Table Of Contents
A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - R - S - T - U - V - W -
index
A
AA prompt
configuring A-11
creating automated attendant 4-10
AA Route Address, field description A-33
accessing
administrator interface 4-4
user interface 5-2
adding
Personal Assistant to existing partitions 1-33
Personal Assistant to new partitions 1-36
Add Rule section (Dial Rules), field description A-17
Add Rule section (Directory Lookup Rules), field description A-19
Add Server button A-15
administrator interface, logging into 4-4
Allow Barge-In, field description A-4
Alternate Spoken Name, field description A-21
assigning
calling search space 3-4
phones to partition 3-4
audience, for this document x
automated attendant
configuring A-11
configuring CTI route point 3-11
creating 4-10
explanation 1-3
B
Barge-In
configuring 4-7
purpose of 4-7
busy tone, when calling Personal Assistant 6-6
C
calendar, rules not working 6-8
calendar-based routing, configuring 4-11
Calendar Mailbox Name, field description A-13
Calendar Server Name, field description A-12
call
dropping, resolving 6-4
history logs 6-15
intercepting, configuration 3-5
problems with interception 6-11
takes too long to answer 6-6
transferred to voice mail too quickly 6-3
call forward busy
configuring for CTI route point 3-12
disabling for media ports 3-14
load balancing's affect on users 1-25
use in load balancing 1-24
call forward no answer
configuring for CTI route point 3-12
disabling for media ports 3-14
load balancing's affect on users 1-25
use in load balancing 1-24
calling search space
adding Personal Assistant to existing 1-33
adding Personal Assistant to new 1-36
assigning 3-4
creating 3-3
creating for Personal Assistant 3-6
managed phone partition 1-38
sample configuration without Personal Assistant 1-31
sample configuration with Personal Assistant 1-33
understanding 1-6
call intercepting
software requirements 1-10
understanding 1-30
Call Pickup Timeout, field description A-26
call routing
calendar-based rules not working 6-8
load balancing's effect on 1-26
CDP support, in Personal Assistant 6-19
changing partitions 3-10
Cisco CallManager
configuring for Personal Assistant 3-1
configuring Unity 3-15
configuring user 3-12
CTI route points and media ports 1-5
database locations, required for installation 2-5
enabling Personal Assistant to intercept calls from 1-30
load balancing 1-24
multiple clusters 1-29
partitions and calling search spaces 1-6
required version 1-10
understanding load balancing 1-23
Cisco CallManager clusters
effect on rule-based routing 1-7
understanding 1-6
using with Personal Assistant 1-7
Cisco IP terminology, understanding 1-4
CiscoWorks2000, integrating with 6-19
CiscoWorks2000 Host Name, field description A-27
cluster
configuring Personal Assistant servers 4-20
creating 1-18
creating with active failover 1-27
creating with failover 1-26
creating with spare failover 1-28
interaction between servers 1-16
multiple Cisco CallManager 1-29
collecting trace and debug information 6-17
concurrent calls
estimated support per server 1-20
estimated support per server (example) 1-22
supporting 1-19
configuring
automated attendant 4-10
corporate directory 4-18
corporate directory settings A-22
CTI route point 3-11
dial rules A-16
directory hierarchies 4-17
directory lookup rules A-18
JTAPI user 3-12
load balancing 1-24
messaging 4-11
messaging settings A-12
overview 4-1
Personal Assistant 4-1
Personal Assistant servers 4-20
phone route plan 3-2
server settings A-31
speech recognition 4-5
speech recognition settings A-2
telephony 4-8
telephony settings A-8
voice mail 4-11
control center icons 6-10
Control Center page A-28
controlling
servers 6-10
server status A-28
corporate directory
configuration settings A-22
configuring 4-18
understanding 1-7
CPU, 100% usage 6-11
creating
automated attendant 4-10
calling search space 3-3
directory lookup rules 4-15
global dial rules 4-13
partition 3-2
Personal Assistant calling search space 3-6
Personal Assistant interceptor ports 3-7
Personal Assistant partitions 3-5
server clusters 1-18
server clusters with active failover 1-27
server clusters with failover 1-26
server clusters with spare failover 1-28
CTI route point
configuring 3-11
understanding 1-5
D
debug, setting 6-17
Debug Package List, field description A-36
Delete Users, field description A-25
deleting users 5-3
department hierarchy 4-17
DHCP, use with Personal Assistant 6-11
dialing Personal Assistant 5-2
dialog, definition 1-11
dial rules
configuration settings A-16
creating global 4-13
not working properly 6-4
directory
configuring corporate 4-18
corporate settings A-22
hierarchies 4-17
hierarchy configuration A-20
lookup rules 4-15
lookup rule settings A-18
Directory Admin DN, field description A-23
Directory Admin Password, field description A-23
Directory Hierarchy page A-20
Directory Lookup Rules page A-18
Directory Search Base DN for Users, field description A-23
Directory Search Filter, field description A-23
Directory Server URL, field description A-23
DNS, affect on Personal Assistant 6-6
domain account, used for installation 2-5
DTMF Redirection Sequence (External), field description A-15
DTMF Redirection Sequence (Internal), field description A-15
DTMF Sequence, field description A-21
E
email paging server A-12
estimating
simultaneous session support 1-20
simultaneous session support (example) 1-22
usage 1-19
F
failover
configuring 4-20
understanding 1-26
Fail-over Servers, field description A-36
features, of Personal Assistant 1-2
Follow-Me call transferring, explanation 1-3
G
grammar, definition 1-11
H
hardware prerequisites, for installation 2-2
help
obtaining 5-3
user 5-3
hierarchy, directory 4-17
Hierarchy Type, field description A-20
Host name or IP Address, field description A-32
I
icons
control center 6-10
server status A-37
identifying toll fraud 6-15
improving speech recognition 4-17
installation
Cisco CallManager database locations 2-5
hardware and software prerequisites 2-2
overview 2-2
Personal Assistant components 2-5
procedure 2-4
upgrade procedure 2-6
using a domain account 2-5
integrating
with CiscoWorks2000 6-19
with network management systems 6-19
interaction between servers 1-16
intercepting calls
configuration 3-5
explanation 1-30
software required 1-10
Interceptor Port Provider, field description A-34
Interceptor Port Range, field description A-35
interceptor ports
assigning to JTAPI user 6-6
creating Personal Assistant 3-7
understanding 1-4
IP address, using with Personal Assistant 6-6
J
JTAPI
adding a user 3-12
configuring 4-8
configuring settings A-8
L
LDAP directory
requirements 1-10
understanding usage 1-7
LDAP Search Filter, field description A-21
License Code, field description A-3
license manager
not recognized 6-10
overview 1-15
starting and stopping 6-16
List of Nodes in Hierarchy, field description A-22
List of Rules section (Dial Rules), field description A-17
List of Rules section (Directory Lookup Rules), field description A-19
List of Voicemail Servers, field description A-15
load balancing
configuring 1-24
effect on call routing 1-26
effect on users 1-25
understanding 1-23
location hierarchy 4-17
log, call history 6-15
login 4-4
lookup rules, directory 4-15
M
Mailbox Name, field description A-13
managing users 5-3
Max Disambiguate, field description A-4
Max Error Count, field description A-6
Max Help Count, field description A-6
Max License Capacity, field description A-3
Max Total Error Count, field description A-6
Max Total Help Count, field description A-6
Media Port Begin Address, field description A-33
Media Port Provider, field description A-33
media ports
adding for Personal Assistant 3-13
understanding 1-5
Media Termination UDP Port Begin, field description A-32
message waiting indicator 6-7
messaging, configuring 4-11
messaging configuration settings A-12
Microsoft Exchange, requirements 1-10
minimal configuration 4-1
Miscellaneous Settings A-26
monitoring
performance 6-12
subsystem status 6-20
N
Name, field description A-20
network management systems, integrating with 6-19
nodes, directory A-20
Number of Buffered Trace Lines, field description A-27
Number of Telephony Ports, field description A-34
Number of Unity Licenses, field description A-14
O
operator, excessive transferals 6-3
Operator Extension, field description A-26
overview
configuration 4-1
installation 2-2
P
PADtmf, definition 6-18
paging, configuring 4-11
paging server A-12
Paging SMTP Domain Name, field description A-13
Paging SMTP Server, field description A-13
Paging SMTP Server Port, field description A-13
partition
assigning 3-4
creating 3-2
creating for Personal Assistant 1-33, 1-36, 3-5
creating for Personal Assistant managed phones 1-38
sample configuration with Personal Assistant 1-33
understanding 1-6
updating 3-10
PARULES, definition 6-18
PASCCP, definition 6-18
PASpeech, definition 6-18
PASRV, definition 6-18
Peer Keep-Alive Interval, field description A-26
Peer TCP Port, field description A-27
Perfmon, definition 6-18
Performance Monitor 6-12
Personal Assistant
call history logs 6-15
configuration overview 4-1
configuration settings reference A-1
configuring 4-1
configuring Cisco CallManager user 3-12
dialing 5-2
features 1-2
installation procedure 2-4
logging into and out of 4-4
multiple Cisco CallManager clusters 1-29
partition and calling search space use 1-33, 1-36, 1-38
planning 1-1
resolving problems using 6-1
role in Cisco IP telephony network 1-8
server status 6-12
setting up to intercept calls 3-5
troubleshooting 6-1
understanding 1-2
understanding access to 1-12
understanding user interactions 1-11
Unity configuration in Cisco CallManager 3-15
upgrade procedure 2-6
Personal Assistant components, installing 2-5
Personal Assistant number, configuring 3-11
Personal Assistant server
components of 1-13
configuring 4-20
creating clusters 1-18
creating clusters with failover 1-26
determining number required 1-19
estimated simultaneous sessions 1-20
estimated simultaneous sessions (example) 1-22
load balancing 1-24
load balancing's effect on call routing 1-26
load balancing's effect on users 1-25
starting and stopping 6-16
structure 1-16
understanding 1-14
understanding load balancing 1-23
Personal Assistant Server Control, field description A-28
Personal Assistant Speech Server, field description A-30
personal calendar, requirements 1-10
phone
changing partition 3-10
configuring 3-4
setting up route plan 3-2
Pilot Number, field description A-14
PIN resetting 5-3
planning, Personal Assistant 1-1
preparing users 5-1
Primary Spoken Response, field description A-20
processor, 100% usage 6-11
product key, used in installation 2-4
prompt, configuring AA 4-10
Prompt File Name, field description A-11
R
Reconfirm Confidence Level, field description A-5
Redirection Delay, field description A-14
Refresh User Information, field description A-3
Rejection Confidence Level, field description A-5
Reset Pin, field description A-25
Reset Spoken Name, field description A-25
resetting
PIN 5-3
spoken name 5-3
resolving, dropped calls 6-4
resolving problems, using Personal Assistant 6-1
resource manager, overview 1-15
Route Address, field description A-33
Route Address Provider, field description A-32
route plan, setting up 3-2
route point
interceptor port 1-4
using as interceptor port 3-7
rule-based call routing
explanation 1-2
using Personal Assistant without 1-40
using with Cisco CallManager clusters 1-7
rules
creating global dial 4-13
dial rule settings A-16
directory lookup 4-15
directory lookup settings A-18
S
server
configuration settings A-31
monitoring 6-10
server cluster
creating 1-18
creating with active failover 1-27
creating with failover 1-26
creating with spare failover 1-28
Server List, field description A-31
Server Name, field description A-32
Server Status page A-37
session, definition 1-11
setting up phone route plans 3-2
Skinny
configuring provider 4-8
configuring settings A-8
SMTP paging server
configuring A-12
requirements 1-10
software prerequisites, for installation 2-2
speech commands
too many options 6-3
unable to use 6-2
speech-enabled conferencing, explanation 1-3
speech-enabled directory dialing, explanation 1-3
speech-enabled voice mail browsing, explanation 1-3
Speech License Manager, field description A-29
speech recognition
configuration settings A-2
configuring 4-5
directory hierarchies 4-17
Speech Recognition License Manager Hosts, field description A-7
speech-recognition server
configuring 4-5
creating clusters 1-18
determining number required 1-19
estimated simultaneous sessions 1-20
estimated simultaneous sessions (example) 1-22
not recognized 6-10
starting and stopping 6-16
structure 1-16
understanding 1-14
using Personal Assistant without 1-40
Speech Recognition Server Hosts, field description A-7
Speech Services page A-2
spoken name, resetting 5-3
SS_PA, definition 6-18
SS_PA_MAIL, definition 6-18
SS_PA_TEL, definition 6-18
starting, servers and managers 6-16
stopping, servers and managers 6-16
Synchronize with Unity Spoken Name, field description A-16
Syslog Collector
call history 6-15
collecting system logs with 6-21
T
technical difficulties, troubleshooting 6-5
telephony
configuring 4-8
configuring Cisco CallManager user 3-12
text-to-speech, troubleshooting 6-9
toll fraud, identifying 6-15
trace, setting 6-17
Trace Package List, field description A-36
translation pattern
interceptor port 1-4
using with interceptor port 3-7
troubleshooting
100% CPU 6-11
busy tone 6-6
calendar-based rules not working 6-8
calls not intercepted 6-11
calls transferred to voice mail too quickly 6-3
connectivity to server 6-10
dial rules not working as expected 6-4
dropped calls 6-4
fine tuning speech recognition 4-5
message waiting indicator 6-7
operator, excessive transferals 6-3
Personal Assistant 6-1
speech commands, too many options 6-3
starting and stopping servers 6-16
takes too long to answer call 6-6
technical difficulties 6-5
text-to-speech 6-9
voice mail, cannot access 6-7
voice mail, cannot log into 6-8
voice mail, unable to browse 6-7
U
understanding
access to Personal Assistant 1-12
CDP support 6-19
Cisco CallManager clusters 1-6
Cisco IP terminology 1-4
directory usage 1-7
incoming call handling 1-12
interceptor ports 1-4
load balancing 1-23
partition and calling search space use 1-33, 1-36
partition for managed phones 1-38
partitions and calling search spaces 1-6
Personal Assistant 1-2
Personal Assistant and user interactions 1-11
Unique User Attribute Name, field description A-23
Unity
configuring Cisco CallManager 3-15
updating partitions 3-10
upgrade procedure 2-6
Upload button, field description A-12
usage
estimated simultaneous session support 1-20
estimated simultaneous session support (example) 1-22
estimating 1-19
user
deleting 5-3
how administrative changes affect 5-4
managing 5-3
obtaining help 5-3
preparing 5-1
User ID, field description A-24
user interface
accessing 5-2
problems accessing 6-2
user name, for logging in 4-4
User Settings Administration page A-24
utterance, definition 1-11
V
voice mail
cannot log in 6-8
configuring 4-11
configuring settings A-2
requirements 1-10
unable to browse 6-7
users cannot access 6-7
Voicemail Server Name, field description A-14
W
WAN, cluster relationship to 1-29
web administration, logging into 4-4
Windows 2000
installing Personal Assistant in domains 2-2, 2-5
user name, for logging in 4-4
Write to Syslog, field description A-27