Configuration and Maintenance Guide for MeetingPlace 7.1 - Troubleshooting Scheduling from Microsoft Outlook [Cisco Unified MeetingPlace]

Table Of Contents

Troubleshooting Cisco Unified MeetingPlace Scheduling from Microsoft Outlook

How to Enable Logging on Client Machines

How to Resolve Problems with the MeetingPlace Tab in the Microsoft Outlook Appointment Form

MeetingPlace Tab Does Not Appear in Microsoft Outlook Calendar Appointments

MeetingPlace Tab is Blank or Displays an Error Page

Login Required Each Time a User Clicks the MeetingPlace Tab

How to Resolve Problems with Scheduling Meetings from Microsoft Outlook

Meetings Are Scheduled on the Internal Server by Default

Missing Invitees List

System Configured for SSO Fails to Authenticate

Login Required Each Time a User Reschedules a Delegate-Scheduled Meeting

Problems Accessing Cisco Unified MeetingPlace for Microsoft Outlook

Error Messages Appear When Rescheduling or Opening the First Occurrence of a Recurring Meeting Series

Error Message: Microsoft Outlook is Not Your Default E-Mail Client

Additional References for Troubleshooting Cisco Unified MeetingPlace Scheduling from Microsoft Outlook

Troubleshooting Cisco Unified MeetingPlace Scheduling from Microsoft Outlook

Release: 7.1

Revised: September 15, 2011 1:16 pm

•How to Enable Logging on Client Machines

•How to Resolve Problems with the MeetingPlace Tab in the Microsoft Outlook Appointment Form

•How to Resolve Problems with Scheduling Meetings from Microsoft Outlook

•Additional References for Troubleshooting Cisco Unified MeetingPlace Scheduling from Microsoft Outlook

How to Enable Logging on Client Machines

The following task describes how to enable logging on client machines, that is, where the Cisco Unified MeetingPlace for Outlook plug-in is installed.

Before You Begin

This task applies to Microsoft Outlook 2003, 2007 and 2010.

Procedure

Step 1 Run "regedit".

Step 2 Go to HKEY_CURRENT_USER\Software\Latitude\MeetingPlace for Outlook.

Step 3 Add a string value indicating the path to the log file:

Example: logfile = "c:\mpol.txt"

Step 4 Add a string value for loglevel as follows:

"0" - no log

"1" - error

"2" - warning

"3" - info

"4" - verbose

Step 5 Restart Microsoft Outlook.

After restarting the system you will find the log file in the path you defined. In this example, the path is c\mpol.txt.

How to Resolve Problems with the MeetingPlace Tab in the Microsoft Outlook Appointment Form

•MeetingPlace Tab Does Not Appear in Microsoft Outlook Calendar Appointments

•MeetingPlace Tab is Blank or Displays an Error Page

•Login Required Each Time a User Clicks the MeetingPlace Tab

MeetingPlace Tab Does Not Appear in Microsoft Outlook Calendar Appointments

Problem   MeetingPlace tab does not appear in Microsoft Outlook calendar appointments

Possible Cause    Multiple clients are open, or Microsoft Outlook or the end-user PC was shut down improperly.
Solution   Complete these steps:

Step 1 Exit all Microsoft Outlook clients.

Step 2 Check the Task Manager to verify that Microsoft Outlook has shut down.

Step 3 Reopen Microsoft Outlook.

Step 4 In Microsoft Outlook, choose File > New > Appointment.

Step 5 Verify that the MeetingPlace tab appears.

Possible Cause    Cisco Unified MeetingPlace may not be set as the default form.
Solution   In the Administration Center, go to System Configuration > Outlook Plug-In Configuration. Make sure that Make Cisco Unified MeetingPlace form the default appointment form is checked.

Solution   In Microsoft Outlook, choose Tools > Options, then look for the MeetingPlace tab. If the tab is available, then click the MeetingPlace tab, and check Make the MeetingPlace Meeting Schedule Form the Default Scheduling Form for All Meetings.

Possible Cause    An essential component may be disabled.
Solution   In Microsoft Outlook, choose Help > About Microsoft Outlook > Disabled Items. If mp4olxxx.dll is disabled (xxx represents a number), then select it and click Enable. Then restart Microsoft Outlook.

Related Topics

•Enabling Cisco Unified MeetingPlace Scheduling from Microsoft Outlook module

MeetingPlace Tab is Blank or Displays an Error Page

Problem   The MeetingPlace tab is blank or displays an error page in Microsoft Outlook calendar appointments.

Possible Cause    The Application Server URL is not correctly configured in the Cisco Unified MeetingPlace plug-in for Microsoft Outlook.
Solution   Complete these steps:

Step 1 In Microsoft Outlook, choose Tools > Options.

Step 2 Click the MeetingPlace tab.

Step 3 If multiple Cisco Unified MeetingPlace servers appear, then verify that the correct server is labeled as [Default].

Step 4 Select the [Default] server.

Step 5 Click Edit.

Step 6 Verify that the Server URL is correct.

For example, if you recently enabled or disabled SSL on the Application Server, then you need to modify the Server URL accordingly to begin with either https (SSL enabled) or http (SSL disabled).

Possible Cause    The Cisco Unified MeetingPlace Application Server may be down, or network issues are preventing a connection to the server.
Solution   Check the system status and the network status, and troubleshoot accordingly.

Related Topics

•Using Alarms and Logs on Cisco Unified MeetingPlace module

Login Required Each Time a User Clicks the MeetingPlace Tab

Problem   Each time a user clicks the MeetingPlace tab in Microsoft Outlook calendar appointments, the user is prompted to log in.

Solution   Make sure that the user has the most current version of the Cisco Unified MeetingPlace plug-in for Microsoft Outlook.

Step 1 In Microsoft Outlook, choose File > New > Appointment.

Step 2 Click the MeetingPlace tab.

Step 3 Check whether "Upgrade to newer version" appears in the appointment window.

•If the text does not appear, then the user already has the most current version of the plug-in.

•Otherwise, click Upgrade to newer version and follow the prompts.

Solution   Make sure that cookies are enabled in the default browser of the user PC. After the initial login to Cisco Unified MeetingPlace, a cookie is saved and used for future logins.

Solution   If your Cisco Unified MeetingPlace system is configured to authenticate users externally, for example through Integrated Windows Authentication or AXL authentication (for Directory Service users), then verify and correct that configuration.

Related Topics

•Enabling Cisco Unified MeetingPlace Scheduling from Microsoft Outlook module

•Configuring Cisco Unified MeetingPlace Directory Service module

•Configuring User Authentication for Cisco Unified MeetingPlace Web Conferencing module

How to Resolve Problems with Scheduling Meetings from Microsoft Outlook

•Meetings Are Scheduled on the Internal Server by Default

•Missing Invitees List

•System Configured for SSO Fails to Authenticate

•Login Required Each Time a User Reschedules a Delegate-Scheduled Meeting

•Problems Accessing Cisco Unified MeetingPlace for Microsoft Outlook

•Error Messages Appear When Rescheduling or Opening the First Occurrence of a Recurring Meeting Series

•Error Message: Microsoft Outlook is Not Your Default E-Mail Client

Meetings Are Scheduled on the Internal Server by Default

Problem   All of the meetings a user schedules are on the internal Cisco Unified MeetingPlace Web Server by default. Is it possible to configure the system to automatically schedule meetings on the external Cisco Unified MeetingPlace Web Server by default?

Solution   Log in to the Cisco Unified MeetingPlace Administration Center and change the "Allow Internet Access" parameter to Yes.

Missing Invitees List

Problem   User scheduled a meeting through the Cisco Unified MeetingPlace end-user interface, but does not see the list of invitees in the meeting notification.

Solution   Log in to the Cisco Unified MeetingPlace Administration Center and change the "Include list of invitees when scheduled from Unified MP Web" parameter on the Edit User Profile page to Yes.

System Configured for SSO Fails to Authenticate

Note Cisco Unified MeetingPlace for Microsoft Outlook Release 7.1 does not support Single Sign-On using Active Directory with Microsoft Outlook 2003. It does support Single Sign-On using Exchange with Microsoft Outlook 2003.

Problem   System is configured to use SSO for authentication to Cisco Unified MeetingPlace. User's machine recently lost network connectivity and now fails to authenticate when the user opens the MeetingPlace tab from within Microsoft Outlook. After the network connection is restored, user is still unable to access the MeetingPlace scheduling page.

Possible Cause    The MeetingPlace tab in Microsoft Outlook is an Internet Explorer window and is therefore using the cached information from the last request for authentication. Since the user was disconnected from the Exchange server during the last request, the attempt fails.
Solution   Close Microsoft Outlook and reopen it once a connection to the Exchange Server has been established.

Login Required Each Time a User Reschedules a Delegate-Scheduled Meeting

Problem   When a user tries to reschedule a meeting that was previously scheduled by a Microsoft Outlook delegate, the user is prompted to log in to Cisco Unified MeetingPlace. This occurs even when the user previously logged in and checked "Remember Me."

Possible Cause    The user and the delegate are using different formats (hostname vs. IP address) for the Cisco Unified MeetingPlace Web Server URL.
Solution   The user can reschedule the meeting after logging in again, but to avoid the repeated logins, complete these steps on the PCs of both the user and the delegate:

Step 1 In Microsoft Outlook, choose Tools > Options.

Step 2 Click the MeetingPlace tab.

Step 3 Select the name of the Cisco Unified MeetingPlace Web Server.

Step 4 Click Edit.

Step 5 Compare the Server URLs that are configured on the user PC and the delegate PC.

Step 6 If one Server URL uses an IP address while the other Server URL uses a hostname, then change the Server URL format of the user to match the Server URL format of the delegate.

Related Topics

•Enabling Cisco Unified MeetingPlace Scheduling from Microsoft Outlook module

Problems Accessing Cisco Unified MeetingPlace for Microsoft Outlook

Problem   Cisco Unified MeetingPlace for Microsoft Outlook is on the disabled items list.

Possible Cause    The system may move the integration to the disabled items list if Microsoft Outlook crashes or is closed incorrectly.
Solution   In Microsoft Outlook, choose Help > About Microsoft Outlook > Disabled Items. If mp4olxxx.dll is disabled (xxx represents a number), then select it and click Enable. Then restart Microsoft Outlook.

Error Messages Appear When Rescheduling or Opening the First Occurrence of a Recurring Meeting Series

Problem   The system displays the following message when a user tries to reschedule the first occurrence of a recurring meeting series that is currently in progress: "Operation is not allowed. Meeting in progress."

The system displays the following message when the user opens this meeting occurrence: "Cannot open this item. You changed one of the recurrences of this item, and this instance no longer exists. Close any open items and try again."

Solution   Wait a few moments and then try to open the item again.

Error Message: Microsoft Outlook is Not Your Default E-Mail Client
Error Message    Microsoft Outlook is not your default e-mail client.
Solution Specify the default e-mail client on the user computer by following this procedure.

Step 1 Uninstall the Cisco Unified MeetingPlace plug-in for Microsoft Outlook in Add/Remove Programs.

Step 2 Open Internet Explorer.

Step 3 Choose Tools > Internet Options.

Step 4 Click the Programs tab.

Step 5 Choose Microsoft Outlook in the E-Mail field.

Step 6 Click OK.

Step 7 Reinstall the Cisco Unified MeetingPlace plug-in for Microsoft Outlook.

Related Topics

• Enabling Cisco Unified MeetingPlace Scheduling from Microsoft Outlook module

Additional References for Troubleshooting Cisco Unified MeetingPlace Scheduling from Microsoft Outlook

Topic

Documentation

Troubleshooting notifications

Troubleshooting E-Mail Notifications for Cisco Unified MeetingPlace module

Troubleshooting problems with joining meetings

User Cannot Join a Meeting

Troubleshooting end-user issues

"How to Resolve Meeting Notification Problems" in the User Guide for Cisco Unified MeetingPlace.