Table Of Contents
Integrating Cisco Unified MeetingPlace with Cisco WebEx
Integration Option 1: Schedule and Attend Cisco WebEx Meetings from Cisco Unified MeetingPlace
About Cisco WebEx Integration Option 1
Prerequisites for Integration Option 1: Schedule and Attend Cisco WebEx Meetings from Cisco Unified MeetingPlace
End-User Information for Integration Option 1: Schedule and Attend Cisco WebEx Meetings from Cisco Unified MeetingPlace
Integration Option 2: Schedule and Attend Cisco WebEx Meetings from Cisco WebEx
About Cisco WebEx Integration Option 2
Prerequisites for Integration Option 2: Schedule and Attend Cisco WebEx Meetings from Cisco WebEx
End-User Information for Integration Option 2: Schedule and Attend Cisco WebEx Meetings from Cisco WebEx
Configuring Cisco WebEx Productivity Tools for the First Time without Directory Service
Configuring Cisco WebEx Productivity Tools for the First Time with Directory Service
Restrictions for Integrating Cisco Unified MeetingPlace with Cisco WebEx
General Restrictions
User Profile Restrictions
Video Restrictions
End-to-End Encryption Restrictions
End-User Restrictions
How to Integrate Cisco Unified MeetingPlace with Cisco WebEx
Configuring the Cisco WebEx Connection and Scheduling Options
Creating and Uploading the Cisco WebEx Certificate
Establishing or Resetting the Telephony Connection to Cisco WebEx
Configuring Site Settings in the Cisco WebEx Site Administration
Customizing Post-Meeting Web Page Settings
Allowing the Audio Portion of a Meeting to Continue after Closing the Cisco WebEx Meeting Center Session
Configuring Single Sign-On in the Cisco WebEx Site Administration
Configuring the Cisco WebEx Audio Recorder
Enabling Users to Schedule Cisco WebEx Meetings from Cisco Unified MeetingPlace
Transferring User Profiles From Cisco Unified MeetingPlace to Cisco WebEx
Deactivating Cisco WebEx User Profiles
Modifying Your Cisco WebEx Site Administration Account
Integrating Cisco Unified MeetingPlace with Cisco WebEx
Release 7.1
Revised: December 16, 2011 5:21 pm
You can integrate Cisco Unified MeetingPlace with Cisco WebEx in one of two ways, using either Cisco WebEx meeting scheduling or Cisco Unified MeetingPlace meeting scheduling.
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Integration Option 1: Schedule and Attend Cisco WebEx Meetings from Cisco Unified MeetingPlace
•Integration Option 2: Schedule and Attend Cisco WebEx Meetings from Cisco WebEx
•Restrictions for Integrating Cisco Unified MeetingPlace with Cisco WebEx
•How to Integrate Cisco Unified MeetingPlace with Cisco WebEx
Integration Option 1: Schedule and Attend Cisco WebEx Meetings from Cisco Unified MeetingPlace
•About Cisco WebEx Integration Option 1
•Prerequisites for Integration Option 1: Schedule and Attend Cisco WebEx Meetings from Cisco Unified MeetingPlace
•End-User Information for Integration Option 1: Schedule and Attend Cisco WebEx Meetings from Cisco Unified MeetingPlace
About Cisco WebEx Integration Option 1
This Cisco WebEx integration option provides:
•Cisco WebEx network-based web conferencing
•Cisco Unified MeetingPlace scheduled and reservationless audio conferencing, web conferencing, scheduling, notifications, and Microsoft Outlook integration.
Related Topics
•Prerequisites for Integration Option 1: Schedule and Attend Cisco WebEx Meetings from Cisco Unified MeetingPlace
•End-User Information for Integration Option 1: Schedule and Attend Cisco WebEx Meetings from Cisco Unified MeetingPlace
•Restrictions for Integrating Cisco Unified MeetingPlace with Cisco WebEx
•How to Integrate Cisco Unified MeetingPlace with Cisco WebEx
Prerequisites for Integration Option 1: Schedule and Attend Cisco WebEx Meetings from Cisco Unified MeetingPlace
•Obtain a Cisco WebEx account and site, such as cisco.webex.com.
•If you did not configure Network Time Protocol (NTP) on the Application Server during installation, then use the net command to do so.
•Install the Cisco Unified MeetingPlace Web Server.
•Configure Cisco Unified MeetingPlace Web Conferencing.
•Configure Directory Service.
•If you want end users to be able to download and use the Cisco WebEx plug-in for Microsoft Outlook, then you must enable SSL on the Cisco Unified MeetingPlace Application Server.
Related Topics
•Quick Start Configuration: Cisco Unified MeetingPlace Basic Web Conferencing module
•Configuring Cisco Unified MeetingPlace Directory Service module
•Configuring SSL for the Cisco Unified MeetingPlace Application Server module
•Integration Option 1: Schedule and Attend Cisco WebEx Meetings from Cisco Unified MeetingPlace
•How to Integrate Cisco Unified MeetingPlace with Cisco WebEx
•Installation, Upgrade, and Migration Guide for Cisco Unified MeetingPlace at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html
End-User Information for Integration Option 1: Schedule and Attend Cisco WebEx Meetings from Cisco Unified MeetingPlace
Provide the following information to your end users:
•The URL of the Cisco Unified MeetingPlace end-user web interface (http://web-server/), from which users sign in and perform the following actions:
–Schedule meetings
–Attend meetings
–Access recordings of past meetings that were scheduled to use Cisco Unified MeetingPlace web conferencing.
•Information about accessing recordings of meetings that were scheduled to use Cisco WebEx web conferencing.
After each recorded Cisco WebEx meeting, the meeting owner (host) receives an e-mail from Cisco WebEx that includes a link to the meeting recording. The host can then forward the e-mail so that others can play back the recording.
The host can also access recordings by signing in to the Cisco Unified MeetingPlace end-user web interface and then clicking My WebEx > My Files > My Recordings.
Note Whether Cisco WebEx or Cisco Unified MeetingPlace executes and stores a meeting recording depends on which web conferencing provider is selected (even if by default) when the meeting is scheduled. This is true even in meetings for which the web component is never used. Therefore, make sure that your end users know where to find their meeting recordings. This can be confusing for users who can choose between Cisco WebEx and Cisco Unified MeetingPlace web conferencing while scheduling meetings.
•Profile number and Profile password for signing in over the phone.
•User ID and User password for signing in over the web.
Note All users must sign in through the Cisco Unified MeetingPlace end-user web interface. Signing in directly through the Cisco WebEx end-user web interface is not supported in this Cisco WebEx integration deployment.
•Guidelines for users who can choose between Cisco WebEx and Cisco Unified MeetingPlace web conferencing while scheduling meetings.
For example, you may want your users to choose Cisco Unified MeetingPlace web conferencing for internal meetings and choose Cisco WebEx web conferencing for external meetings.
•The URLs or printed copies of the following documents at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_user_guide_list.html:
–Quick Start Guide: Attending and Scheduling a Cisco Unified MeetingPlace Meeting From Your Phone
–User Guide for Cisco Unified MeetingPlace
Note We recommend that you also notify your users of the applicable restrictions in the "Restrictions for Integrating Cisco Unified MeetingPlace with Cisco WebEx" section.
Related Topics
•Integration Option 1: Schedule and Attend Cisco WebEx Meetings from Cisco Unified MeetingPlace
•How to Integrate Cisco Unified MeetingPlace with Cisco WebEx
Integration Option 2: Schedule and Attend Cisco WebEx Meetings from Cisco WebEx
•About Cisco WebEx Integration Option 2
•Prerequisites for Integration Option 2: Schedule and Attend Cisco WebEx Meetings from Cisco WebEx
•End-User Information for Integration Option 2: Schedule and Attend Cisco WebEx Meetings from Cisco WebEx
•Configuring Cisco WebEx Productivity Tools for the First Time without Directory Service
•Configuring Cisco WebEx Productivity Tools for the First Time with Directory Service
About Cisco WebEx Integration Option 2
This Cisco WebEx integration option provides:
•Cisco WebEx network-based web conferencing, scheduling, notifications, Microsoft Outlook integration, and IBM Lotus Notes integration.
•Cisco Unified MeetingPlace reservationless audio conferencing.
Related Topics
•Prerequisites for Integration Option 2: Schedule and Attend Cisco WebEx Meetings from Cisco WebEx
•End-User Information for Integration Option 2: Schedule and Attend Cisco WebEx Meetings from Cisco WebEx
•Restrictions for Integrating Cisco Unified MeetingPlace with Cisco WebEx
•How to Integrate Cisco Unified MeetingPlace with Cisco WebEx
Prerequisites for Integration Option 2: Schedule and Attend Cisco WebEx Meetings from Cisco WebEx
•Obtain a Cisco WebEx account and site, such as cisco.webex.com.
•To use the call out feature from the Cisco WebEx meeting room, you must set the "Guest Outdial" parameter to Yes for the Cisco Unified MeetingPlace guest user profile.
•If you did not configure Network Time Protocol (NTP) on the Application Server during installation, then use the net command to do so.
•If you plan to use Directory Service, then configure Directory Service before integrating Cisco Unified MeetingPlace with Cisco WebEx.
•If you want end users to be able to download and use the Cisco WebEx plug-in for Microsoft Outlook, then you must enable SSL on the Cisco Unified MeetingPlace Application Server.
Related Topics
•Configuring Cisco Unified MeetingPlace Directory Service module
•Configuring SSL for the Cisco Unified MeetingPlace Application Server module
•Integration Option 2: Schedule and Attend Cisco WebEx Meetings from Cisco WebEx
•How to Integrate Cisco Unified MeetingPlace with Cisco WebEx
•Installation, Upgrade, and Migration Guide for Cisco Unified MeetingPlace at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html
End-User Information for Integration Option 2: Schedule and Attend Cisco WebEx Meetings from Cisco WebEx
Provide the following information to your end users:
•The URL of the user sign-in site:
–If you have not configured Directory Service on your Cisco Unified MeetingPlace system, then provide the URL of the Cisco WebEx end-user web interface (http://site.webex.com/).
–If you have configured Directory Service on your Cisco Unified MeetingPlace system, then provide the URL of the Cisco Unified MeetingPlace Application Server, for example, http://application-server/.
Note It takes longer to sign in for the first time through the Cisco Unified MeetingPlace Application Server sign-in page.
•Username and password information:
If you have not configured Directory Service (SSO) on your Cisco Unified MeetingPlace system:
–Provide each user with their User ID, Profile number, and Profile password. Each user will automatically receive e-mail instructions to set their User password on the Cisco WebEx site.
Note The User ID and User password are used to sign in over the web. The Profile number and Profile password are used to sign in over the phone.
–Your system administrator may distribute the Cisco WebEx Productivity Tools via a software distribution method for automatic installation or you may be instructed to download the Cisco WebEx Productivity Tools from your Cisco WebEx site URL.
–If you manually download and configure the Cisco WebEx Productivity Tools for Microsoft Outlook, IBM Lotus Notes, One Click, or other client applications, follow the steps provided in the "Configuring Cisco WebEx Productivity Tools for the First Time without Directory Service" section for initial configuration without Directory Service (SSO).
If Directory Service (SSO) is configured on your Cisco Unified MeetingPlace system:
–Provide each user with their User ID (which should match their LDAP user ID), User password (which should match their LDAP password), Profile number, and Profile password.
Note The User ID and User password are used to sign in over the web. The Profile number and Profile password are used to sign in over the phone.
–All Cisco WebEx host accounts are automatically propagated from Cisco Unified MeetingPlace the first time a user signs in with SSO enabled.
–Your system administrator may distribute the Cisco WebEx Productivity Tools via a software distribution method for automatic installation or you may be instructed to download the Cisco WebEx Productivity Tools from your Cisco WebEx site URL.
–If using the Cisco WebEx Productivity Tools for Microsoft Outlook, IBM Lotus Notes, One Click, or other client applications, follow the steps provided in the "Configuring Cisco WebEx Productivity Tools for the First Time with Directory Service" section for initial configuration.
•Information about accessing meeting recordings.
After each recorded Cisco WebEx meeting, the meeting owner (host) receives an e-mail from Cisco WebEx that includes a link to the meeting recording. The host can then forward the e-mail so that others can play back the recording.
The host can also access recordings from the Cisco WebEx end-user web interface by clicking My WebEx > My Files > My Recordings.
•URL or printed copies of the Quick Start Guide: Attending and Scheduling a Cisco Unified MeetingPlace Meeting From Your Phone at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_user_guide_list.html.
Note We recommend that you also notify your users of the applicable restrictions in the "Restrictions for Integrating Cisco Unified MeetingPlace with Cisco WebEx" section.
Related Topics
•Integration Option 2: Schedule and Attend Cisco WebEx Meetings from Cisco WebEx
•How to Integrate Cisco Unified MeetingPlace with Cisco WebEx
Configuring Cisco WebEx Productivity Tools for the First Time without Directory Service
Complete this procedure to initially configure your Cisco WebEx Productivity Tools for Microsoft Outlook, IBM Lotus Notes, One Click, or other client applications if the following applies:
•You manually download and configure the Cisco WebEx Productivity Tools
•You are completing your initial configuration without Directory Service (SSO).
Procedure
Step 1 In your browser window, enter the Cisco WebEx site URL, for example, http://site.webex.com/.
Step 2 Download the Cisco WebEx Productivity Tools from the left menu under Support > Downloads > Productivity Tools.
Step 3 Follow the installation instructions.
Step 4 Open Cisco WebEx One Click.
Step 5 Click Edit WebEx settings.
Step 6 Enter http://site.webex.com/ into the Cisco WebEx site URL field.
Step 7 Enter your Cisco WebEx host account user name and password.
Step 8 Click Apply.
You should now be authenticated into Cisco WebEx Productivity Tools.
Step 9 Test One Click meetings and scheduling meetings from Microsoft Outlook or other Cisco WebEx client integrations.
Configuring Cisco WebEx Productivity Tools for the First Time with Directory Service
Complete this procedure to initially configure your Cisco WebEx Productivity Tools for Microsoft Outlook, IBM Lotus Notes, One Click, or other client applications if the following applies:
•You manually download and configure the Cisco WebEx Productivity Tools
•You are completing your initial configuration with Directory Service (SSO).
Procedure
Step 1 Enter your LDAP credentials in the Cisco Unified MeetingPlace sign-in page.
The system automatically redirects you to the Cisco WebEx page, where you will already be signed in.
Step 2 Open Cisco WebEx One Click.
Step 3 Click Edit WebEx settings.
Step 4 Enter webexsitename.webex.com into the Cisco WebEx site URL field.
Step 5 Click Apply.
Step 6 The user name and password field should now be greyed out
The system displays a small web browser that takes you to an internal page. You should now be authenticated into Cisco WebEx Productivity Tools.
Step 7 Test One Click meetings and scheduling meetings from Microsoft Outlook or other Cisco WebEx client integrations.
Note You might need to restart Microsoft Outlook for the Cisco WebEx tool bar to appear.
Restrictions for Integrating Cisco Unified MeetingPlace with Cisco WebEx
•General Restrictions
•User Profile Restrictions
•Video Restrictions
•End-to-End Encryption Restrictions
•End-User Restrictions
General Restrictions
•The required Telephony Service Provider (TSP) connection from the Cisco Unified MeetingPlace Application Server to the WebEx data center can be established either directly or through a SOCKS proxy. HTTP proxies are not supported. Beware that proxies introduce delays that can adversely affect end user experiences. Cisco recommends either not using a proxy or carefully monitoring the communication through the proxy to assure there are no perceptible delays.
•When Cisco Unified MeetingPlace is integrated with Cisco WebEx, the following are not supported:
–Languages other than U.S. English
–Reservationless Single Number Access (RSNA)
–Multiple Cisco Unified MeetingPlace sites
•If you are migrating from one Cisco Unified MeetingPlace release to another, you cannot transfer existing Cisco Unified MeetingPlace web meetings and attachments from the previous release of Cisco Unified MeetingPlace to Cisco WebEx.
There is currently no workaround. Complete all existing meetings before migrating, or run both deployments concurrently until all existing meetings are completed.
•You can only use Cisco Unified MeetingPlace audio with Cisco WebEx Meeting Center.
If you also use Cisco WebEx Sales Center or other Cisco WebEx centers, then have your Cisco WebEx customer service manager or account manager split your Cisco WebEx site into two sites:
–Site A: Cisco WebEx Meeting Center + Cisco Unified MeetingPlace audio
–Site B: other Cisco WebEx centers + previous audio conferencing provider
In this split site, your users need to schedule meetings as follows:
–(About Cisco WebEx Integration Option 1) Schedule Cisco WebEx Meeting Center meetings from Cisco Unified MeetingPlace.
–(About Cisco WebEx Integration Option 2) Schedule Cisco WebEx Meeting Center meetings from the Cisco WebEx Site A end-user interface (http://SiteA.webex.com/).
–Schedule all other Cisco WebEx meetings from the Cisco WebEx Site B end-user interface (http://SiteB.webex.com/).
•If you have a split site, Cisco Unified MeetingPlace provides audio conferencing functionality only to the Cisco WebEx site with which it is associated. The other Cisco WebEx site operates independently of Cisco Unified MeetingPlace.
•"Named host" deployments require a Cisco WebEx user account for each profiled user of Cisco Unified MeetingPlace. If there are more Cisco Unified MeetingPlace users than Cisco WebEx users, some users will be able to schedule but not actually join meetings.
Use one or both of the following workarounds:
–Obtain a concurrent-user or per-minute Cisco WebEx contract.
–(About Cisco WebEx Integration Option 1 only) Determine which Cisco Unified MeetingPlace users actually require Cisco WebEx, and enable only these users to schedule Cisco WebEx web meetings. You can do this by configuring the Default web conference provider and Hide web conference provider fields in the user groups or user profiles.
•Usage reports and billing statistics cannot distinguish between web conferences provided by Cisco WebEx and web conferences provided by Cisco Unified MeetingPlace.
As a workaround, do not enable both types of meetings; choose a single web conferencing provider.
•For information about recording limitations, see the following Cisco WebEx documents:
–Recording and Playback FAQs
–WebEx Network Recording Player for Advanced Recording Format (.arf) Files User's Guide
Related Topics
•Restrictions for Integrating Cisco Unified MeetingPlace with Cisco WebEx
•Integration Option 1: Schedule and Attend Cisco WebEx Meetings from Cisco Unified MeetingPlace
•Integration Option 2: Schedule and Attend Cisco WebEx Meetings from Cisco WebEx
•How to Integrate Cisco Unified MeetingPlace with Cisco WebEx
User Profile Restrictions
The following Cisco Unified MeetingPlace user profile fields have different restrictions or requirements when the system is integrated with Cisco WebEx:
•The Profile Number field must be a maximum of 8 digits in length.
•First name and Last name—Required fields.
•User ID—Do not modify this field in an existing user profile. Doing so disables future sign-ins to Cisco WebEx by the user.
•User ID and User password—Avoid using diacritical or non-English characters in these fields. Doing so restricts the user from joining the Cisco WebEx web meeting directly after sign-in; instead, the user is sent to the Cisco WebEx site and can join the meeting indirectly from there.
•E-mail address—Required field. Maximum 64 characters. Must be unique on the Cisco WebEx site.
•Main phone number and Alternate phone number—Maximum 30 characters.
•Language—Only U.S. English is supported.
•Time zone—If the value in Cisco Unified MeetingPlace does not map to a Cisco WebEx value during the import or synchronization of a user profile, then the Cisco WebEx user profile uses the default value of the Cisco WebEx site.
Note See the Time Zone Mapping Between Cisco WebEx and Cisco Unified MeetingPlace module.
Related Topics
•Restrictions for Integrating Cisco Unified MeetingPlace with Cisco WebEx
•Integration Option 1: Schedule and Attend Cisco WebEx Meetings from Cisco Unified MeetingPlace
•Integration Option 2: Schedule and Attend Cisco WebEx Meetings from Cisco WebEx
•How to Integrate Cisco Unified MeetingPlace with Cisco WebEx
Video Restrictions
•When you obtain your Cisco WebEx account and site, you choose between Cisco Unified MeetingPlace video conferencing and Cisco WebEx webcam video. The Cisco WebEx site cannot support both types of video at the same time.
•Cisco Unified MeetingPlace video conferencing is not included in the Cisco WebEx recordings.
•Cisco Unified MeetingPlace video conferencing is available only to users with video privileges. Configure the Video usage user profile field appropriately for your users.
Related Topics
•Restrictions for Integrating Cisco Unified MeetingPlace with Cisco WebEx
•How to Integrate Cisco Unified MeetingPlace with Cisco WebEx
End-to-End Encryption Restrictions
The following restrictions apply to end-to-end encryption:
•If end-to-end encryption is enabled on the Cisco WebEx site, then the meeting owner (host) must join to start each meeting, even if the meeting does not use end-to-end encryption. Specifically, the following Cisco WebEx features are not supported when end-to-end encryption is enabled for the site:
–Attendee Join Before Host—This feature enables attendees to join a meeting before the host, eliminating the need for attendees to wait for the host to start a meeting.
–Scheduling Alternate Hosts—This feature enables the meeting owner (host) to designate other people as alternate hosts to a meeting, allowing them to start and host the meeting in the absence of the scheduled host. Once scheduled, either the host or any alternate host may start a meeting and take on the host role.
•Cisco WebEx Network-Based Recording (NBR) is not supported in end-to-end-encrypted meetings:
–The audio portion of the end-to-end-encrypted meeting cannot be recorded.
–The web portion of the end-to-end-encrypted meeting can be recorded only if the users select the PC-based recording option.
The end-to-end encryption configuration can be modified in the following ways:
•The Cisco WebEx administrator can enable or disable end-to-end encryption for the entire Cisco WebEx site.
Note If end-to-end encryption is enabled or disabled, you must restart Cisco Unified MeetingPlace Web Conferencing services to update the site settings cache. When you restart the web server, all manual changes made to the registry are lost. For detailed information, see "Restarting All Web Conferencing Services" in the Managing Cisco Unified MeetingPlace Web Conferencing Services module.
•If end-to-end encryption is enabled on the Cisco WebEx site, then you can configure the privileges in Cisco WebEx user profiles to allow end-to-end encryption session types for the Meeting Center service.
By default, if the Cisco WebEx user profile allows end-to-end encryption for Meeting Center, then all Meeting Center meetings scheduled by that user will use end-to-end encryption. This is always true for About Cisco WebEx Integration Option 1.
•(About Cisco WebEx Integration Option 2 only) If you configure a Cisco WebEx user profile to allow end-to-end encryption:
–While modifying the Cisco WebEx user profile, the user can specify a default session type to select or deselect end-to-end-encrypted meetings.
–While scheduling a meeting, the user can select the end-to-end encryption session type.
Related Topics
•Restrictions for Integrating Cisco Unified MeetingPlace with Cisco WebEx
•Integration Option 1: Schedule and Attend Cisco WebEx Meetings from Cisco Unified MeetingPlace
•Integration Option 2: Schedule and Attend Cisco WebEx Meetings from Cisco WebEx
•How to Integrate Cisco Unified MeetingPlace with Cisco WebEx
End-User Restrictions
•Restrictions that you may want to communicate to your end users:
–Anyone may join Cisco WebEx web meetings from the public Cisco WebEx site, unless meeting passwords are in use. Also, anyone may dial out from Cisco WebEx web meetings.
–Only the meeting owner (host) can start or stop recording a meeting.
–Cisco WebEx web meetings that are scheduled with zero ports and that are attended by two or more web meeting participants do not get extended; such meetings end at the scheduled end time.
–Application and desktop sharing in Cisco WebEx web meetings do not support dual-monitor systems.
–Chinese, Korean, and Japanese character encoding is not supported.
–See the "Video Restrictions" section.
•End-user restrictions for About Cisco WebEx Integration Option 1 only:
–Users can schedule web conferences but not audio conferences from the "My WebEx" portal. Tell your users to schedule meetings from the Cisco Unified MeetingPlace Web Conferencing interface only.
–All users must sign in through the Cisco Unified MeetingPlace end-user web interface before joining meetings. Joining meetings directly from the Cisco WebEx end-user web interface is not supported in this Cisco WebEx integration deployment.
–IBM Lotus Notes integration and Cisco Unified MeetingPlace PhoneView is not supported for scheduling Cisco WebEx meetings.
Related Topics
•Restrictions for Integrating Cisco Unified MeetingPlace with Cisco WebEx
•Integration Option 1: Schedule and Attend Cisco WebEx Meetings from Cisco Unified MeetingPlace
•Integration Option 2: Schedule and Attend Cisco WebEx Meetings from Cisco WebEx
•How to Integrate Cisco Unified MeetingPlace with Cisco WebEx
How to Integrate Cisco Unified MeetingPlace with Cisco WebEx
Note When WebEx updates TSP information, Cisco Unified MeetingPlace administrators must follow a reset procedure to force the Cisco Unified MeetingPlace system to download and apply the new configuration from WebEx. For reset instructions, see the "Establishing or Resetting the Telephony Connection to Cisco WebEx" section.
•Configuring the Cisco WebEx Connection and Scheduling Options
•Creating and Uploading the Cisco WebEx Certificate
•Establishing or Resetting the Telephony Connection to Cisco WebEx
•Configuring Site Settings in the Cisco WebEx Site Administration
•Customizing Post-Meeting Web Page Settings
•Allowing the Audio Portion of a Meeting to Continue after Closing the Cisco WebEx Meeting Center Session
•Configuring Single Sign-On in the Cisco WebEx Site Administration
•Configuring the Cisco WebEx Audio Recorder
•Enabling Users to Schedule Cisco WebEx Meetings from Cisco Unified MeetingPlace
•Transferring User Profiles From Cisco Unified MeetingPlace to Cisco WebEx
•Deactivating Cisco WebEx User Profiles
•Modifying Your Cisco WebEx Site Administration Account
Configuring the Cisco WebEx Connection and Scheduling Options
Before You Begin
•Choose and understand your Cisco WebEx integration deployment. See the Planning Guide for Cisco Unified MeetingPlace at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_implementation_design_guides_list.html.
•Read the prerequisites for your deployment:
–Prerequisites for Integration Option 1: Schedule and Attend Cisco WebEx Meetings from Cisco Unified MeetingPlace
–Prerequisites for Integration Option 2: Schedule and Attend Cisco WebEx Meetings from Cisco WebEx
•Read the "Restrictions for Integrating Cisco Unified MeetingPlace with Cisco WebEx" section.
•If applicable, obtain the proxy server hostname and port number from your network administrator.
•Obtain the following information from the Cisco WebEx administrator:
–Site ID
–Site name
–Partner ID
–Password for Cisco WebEx Site Administration
Note The Cisco WebEx Site Provisioning group sends you an email with the Cisco WebEx site ID, Cisco WebEx site name, and the Cisco WebEx partner ID.
•Understand the following:
–The Cisco WebEx Site always uses the host ID of "admin" (profile #0001) configured with a secure password. This host ID is dedicated to the Cisco WebEx integration for the user profile from the Cisco Unified MeetingPlace Administration page.
–Add this host ID to your Cisco WebEx site (if this was not already created) using your Cisco WebEx-provided administration account information.
–This host ID and password must match the Cisco Unified MeetingPlace "admin" (profile #0001) and password.
–We recommend that you set up different System Manager-level profiles for IT department personnel use. Do not use the default "admin" account in Cisco Unified MeetingPlace except for Cisco WebEx integration.
Procedure
Step 1 Sign in to the Cisco Unified MeetingPlace Administration Center.
Step 2 Click System Configuration > Cisco WebEx Configuration > Cisco WebEx Site and Server.
Step 3 Set the Web conference scheduling field to:
•Unified MP schedule, Cisco WebEx meeting if you are deploying Integration Option 1: Schedule and Attend Cisco WebEx Meetings from Cisco Unified MeetingPlace.
•Cisco WebEx schedule, Cisco WebEx meeting if you are deploying Integration Option 2: Schedule and Attend Cisco WebEx Meetings from Cisco WebEx.
Note Changes to the Web conference scheduling field will take effect after you complete the "Establishing or Resetting the Telephony Connection to Cisco WebEx" section.
Step 4 Configure the rest of the fields on the Cisco WebEx Site and Server Page. The rest of this information will be provided in an email from the Cisco WebEx Site Administrator.
Step 5 (Optional) Configure a proxy server if your company requires one in order to connect from inside the firewall to the outside internet to your Cisco WebEx site.
Step 6 Click Save.
Note If you make numerous changes on this page, in order to have the multiple changes take effect, you may need to restart the Cisco Unified MeetingPlace Web Conferencing service on the Web Server.
Related Topics
•Field Reference: Cisco WebEx Site and Server Page in the Administration Center Page References for Cisco Unified MeetingPlace module
•About Cisco WebEx Integration Option 1
•About Cisco WebEx Integration Option 2
What to Do Next
Proceed to the "Creating and Uploading the Cisco WebEx Certificate" section.
Creating and Uploading the Cisco WebEx Certificate
Before You Begin
Complete the "Configuring the Cisco WebEx Connection and Scheduling Options" section.
Caution If you create a certificate when one is already in use, then you will block further user access to Cisco WebEx through Cisco Unified MeetingPlace. User access will be re-enabled after you upload the new certificate to the Cisco WebEx Site Administration.
Restriction
Use the failoverUtil copyConfigFiles and failoverUtil restoreConfigFiles CLI commands to copy the certificate files and other unreplicated system files from the active server to the standby server. For detailed instructions, see "Configuring the Application Servers in a Failover Deployment" in the Configuring Application Server Failover for Cisco Unified MeetingPlace module.
Procedure
Step 1 Sign in to the Cisco Unified MeetingPlace Administration Center.
Step 2 Click System Configuration > Cisco WebEx Configuration > Cisco WebEx Certificate.
Step 3 Click Create Certificate.
Step 4 Click OK.
Step 5 Click the Certificate location link.
Step 6 Save a local copy of the certificate.
Step 7 Click the Cisco WebEx Site Administration URL link.
Step 8 Sign in if prompted:
•Enter the User ID of your Cisco Unified MeetingPlace system administrator user profile.
•Enter the Cisco WebEx site administration password that was provided by your Cisco WebEx administrator.
Step 9 Click SSO Configuration.
Step 10 Click Site Certificate Manager.
Step 11 Click Import Certificate.
Step 12 If a previous certificate is already in place, then click Remove the Certificate.
Step 13 In the Import your certificate field, browse to the local copy of the certificate.
Step 14 Click OK, then Close.
Related Topics
•Field Reference: Cisco WebEx Certificate in the Administration Center Page References for Cisco Unified MeetingPlace module
•Configuring Application Server Failover for Cisco Unified MeetingPlace module
What to Do Next
Proceed to the "Establishing or Resetting the Telephony Connection to Cisco WebEx" section.
Establishing or Resetting the Telephony Connection to Cisco WebEx
Before You Begin
Complete the "Creating and Uploading the Cisco WebEx Certificate" section.
Caution Performing this task causes the system to drop all Cisco WebEx meetings that are in session.
Procedure
Step 1 Sign in to the Cisco Unified MeetingPlace Administration Center.
Step 2 Click System Configuration > Cisco WebEx Configuration > Cisco WebEx Site and Server.
Step 3 Click Restart Cisco WebEx Adapter.
Step 4 Click Reset TSP Connection.
Step 5 Click OK to proceed with the reset.
Step 6 If you recently modified the Web conference scheduling field on the Cisco WebEx Site and Server Page, then wait 10 minutes before you proceed to the next step.
This enables the system to transfer the configuration update to the Web Server.
Step 7 On the Web Server, restart the Cisco Unified MeetingPlace Web Conferencing service.
Note When you restart the Web Server, all manual changes made to the registry are lost.
Troubleshooting Tips
•If the system reports an HTTP communication error, then do the following:
–Check that the configured Cisco WebEx site name is correct by pointing a browser to the following URL: http://site-name.webex.com.
If the URL is not reachable, and you verified that you configured the correct Cisco WebEx site name, then contact your Cisco WebEx administrator.
–If your network requires a proxy configuration, then check and correct the Proxy server hostname and Proxy server port field values, which are provided by your network administrator.
•If the system is unable to establish the TSP connection or acquire IP addresses for the TSP primary host and TSP secondary host, then do the following:
–Make sure that the Application Server is configured to use Network Time Protocol (NTP). If you did not configure NTP during installation, then use the net command to do so now.
–Create and upload a new Cisco WebEx certificate. See the "Creating and Uploading the Cisco WebEx Certificate" section.
Related Topics
•Field Reference: Cisco WebEx Site and Server Page in the Administration Center Page References for Cisco Unified MeetingPlace module
•Restarting All Web Conferencing Services in the Managing Cisco Unified MeetingPlace Web Conferencing Services module
What to Do Next
Proceed to the "Configuring Site Settings in the Cisco WebEx Site Administration" section.
Configuring Site Settings in the Cisco WebEx Site Administration
Before You Begin
Complete the "Establishing or Resetting the Telephony Connection to Cisco WebEx" section.
Procedure
Step 1 Go to the Cisco WebEx Site Administration:
a. Click System Configuration > Cisco WebEx Configuration > Cisco WebEx Certificate.
b. Click the Cisco WebEx Site Administration URL link.
c. Sign in if prompted:
–Enter the User ID of your Cisco Unified MeetingPlace system administrator user profile.
–Enter the Cisco WebEx site administration password that was provided by your Cisco WebEx administrator.
Step 2 Click Site Settings.
Step 3 Check Allow user to store personal information for joining meetings and call-back teleconference.
Step 4 For About Cisco WebEx Integration Option 1 only:
a. Set Meeting email reminders to Off.
b. Uncheck the following:
–Display feedback form after meeting
–Require strict password for user accounts
–All meetings must have a password
–Require strict passwords for meetings
Step 5 Click Update.
Related Topics
•Integration Option 1: Schedule and Attend Cisco WebEx Meetings from Cisco Unified MeetingPlace
What to Do Next
Proceed to the "Configuring Single Sign-On in the Cisco WebEx Site Administration" section.
Customizing Post-Meeting Web Page Settings
By default when a Cisco WebEx type web meeting has ended, the meeting close webpage directs to www.cisco.com.
The webpage URL can be modified by the system administrator.
Procedure
Step 1 Sign in to the Cisco Unified MeetingPlace Web Server as an administrator.
Step 2 Open Windows Explorer, and browse to C:\Program Files\Cisco Systems\MPWeb\HTML
Step 3 Locate the file called bu.html.
Step 4 Copy the file to another location.
Step 5 Right-click and select Edit, to edit the file using Notepad.
Step 6 Search for self.location.href, and replace http://www.cisco.com with your specified URL.
Step 7 Close and save the file called bu.html.
Allowing the Audio Portion of a Meeting to Continue after Closing the Cisco WebEx Meeting Center Session
Follow the steps below to allow the audio portion of a meeting to continue even after the Cisco WebEx portion of the meeting has finished.
Before You Begin
Click Site Settings then set the following:
•Check Meeting Center
•Check Enable Teleconference Keep-Alive
•Leave Default Setting (enabled/disabled) unchecked.
Procedure
Step 1 Schedule a Cisco WebEx meeting with several users and attend the meeting.
Step 2 Do the following when ending the meeting:
When the web portion of the meeting is finished, the host ends the meeting by choosing File > End Meeting or by closing the Cisco WebEx meeting room. You see a dialog box called "End Meeting".
a. Ensure that Keep the teleconference running is checked.
b. Click OK.
The Cisco WebEx meeting rooms close but audio is still connected for all users.
What to Do Next
Proceed to the "Configuring Single Sign-On in the Cisco WebEx Site Administration" section.
Configuring Single Sign-On in the Cisco WebEx Site Administration
Perform this task to do the following:
•Enable system administrators to click a Cisco WebEx Site Administration URL link in the Cisco Unified MeetingPlace Administration Center to sign in to the Cisco WebEx Site Administration.
•Enable users to sign in to Cisco Unified MeetingPlace from Cisco WebEx using About Cisco WebEx Integration Option 2.
Before You Begin
Complete the "Configuring Site Settings in the Cisco WebEx Site Administration" section.
Procedure
Step 1 Go to the Cisco WebEx Site Administration:
a. Click System Configuration > Cisco WebEx Configuration > Cisco WebEx Certificate.
b. Click the Cisco WebEx Site Administration URL link.
c. Sign in if prompted:
–Enter the User ID of your Cisco Unified MeetingPlace system administrator user profile.
–Enter the Cisco WebEx site administration password that was provided by your Cisco WebEx administrator.
Step 2 Click SSO Configuration.
Step 3 Configure the Default WebEx Target page URL field with the Cisco WebEx site page where you want end users to go after signing in. Sample URLs that you can use:
•Customer SSO Service Login URL—Already configured for you.
•Default WebEx Target page URL—http://<sitename>.webex.com/
•Customer SSO Error URL—Already configured for you.
Step 4 Uncheck Require strict password for user accounts and Do not allow reuse of the last # passwords.
Step 5 Click Update.
What to Do Next
Proceed to the "Configuring the Cisco WebEx Audio Recorder" section.
Configuring the Cisco WebEx Audio Recorder
Cisco Unified MeetingPlace comes with a preconfigured "recorder" user profile. Cisco WebEx Network-Based Recording (NBR) uses this profile to access and record the audio portion of meetings. Cisco Unified MeetingPlace treats the Cisco WebEx NBR as an auto-answer device.
Note This is a required step in order to complete the Cisco Unified MeetingPlace to Cisco WebEx integration; otherwise, the TSP communication is not complete. Even if you do not plan to record meetings, you must perform this task to integrate Cisco Unified MeetingPlace with Cisco WebEx.
Procedure
Step 1 Sign in to the Cisco Unified MeetingPlace Administration Center.
Step 2 Click System Configuration > Cisco WebEx Configuration > Cisco WebEx Audio Recorder.
Step 3 Modify the Profile number and Profile password fields.
The updated values are automatically copied to the Cisco WebEx site. This profile/password is used by Cisco WebEx to record the audio portion of a meeting when recording is turned on in a Cisco WebEx meeting by the host.
Step 4 Click Save.
Step 5 Click System Configuration > Meeting Configuration.
Step 6 Set Meeting controls device to Yes.
Step 7 (Optional) Configure the Connected until meeting ends field if you want to modify how the Cisco WebEx audio recorder is disconnected at the end of meetings.
Step 8 Click Save.
Step 9 From any phone, dial in to Cisco Unified MeetingPlace.
Step 10 Press 3#.
Step 11 Sign in using the Profile number and Profile password of the recorder profile.
By default, the recorder profile number is 0002, but it may be changed by the system administrator.
Step 12 When prompted, record a name, such as "Cisco WebEx Recorder."
Recording a name is required only after the initial configuration of the recorder profile.
Related Topics
•How to Configure Auto-Answer Devices in the Configuring Endpoints for Cisco Unified MeetingPlace module
What to Do Next
•If you are deploying About Cisco WebEx Integration Option 1, proceed to the "Enabling Users to Schedule Cisco WebEx Meetings from Cisco Unified MeetingPlace" section.
•If you are deploying About Cisco WebEx Integration Option 2, proceed as follows:
–If Directory Service is not configured on Cisco Unified MeetingPlace, proceed to the "Transferring User Profiles From Cisco Unified MeetingPlace to Cisco WebEx" section.
–Otherwise, communicate the necessary information to your end users. See the "End-User Information for Integration Option 2: Schedule and Attend Cisco WebEx Meetings from Cisco WebEx" section.
Enabling Users to Schedule Cisco WebEx Meetings from Cisco Unified MeetingPlace
Perform this task only if you are deploying About Cisco WebEx Integration Option 1.
Before You Begin
•Complete the "Configuring Site Settings in the Cisco WebEx Site Administration" section.
•Read the "Restrictions for Integrating Cisco Unified MeetingPlace with Cisco WebEx" section.
Procedure
Step 1 Sign in to the Cisco Unified MeetingPlace Administration Center.
Step 2 Click User Configuration.
Step 3 Click User Groups or User Profiles, depending on whether you want to configure a user group or an individual user profile.
Step 4 Click Edit or Add New, depending on whether you want to configure an existing or new user group or user profile.
Step 5 Configure the following fields:
•Default web conference provider—Whether Cisco WebEx or Cisco Unified MeetingPlace is selected by default when the user schedules a meeting from the Cisco Unified MeetingPlace end-user web interface.
•Hide web conference provider—Whether the user can see and change the web conferencing provider while scheduling a meeting from the Cisco Unified MeetingPlace end-user web interface.
Step 6 (For Cisco Unified MeetingPlace video conferencing) Configure the Video usage field to enable the appropriate video privileges for the user.
Step 7 (Optional) Set the Meeting password required field to Yes.
Caution Anyone can join Cisco WebEx meetings that are not password protected, because meetings that are in session are publicly listed on the Cisco WebEx end-user web interface.
Step 8 Click Save.
Step 9 Repeat Step 2 through Step 8 for all user groups and user profiles for which you want to enable the scheduling of Cisco WebEx meetings.
Related Topics
•Field Reference: Add User Profile Page and Edit User Profile Page in the Administration Center Page References for Cisco Unified MeetingPlace module
•Integration Option 1: Schedule and Attend Cisco WebEx Meetings from Cisco Unified MeetingPlace
What to Do Next
Communicate the necessary information to your end users. See the "End-User Information for Integration Option 1: Schedule and Attend Cisco WebEx Meetings from Cisco Unified MeetingPlace" section
Transferring User Profiles From Cisco Unified MeetingPlace to Cisco WebEx
If you configure Directory Service on your Cisco Unified MeetingPlace system, then a Cisco WebEx user profile is automatically imported or updated from Cisco Unified MeetingPlace when the user successfully authenticates through the Cisco Unified MeetingPlace Application Server (http://application-server/).
If you have not configured Directory Service on Cisco Unified MeetingPlace, then you must perform this task to manually transfer user profiles from Cisco Unified MeetingPlace to the Cisco WebEx Site Administration.
Before You Begin
•Complete this task only if the following are true:
–You deploy About Cisco WebEx Integration Option 2.
–Directory Service is not configured on Cisco Unified MeetingPlace.
•If you want to be notified when the transfer is complete, then make sure that your Cisco WebEx Site Administration account includes a valid e-mail address. See the "Modifying Your Cisco WebEx Site Administration Account" section.
•Complete the "Establishing or Resetting the Telephony Connection to Cisco WebEx" section.
Restrictions
When Directory Service is not configured on the system, user profiles are not synchronized between Cisco Unified MeetingPlace and Cisco WebEx.
Specifically, if you delete or modify a user profile in Cisco Unified MeetingPlace, the corresponding user profile in Cisco WebEx is not deactivated or updated. You must manually deactivate or modify the user profile(s) through the Cisco WebEx Site Administration.
Similarly, if you deactivate or modify a user profile in Cisco WebEx, the corresponding user profile in Cisco Unified MeetingPlace is not deleted or updated. You must manually delete, deactivate, or modify the user profile(s) through the Cisco Unified MeetingPlace Administration Center.
Procedure
Step 1 Sign in to the Cisco Unified MeetingPlace Administration Center.
Step 2 Click System Configuration > Cisco WebEx Configuration > Export Profiles for Cisco WebEx.
Step 3 Click Export.
Step 4 Click OK.
Step 5 Save a local copy of the file.
Step 6 Click the Cisco WebEx Site Administration URL link.
Step 7 Sign in if prompted:
•Enter the User ID of your Cisco Unified MeetingPlace system administrator user profile.
•Enter the Cisco WebEx site administration password that was provided by your Cisco WebEx administrator.
Step 8 Click Import/Export Users.
Step 9 Click Import.
Step 10 Browse to the file containing the exported Cisco Unified MeetingPlace user profiles.
Step 11 Click Upload File.
Your import submission is added to a queue whose length and speed depends on the system load at that time. After the import is complete, Cisco WebEx sends confirmation to the e-mail address in your Cisco WebEx Site Administration account.
Related Topics
•Configuring Cisco Unified MeetingPlace Directory Service module
•Integration Option 2: Schedule and Attend Cisco WebEx Meetings from Cisco WebEx
•Deactivating Cisco WebEx User Profiles
What to Do Next
Communicate the necessary information to your end users. See the "End-User Information for Integration Option 2: Schedule and Attend Cisco WebEx Meetings from Cisco WebEx" section
Deactivating Cisco WebEx User Profiles
Before You Begin
You perform this task in the Cisco WebEx Site Administration. Because the user interface varies by Cisco WebEx release, you should check the Cisco WebEx documentation for step-by-step instructions for your specific release.
Restrictions
•If you deactivate or edit user profiles through the Cisco WebEx Site Administration, you must manually make those changes through the Cisco Unified MeetingPlace Administration Center. Changes made to Cisco WebEx user profiles are not automatically synchronized with the corresponding Cisco Unified MeetingPlace user profiles.
•You cannot delete user profiles from Cisco WebEx.
Procedure
Step 1 Go to the Cisco WebEx Site Administration:
a. Click System Configuration > Cisco WebEx Configuration > Cisco WebEx Certificate.
b. Click the Cisco WebEx Site Administration URL link.
c. Sign in if prompted:
–Enter the User ID of your Cisco Unified MeetingPlace system administrator user profile.
–Enter the Cisco WebEx site administration password that was provided by your Cisco WebEx administrator.
Step 2 Click Edit User List.
Step 3 Find the user profile that you want to deactivate.
Step 4 Uncheck Active for that user profile.
Step 5 Click Submit.
Step 6 Repeat Step 3 to Step 5 for each user profile that you want to deactivate.
Related Topics
•Deleting User Profiles by Import in the Importing Data into Cisco Unified MeetingPlace module
•Deleting a User Profile in the Configuring User Profiles and User Groups for Cisco Unified MeetingPlace module
Modifying Your Cisco WebEx Site Administration Account
This task is typically performed only when you need to modify the e-mail address for receiving Cisco WebEx administration messages.
Before You Begin
You perform this task in the Cisco WebEx Site Administration. Because the user interface varies by Cisco WebEx release, you should check the Cisco WebEx documentation for step-by-step instructions for your specific release.
Procedure
Step 1 Go to the Cisco WebEx Site Administration:
a. Click System Configuration > Cisco WebEx Configuration > Cisco WebEx Certificate.
b. Click the Cisco WebEx Site Administration URL link.
c. Sign in if prompted:
–Enter the User ID of your Cisco Unified MeetingPlace system administrator user profile.
–Enter the Cisco WebEx site administration password that was provided by your Cisco WebEx administrator.
Step 2 Click Edit User List.
Step 3 Find your user account.
If you signed in using the Cisco Unified MeetingPlace preconfigured admin profile, then the default username is "admin."
Step 4 Click the name for that user account.
Step 5 Modify the account information.
Step 6 Click Update.
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