FeedbackTable Of Contents
A - B - C - D - E - F - G - H - I - L - M - P - Q - R - S - T - U - V - W -
Index
A
access code, missing for external line8-6
account, locked9-6
ActiveAssistant. See Cisco Unity Assistant
AGC6-10
AMIS
and Toshiba phone systems5-15
diagnostic traces2-8
fourth-column tones, problems with5-15
messages, delivery delays5-2
messages are not delivered to UAmis mailbox5-7
messages leave UAmis mailbox but are not delivered5-8
messages stuck in UAmis mailbox5-7
transmission, viewing5-14
troubleshooting problems with inbound messages5-10
troubleshooting problems with outbound messages5-6
Application logs, finding errors9-2
audio quality6-1
automatic gain control6-10
B
browser error messages9-3
busy ports notification9-6
C
callers hear reorder tone or dead air space3-3
calls
disconnected5-18
internal, not answered3-5
none answered3-1
some answered3-5
call transfers, transferred to incorrect greeting4-1
Call Viewer utility, about11-10
changing6-6
Cisco CallManager integration
diagnostic test setup1-1
multimedia sound system problems12-6
subscriber transfer problems4-3
Cisco CallManager phone system, DTMF signal problems12-2
Cisco Personal Communications Assistant, access problems12-5
Cisco TAC, reporting problems to1-3
Cisco Unity
services definition tableA-1
tray icon missing12-7
Cisco Unity Administrator
access problems12-7
unusable or missing pages12-7
Cisco Unity Assistant
access denied12-6
access problems12-6
Cisco Unity Inbox
access denied12-6
access problems12-6
class of service
Exchange account, associating with Administrator COS9-4
license limit reached9-5
logon access denied9-3
codecs6-6
comfort noise6-12
COM ports
disabling device detection3-3
viewing assignments3-2
confirming
phone system settings3-2
ports, number of3-10
conversation errors9-6
D
data packets, viewing11-1
dead air space, callers hear3-3
delayed messages, causes of5-1
diagnostics test setup1-1
Diagnostic Tool11-10
diagnostic traces, AMIS2-8
Dialogic
quiet parameter, changing5-17
single-line test setup1-2
traces, obtaining2-4
Dialogic automatic gain control6-11
Dialogic voice card, quiet parameter5-17
dial tone present at end of message5-18
directory handler missing subscribers12-6
disabling
COM ports3-2
detection of devices on COM ports3-3
diagnostic logs11-10
disconnected calls5-18
distribution list missing subscribers12-6
DohPropTest, using to view or remove messages from the UAmis mailbox5-13
Dr. Watson logs, obtaining2-2
DTMF
duration and delay settings, comparing12-4
phone signal problems (circuit-switched phone systems)12-3
phone signal problems (Cisco CallManager)12-2
testing on feature-set phones12-3
testing on operator console12-3
E
attachments, fax problems10-1
text-to-speech problems9-7
error messages
browser9-3
e-mail and voice9-6
startup9-1
Windows9-3
errors, finding in Application and System Event logs9-2
Event log traces, obtaining2-2
Example Subscriber, using as test subscriber1-1
Exchange
changing MTA settings5-3
mailbox full5-4
server down or disconnected5-2, 8-3
external lines
access code missing8-6
use in message notification8-5
F
fax
delivery problems10-1
e-mail attachment, problems10-1
verifying subscriber settings10-1
feature set phones, DTMF signal problems12-3
forward timer, out of synch4-2
G
G.729 enabled registry setting6-6
gain control6-10
greetings
call transfer problems4-1
wrong greeting plays4-3
greeting volume6-1
H
hacker attack, recovery from12-7
hunt groups
confirming programming with Cisco Unity failover3-7
confirming programming without Cisco Unity failover3-6
programming errors3-6
I
Integration Monitor
correcting display problems11-4
display options table11-3
field value table11-2
frequently asked questions11-4
utility, about11-1
integrations
call transfer problems4-1
internal calls, not answered3-5
test setup, single-line1-2
verifying settings (Cisco CallManager)4-3
L
Learn Tones
process failure, troubleshooting11-9
switch configuration file location11-6
tone definitions11-5
utility, about11-5
utility, running5-18
Libra TSP traces, obtaining2-4
log files, creating11-10
logs, Voice Connector2-10
logs and traces2-1
LPT1 port settings, changing9-3
M
macro traces11-10
mailbox storage limits5-4
median volume setting6-11
message notifications
access code errors8-6
device problems8-6
dual integration settings, correcting8-7
external numbers, no calls made8-5
port setup8-2
setup, testing8-3
slow for multiple subscribers8-1
slow for single subscriber8-3
subscriber errors8-4
testing devices8-7
message playback volume6-1
messages
AMIS delivery problems5-2
AMIS inbound delivery problems5-10
AMIS outbound delivery problems5-6
delayed5-1
delayed delivery5-2
disappearing5-3
leave UAmis mailbox but not delivered5-8
not delivered to UAmis mailbox5-7
notifications, types that trigger8-6
playback volume problems6-1
recording cuts off5-17
server outage, recording during5-2
stuck in UAmis mailbox5-7
messaging waiting indicators (MWIs)
micro traces, diagnostic tool11-10
MIU, diagnostics2-3
multimedia sound system problems12-6
MWIs, delayed activation5-2, 8-3
opening greeting
caller hears in error (Cisco CallManager integration)4-3
caller hears instead of personal options12-2
P
packets, viewing values11-1
PCA. See Cisco Personal Communications Assistant
phone system
line not working3-11
packets, viewing11-1
programming, confirming (Ericsson MD-110)4-3
settings, confirming3-2
port configuration
confirming3-10
disabled or set incorrectly3-10
message notification problems8-2
system key, does not match3-9
ports
all ports busy notification9-6
assigned incorrectly3-2
calls misdirected3-10
calls sent to port that is not set to answer8-2
confirming number3-10
disabled3-10
enabled in Registry3-10
hanging due to misconfiguration8-2
message notification setup8-2
Q
quiet parameter, Dialogic voice card5-17
R
Registry, using to enable ports3-10
reorder tone
hearing, at end of message5-18
hearing, when answering call4-3
repeat notifications8-4
reports
generation problems13-1
notification problems13-2
restarting Exchange, need to restart Cisco Unity3-2
restart notifications8-4
ring signal, testing3-5
rings to wait, setting4-3
routing rules, testing3-9
running the Learn Tones utility5-18
S
services, Cisco UnityA-1
service startup settings, checking9-2
Set Record Format utility6-6
Set Volume utility6-2
single-line tests, setup1-2
Skinny TSP traces, obtaining2-5
startup problems
browser error messages9-3
error messages9-1
Status Monitor
accessing after upgrade9-5
access problems12-7
missing or unusable pages12-7
subscribers
conversation problems12-2
Exchange mailbox, full5-4
missing from directory handler12-6
missing from distribution list12-6
supervised transfers, confirming settings4-2
Switch.ini version, locating1-5
System Event logs, finding errors9-2
system event notifications9-7
system key problems3-9
T
Technical Assistance Center (TAC), Cisco1-3
test extensions, setting up1-1
testing
DTMF signals on feature-set phones12-3
DTMF signals on operator console12-3
hunt group programming (non-IP phone systems)3-8
routing rules3-9
touchtones, no response to12-2
traces
AMIS2-8
TSP2-4
TSP version number, locating1-5
U
UAmis mailbox
determining why messages are stuck5-8
viewing or removing messages from5-13
Unity Diagnostic Tool
AMIS diagnostic traces2-8
setting and retrieving AMIS traces.5-13
Universal Dialogic Diagnostics utility11-14
utilities
Advanced Settings Tool11-12
Call Viewer11-10
Cisco Unity Diagnostic Tool11-10
Integration Monitor11-1
Learn Tones11-5
Set Record Format6-6
Set Volume6-2
Universal Dialogic Diagnostics11-14
Wave Gain6-8
V
verifying
fax settings, subscriber10-1
integration settings, Cisco CallManager4-3
virus, recovery from12-7
voice cards
Dialogic, testing with UDD utility11-14
problems, isolating3-11
Voice Connector
changing logging properties2-12
logs2-10
performance logs2-11
retaining outbound messages2-13
troubleshooting problems with5-7
voice server
hard disk almost full errors9-7
restarting9-8
volume, greetings and voice names6-1
W
Wave Gain utility6-8
web pages missing or unusable12-7