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Table Of Contents
Setting Up the Cisco Unified IP Phone
Cisco Unified CallManager Configuration
Understanding the Cisco Unified IP Phone 7970 Series Components
Audio Quality Subjective to the User
Using External Devices with Your Cisco Unified IP Phone
Installing the Cisco Unified IP Phone
Attaching the Cisco Unified IP Phone Expansion Module 7914
Adjusting the Placement of the Cisco Unified IP Phone
Adjusting Cisco Unified IP Phone Footstand and Phone Height
Securing the Phone with a Cable Lock
Mounting the Phone to the Wall
Verifying the Phone Startup Process
Configuring Startup Network Settings
Configuring Security on the Cisco Unified IP Phone
Setting Up the Cisco Unified IP Phone
This chapter includes the following topics, which help you install the Cisco Unified IP Phone 7970 Series on an IP telephony network:
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Understanding the Cisco Unified IP Phone 7970 Series Components
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Note
Before You Begin
Before installing the Cisco Unified IP Phone, review the requirements in these sections:
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Network Requirements
For the Cisco Unified IP Phone 7970 Series to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet these requirements:
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Cisco Unified CallManager Configuration
The Cisco Unified IP Phone requires Cisco Unified CallManager to handle call processing. Refer to Cisco Unified CallManager Administration Guide or to context-sensitive help in the Cisco Unified CallManager application to ensure that Cisco Unified CallManager is set up properly to manage the phone and to properly route and process calls.
If you plan to use auto-registration, verify that it is enabled and properly configured in Cisco Unified CallManager before connecting any Cisco Unified IP Phone to the network. For information about enabling and configuring auto-registration, refer to Cisco Unified CallManager Administration Guide. Also, see the "Adding Phones to the Cisco Unified CallManager Database" section on page 2-12.
You must use Cisco Unified CallManager to configure and assign telephony features to the Cisco Unified IP Phones. See the "Telephony Features Available for the Phone" section on page 5-2 for details.
In Cisco Unified CallManager, you can add users to the database and associate them with specific phones. In this way, users gain access to web pages that allow them to configure items such as call forwarding, speed dialing, and voice messaging system options. See the "Adding Users to Cisco Unified CallManager" section on page 5-20 for details.
Safety
Review the following warnings before installing the Cisco Unified IP Phone 7970. To see translations of these warnings, refer to the Regulatory Compliance and Safety Information for the Cisco Unified IP Phone 7900 Series document that accompanied this device.
Warning
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Caution
The following warnings apply when you use an external power supply.
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Understanding the Cisco Unified IP Phone 7970 Series Components
The Cisco Unified IP Phone 7970 Series includes these components on the phone or as accessories for the phone:
Network and Access Ports
The back of the Cisco Unified IP Phone includes these ports:
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Each port supports 10/100 or 10/100/1000 Mbps half- or full-duplex connections to external devices. You can use either Category 3 or 5 cabling for 10-Mbps connections, but you must use Category 5 for 100 and 1000 Mbps connections.
Use the SW network port to connect the phone to the network. You must use a straight-through cable on this port. The phone can also obtain inline power from a switch over this connection. See the "Providing Power to the Phone" section on page 2-4 for details.
Use the PC access port to connect a network device, such as a computer, to the phone. You must use a straight-through cable on this port.
Handset
The handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting.
To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port on the back of the phone.
Speakerphone
By default, the speakerphone is enabled on Cisco Unified IP Phone 7970 Series.
You can disable the speakerphone through the Cisco Unified CallManager Administration application. To do so, choose Device > Phone and locate the phone you want to modify. In the Phone Configuration web page for the phone, check the Disable Speakerphone check box.
Headset
Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed, there is not a single "best" solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network.
In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users.
Cisco Systems recommends the use of good quality headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of headsets and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur.
The primary reason that support of a headset would be inappropriate for an installation is the potential for an audible hum. This hum can either be heard by the remote party or by both the remote party and the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube. See the "Safety" section for more information.
Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones.
Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own environment to determine suitable performance.
For information about headsets, refer to:
Connecting a Headset
To connect a headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset.
You can use the headset with all of the features on the Cisco Unified IP Phone, including the Volume and Mute buttons. Use these buttons to adjust the ear piece volume and to mute the speech path from the headset microphone.
Disabling a Headset
You can disable the headset through the Cisco Unified CallManager Administration application. If you do so, you also will disable the speakerphone.
To disable the headset from Cisco Unified CallManager Administration, choose Device > Phone and locate the phone that you want to modify. In the Phone Configuration web page for the phone, check the Disable Speakerphone and Headset check box.
Using External Devices with Your Cisco Unified IP Phone
The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices that are shielded (screened) against unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:
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Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.
Caution
Installing the Cisco Unified IP Phone
You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-1 for a graphical representation of the connections.
To install a Cisco Unified IP Phone, perform these steps:
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Optional. You can add a headset later if you do not connect one now.
See the "Headset" section for supported headsets.
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Optional.
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Each Cisco Unified IP Phone ships with one Ethernet cable in the box.
See the "Network and Access Ports" section for guidelines.
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Optional. You can connect another network device later if you do not connect one now.
See the "Network and Access Ports" section for guidelines.
Figure 3-1 Cisco Unified IP Phone 7970 Series Rear Cable Connections
Related Topics
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Attaching the Cisco Unified IP Phone Expansion Module 7914
The Cisco Unified IP Phone Expansion Module 7914 can be attached to a Cisco Unified IP Phone 7970 Series to extend the number of line appearances or speed dial buttons. You can customize the button templates for the Cisco Unified IP Phone Expansion Module 7914 to determine the number of line appearances and speed dial buttons. See the "Modifying Phone Button Templates" section on page 5-18 for details.
You can attach a Cisco Unified IP Phone Expansion Module 7914 to the Cisco Unified IP Phone 7970 Series:
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To configure the Cisco Unified IP Phone Expansion Module 7914 on the Cisco Unified IP Phone, follow these steps:
Procedure
Step 1
The Cisco Unified CallManager Administration page appears.
Step 2
The Find and List Phone page appears. You can search for one or more phones that you want to configure for the Cisco Unified IP Phone Expansion Module 7914.
Step 3
The Find and List Phone page reappears showing a list of the phones matching your search criteria.
Step 4
The Phone Configuration page appears.
Step 5
Step 6
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In the Firmware Load Information section of the page, there are two fields for specifying the firmware load for Modules 1 and 2. You can leave these fields blank to use the default firmware load.
Step 7
A message appears asking you to reset the phone for the changes to take effect. Click OK.
Step 8
Note
Related Topics
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Adjusting the Placement of the Cisco Unified IP Phone
The Cisco Unified IP Phone includes an adjustable footstand. When placing the phone on a desktop surface, you can adjust the tilt height to several different angles in 7.5 degree increments from flat to 60 degrees. You can also mount the phone to the wall using the footstand or using the optional locking wall mount kit.
Adjusting Cisco Unified IP Phone Footstand and Phone Height
You can adjust the footstand adjustment plate on the Cisco Unified IP Phone to the height that provides optimum viewing of the phone screen. See Figure 3-3 for more information.
Procedure
Step 1
Step 2
Securing the Phone with a Cable Lock
You can secure the Cisco Unified IP Phone 7970G and 7971G-GE to a desktop using a laptop cable lock. The lock connects to the security slot on the back of the phone and the cable can be secured to a desktop.
The security slot can accommodate a lock up to 20 mm. Compatible laptop cable locks include the Kensington® laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on the back of the phone.
See Figure 3-2.
Figure 3-2 Connecting a Cable Lock to the Cisco Unified IP Phone 7970G/7971G-GE
Mounting the Phone to the Wall
You can mount the Cisco Unified IP Phone on the wall using the footstand as a mounting bracket or you can use special brackets available in a Cisco Unified IP Phone wall mount kit. (Wall mount kits must be ordered separately from the phones.) If you attach the phone to a wall using the standard footstand and not the wall mount kit, you need to supply the following tools and parts:
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See Figure 3-3 for a graphical representation of the phone parts.
Before You Begin
To ensure that the handset attaches securely to a wall-mounted phone, remove the handset wall hook from the handset rest, rotate the hook 180 degrees, and reinsert the hook. Turning the hook exposes a lip on which the handset catches when the phone is vertical. For an illustrated procedure, refer to Installing the Wall Mount Kit for the Cisco Unified IP Phone.
To mount the phone on the wall using the standard footstand, follow these steps:
Caution
Procedure
Step 1
Step 2
Step 3
The keyholes fit standard phone jack mounts.
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Figure 3-3 Parts Used in Wall Mounting the Cisco Unified IP Phone
Footstand adjustment button—Raises and lowers adjustment plate
Wall mounting screw holes
Adjustment plate—Raises and lowers phone vertically
Verifying the Phone Startup Process
After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through these steps.
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Caution
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Normally, this sequence takes just a few seconds. However, if the phone's Flash memory is erased or the phone load is corrupted, the sequence of green flashes will continue while the phone begins a software update procedure. If the phone performs this procedure, the following buttons light to indicate progress:
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If the phone successfully passes through these stages, it has started up properly. If the phone does not start up properly, see the "Resolving Startup Problems" section on page 9-2.
Configuring Startup Network Settings
If you are not using DHCP in your network, you must configure these network settings on the Cisco Unified IP Phone after installing the phone on the network:
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You also may configure the domain name and the DNS server settings, if necessary.
Collect this information and see the instructions in Chapter 4, "Configuring Settings on the Cisco Unified IP Phone."
Configuring Security on the Cisco Unified IP Phone
The security features protect against several threats, including threats to the identity of the phone and to data. These features establish and maintain authenticated communication streams between the phone and the Cisco Unified CallManager server, and digitally sign files before they are delivered.
For more information about the security features, see the "Understanding Security Features for Cisco Unified IP Phones" section on page 1-11. Also, refer to Cisco Unified CallManager Security Guide.
A Locally Significant Certificate (LSC) installs on phones after you perform the necessary tasks that are associated with the CAPF. You can use Cisco Unified CallManager Administration to configure an LSC, as described in Cisco Unified CallManager Security Guide.
Alternatively, you can initiate the installation of an LSC from the Security Configuration menu on the phone. This menu also lets you update or remove an LSC.
Before you do so, make sure that the appropriate Cisco Unified CallManager and the Certificate Authority Proxy Function (CAPF) security configurations are complete:
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Refer to Cisco Unified CallManager Security Guide for more information.
Depending on how you have configured the CAPF, this procedure installs an LSC, updates an existing LSC, or removes an existing LSC.
To configure an LSC on the phone, follow these steps:
Procedure
Step 1
Step 2
Note
Step 3
Step 4
The phone prompts for an authentication string.
Step 5
The phone begins to install, update, or remove the LSC, depending on how the CAPF was configured. During the procedure, a series of messages appears in the LSC option field in the Security Configuration menu so that you can monitor progress. When the procedure completes successfully, the phone will display Installed or Not Installed.
The LSC install, update, or removal process can take a long time to complete. You can stop the process at any time by pressing the Stop softkey from the Security Configuration menu. (Settings must be unlocked before you can press this softkey.)
When the phone successfully completes the installation procedure, it displays "Success." If the phone displays, "Failure," the authorization string may be incorrect or the phone may not enabled for upgrading. Refer to error messages generated by the CAPF and take appropriate actions.
You can verify that an LSC is installed on the phone by choosing Settings > Model Information and ensuring that the LSC setting shows Installed.
Related Topic
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