Feedback
|
Table Of Contents
Support for Three Tuple Media Gateways
Supported Standards, MIBs, and RFCs
Prerequisites for Using This Feature
Adding DPNSS Signaling Services
Modifying Cisco 1700, 2600 or 3700 Series External Nodes To Use Old Interface Numbering Method
PROV-ADD:dchan—Provision a D-Channel (Release 9.5(2))
PROV-ADD:dpnsspath—Adding a DPNSS Signaling Service (Release 9.5(2))
PROV-ED:dchan—Modify a D-Channel (Release 9.5(2))
PROV-ED:dpnsspath—Modifying a DPNSS Signaling Service (Release 9.5(2))
Collecting DPNSS Signaling Service Data
Starting a Provisioning Session
Saving and Activating Your Provisioning Changes
Ending a Provisioning Session Without Activating Your Changes
Retrieving Data for an Individual Component
Retrieving Data for All Components
Retrieving Data for All Components of a Particular Type
Retrieving Data on the Current Provisioning Session
Retrieving Data on Supported Signaling Protocols
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Support for Three Tuple Media Gateways
Document Release History
Feature History
This document describes the Support for Three Tuple Media Gateways (MGWs) feature. This feature is described in the following sections:
•
Supported Standards, MIBs, and RFCs
•
Prerequisites for Using This Feature
•
Cisco Product Security Overview
•
Obtaining Technical Assistance
•
Obtaining Additional Publications and Information
Feature Overview
This feature provides support in the Cisco Media Gateway Controller (MGC) software for the Cisco MGWs that use the three tuple format for addressing the interfaces on the platform. There are several Cisco MGWs that use the three tuple format. This enhanced interface numbering method available with Cisco IOS Release 12.3(11)T and later. The enhanced numbering method adds the ability to configure the value of the subunit for MGWs that use three tuples (slot, subunit, and port) to define interfaces. In prior Cisco IOS releases, the subunit value was always set to 0 when three tuples were required. This feature modifies the interface definitions in the Cisco MGC software for the provisioning components that are used for data paths with the Cisco MGWs that use the three tuple format.
The Cisco MGC software still supports the existing interface numbering method. However, this feature introduces adds the string "_OLD" to external node type file names for the MGWs listed below to enable support for the old methold. If your system is going to use the existing interface numbering method and it interfaces with one of the following MGWs, you must use the prov-ed:extnode MML command to change the external node type to the new file name.
•
Cisco 1751
•
Cisco 1760
•
Cisco 2600
•
Cisco 2610XM
•
Cisco 2611XM
•
Cisco 2620
•
Cisco 2621
•
Cisco 2650X
•
Cisco 2651XM
•
Cisco 2691
•
Cisco 3725
•
Cisco 3745
Benefits
This feature provides the benefit described below.
Ensures that the Cisco PGW 2200 Interworks with the latest Cisco MGWs
This feature enables the Cisco PGW 2200 to interwork with the latest Cisco MGWs, and the latest versions of the Cisco IOS software.
Restrictions
This feature can be used only with the Cisco media gateways listed below and the media gateways must be running Cisco IOS 12.3(11)T and higher.
•
Cisco 1751
•
Cisco 1760
•
Cisco 2600
•
Cisco 2610XM
•
Cisco 2611XM
•
Cisco 2620
•
Cisco 2621
•
Cisco 2650X
•
Cisco 2651XM
•
Cisco 2691
•
Cisco 2801
•
Cisco 2811
•
Cisco 2821
•
Cisco 2851
•
Cisco 3725
•
Cisco 3745
•
Cisco 3825
•
Cisco 3845
Related Features
This feature is related to the enhanced interface numbering functionality introduced in Cisco IOS Release 12.3(11)T. You can find more information on this functionality at the following URL:
Related Documents
This document contains information that is related strictly to this feature. The documents that contain additional information related to the Cisco Media Gateway Controller (MGC) are listed below:
•
Release notes for Cisco Media Gateway Controller Software Release 9.5(2)
•
Cisco Media Gateway Controller Hardware Installation Guide
•
Regulatory Compliance and Safety Information for the Cisco Media Gateway Controller
•
Cisco Media Gateway Controller Software Release 9 Installation and Configuration Guide
•
Cisco Media Gateway Controller Software Release 9 Provisioning Guide
•
Cisco Media Gateway Controller Software Release 9 Dial Plan Guide
•
Cisco Media Gateway Controller Software Release 9 MML Command Reference
•
Cisco Media Gateway Controller Software Release 9 Messages Reference Guide
•
Cisco Media Gateway Controller Software Release 9 Billing Interface Guide
•
Cisco Media Gateway Controller Software Release 9 Management Information Base Guide
•
Cisco Media Gateway Controller Software Release 9 Operations, Maintenance, and Troubleshooting Guide
Supported Platforms
The hardware platforms that support the Cisco MGC software are described in the Cisco Media Gateway Controller Hardware Installation Guide.
Supported Standards, MIBs, and RFCs
Standards
No standards are associated with this feature.
MIBs
No new or modified MIBs are supported by this feature. Existing MIBs are used to support this feature. For more information on the MIBs used in the Cisco MGC software, refer to the Cisco Media Gateway Controller Release 9 Management Information Base Guide.
RFCs
No RFCs are associated with this feature.
Prerequisites for Using This Feature
You must have Cisco MGC software Release 9.5(2) to use this feature. Prerequisites for this release can be found in the Release Notes for the Cisco Media Gateway Controller Software Release 9.5(2).
The Cisco MGWs associated with your Cisco PGW 2200 must be running Cisco IOS 12.3(11)T and higher.
Provisioning Tasks
This section covers the following provisioning topics:
•
Adding DPNSS Signaling Services
•
Modifying Cisco 1700, 2600 or 3700 Series External Nodes To Use Old Interface Numbering Method
Adding DPNSS Signaling Services
To add MGCP signaling services to your provisioning data, perform the following steps:
Step 1
If you do not already have an active provisioning session, start one as described in the "Starting a Provisioning Session" section.
Step 2
Enter the following command to add a DPNSS signaling service:
mml>prov-add:dpnsspath:name="name", desc="description", extnode="mgw", mdo="dpnss_btnr188", custgrpid="idnum", sigslot=sslot, sigport=sport, subunit=sunitWhere:
•
name—The name you want to give to the DPNSS signaling service. The name can be as many as 20 characters long and can contain numbers, letters, and the dash (-) symbol. The name should begin with a letter.
•
description—An assigned name. It can be as many as 128 alphanumeric characters in length.
•
mgw—MML name of a previously defined DPNSS external node.
•
idnum—VNET ID, a four-digit ID; (0000).
•
sslot—Physical slot on the Cisco media gateway on which the link is terminated.
–
For Cisco 2600, 3600, and 3700 series media gateways, the valid values are integers from
0 to 63. Default value is 0.–
For all other media gateways, the valid values are integers from 0 to 15. Default value is 0.
•
sport—Physical port of the associated slot on the Cisco media gateway. Valid values are integers from 0 to 167. Default value is 0.
•
sunit—Physical subunit on the Cisco media gateway. Valid values are 0 and 1. Default value is 0.
For example, to add a DPNSS signaling service named brisvc1, you would enter the following command:
mml>prov-add:dpnsspath:name="brisvc1", extnode="dpnss-01", desc="DPNSS service", mdo="dpnss_btnr188", custgrpid="V123", sigslot=4, sigport=1, subunit=1Step 3
If there are no other components that you need to provision, end your provisioning session as described in the "Saving and Activating Your Provisioning Changes" section.
Adding D-Channels
To add D-channels to your provisioning data, perform the following steps:
Step 1
If you do not already have an active provisioning session, start one as described in the "Starting a Provisioning Session" section.
Step 2
Enter the following command to add a D-channel:
mml>prov-add:dchan:name="name", desc="description", svc="BRI", pri=1, [sessionset="ssetname"|tcplink="lnkname"], sigslot=sslot, sigport=sport, subunit=sunitWhere:
•
name—The name you want to give to the D-channel. The name can be as many as 20 characters long and can contain numbers, letters, and the dash (-) symbol. The name should begin with a letter.
•
description—An assigned name. It can be as many as 128 alphanumeric characters in length.
•
ssetname—MML name of a previously provisioned session set (used for PRI connections only).
•
lnkname—MML name of a previously provisioned Backhaul TCP link (used for BRI connections only).
•
sslot—Physical slot on the Cisco media gateway on which the link is terminated.
–
For Cisco 2600, 3600, and 3700 series MGWs, the valid values are integers from 0 to 63. Default value is 0.
–
For all other MGWs, the valid values are integers from 0 to 15. Default value is 0.
Note
This parameter must be set to 0 for QSIG/Q.931 over BRI Backhaul D-channels when the associated external node is a Cisco 17xx.
•
sport—Physical port of the associated slot on the Cisco MGW. Valid values are integers from 0 to 167. Default value is 0.
•
sunit—Physical subunit on the Cisco MGW. Valid values are 0 through 3. Default value is 0.
For example, to add an QSIG/Q.931 over BRI Backhaul D-channel named bridchan1, enter the following command:
mml>prov-add:dchan:NAME="bridchan1",DESC="QSIG BRI D channel 1", SVC="BRI", PRI="1", TCPLINK="britcp1", sigslot="4", sigport="1", subunit="1"Step 3
If there are no other components that you need to provision, end your provisioning session as described in the "Saving and Activating Your Provisioning Changes" section.
Modifying Cisco 1700, 2600 or 3700 Series External Nodes To Use Old Interface Numbering Method
To modify a Cisco 1700, 2600, or 3700 series external node to use the old interface numbering method, perform the following steps:
Step 1
Start a provisioning session as described in the "Starting a Provisioning Session" section.
Step 2
Enter the following command to edit the MDO file of the external node:
mml>prov-ed:extnode:name="name", type="old_type"Where:
•
name—MML name of the Cisco media gateway external node to be modified.
•
old_type—File name of the MDO file name to support the old interface numbering method, from the following list:
–
C1751_OLD
–
C1760_OLD
–
C2600_OLD
–
C2610XM_OLD
–
C2611XM_OLD
–
C2620_OLD
–
C2621_OLD
–
C2650X_OLD
–
C2651XM_OLD
–
C2691_OLD
–
C3725_OLD
–
C3745_OLD
For example, to modify a Cisco 2691 external node named va-2691-01, you enter the following command:
mml>prov-ed:extnode:name="va-2691-01", type="C2691_OLD"Step 3
Repeat the above step for each external node you want to modify in your provisioning data.
Step 4
If there are no other components that you need to provision, end your provisioning session as described in the "Saving and Activating Your Provisioning Changes" section.
Provisioning Examples
This section provides a provisioning example for this feature. Additional provisioning examples for the Cisco MGC software can be found in the Cisco Media Gateway Controller Software Release 9 Provisioning Guide.
prov-add:extnode:name="bri-2600-1",desc="BRI Backhaul C2600",type="C2600"prov-add:bripath:name="brisvc1",extnode="bri-2600-1",desc="BRI service to C2600",mdo="ETS_300_172",side="network",custgrpid="V123",crlen="2"prov-add:mgcppath:name="mgcpsvc1",extnode="bri-3640-01",desc="MGCP service to C2600"prov-add:tcplink:name="tcp1",ipaddr="IP_Addr1",port=7000,peeraddr="5.5.5.6",peerport=8001, extnode="bri-2600-1",type="BRI"prov-add:splnk:name="mgcpsigchan1", ipaddr="IP_Addr1", peeraddr="147.28.210.65", svc="mgcpsvc1", port=2427, peerport=2427, iproute1=iproute1, pri=1, desc="MGCP sigchan 1"prov-add:dchan:name="dchan1",desc="BRI D Channel 1", pri=1,svc="brisvc1",tcplink="tcp1", sigslot=1, sigport=1,subunit=0prov-rtrv:bripath:"all"Command Reference
This section documents the Man-Machine Language (MML) commands modified for this feature. All other MML commands are documented in the Cisco Media Gateway Controller Software Release 9 MML Command Reference.
PROV-ADD:dchan—Provision a D-Channel (Release 9.5(2))
PROV-ADD:dpnsspath—Adding a DPNSS Signaling Service (Release 9.5(2))
PROV-ED:dchan—Modify a D-Channel (Release 9.5(2))
PROV-ED:dpnsspath—Modifying a DPNSS Signaling Service (Release 9.5(2))
Reference Information
The following sections contain reference material related to this feature. Information is included on the following areas:
Provisioning Prerequisites
This section lists the data that you must gather to successfully provision this feature. For more information on planning the provisioning for the rest of the Cisco MGC software, refer to the Cisco Media Gateway Controller Software Release 9 Provisioning Guide.
Collecting DPNSS Signaling Service Data
The DPNSS signaling service component type represents a DPNSS signaling path that is back-hauled over IP to/from a Network Access Server (destination). You must be ready to enter the following data:
•
MML name
•
Description of this component
•
MDO file name (only one file currently supports DPNSS - dpnss_btnr188.mdo)
•
MML name of associated external node
•
Customer group ID
•
Physical slot number on voice gateway
•
Physical port number for slot on voice gateway
•
Local subunit
You can define the parameters for your DPNSS Signaling Services in Table 0-5 in the "Provisioning Worksheets" section.
Collecting D-Channel Data
The D-channel component type represents the connection between the Cisco PGW 2200 and a Cisco BRI or PRI voice gateway. You must be ready to enter the following data:
•
MML name
•
Description of this component
•
Signaling type
•
Priority
•
MML name of associated session set (for PRI connections only)
•
MML name of associated Backhaul TCP link (for BRI connections only)
•
Physical slot number on voice gateway
•
Physical port number for slot on voice gateway
•
Local subunit
You can define the parameters for your D-channels in Table 0-6 in the "Provisioning Worksheets" section.
Provisioning Basics
The procedures in this section describe how to start a provisioning session and how to save and activate the changes you have made.
•
Starting a Provisioning Session
•
Saving and Activating Your Provisioning Changes
•
Ending a Provisioning Session Without Activating Your Changes
For more detailed information about provisioning your Cisco MGC, refer to the Cisco Media Gateway Controller Software Release 9 Provisioning Guide.
Starting a Provisioning Session
You might need to start a provisioning session as part of your system operations. To do this, log in to the active Cisco MGC, start an MML session, and enter the following command:
prov-sta::srcver="curr_ver",dstver="mod_ver"Where:
•
curr_ver—The name of the current configuration version. In place of the name of the current configuration version, you can also enter:
–
new—A new default session configuration; no existing source configuration is available.
–
active—Selects the active configuration as the source for configuration changes.
Note
If you do not know the name of your current configuration session, you can use the procedure in the "Retrieving Data on the Current Provisioning Session" section.
•
mod_ver—A new configuration version name that contains your provisioning changes.
For example, to use a configuration version called ver1 as the basis for a version to be called ver2, you would enter the following command:
prov-sta::srcver="ver1",dstver="ver2"Once a provisioning session is underway, you can use the prov-add, prov-ed, and prov-dlt MML commands to add, modify, and delete components on your system. This document describes how to provision this feature. For more information on provisioning other components on your Cisco MGC, refer to the Cisco Media Gateway Controller Software Release 9 Provisioning Guide.
There are two ways to close your provisioning session: saving and activating your provisioning changes, as described in the "Saving and Activating Your Provisioning Changes" section or ending your provisioning session without saving and activating your changes, as described in the "Ending a Provisioning Session Without Activating Your Changes" section.
Saving and Activating Your Provisioning Changes
When you have completed making provisioning changes in your session, you must enter a command to save and activate your changes. There are two different provisioning MML commands that do this: prov-cpy and prov-dply.
CautionUsing the prov-cpy or prov-dply MML command can severely impact your system's call processing performance, depending on the extent of your provisioning changes. We recommend that these commands be issued during a maintenance window when traffic is minimal.
The prov-cpy MML command is used to save and activate your changes on simplex Cisco MGC (single host) systems.
Note
When you enter the prov-cpy command, your provisioning session is also automatically ended. If you want to make additional provisioning changes, you must start a new provisioning session as described in the "Starting a Provisioning Session" section.
CautionDo not use the prov-cpy command to save and activate your changes on a continuous-service Cisco MGC system (one with active and standby hosts). Saving and activating using prov-cpy on such a system would require using the prov-sync MML command to synchronize the provisioning data on the active and standby hosts. The system does not indicate when the synchronization process fails, which would create problems for any future switchover operations.
The prov-dply MML command is used to save and activate your changes on the active and standby
Cisco MGCs in a continuous-service system. This command should not be used on a Cisco MGC in a simplex configuration.
Note
When you enter the prov-dply command, your provisioning session is also automatically ended, unless an error occurs during execution. If you want to make additional provisioning changes, you must start a new provisioning session, as described in the "Starting a Provisioning Session" section.
Ending a Provisioning Session Without Activating Your Changes
You may find that you want to end a provisioning session without saving and activating the changes you have entered during your session. If this is the case, you can enter the prov-stp MML command. This command ends your current provisioning session and your changes are not entered.
Retrieving Provisioning Data
You can use the prov-rtrv MML command to retrieve information about your current provisioning settings. The ways in which you can use this command to retrieve provisioning data are described in the following sections:
•
Retrieving Data for an Individual Component
•
Retrieving Data for All Components
•
Retrieving Data for All Components of a Particular Type
•
Retrieving Data on the Current Provisioning Session
•
Retrieving Data on Supported Signaling Protocols
Retrieving Data for an Individual Component
You can retrieve provisioning data for any individual component of your system. To do this, log in to the active Cisco MGC, start an MML session, and enter the following command:
prov-rtrv:component:name=MML_nameWhere:
•
component—The MML component type associated with the desired component. You can find a complete list of MML component types in the Cisco Media Gateway Controller Software Release 9 Provisioning Guide.
•
MML_name—The MML name for the desired component. You can determine the MML names for the various components using the prov-rtrv:all MML command.
For example, to view the provisioning data for a SS7 signaling service called ss7svc1, you would enter the following command:
prov-rtrv:ss7path:name="ss7svc1"The response to the command is dependent upon the component type associated with the desired component.
Retrieving Data for All Components
You can retrieve data for all of the components provisioned on your system. To do this, log in to the active Cisco MGC, start an MML session, and enter the following command:
prov-rtrv:allRetrieving Data for All Components of a Particular Type
You can retrieve provisioning data on all components of a particular type on your system. To do this, log in to the active Cisco MGC, start an MML session, and enter the following command:
prov-rtrv:component:"all"Where component is the MML component type associated with the desired component group. You can find a complete list of MML component types in the Cisco Media Gateway Controller Software Release 9 Provisioning Guide.
For example, to view the provisioning data for all SS7 signaling services, you would enter the following command:
prov-rtrv:ss7path:"all"Retrieving Data on the Current Provisioning Session
You can retrieve provisioning data on the current provisioning session. To do this, log in to the active Cisco MGC, start an MML session, and enter the following command:
prov-rtrv:sessionThe system returns a response similar to the following:
MGC-02 - Media Gateway Controller 2003-01-13 13:39:19M RTRV"session=jtest:session"/*Session ID = mml1SRCVER = activeDSTVER = jtest*/Retrieving Data on Supported Signaling Protocols
You can retrieve protocol data for the current provisioning session. To do this, log in to the active Cisco MGC, start an MML session, and enter the following command:
prov-rtrv:variantsComponents
The sections below discuss the provisioning components that are modified for this feature. For information on the rest of the components in the Cisco MGC software, refer to the Cisco Media Gateway Controller Software Release 9 Provisioning Guide.
D-Channel
The D-channel component type represents a D-channel used on the Cisco MGC. There can be a maximum of two channels per IPFAS (one primary and one backup). Its MML name is as follows:
•
MML Name—DCHAN
The D-channel component structure is shown in Table 1.
The following rules apply when you are creating or editing D-channels:
•
Backup D-channels for QSIG/Q.931 Over BRI Backhaul signaling services are not supported.
•
The priority for QSIG/Q.931 Over BRI Backhaul D-channels should be set to 1.
•
Session sets are used only in support of IPFAS D-channels.
•
TCP links are used only in support of QSIG/Q.931 Over BRI Backhaul D-channels.
•
Up to 1000 D-channels can be provisioned against a single IP address and port combination used by your Backhaul TCP links. Since the Cisco MGC supports a maximum of two IP address and port combinations, you can provision a maximum of 1000 D-channels for a QSIG/Q.931 Over BRI Backhaul signaling service.
DPNSS Signaling Service
The DPNSS signaling service component represents a DPNSS path backhauled over IP to a media gateway. Its MML name is as follows:
•
MML Name—DPNSSPATH
The DPNSS signaling service component structure is shown in Table 2.
The following attributes cannot be modified:
•
NAME
•
EXTNODE
The following rules apply when creating/editing DPNSS signaling paths:
•
The maximum number of combined DPNSSPATHs and NASPATHs per IUA External Node is IUA.maxSigPathsPerExtNode = 112 from XECfgParm.dat. Since DPNSSPATHs and NASPATHs can share the same association, the existing IUA.maxNasPathsPerExtNode will be renamed to IUA.maxSigPathsPerExtNode in order to support both.
•
The maximum number of combined DPNSSPATHs and IUA NASPATHs is IUA.maxSigPaths = 1500 from XECfgParm.dat. The existing IUA.maxNasPaths will be renamed to IUA.maxSigPaths in order to support both with the same validation limit.
•
Check the maximum number of external nodes with IUA type using the parameter IUA.maxExtNodes = 256. This parameter will be shared by both naspath and dpnsspath. The existing parameter IUA.maxNasExtNodes will be renamed to IUA.maxExtNodes.
•
An ASSOCIATION must be define with same EXTNODE attribute as the DPNSSPATH. If this ASSOCIATION hasn't been defined when the DPNSSPATH is added/edited, a warning is issued. If the ASSOCIATION still hasn't been defined when provisioning session is copied or deployed, an error message will be generated and the copy or deployment will be stopped.
•
If the ASSOCIATION with the same EXTNODE value as the DPNSSPATH is deleted, a warning message will be issued to inform the user that the DPNSSPATH must also be deleted. If it hasn't when the provisioning session is copied or deployed, an error message will be generated and the copy or deployment will be stopped.
External Node
The external node component represents another node with which the MGC communicates. Its MML name is as follows:
•
MML Name—EXTNODE
The external node component structure is shown in Table 3.
Table 3 EXTNODE Component Structure
Parameter MML Name Parameter Description Parameter Value (Default)NAME
Unique component name used in MML commands
The name can be as many as 20 alphanumeric characters. No special characters other than "-" are allowed. The name should begin with a letter.
DESC
Component description
The description can be up to 128 characters.
TYPE
The type of the external node
Valid values can be found in the "External Node Types" section.
ISDNSIGTYPE
ISDN signaling type
Valid values are IUA or N/A (default is N/A). This parameter is added in software Release 9.4(1).
GROUP
M3UA/SUA group number
Value is 1-100 for M3UA or SUA nodes. Value is 0 for nodes that do not support M3UA or SUA. This parameter is added in software Release 9.4(1).
The description parameter (DESC) is the only parameter for this command that can be modified, except in case of the Support of Enhanced Interface Numbering feature. In this case, you can change the type from the current setting to the same value with the "_OLD" string added to the name.
The following rules apply when you are creating or editing external nodes:
•
TYPE must be one of the valid external node types.
•
The maximum number of external nodes with an ISDNSIGTYPE of IUA is 256.
External Node Types
Table 4 lists the external node types, the software release in which they were introduced, and the signaling service types they support.
Provisioning Worksheets
This section contains worksheets for the provisioning components required for this feature. For worksheets covering the rest of the provisioning components in the Cisco MGC software, refer to the Cisco Media Gateway Controller Software Release 9 Provisioning Guide.
Table 0-5 DPNSS Signaling Service Worksheet Example
Name External
Node Customer Group ID Slot Port Subunit Descriptiondpnsssvc1
dpnss-01
V123
1
1
1
DPNSS path to 2600
Table 0-6 D-Channel Worksheet Example
Name Signaling Type Priority Link Slot Port Subunit Descriptionbrichan1
bri
1
britcp1
0
4
1
bri d-channel 1
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
Cisco documentation and additional literature are available in the Product Documentation DVD package, which may have shipped with your product. The Product Documentation DVD is updated regularly and may be more current than printed documentation.
The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace:
http://www.cisco.com/go/marketplace/
Ordering Documentation
Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Cisco will continue to support documentation orders using the Ordering tool:
•
Registered Cisco.com users (Cisco direct customers) can order documentation from the Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
•
Instructions for ordering documentation using the Ordering tool are at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
•
Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).
Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can send comments about Cisco documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
•
Report security vulnerabilities in Cisco products.
•
Obtain assistance with security incidents that involve Cisco products.
•
Register to receive security information from Cisco.
A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
•
Emergencies — security-alert@cisco.com
An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
•
Nonemergencies — psirt@cisco.com
In an emergency, you can also reach PSIRT by telephone:
•
1 877 228-7302
•
1 408 525-6532
Tip
We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.htm
The link on this page has the current PGP key ID in use.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•
Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:
http://www.cisco.com/go/marketplace/
•
Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:
•
Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:
•
iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/
•
Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
•
Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:
http://www.cisco.com/en/US/products/index.html
•
Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:
http://www.cisco.com/discuss/networking
•
World-class networking training is available from Cisco. You can view current offerings at this URL:
http://www.cisco.com/en/US/learning/index.html
Glossary
Table 7 contains definitions of acronyms and technical terms used in this feature module.
Feedback

