Table Of Contents
Support for MGX 8880 with VXSM Trunking Gateway
Supported Standards, MIBs, and RFCs
Prerequisites for Using This Feature
Adding Cisco Media Gateway External Nodes
Entering an Invalid Sigslot Value
Entering an Invalid Sigport Value
Entering an Invalid Priority Value
Deleting an Invalid D-channel Value
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Support for MGX 8880 with VXSM Trunking Gateway
Document Release History
Feature History
This document describes new properties and naming conventions for provisioning the Voice Switch Service Module (VXSM) on the Cisco PGW 2200 Softswitch, also known as the Cisco Media Gateway Controller (MGC).
This feature is described in the following sections:
•
Supported Standards, MIBs, and RFCs
•
Prerequisites for Using This Feature
•
Cisco Product Security Overview
•
Obtaining Technical Assistance
•
Obtaining Additional Publications and Information
Feature Overview
This feature provides support on the Cisco MGC to extend provisioning and range modification for the MGX8000 chassis, including the Voice Interworking Service Module (VISM) and the Voice Switch Service Module (VXSM).
This feature provides the following support:
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External node type VISM
•
External node type VXSM
•
VXSM endpoint name convention: DS/S-0/DS1-#/#@gateway, DS/S-0/DS1-#/*@gateway and *@gateway
•
Hairpin call handing for VISM and VXSM
Note
The use of external node type MGX is still available for VISM, but is not preferred.
Benefits
This feature provides the following benefits:
Support External Node Type VISM
Add a new external node type of VISM. For new deployments, VISM can be selected as the external node.
Support External Node Type VXSM
Add a new external node type of VXSM. For new deployments, VXSM can be selected as the external node.
Restrictions
This feature is for use with the following Cisco media gateways:
•
MGX 8850 Media Gateway
•
MGX 8880 Media Gateway
•
After switchover of the VXSM from active to standby, active, stable voice calls are maintained. For data calls (for example, fax and modem calls), only the bearer path for the call is maintained upon a switchover.
–
Bearer path after switchover will revert to a voice call; it is up to the end data devices to resynchronize/reattempt their data transmission to maintain the data flow.
–
Transient data calls (i.e. voice calls in the process of being converted to a data call) will not be preserved on the newly active VXSM.
•
To avoid MGC overload conditions, set the VXSM configuration for the MGCP DLCX (Delete Connection) value to not exceed 24 messages a second for each VXSM.
•
Dual Tone Multifrequency (DTMF) support
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In-band DTMF (G.711) - no issues
–
RFC 2833 - no issues
–
SIP Subscribe/Notify - not supported after switchover
–
H.245 alphanumeric method - not supported after switchover
Related Documents
This document contains information that is related strictly to this feature. The documents that contain additional information related to the Cisco MGC are listed below:
•
Release Notes for Cisco Media Gateway Controller Software Release 9.5(2)
•
Cisco Media Gateway Controller Hardware Installation Guide
•
Cisco Media Gateway Controller Software Release 9 Provisioning Guide
•
Cisco Media Gateway Controller Software Release 9 MML Command Reference
•
Cisco Media Gateway Controller Software Release 9 Messages Reference Guide
•
Cisco Media Gateway Controller Software Release 9 Operations, Maintenance, and Troubleshooting Guide
Supported Platforms
The hardware platforms supported for the Cisco MGC software are described in the Cisco Media Gateway Controller Hardware Installation Guide. The supported software version is the Cisco MGC software Release 9.5(2), and later.
Supported Standards, MIBs, and RFCs
Standards
No new or modified standards are supported by this feature.
MIBs
No new or modified MIBs are supported by this feature.
For more information on the MIBs used in the Cisco MGC software, refer to the Cisco Media Gateway Controller Software Release 9 Management Information Base Guide.
RFCs
No new or modified RFCs are supported by this feature.
Prerequisites for Using This Feature
You must have Cisco MGC software Release 9.5(2) and you must have installed the latest 9.5(2) patch set. Prerequisites for this release can be found in the Release Notes for Cisco Media Gateway Controller Software Release 9.5(2).
Provisioning Tasks
The following sections describe the MGC provisioning related to this feature:
Provisioning Prerequisites
This section lists the data that you must gather to provision this feature. For more information on planning the provisioning for the rest of the Cisco MGC software, refer to the Cisco Media Gateway Controller Software Release 9 Provisioning Guide.
Collecting External Node Data
The external node component type refers to any node with which the MGC communicates. You must be ready to enter the following data about the node:
•
Man-Machine Language (MML) name
•
Component description
•
External node type
•
ISDN signaling type
Provisioning Procedures
Provisioning of the external nodes to which the Cisco MGC is connected is described in the following sections.
This provisioning is performed when an external node type of VISM or VXSM is added or modified during a provisioning session. This section covers the following provisioning topics:
•
Adding Cisco Media Gateway External Nodes
Provisioning Basics
Use these procedures to start a provisioning session and to save and activate the changes you have made:
•
Starting a Provisioning Session
•
Saving and Activating Your Provisioning Changes
•
Ending a Provisioning Session Without Activating Your Changes
For more detailed information about provisioning your Cisco MGC, refer to the Cisco Media Gateway Controller Software Release 9 Provisioning Guide.
Starting a Provisioning Session
You may need to start a provisioning session as part of your system operations. To do this, log in to the active Cisco MGC, start an MML session, and enter the following command:
prov-sta::srcver="curr_ver",dstver="mod_ver"Where:
•
curr_ver—The name of the current configuration version. In place of the name of the current configuration version, you can also enter:
–
new—A new default session configuration; no existing source configuration is available.
–
active—Selects the active configuration as the source for configuration changes.
Note
If you do not know the name of your current configuration session, you can use the procedure described in the "Retrieving Data for the Current Provisioning Session" section.
•
mod_ver—A new configuration version name that contains your provisioning changes.
For example, to use a configuration version called ver1 as the basis for a version to be called ver2, you would enter the following command:
prov-sta::srcver="ver1",dstver="ver2"Once a provisioning session is underway, you can use the prov-add, prov-ed, and prov-dlt MML commands to add, modify, and delete components on your system. This document describes how to provision this feature. For more information on provisioning other components on your Cisco MGC, refer to the Cisco Media Gateway Controller Software Release 9 Provisioning Guide.
There are two ways to close your provisioning session: saving and activating your provisioning changes, as described in the "Saving and Activating Your Provisioning Changes" section or ending your provisioning session without saving and activating your changes, as described in the "Ending a Provisioning Session Without Activating Your Changes" section.
Saving and Activating Your Provisioning Changes
When you have completed making provisioning changes in your session, you must enter a command to save and activate your changes. There are two different provisioning MML commands that do this: prov-cpy and prov-dply.
CautionUsing the prov-cpy or prov-dply MML command can severely impact your system's call processing performance, depending on the extent of your provisioning changes. We recommend that you issue these commands during a maintenance window when traffic is minimal.
The prov-cpy MML command is used to save and activate your changes on simplex Cisco MGC (single host) systems.
Note
When you enter the prov-cpy command, your provisioning session is also automatically ended. If you want to make additional provisioning changes, you must start a new provisioning session, as described in the "Starting a Provisioning Session" section.
CautionDo not use the prov-cpy command to save and activate your changes on a continuous-service Cisco MGC system (one with active and standby hosts). Saving and activating using prov-cpy on such a system requires using the prov-sync MML command to synchronize the provisioning data on the active and standby hosts. The system does not indicate when the synchronization process fails, which creates problems when a switchover operation occurs.
The prov-dply MML command is used to save and activate your changes on the active and standby
Cisco MGCs in a continuous-service system. This command should not be used on a Cisco MGC in a simplex configuration.
Note
When you enter the prov-dply command, your provisioning session is also automatically ended, unless an error occurs during execution. If you want to make additional provisioning changes, you must start a new provisioning session, as described in the "Starting a Provisioning Session" section.
Ending a Provisioning Session Without Activating Your Changes
If you want to end a provisioning session without saving and activating the changes you have entered, enter the prov-stp MML command. This command ends your current provisioning session and your changes are not entered.
Retrieving Provisioning Data
You can use the prov-rtrv MML command to retrieve information about your current provisioning settings. The ways you can use this command to retrieve provisioning data are described in the following sections:
•
Retrieving Data for an Individual Component
•
Retrieving Data for All Components
•
Retrieving Data for All Components of a Particular Type
•
Retrieving Data for the Current Provisioning Session
Retrieving Data for an Individual Component
You can retrieve provisioning data for an individual component on your system. To do this, log in to the active Cisco MGC, start an MML session, and enter the following command:
prov-rtrv:component:name=MML_nameWhere:
•
component—The MML component type associated with the desired component. You can find a complete list of MML component types in the Cisco Media Gateway Controller Software Release 9 Provisioning Guide.
•
MML_name—The MML name for the desired component. You can determine the MML names for the various components using the prov-rtrv:all MML command.
For example, to view the provisioning data for an SS7 signaling service called ss7svc1, you enter the following command:
prov-rtrv:ss7path:name="ss7svc1"The response to the command depends on the component type associated with the desired component. For example, to view the properties for an SUA routing key called suakey1, you enter the following command:
prov-rtrv:suakey:name="suakey1"Retrieving Data for All Components
You can retrieve data for all of the components provisioned on your system. To do this, log in to the active Cisco MGC, start an MML session, and enter the following command:
prov-rtrv:allRetrieving Data for All Components of a Particular Type
You can retrieve provisioning data for all components of a particular type on your system. To do this, log in to the active Cisco MGC, start an MML session, and enter the following command:
prov-rtrv:component:"all"Where: component is the MML component type associated with the desired component group. You can find a complete list of MML component types in the Cisco Media Gateway Controller Software Release 9 Provisioning Guide.
For example, to view the provisioning data for all SS7 signaling services, you enter the following command:
prov-rtrv:ss7path:"all"Retrieving Data for the Current Provisioning Session
You can retrieve provisioning data for the current provisioning session. To do this, log in to the active Cisco MGC, start an MML session, and enter the following command:
prov-rtrv:sessionThe system returns a response similar to the following:
MGC-02 - Media Gateway Controller 2003-01-13 13:39:19M RTRV"session=jtest:session"/*Session ID = mml1SRCVER = activeDSTVER = jtest*/Adding Components
This section and the following subsections identify the steps you take to provision this feature as part of initial provisioning.
Adding Cisco Media Gateway External Nodes
This section contains the procedures that you must perform to add a VISM or VXSM as an external node type to your Cisco MGC provisioning data. When provisioning the components that enable the Cisco MGC to support VISM or VXSM external node types, perform the following procedure:
•
Adding Cisco Media Gateway External Nodes
Adding Cisco Media Gateway External Nodes
To add Cisco media gateway external nodes to your provisioning data, perform the following steps:
Step 1
Start a provisioning session, as described in the "Starting a Provisioning Session" section.
Step 2
Enter the following command to add a Cisco media gateway external node:
mml> prov-add:extnode:name="name",desc="description",type="as",isdnsigtype="n/a"Where:
•
name—The name you want to give to the component. The name can be as many as 20 characters long and can contain numbers, letters, and the dash (-) symbol. The name should begin with a letter.
•
description—An assigned name. It can be as many as 128 alphanumeric characters in length.
•
as—The MML name for the type of Cisco media gateway. Valid values can be found in the "External Node Types" section.
For example, to add a Cisco media gateway external node named mgx8850-207-01, enter the following command:
mml> prov-add:extnode:name="mgx8850-207-01",desc="External Node for VXSM on 8850-207 Slot 01",type="VXSM",isdnsigtype="n/a",group=0Step 3
Repeat Step 2 for each Cisco media gateway external node you want to add to your provisioning data.
Step 4
If there are no other nodes that you want to add, end your provisioning session as described in the "Saving and Activating Your Provisioning Changes" section.
Modifying Components
Use the following procedure for modifying the external nodes connected to your Cisco MGC:
Modifying Cisco Media Gateway External Nodes
Desc is the only parameter that can be modified for an existing Cisco media gateway external node. To edit the description of a Cisco media gateway external node, perform the following steps:
Step 1
Start a provisioning session as described in the "Starting a Provisioning Session" section.
Step 2
Enter the following command to edit the description of a Cisco media gateway external node:
mml> prov-ed:extnode:name="name",desc="description"Where:
•
name—MML name of the Cisco media gateway external node to be modified.
•
description—An assigned name. It can be as many as 128 alphanumeric characters in length.
For example, to modify a Cisco media gateway external node named mgx8850-207-01, you enter the following command:
mml> prov-ed:extnode:name="mgx8850-207-01",desc="External Node for VXSM on 8850-207 Slot 01"Step 3
Repeat the above steps for each Cisco media gateway external node you want to modify in your provisioning data.
Step 4
If there are no other components that you need to provision, end your provisioning session as described in the "Saving and Activating Your Provisioning Changes" section.
Deleting Components
Use the following procedure for deleting the external node connections to your Cisco MGC 2200.
Deleting Cisco Media Gateway External Nodes
To delete Cisco media gateway external nodes from your provisioning data, perform the following steps:
Step 1
Set the interface on the external node that is associated with the Cisco MGC software to the out-of-service (OOS) state. Refer to the documentation for your media gateway for more information on taking interfaces OOS.
Step 2
If your system uses IP routes for this external node, delete the IP routes.
Step 3
Enter the following command to delete a Cisco media gateway external node:
mml> prov-dlt:extnode:name="name"Where name is the MML name of the Cisco media gateway external node to be deleted.
For example, to delete a Cisco media gateway external node named mgx8850-207-01, you enter the following command:
mml> prov-dlt:extnode:name="mgx8850-207-01"Step 4
Repeat the above steps for each Cisco media gateway external node you want to delete from your provisioning data.
Provisioning Example
This section provides a provisioning example for this feature. Not all of the provisioning commands are included, only the commands specific to this feature are included in the provisioning example. Additional provisioning examples for the Cisco MGC software can be found in the Cisco Media Gateway Controller Software Release 9 Provisioning Guide.
________________________________________; External Node;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;prov-add:EXTNODE:NAME="mgx8850-207-01",DESC="External Node for VXSM on 8850-207 Slot 01",TYPE="VXSM",ISDNSIGTYPE="N/A",GROUP=0________________________________________________________________________________; MGCP Path;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;prov-add:MGCPPATH:NAME="mgcp8850-207-01",DESC="MGCP service",EXTNODE="mgx8850-207-01"________________________________________; MGCP Path;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;prov-add:IPLNK:NAME="mgcp-8850-207-01-lk1",DESC="MGCP link 1 to mgcp8850-207-01",SVC="mgcp8850-207-01",IPADDR="IP_Addr2",PORT=2427, PEERADDR="172.16.0.1",PEERPORT=2427,PRI=1,IPROUTE="vxsm-7200-2"________________________________________________________________________________; Signaling Service Property;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;prov-add:sigsvcprop:NAME="mgcp8850-207-01",mgcpDomainNameRemote="DS/S-0/DS1-0/1@mgx8850-20 7-1"________________________________________________________________________________; Trunk Group;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;prov-add:TRNKGRP:NAME="2110",CLLI="CLLIDPC1",SVC="ss7svc2",TYPE="TDM_ISUP",SELSEQ="ASC",QA BLE="N"________________________________________________________________________________; Trunk Group Property;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;prov-add:trnkgrpprop:name="2110",CustGrpId="DP1A"________________________________________________________________________________; Switch Trunk;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;prov-add:switchtrnk:name="20101",trnkgrpnum="2101",span="ffff",cic=1,endpoint="DS/S-0/DS1- 0/1@mgx8850-207-1",spansize=31,cu="mgx8850-207-01"prov-add:switchtrnk:name="20102",trnkgrpnum="2102",span="ffff",cic=32,endpoint="DS/S-0/DS1 -1/1@mgx8850-207-1",spansize=31,cu="mgx8850-207-01"________________________________________Command Reference
This section documents new, modified, or deleted Man-Machine Language (MML) commands. All other MML commands are documented in the Cisco Media Gateway Controller Software Release 9 MML Command Reference Guide.
Modified Components
The following components are modified for this feature.
D-Channel
The D-channel component type represents a D-channel used on the Cisco MGC. There can be a maximum of two channels per IP Facility Associated Signaling (IPFAS) (one primary and one backup). Its MML name is as follows:
•
MML Name—DCHAN
The D-channel component structure is shown in Table 1.
The following rules apply when you are creating or editing D-channels:
•
Backup D-channels for QSIG/Q.931 over BRI Backhaul signaling services are not supported.
•
The priority for QSIG/Q.931 over BRI Backhaul D-channels should be set to 1.
•
Session sets are used only in support of IPFAS D-channels.
•
TCP links are used only in support of QSIG/Q.931 over BRI Backhaul D-channels.
•
Up to 1000 D-channels can be provisioned against a single IP address and port combination used by your backhaul TCP links. Since the Cisco MGC supports a maximum of two IP address and port combinations, you can provision a maximum of 1000 D-channels for a QSIG/Q.931 over BRI Backhaul signaling service.
•
For an external node TYPE selection of VXSM, the SIGPORT range is 1-336 and SIGSLOT must be set to 0.
External Node
The external node component represents another node with which the MGC communicates. Its MML name is as follows:
•
MML Name—EXTNODE
The parameters for EXTNODE are defined in Table 2.
Table 2 External Node Component Structure
Parameter MML Name Parameter Description Parameter Values (Default)NAME
MML name
The name can be as many as 20 alphanumeric characters. No special characters other than "-" are allowed. The name should begin with a letter.
DESC
Component description
The description can be up to 128 characters.
TYPE
The type of the external node
Valid values can be found in the "External Node Types" section. The TYPE parameter is case sensitive.
ISDNSIGTYPE
ISDN signaling type
Valid values are IUA or N/A (default is N/A). This parameter was added in software Release 9.4(1).
GROUP
M3UA/SUA group number
Value is 1-100 for M3UA or SUA nodes. Value is 0 for nodes that do not support M3UA or SUA. This parameter was added in software Release 9.4(1).
Note
DESC is the only parameter for this command that can be modified:
The following rules apply when you are creating or editing external nodes:
•
TYPE must be one of the valid external node types.
•
The TYPE parameter is case sensitive.
•
The maximum number of external nodes with an ISDNSIGTYPE of IUA is 256.
•
The MGCP endpoint notation for the DS1 number range is 0-335.
External Node Types
Table 3 lists the external node MML name type and the signaling service types the node supports.
Reference Information
The following sections contain reference material related to this feature. Information is included on the following areas:
Endpoint Naming
Support for the VXSM endpoint naming convention is as follows:
•
DS/S-0/DS1-#/#@gateway,
•
DS/S-0/DS1-#/*@gateway, or
•
*@gateway.
•
For the MGCP endpoint notation, DS1 # range is from 0 to 335.
Error Messages
This section contains error messages that might occur while you are using the MML commands.
Entering an Invalid Sigslot Value
Entering an invalid sigslot value (1) when VXSM is the external node type.
va-saturn mml> prov-add:DCHAN:NAME="VXSM-D",DESC="Dchannel INET port 5 on vxsm-TEST",SVC="VXSM-1",PRI=1,SESSIONSET="ses-vXSM",SIGSLOT=1,SIGPORT=1MGC-02 - Media Gateway Controller 2005-02-28 22:58:23.113 ESTM DENYSROF"DCHAN:VXSM-D:Invalid sigslot value. Slot must be 0 for external node type: VXSM"/* Status, Requested Operation Failed on the component */;va-saturn mml>Entering an invalid sigslot value (64) when VISM is the external node type.
va-saturn mml> prov-add:DCHAN:NAME="VISM-D",DESC="Dchannel INET port 5 on vism-TEST",SVC="VISM-1",PRI=1,SESSIONSET="ses-vISM",SIGSLOT=64,SIGPORT=167MGC-02 - Media Gateway Controller 2005-02-28 23:50:03.021 ESTM DENYSROF"DCHAN:VISM-D:Invalid sigSlot value: 64"/* Status, Requested Operation Failed on the component */;va-saturn mml>Entering an Invalid Sigport Value
Entering an invalid sigport value (0) when VXSM is the external node type.
va-saturn mml> prov-add:DCHAN:NAME="VXSM-D",DESC="Dchannel INET port 5 on vxsm-TEST",SVC="VXSM-1",PRI=1,SESSIONSET="ses-vXSM",SIGSLOT=0,SIGPORT=0MGC-02 - Media Gateway Controller 2005-02-28 22:59:54.422 ESTM DENYSROF"DCHAN:VXSM-D:SIGPORT should be 1-336"/* Status, Requested Operation Failed on the component */;va-saturn mml>Entering an invalid sigport value (337) when VXSM is the external node type.
va-saturn mml> prov-add:DCHAN:NAME="VXSM-D",DESC="Dchannel INET port 5 on vxsm-TEST",SVC="VXSM-1",PRI=1,SESSIONSET="ses-vXSM",SIGSLOT=0,SIGPORT=337MGC-02 - Media Gateway Controller 2005-02-28 23:01:25.412 ESTM DENYSROF"DCHAN:VXSM-D:SIGPORT should be 1-336"/* Status, Requested Operation Failed on the component */;va-saturn mml>Entering an invalid sigport value (168) when VISM is the external node type.
mml> prov-add:DCHAN:NAME="VISM-D",DESC="Dchannel INET port 5 on vism-TEST",SVC="VISM-1",PRI=1,SESSIONSET="ses-vISM",SIGSLOT=63,SIGPORT=168MGC-02 - Media Gateway Controller 2005-02-28 23:49:41.866 ESTM DENYSROF"DCHAN:VISM-D:SIGPORT should be 0-167"/* Status, Requested Operation Failed on the component */;Entering an Invalid Priority Value
Entering a priority value of 1 when another priority value of 1 already exists.
va-saturn mml> prov-add:DCHAN:NAME="VXSM-D2",DESC="Dchannel INET port 5 on vxsm-TEST",SVC="VXSM-1",PRI=1,SESSIONSET="ses-vXSM",SIGSLOT=0,SIGPORT=336MGC-02 - Media Gateway Controller 2005-02-28 23:04:03.766 ESTM DENYSROF"DCHAN:VXSM-D2:There can only be one D Channel with a priority of 1 for SVC vxsm-1."/* Status, Requested Operation Failed on the component */;Deleting an Invalid D-channel Value
Entering an invalid D-channel value to delete when VXSM is the external node type.
va-saturn mml> prov-dlt:DCHAN:NAME="MGX8850-D",DESC="Dchannel INET port 5 on MGX8850-TEST",SVC="MGX8850-1",PRI=1,SESSIONSET="ses-MGX8850",SIGSLOT=0,SIGPORT=168 MGC-02 - Media Gateway Controller 2005-03-01 00:08:57.711 ESTM DENYSROF"DCHAN:MGX8850-D:The D Channel :mgx8850-d: does not exists."/* Status, Requested Operation Failed on the component */;Provisioning Worksheets
This section contains worksheets for the provisioning components required for this feature. For worksheets covering the rest of the provisioning components in the Cisco MGC software, refer to the Cisco Media Gateway Controller Software Release 9 Provisioning Guide.
Table 4 External Node Worksheet Example
Name Type ISDN Signaling Type Group Descriptionva-8850-37
MGX8850
IPFAS
BRI to va-8850-37
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The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:
http://www.cisco.com/go/marketplace/
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Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:
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Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:
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iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
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Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
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World-class networking training is available from Cisco. You can view current offerings at this URL:
http://www.cisco.com/en/US/learning/index.html
Glossary
Table 5 contains definitions of acronyms and technical terms used in this feature module.


