Table Of Contents
A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - R - S - T - U - V - W -
INDEX
A
accessing
administrator interface 4-1
user interface 5-2
Add Rule section, field description A-14
administrator interface, logging into 4-1
audience, for this document x
B
Barge-In
configuring 4-7
field description A-6
purpose of 4-7
C
calendar-based routing, configuring 4-12
Calendar Mailbox Name, field description A-13
Calendar Server Name, field description A-13
call forward busy
configuring for CTI route point 3-8
disabling for media ports 3-10
setting for interceptor ports 3-6
use in load balancing 1-21
call forward no answer
configuring for CTI route point 3-8
disabling for media ports 3-10
setting for interceptor pots 3-6
use in load balancing 1-21
calling search space
creating for Personal Assistant 3-4
sample configuration without Personal Assistant 1-28
sample configuration with Personal Assistant 1-30
understanding 1-4
call intercepting
software requirements 1-9
understanding 1-27
calls dropping, resolving 6-4
CDP support, in Personal Assistant 6-9
Cisco CallManager
configuring for Personal Assistant 3-1
CTI route points and media ports 1-4
database locations, required for installation 2-7
enabling Personal Assistant to intercept calls from 1-27
load balancing 1-21
partitions and calling search spaces 1-4
required version 1-9
Cisco CallManager clusters
effect on rule-based routing 1-6
understanding 1-5
using with Personal Assistant 1-5
Cisco IP terminology, understanding 1-3
CiscoWorks2000, integrating with 6-9
cluster
configuring Personal Assistant servers 4-15
creating 1-16
creating with active failover 1-25
creating with failover 1-24
creating with spare failover 1-26
interaction between servers 1-15
collecting trace and debug information 6-7
concurrent calls, supporting 1-17
configuration
dial rules A-13
JTAPI A-11
Messaging A-12
server A-15
speech recognition A-5
configuration settings
Personal Assistant system A-1
configuring
CTI route point 3-7
JTAPI user 3-8
load balancing 1-21
messaging 4-12
Personal Assistant 4-1
Personal Assistant global settings 4-2
Personal Assistant servers 4-15
voice mail 4-8
Control Center, configuration A-20
corporate directory
integrating with 2-9
understanding 1-6
creating
interceptor ports 3-5
server clusters 1-16
server clusters with active failover 1-25
server clusters with failover 1-24
server clusters with spare failover 1-26
CTI route point
configuration 1-4
configuring 3-7
D
debug, setting 6-7
Debug Package List, field description A-19
Dial By Name page A-5
dialing Personal Assistant 5-2
dialing rules, creating global rules A-13
dialog, definition 1-10
dial rules
configuration settings A-13
not working properly 6-3
DialRules, definition 6-8
directory configuration, required for installation 2-8
domain account, used for installation 2-6
E
email paging server A-12
embedded directory, integrating with 2-8
estimating, usage 1-17
F
Fail-over Servers, field description A-18
features, of Personal Assistant 1-2
fine tuning, speech recognition 4-5
G
global settings, configuring 4-2
grammar, definition 1-10
GRMR, definition 6-8
H
hardware prerequisites, for installation 2-2
Host name or IP Address, field description A-16
I
installation
Cisco CallManager database locations 2-7
configuring directory settings 2-8
hardware and software prerequisites 2-2
integrating with Cisco CallManager embedded directory 2-8
integrating with corporate directory 2-9
integrating with Syslog Collector 2-10
overview 2-1
Personal Assistant components 2-5
procedure 2-4
using a domain account 2-6
integrating
with CiscoWorks2000 6-9
with network management systems 6-9
interaction between servers 1-15
intercepting calls
explanation 1-27
software required 1-9
Interceptor Port Range, field description A-18
interceptor ports
creating 3-5
understanding 1-3
J
JTAPI
adding a user 3-8
configuration settings A-11
JTAPI Password, field description A-12
JTAPI Provider Name, field description A-12
JTAPI User Name, field description A-12
L
LDAP directory
requirements 1-9
understanding usage 1-6
License Capacity, field description A-3
License Code, field description A-3
license manager
not recognized 6-4
overview 1-14
starting and stopping 6-6
License Manager Control, field description A-22
List of Rules section, field description A-14
load balancing, configuration 1-21
login 4-1
M
Max Disambiguate, field description A-6
Max Error Count, field description
dial by name A-8
voice mail A-10
Max Help Count, field description
dial by name A-8
voice mail A-10
Max Total Error Count, field description
dial by name A-8
voice mail A-10
Max Total Help Count, field description
dial by name A-8
voice mail A-10
media ports
adding for Personal Assistant 3-9
configuring 1-4
Media Term UDP Port Begin, field description A-16
messaging, configuring 4-12
Messaging configuration settings A-12
Microsoft Exchange, requirements 1-9
monitoring, subsystem status 6-9
Multiple Destination Timeout, field description A-12
N
network management systems, integrating with 6-9
Number of Telephony Ports, field description A-17
O
Operator Extension, field description A-2
overview, installation 2-1
P
PADbn, definition 6-8
PADtmf, definition 6-8
paging, configuring 4-12
paging server A-12
Paging SMTP Domain Name, field description A-13
Paging SMTP Server, field description A-13
Paging SMTP Server Port, field description A-13
partition
creating for Personal Assistant 3-4
understanding 1-4
PARULES, definition 6-8
PASCCP, definition 6-8
PASpeechUtil, definition 6-8
PASpokenName, definition 6-8
PASRV, definition 6-8
PAVmail, definition 6-8
Peer Keep-Alive Interval, field description A-2
Peer TCP Port, field description A-2
Perfmon, definition 6-8
Personal Assistant
adding without partitions 1-32
configuration settings reference A-1
configuring 4-1
configuring global settings 4-2
dialing 5-2
features 1-2
rule-based call routing 1-2
speech-enabled conferencing 1-3
speech-enabled directory dialing 1-2
speech-enabled voice mail browsing 1-2
installation procedure 2-4
logging into and out of 4-1
planning 1-1
resolving problems using 6-1
role in Cisco IP telephony network 1-7
troubleshooting 6-1
understanding 1-1
understanding access to 1-11
understanding user interactions 1-10
Personal Assistant components, installing 2-5
Personal Assistant number, configuring 3-7
Personal Assistant Server
components of 1-12
installing 2-5
Personal Assistant server
configuring 4-15
creating clusters 1-16
creating clusters with failover 1-24
determining number required 1-17
load balancing 1-21
starting and stopping 6-6
structure 1-15
understanding 1-13
Personal Assistant System Configuration A-1
personal calendar,requirements 1-9
planning, Personal Assistant 1-1
product key, used in installation 2-4
R
Reconfirm Confidence Level, field description
dial-by-name A-7
voice mail A-9
Refresh User Information, field description A-4
Rejection Confidence Level, field description
dial-by-name A-7
voice mail A-9
resetting, user passwords 5-3
resolving, dropped calls 6-4
resolving problems, using Personal Assistant 6-1
resource manager, overview 1-14
Route Address, field description A-17
rule-based call routing
explanation 1-2
using Personal Assistant without 1-35
using with Cisco CallManager clusters 1-6
rules, creating global 4-13
S
server cluster
creating 1-16
creating with active failover 1-25
creating with failover 1-24
creating with spare failover 1-26
server configuration settings A-15
Server Control, field description A-20
Server List, field description A-15
Server Name, field description A-16
session, definition 1-10
SMTP paging server
configuring A-12
requirements 1-9
software prerequisites, for installation 2-2
speech commands, unable to use 6-2
speech-enabled conferencing,explanation 1-3
speech-enabled directory dialing, explanation 1-2
speech-enabled voice mail browsing,explanation 1-2
speech recognition
configuration A-5
fine tuning 4-5
Speech Recognition License Manager Hosts, field description A-4
speech-recognition server
creating clusters 1-16
determining number required 1-17
installing 2-5
not recognized 6-4
starting and stopping 6-6
structure 1-15
understanding 1-12
using Personal Assistant without 1-34
Speech Recognition Server Hosts, field description A-3
Speech Server Control, field description A-21
SS_PA, definition 6-8
SS_PA_MAIL, definition 6-8
SS_PA_TEL, definition 6-8
starting, servers and managers 6-6
stopping, servers and managers 6-6
Syslog Collector
collecting system logs with 6-10
integrating with 2-10
T
Telephony Port Begin Address, field description A-17
trace, setting 6-7
Trace Package List, field description A-19
troubleshooting
fine tuning speech recognition 4-5
Personal Assistant 6-1
starting and stopping servers 6-6
U
understanding
access to Personal Assistant 1-11
CDP support 6-9
Cisco CallManager clusters 1-5
Cisco IP terminology 1-3
directory usage 1-6
incoming call handling 1-10
interceptor ports 1-3
partitions and calling search spaces 1-4
Personal Assistant 1-1
Personal Assistant and user interactions 1-10
Unique User Attribute Name, field description A-2
usage, etimating 1-17
user interface
accessing 5-2
problems accessing 6-2
user name, for logging in 4-1
user passwords, resetting 5-3
utterance, definition 1-10
V
voice mail
configuring 4-8
requirements 1-9
setting descriptions A-9
Voice Mail LDAP Port, field description A-11
Voicemail Number, field description A-11
Voicemail Ports, field description A-11
W
web administration
installing 2-5
logging into 4-1
Windows 2000
installing Personal Assistant in domains 2-2, 2-6
user name, for logging in 4-1