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Table Of Contents
Obtaining Documentation from Cisco Systems
Obtaining Technical Assistance
Contacting Cisco TAC by Using the Cisco TAC Website
Preface
This preface describes the audience, organization, and conventions of the Cisco Unity Troubleshooting Guide, and provides information on how to obtain related documentation.
Audience
The Cisco Unity Troubleshooting Guide is written for technicians and information systems professionals who configure and manage Cisco Unity™. This guide requires knowledge of and access to the phone system, the network, and the voice messaging system.
Organization
The Cisco Unity Troubleshooting Guide is divided into sections relating to general problem areas.
Each section addresses a specific problem, which is listed in the section title. The section contains possible causes, and procedures with which you can determine if a possible cause applies to your situation, and with which you can resolve the problem.
When the expected result is achieved during a procedure, continue with the next step when applicable, or continue with the next possible cause within the section.
See the "Tools Depot" section on page 11-1 for information on how to use utilities for researching and resolving problems. Refer to the "Exiting and Starting the Cisco Unity Software and Server" section in the "Introduction" of the Cisco Unity System Administration Guide for procedures for stopping and starting Cisco Unity. The Cisco Unity System Administration Guide is available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_administration_guide_books_list.html.
If you encounter a problem that is not described in this guide, contact the Cisco Technical Assistance Center (TAC).
Document Conventions
The Cisco Unity Troubleshooting Guide also uses the following conventions:
Note
Means reader take note. Notes contain helpful suggestions or references to material not covered in the document.
Caution
Cisco Unity Documentation
For descriptions and the URLs of Cisco Unity documentation on Cisco.com, refer to the Cisco Unity Documentation Guide. The document is shipped with Cisco Unity and is available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guides_list.html.
Obtaining Documentation from Cisco Systems
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following sites:
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Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
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http://www.cisco.com/public/ordsum.html
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http://www.cisco.com/go/subscription
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Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, write to the following address:
Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the Cisco TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
When you report a problem to Cisco TAC, you will be asked to provide information about your system and about the problem. The "Reporting Problems to Cisco TAC" section on page 1-3 provides procedures for gathering the data and system information that may be requested. The more data that can be gathered and communicated about a problem, the more likely it is that the problem will be diagnosed and fixed quickly.
Contacting Cisco TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact Cisco TAC by going to the TAC website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
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In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting Cisco TAC by Phone
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact Cisco TAC by phone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
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