agent for Cisco Unity Bridge
Contain information on upgrading to the latest version of Cisco Security Agent for Cisco Unity Bridge, new and changed functionality, and open and resolved caveats.
Release notes for all versions are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Release Notes for Cisco Unity
Contain information on upgrading to the latest version of Cisco Unity, new and changed requirements and support, new and changed functionality, limitations and restrictions, open and resolved caveats, and documentation updates.
Release notes for version 7.0(2) are available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/release/notes/702curelnotes.html.
Release Notes for Cisco Unity Bridge
Contain information on upgrading to the latest version of the Cisco Unity Bridge, new and changed requirements and support, new and changed functionality, limitations and restrictions, open and resolved caveats, and documentation updates.
Release notes for all versions are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Release Notes for Cisco Unity-CM TSP
Contain information on upgrading to the latest version of the Cisco Unity-CM TSP (TAPI service provider), new and changed functionality, limitations and restrictions, and open and resolved caveats.
Release notes for all versions are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Release Notes for Cisco Unity Mobile Message Access for BlackBerry
Contain information on upgrading to the latest version of Cisco Unity Mobile Message Access for BlackBerry, new and changed functionality, limitations and restrictions, and open and resolved caveats.
Release notes for all versions are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Release Notes for Cisco Unity ViewMail for Microsoft Outlook
Contain information on upgrading to the latest version of Cisco Unity ViewMail for Microsoft Outlook, new and changed functionality, limitations and restrictions, and open and resolved caveats.
Release notes for ViewMail version 7.0(2) are available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/vmo/release/notes/702cuvmorn.html.
Release Notes for Cisco Unity Voice Connector for Microsoft Exchange
Contain information on upgrading to the latest version of the Cisco Unity Voice Connector for Microsoft Exchange, new and changed functionality, limitations and restrictions, and open and resolved caveats.
Release notes for all versions are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Release Notes for Spoken Commands in Cisco Unity 5.0(1)
Contain information on enabling and using the Spoken Commands feature, limitations and restrictions, and open and resolved caveats.
Note
The release notes are available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/release/notes/501voicecommandsrelnotes.html.
Design
Design Guides
Cisco Unity Bridge Design Guide
Provides design guidelines for planning a deployment of a Cisco Unity Bridge system. The focus of the guide is a discussion of the implications of the design decisions that can be made, with pointers to specific configuration information in other documents.
The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/bridge/31/design/guide/bdg.html.
Design Guide for Cisco Unity
Provides standard design guidelines for deploying Cisco Unity in any environment. Includes design criteria for Unified Messaging and Voice Messaging configurations for all supported message stores, phone system integrations, and network configurations.
Note
The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/design/guide/5xcudgx.html.
Install and Upgrade
Install and Upgrade Guides
Components and Software Installed by the Cisco Unity Platform Configuration Discs and the Cisco Unity System Preparation Assistant
Lists the Microsoft Windows components and other software that are installed by the Cisco Unity Platform Configuration discs and by using the Cisco Unity System Preparation Assistant.
The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/pcd/cupcd.html.
Installation and Administration Guide for the Speech Connect for Cisco Unity Feature
Contains information and instructions that system administrators use to install and administer the Speech Connect feature.
The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/speech_connect/installation/guide/cuscigx.html.
Installation Guide for Cisco Unity
Contains information and instructions for installing a new Cisco Unity server.
Note
There are six versions of the installation guide, each containing instructions for a specific configuration. Confirm that you are using the correct version of the guide for the Cisco Unity configuration that you are installing.
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Installation Guide for Cisco Unity Bridge
Contains instructions for installing software on the Cisco Unity Bridge server.
Note
All versions of the guide are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Networking Options Requirements for Cisco Unity
Lists the version and compatibility requirements for installing additional Cisco Unity servers, and for adding or combining networking options on a Cisco Unity system.
The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cunetoptionsreqs.html.
Readme File for the Speech Connect for Cisco Unity Feature
Contains high-level feature information and requirements for the Speech Connect for Cisco Unity feature.
The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/speech_connect/cuscreadme.html.
Reconfiguration and Upgrade Guide for Cisco Unity
Contains information and instructions for upgrading the Cisco Unity system, adding or changing features, changing the Cisco Unity configuration, and uninstalling Cisco Unity.
For Cisco Unity with Exchange, the guide also contains information and instructions for getting Cisco Unity and Exchange onto separate servers and for upgrading Exchange.
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Software Installed by the Cisco Unity Server Updates Wizard
Lists the software that is installed automatically when the Cisco Unity Server Updates wizard is run. (A new version of the wizard is posted each month on Cisco.com; each version contains existing updates from previous versions in addition to any new updates that are applicable to Cisco Unity.)
The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/updates/wizard/cuupwz.html.
Supported Hardware and Software, and Support Policies for Cisco Unity Release 7.x
Lists the hardware and software that are supported for use with Cisco Unity, and the applicable support policies.
The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/support/7xcusupp.html.
System Requirements, and Supported Hardware and Software for Cisco Unity Bridge
Lists the requirements for installing the Cisco Unity Bridge server, and the hardware and software that are supported for use with the Bridge.
Documents for all versions are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
System Requirements for Cisco Unity Release 7.x
Lists the requirements for installing the Cisco Unity system.
The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/requirements/7xcusysreq.html.
Regulatory Compliance and Safety Information for Cisco Unity
Contains international regulatory compliance information and translated safety warnings. Use in conjunction with the Cisco Unity installation guide, the Installation Guide for Cisco Unity Bridge, and the Troubleshooting Guide for Cisco Unity.
The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/regulatory/compliance/RegComp.html.
Use the Installation Guide That Matches the Cisco Unity 7.x Configuration
Contains a list of the six versions of the Cisco Unity installation guide and describes the applicable Cisco Unity configuration for each guide. Refer to the document to confirm that you are using the correct version of the guide for the Cisco Unity configuration that you are installing.
A printed version of the list is shipped with Cisco Unity 7.x, and it is also available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/correct_ig/7xcuigcrct.html.
Configure
Configuration Guides
Cisco Unity Integration Guides for Various Phone Systems
Each guide contains technical information and instructions for configuring a specific phone system and the Cisco Unity system to work together.
Note
The guides are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_guides_list.html.
Feature Guides
Failover Configuration and Administration Guide for Cisco Unity
Contains information and instructions for configuring, administering, and modifying failover on the Cisco Unity system.
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Networking Guide for Cisco Unity
Contains detailed discussions of the various networking options available in Cisco Unity, and explains how to set them up.
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Networking Guide for Cisco Unity Bridge
Contains detailed discussions of and instructions for configuring, maintaining, upgrading, and troubleshooting Bridge Networking on Cisco Unity and the Cisco Unity Bridge.
All versions of the guide are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html.
Maintain and Operate
End-User Guides
User Guide for Accessing Cisco Unity Voice Messages in an E-Mail Client
Contains instructions and information on accessing Cisco Unity voice messages in an e-mail client.
For Cisco Unity with Domino, the guide also contains information on how to use IBM Lotus Notes with IBM Lotus Domino Unified Communications (DUC) for Cisco to manage messages.
For Cisco Unity with Exchange, the guide also contains information on how to use Cisco Unity ViewMail for Microsoft Outlook to manage messages.
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User Guide for Mobile Message Access for BlackBerry
Contains instructions and information on accessing Cisco Unity voice messages by using a BlackBerry device.
The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/user/guide/blackberry/5xcuugbb.html.
User Guide for the Cisco Unity Assistant Web Tool
Contains instructions and information on personalizing Cisco Unity settings in the Cisco Unity Assistant web tool.
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User Guide for the Cisco Unity Inbox Web Tool
Contains instructions and information on managing messages in the Cisco Unity Inbox web tool when Microsoft Exchange is the message store.
Note
The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/user/guide/inbox/cuuginbx.html.
User Guide for the Cisco Unity Phone Interface
Contains instructions and information on managing messages and personalizing Cisco Unity settings by using the phone interface (also known as the TUI).
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Maintain and Operate Guides
IBM Lotus Domino Unified Communications for Cisco Administration Guide
Added July 23, 2009Contains instructions and information on installing and configuring the components of IBM Lotus Domino Unified Communications (DUC) for Cisco.
The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/duc/admin/guide/cuducag.pdf.
Interface Reference Guide for the Cisco Unity Administrator
Provides full definitions—including default values, and minimum and maximum values (where applicable)—for all fields in the Cisco Unity Administrator application. The material is arranged according to the graphical user interface (GUI) pages in the application, with chapters for each main area of the interface and sections for each page.
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Maintenance Checklists for Active Directory on a Cisco Unity System with Microsoft Exchange as the Message Store
Added July 23, 2009Contains tasks required to ensure that Cisco Unity and Active Directory function correctly together when Exchange is the message store.
Each checklist provides spaces for marking dates on which the tasks were completed. You can print the checklists, or if you use Adobe Acrobat, you can save a version of the PDF file and enter completion dates online in the editable fields.
The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/maintenance/checklists/cuad_chklst.pdf.
Maintenance Checklists for Cisco Unity AMIS Networking
Contains tasks required to ensure that Cisco Unity AMIS Networking functions correctly.
Each checklist provides spaces for marking dates on which the tasks were completed. You can print the checklists, or if you use Adobe Acrobat, you can save a version of the PDF file and enter completion dates online in the editable fields.
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Maintenance Checklists for Cisco Unity Bridge Networking
Contains tasks required to ensure that Cisco Unity Bridge Networking functions correctly.
Each checklist provides spaces for marking dates on which the tasks were completed. You can print the checklists, or if you use Adobe Acrobat, you can save a version of the PDF file and enter completion dates online in the editable fields.
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Maintenance Checklists for Cisco Unity Failover
Contains tasks required to ensure that Cisco Unity failover functions correctly.
The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/maintenance/fo_checklist/5xcufo_chklst.html.
Maintenance Checklists for Cisco Unity Phone System Integrations
Contains tasks required to ensure that a PIMG/TIMG integration or a Cisco Unified Communications Manager integration functions correctly.
The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/maintenance/integ_checklist/5xcuinteg_chklst.html.
Maintenance Checklists for Cisco Unity VPIM Networking
Contains tasks required to ensure that Cisco Unity VPIM Networking functions correctly.
Each checklist provides spaces for marking dates on which the tasks were completed. You can print the checklists, or if you use Adobe Acrobat, you can save a version of the PDF file and enter completion dates online in the editable fields.
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Maintenance Checklists for IBM Lotus Domino on a Cisco Unity System
Added July 23, 2009Contains tasks required to ensure that Cisco Unity functions correctly with Domino as the message store.
Each checklist provides spaces for marking dates on which the tasks were completed. You can print the checklists, or if you use Adobe Acrobat, you can save a version of the PDF file and enter completion dates online in the editable fields.
The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/maintenance/checklists/cudom_chklst.pdf.
Maintenance Checklists for Microsoft Exchange on a Cisco Unity System
Added July 23, 2009Contains tasks required to ensure that Cisco Unity functions correctly with Exchange as the message store.
Each checklist provides spaces for marking dates on which the tasks were completed. You can print the checklists, or if you use Adobe Acrobat, you can save a version of the PDF file and enter completion dates online in the editable fields.
The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/maintenance/checklists/cuexch_chklst.pdf.
Maintenance Guide for Cisco Unity
Contains information and instructions for monitoring the Cisco Unity system to ensure that the hardware, software, and database are functioning properly and are up to date; and for keeping the system operating properly, including periodic testing and repairs.
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Security Guide for Cisco Unity
Contains information related to security issues, including: securing Cisco Unity hardware and software; setting up appropriate authentication and password policies; understanding accounts and permissions; and securing voice messages.
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System Administration Guide for Cisco Unity
Introduces you to the Cisco Unity Administrator (the administration interface) and explains how to customize and maintain the Cisco Unity system after Cisco Unity is installed.
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Troubleshoot and Alerts
Troubleshooting Guides
Troubleshooting Guide for Cisco Unity
Contains information on specific problems, possible causes of the problems, and procedures to resolve the problems.
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White Papers
Contain detailed, highly technical information to deepen understanding of complex aspects of the Cisco Unity system, focusing on issues such as security best practices, monitoring performance, and Cisco Unity data architecture.
White papers are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_white_papers_list.html.
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