Table Of Contents

A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

AAR

See automated alternate routing (AAR)

abbreviated dial

described 36-54

access log 4-12

ad hoc conferences

Advanced Ad Hoc Conference Enabled 22-12

description 22-7

Drop Ad Hoc Conference 22-11

initiating 22-7

limitations 22-14

linear conference linking 22-9

Non-linear Ad Hoc Conference Linking Enabled 22-13

nonlinear conference linking 22-10

party entrance tone 22-15

restrictions for phone that is running SIP 22-13

service parameters 22-11

using cBarge softkey 22-8

using Join softkey 22-8

administrator tools

BAT 40-1

CAR 40-2

Cisco Unified Serviceability 40-1

more information 40-3

overview 40-1

admission control 5-16, 6-1

Advanced Ad Hoc Conference Enabled service parameter 22-12

alarms

DHCP 11-3

alternate routing

video 37-15

amwi

described 36-39

analog telephony protocols

CAS 33-5

described 33-3

E&M signaling 33-4

ground-start signaling 33-4

loop-start signaling 33-4

announcements 21-4

announcements (table) 21-5

annunciator

announcements 21-4

announcements (table) 21-5

configuration checklist (table) 21-1

dependency records 21-5

limitations 21-4

more information 21-6

overview 21-1

planning configuration 21-3

system requirements 21-4

tones 21-4

troubleshooting 21-5

understanding 21-2

appliance 1-1

application dial rules

configuration design 16-1

configuration error checking 16-2

more information 16-7

application profiles 18-5

application user

associating devices 18-5

configuration checklist (table) 18-1

described 18-1, 18-2

more information 18-8

ATA 186 features 39-2

audio quality 6-1

authentication

user 17-6

using with credential policy 19-3

automated alternate routing (AAR)

and hunt pilots 14-4

and remote gateways 14-4

described 14-2

dial prefix matrix example (table) 14-3

enable service parameter 14-3

example 14-2

line/DN and AAR groups (table) 14-2

autoregistration

configuration checklist (table) 10-1

described 10-1

more information 10-4

multiple protocol support 10-4

understanding 10-3

B

back to back user agent

SIP 34-38

bandwidth

allocation of 6-1

calculations for admission control 6-7

management for video 37-15

barge

described 36-39

Basic Rate Interface (BRI) 32-4, 33-6

BAT 40-1

BLF buttons 36-29

BRI 32-4

Bulk Administration Tool

See BAT

Busy Lamp Field (BLF) buttons 36-29

buttons

directories 36-58

messages 36-58

C

call admission control 5-16

gatekeepers

components 6-12

explained 6-10

in a distributed setting (figure) 6-11

locations

explained 6-4

illustrated (figure) 6-5

more information 6-14, 7-27

overview 6-1

trunks 6-10

call completion, QSIG supplementary service

See Cisco Call Back

call control 20-3

call coverage

call forwarding 14-12

described 14-12

hunting 14-12

maximum hunt timer 14-13

personal preferences 14-14

call detail records (CDRs)

described 40-2

video 37-20

call diagnostics and voice quality metrics

described 36-43

call display restrictions

configuring in translation pattern 14-44

call diversion (forwarding), QSIG supplementary service 33-10

called party

transformations 14-10, 14-36

transformations settings 14-40

transformations settings (table) 14-41

caller identification

restrictions 14-43

support for device control protocols (table) 14-48

support vs. device control protocols 14-48

types 14-43

call failure, avoiding 25-7

call forward

call forward all

call forward all loop prevention 36-40

CFA destination override 36-40

described 36-40

call forward busy

described 36-42

call forward no answer

described 36-42

call forward no coverage

described 36-42

described 15-8

SIP 34-17

call forward busy

described 36-42

call forwarding

described 14-12

call forward no answer

described 36-42

call forward no coverage

described 36-42

call hold

SIP 34-17

calling line

SIP 34-18

calling name presentation

SIP 34-18

calling party

normalization 14-21

presentation settings 14-43

restriction settings 14-43

transformations 14-36

transformations settings 14-37

transformations settings (table) 14-38, 14-45

calling search spaces

dependency records 12-4

examples 12-3

explained 12-1

guidelines and tips 12-3

list of topics 12-1

more information 12-4

search for phones 36-57

call park

described 36-43

call park Busy Lamp Field (BLF) buttons 36-29

call pickup

described 28-1, 36-44

call preservation

explained 9-3

scenarios (table) 9-5

call processing

by Cisco Unified Communications Manager 2-2

calls

making and receiving multiple per directory number 15-10

on-hook call transfer 36-50

video 37-4

call select

described 36-45

call transfer

QSIG supplementary service 33-11

SIP 34-17

call waiting

described 15-9

CAR overview 40-2

Catalyst 4000

4224 voice gateway switch 32-10

access gateway module 32-10

Catalyst 4224 Voice Gateway Switch 32-10

Catalyst 6000

Cisco Communication Media Module 32-9

configuration illustrated (figure) 26-7

FXS analog interface module 32-9

hookflash transfer 32-8

T1/E1 line card 32-8

CDR

described 40-2

CDR Analysis and Reporting (CAR) 40-2

CFA Destination Override service parameter 15-9, 36-41

channel associated signaling (CAS) 32-4, 33-5

characters, special

configuring 14-21

described (table) 14-27

Cisco ATA 186

configuration checklist (table) 39-1

connecting to Cisco Unified Communications Manager 39-2

more information 39-2

Cisco Call Back

described 33-10

Cisco Catalyst 4000 26-5

Cisco Catalyst 6000 26-6

Cisco Communication Media Module (CMM) 32-9

Cisco Conference Bridge (WS-SVC-CMM) 22-4

Cisco DSP

more information 26-10

NM-HD supported gateways 26-8

NM-HDV2 supported gateways 26-8

NM-HDV supported gateways 26-8

overview 26-1

supported gateways 26-5

supported routers 26-5

understanding 26-1

Cisco IP Communicator

default phone button template 36-28

described 36-22

Cisco IP SoftPhone profiles 18-7

Cisco SIP endpoints

SIP profile 34-45

Cisco TelePresence

described 36-23

Cisco TFTP service

configuration checklist (table) 8-2

list of topics 8-1

more information 8-9

overview 8-1

understanding 8-5

Cisco Unified CM User Options 36-59

Cisco Unified Communications

applications 2-2

call processing 2-2

client 2-3

clients 2-3

components 2-1

configuring system 3-1

infrastructure 2-2

more information 2-4

network 2-3

overview 2-1

support 2-1

supported applications 2-2

Cisco Unified Communications Manager

additional documentation 1-3

bandwidth usage 5-10

becoming inactive 23-5

benefits 1-2

call processing 2-2

configuration 5-5

CTI redundancy 38-9

introduction 1-1

key features 1-2

more information 1-3

server, configuring 5-3

supported voice codecs 5-10

Cisco Unified Communications Manager Assistant

softkey templates

described 36-31

Cisco Unified Communications Manager JTAPI

using credential policy 19-4

using user directory 19-4

Cisco Unified Communications Manager TAPI

using credential policy 19-4

Cisco Unified IP Phones

See also phones

3951 36-21

7906, described 36-14

7911, described 36-14

7914 Expansion Module, described 36-13

7940, described 36-11

7941, described 36-11

7960, described 36-10

7961, described 36-10

7985, described 36-15

Cisco Unified IP Conference Station 7935, described 36-16

Cisco Unified IP Conference Station 7936, described 36-16

directories button 36-58

features

abbreviated dial 36-54

audible message waiting indicator 36-39

barge 36-39

call diagnostics and voice quality metrics 36-43

call forward all 36-40

call forward busy 36-42

call forward no answer 36-42

call forward no coverage 36-42

call park 36-43

call pickup 36-44

notification     1

call select 36-45

conference linking 36-45

conference list 36-45

connected number display 36-45

described 36-37

device mobility 36-46

directed call park 36-46

direct transfer 36-46

do not disturb 36-46

hold reversion 36-47

immediate divert 36-47

intercom 36-48

join 36-48

log out of hunt groups 36-48

malicious call ID 36-49

mobile connect and mobile voice access 36-49

monitoring and recording 36-49

peer-to-peer image distribution 36-52

privacy 36-39

quality report tool 36-52

secure tone 36-53

service URL 36-53

speed dial 36-54

VPN client 36-55

identifying TFTP server 8-8

messages button 36-58

overview 36-1

SIP

3951, described 36-21

supported models

described (table) 36-7

listed 36-6

that are running SIP

default phone button template (advanced) 36-28

default phone button template (basic) 36-28

NTP reference 5-6

that support SIP

PLAR 34-44

Cisco Unified IP Phone Services

configuration checklist (table) 29-1

dependency records 29-6

guidelines and tips 29-5

more information 29-6

overview 29-1

understanding 29-3

Cisco Unified Mobile Communicator

described 36-23

Cisco Unified Personal Communicator

described 36-23

Cisco VG200 Voice Gateway 32-7

Cisco VG224 Analog Phone Gateway

configuring 32-7

description 32-7

Cisco VG248 Analog Phone Gateway

configuring 32-5

description 32-5

clear filter button

phone search 36-57

closest match routing 14-16

CMLocal date/time group 5-6

codecs

G.711 5-10

G.723 5-10

G.729 5-10

GSM 5-10

video 37-5

wideband 5-10

common device configurations

described 5-15

search for phones 36-57

common phone profiles

described 36-35

compression of voice stream 26-3

Computer Telephony Integration

See CTI

conference bridges

ad hoc

described 22-7

annunciator 22-5

configuration checklist (table) 22-1

dependency records 22-19

meet-me

described 22-7

more information 22-20

overview 22-1

performance monitoring 22-20

troubleshooting 22-20

types (table) 22-5

types in Cisco Unified Communications Manager Administration 22-5

conference chaining 22-15

conference devices

Cisco Conference Bridge (WS-SVC-CMM), described 22-4

MTP WS-X6608 DSP service card 22-5

software, described 22-4

understanding 22-2

video, described 22-4

conference linking

described 36-45

conference list

described 36-45

conference routers

described 22-3

conferences

ad hoc

initiating 22-7

limitations 22-14

described 15-10

meet-me

initiating 22-15

limitations 22-15

party entrance tone 22-15

conferencing

across an IP WAN 26-3

hardware-based 26-4

using Cisco DSP 26-1

video 37-17

configuration

Cisco Unified Communications Manager 5-5

files for devices 9-2

settings

checklist (table) 5-1

list of topics 5-1

configuration checklist

MGCP BRI 32-3

connected line, SIP 34-19

connected name identification, SIP 34-19

connected number display

described 36-45

connected party

presentation settings 14-46

restriction settings 14-46

transformations settings (table) 14-47

counters, video bridge 37-20

credential management 18-4

credential policy

bulk administration 19-3

configuration checklist (table) 19-2

credential caching 19-3

credential history 19-4

described 19-1

events 19-4

JTAPI/TAPI support 19-4

logs 19-4

more information 19-5

using with authentication 19-3

CTI

application failure 38-10

applications 38-3

configuration checklist (table) 38-1

controlled devices 38-5

CTIManager

described 38-3

redundancy 38-10

dependency records 38-8

IP phones 38-5

list of topics

media termination points 38-4

more information 38-10

ports

described 36-22, 38-5

redundancy 38-9

route points 38-5

SIP endpoints 34-45

super provider 38-8

user groups 38-7

user management 38-7

D

date/time groups

CMLocal 5-6

described 5-6

DDI 14-17

See discard digits instructions (DDI)

dependency records

annunciator 21-5

calling search spaces 12-4

Cisco Unified IP Phone Services 29-6

conference bridge 22-19

CTI 38-8

directory numbers

described 15-12

gateways 32-18

media resource group lists 20-10

media resource groups 20-10

MTP 25-7

partitions 12-4

phones

described 36-59

system-level settings 5-19

time periods 13-3

time schedules 13-3

transcoders 23-6

device control protocols and caller identification support (table) 14-48

device mobility

described 36-46

device pools

described 5-13, 9-3

search for phones 36-57

updating 5-15

devices

accessing TFTP server 8-7

associating to an application user 18-5

associating to an end user 18-6

associating with users 18-5

conference

Cisco Conference Bridge (WS-SVC-CMM) 22-4

software 22-4

understanding 22-2

video 22-4

configuration files 9-2

CTI control 38-5

firmware loads 9-2

identifying TFTP server 8-7

MTP characteristics 25-6

support

list of topics 9-1

more information 9-5

supported 9-1

transcoders

resetting 23-6

updating firmware loads 9-3

using Cisco TFTP 8-5

using DHCP 8-5

DHCP

alarms 11-3

and devices 8-5

domain name system 11-2

migration 11-3

more information 11-3

server

configuration process 11-2

described 11-1

TFTP 11-3

dial plans

accessing gateways 32-18

dial rules

more information 16-7

overview 16-1

digital signal processor (DSP) 26-1

digital telephony protocols

BRI 33-6

described 33-5

E1 PRI 33-6

QSIG 33-6

T1 PRI 33-6

digit analysis, static

caveats 14-20

configuration tip 14-19

described 14-19

explained 14-19

Unified Communications Manager Assistant example 14-20

directed call park

described 36-46

directories button, configuring 36-58

directory

access 17-4

access for Cisco Unified Communications endpoints 17-7

configuration checklist (table) 17-2, 18-1

extension mobility 18-7

LDAP 5-16

more information 17-8, 18-8

overview 17-1

directory lookup dial rules overview 16-3

directory numbers

active check box 15-7

call forward

busy trigger 15-9, 36-42

no answer ring duration 15-9, 36-42

call forward information display 15-9, 36-40

characteristics 15-3

conference 15-10

configuration checklist (table) 15-1

dependency records

described 15-12

direct transfer 15-10

features

call forward 15-8

call waiting 15-9

listed 15-8

find all directory numbers 15-12

join 15-10

making and receiving multiple calls 15-10

managing 15-7

more information 15-13

overview 15-1

search tips 15-12

shared line appearance 15-3

shared line appearance restrictions 15-7

transfer 15-10

update directory number of all devices sharing this line check box 15-8

direct transfer

described 15-10, 36-46

discard digits instructions (DDI) 14-17

configuring 14-29

explained (table) 14-29

DND

described 36-46

DNs

See directory numbers

Drop Ad Hoc Conference service parameter 22-11

DSCP

marking 37-16

SIP 34-45

DTMF digits

SIP devices 34-15

E

E&M signaling

delay dial 33-4

immediate start 33-4

wink start 33-4

E1 CAS 33-5

E1 Primary Rate Interface (E1 PRI) 33-6

E1 Primary Rate Interface (PRI) 32-4

Effective Access Privileges For Overlapping User Groups and Roles enterprise parameter 4-12

end user

associating devices 18-6

configuration checklist (table) 18-1

described 18-1, 18-3

more information 18-8

enterprise parameters

described 5-18

Effective Access Privileges For Overlapping User Groups and Roles 4-12

user groups 4-12

expansion module

Cisco Unified IP Phone 7914 36-13

extension mobility

described 30-1

user device profile 18-7

user directory 18-7

external calls

forwarding 14-14

F

features

call park 27-1

Cisco Unified Communications Manager Assistant 31-1

Cisco Unified IP Phone Services

directed call park 27-1

extension mobility overview 30-1

music on hold (MOH) 24-1

phone button features (table) 36-29

phone login overview 30-1

fields requiring route patterns (table) 14-28

firmware loads

described 9-2

updating 9-3

Foreign Exchange Office (FXO) 32-4, 33-3

Foreign Exchange Station (FXS) 32-4, 33-3

forwarding

internal and external calls 14-14

FXO 32-4, 33-3

FXS 32-4, 33-3

G

G.711 5-10

G.723 5-10

G.729 5-10

g.clear codec

SIP trunks 34-21

gatekeepers

and call admission control (figure) 6-11

configuration checklist (table) 6-3

configuring 6-12

configuring in Cisco Unified Communications Manager 6-13, 35-7

configuring on the router 6-12

described 6-10

H.323 37-8

gateways

Catalyst 4000 Access Gateway Module 32-10

Catalyst 4224 gateway 32-10

Catalyst 6000 configuration illustrated (figure) 26-7

Catalyst 6000 FXS Analog Interface Module 32-9

Catalyst 6000 T1/E1 and Services Module 32-8

Cisco Communication Media Module 32-9

Cisco IOS H.323 devices 32-10

Cisco voice gateways 32-4

configuration checklist (table) 32-2

dependency records 32-18

H.323 devices 32-10

identifying TFTP server 8-7

models (table) 32-11

more information 32-22

overview 32-1

port types (table) 32-11

related to dial plans 32-18

signaling protocols (table) 32-11

standalone

VG200 voice 32-7

VG224 analog phone 32-7

VG248 analog phone 32-5

summary of voice gateways (table) 32-11

timer parameter for video 37-17

trunk interfaces (table) 32-11

ground-start signaling 33-4

groups, date/time 5-6

GSM 5-10

H

H.323

call processing 37-8

Cisco IOS gateways 32-10

clients 36-22

configuration notes 37-9

dynamic addressing 37-8

gateways 32-10

registering with gatekeeper 37-8

trunk interaction for video 37-16

used in voice gateways 33-1

video 37-7

hold

viewing held calls on shared lines 15-3

hold reversion

described 36-47

hookflash transfer 32-8

hub-and-spoke topology 6-1

hunting

described 14-12

example 14-13

maximum hunt timer 14-13

personal preferences 14-14

hunt lists

described 14-11

hunt group logoff notification service parameter 14-16

log out of hunt groups 14-14

log out of hunt groups softkey 14-15

non-shared-line operation 14-16

shared-line operation 14-16

hunt pilots

and automated alternate routing 14-4

described 14-12

wildcards 14-27

I

identification services

QSIG supplementary service, described 33-13

immediate divert

described 36-47

Intelligent Bridge Selection 22-16

intercom

described 36-48

internal calls

forwarding 14-14

international escape character +

benefits 14-22

configuring + 14-23

configuring \+ 14-22

gateway and trunk support 14-24

phone support 14-26

speed dial support 14-26

SRST support 14-26

String + on Outbound Calls service parameter 14-24

internet ecosystem 2-1

introduction to Cisco Unified Communications Manager 1-1

IP Phones

See Cisco Unified IP Phones

IP Phone Services

See Cisco Unified IP Phone Services

IP telephony protocols

more information 33-16

understanding 33-1

J

join

described 15-10, 36-48

party entrance tone 15-10

JTAPI

See Cisco Unified Communications Manager JTAPI

L

LDAP

described 5-16

directory

more information 17-8

overview 17-1

linear ad hoc conference linking 22-9

line groups

described 14-11

load, firmware 9-2

local route groups 14-10

locations

and call admission control (figure) 6-5

and regions 5-12

configuration checklist (table) 6-2, 7-2

described 6-4

interaction with regions 6-6

interaction with regions (figure) 6-7

used in admission control 6-1

video 37-15

logging missed calls for shared lines 15-3

log out of hunt groups

described 14-14, 36-48

softkey 14-15

loop-start signaling 33-4

M

malicious call ID

described 36-49

maximum hunt timer 14-13

media control 20-3

Media Gateway Control Protocol (MGCP) 33-2

media resource group lists

configuration checklist (table) 20-1

dependency records 20-10

described 20-8

media resource groups

configuration checklist (table) 20-1

dependency records 20-10

described 20-7

media resource manager

managing MTPs 25-3

using to manage transcoders 23-3

media resources

call control 20-3

described 20-2

management 20-1

media control 20-3

media resource group lists 20-8

media resource groups 20-7

media termination point control 20-3

more information 20-10

music on hold control 20-4

overview 20-1

unicast bridge control 20-4

media termination points

See MTP

meet-me conferences

description 22-7

initiating 22-15

limitations 22-15

party entrance tone 22-15

messages button 36-58

MGCP

BRI

call flow (figure) 32-8

configuring 32-3

described 33-2

migrating phones 36-36

missed calls

logging missed calls for shared lines 15-3

MLPP

described 5-18

Resource Priority Namespace Network Domains 34-23

SIP trunks and VoSIP 34-23

mobile connect and mobile voice access

described 36-49

modifying files 8-9

MOH

described 24-1

MOH control 20-4

monitoring and recording

described 36-49

MTP

avoiding call failure/user alert 25-7

configuration checklist (table) 25-1

control 20-3

CTI 38-4

dependency records 25-7

device characteristics 25-6

managing with media resource manager 25-3

more information 25-8

overview 25-1

planning configuration 25-6

SIP 34-3

SIP devices 34-4

supplementary services for a SIP call 34-16

system requirements and limitations 25-7

transcoding services 26-2

types (table) 25-5

understanding 25-2

using transcoders 23-3

WS-X6608 DSP service card 22-5

multisite WAN

using centralized MTP transcoding (figure) 26-4

music on hold

See MOH

N

network video 37-6

NM-HD supported gateways 26-8

NM-HDV2 supported gateways 26-8

NM-HDV supported gateways 26-8

nonlinear ad hoc conference linking 22-10

Non-linear Ad Hoc Conference Linking Enabled service parameter 22-13

normalization

calling party 14-21

description 34-10

NTP SIP 34-45

O

on-hook call transfer 36-50

overview

of Cisco Unified Communications Manager 1-1

of system configuration 3-1

P

parameters

enterprise

described 5-18

Effective Access Privileges For Overlapping User Groups and Roles 4-12

user groups 4-12

service

described 5-19

Maximum Phone FallBack Queue Depth 36-59

partitions

dependency records 12-4

examples 12-3

explained 12-1

guidelines and tips 12-3

list of topics 12-1

more information 12-4

name limitations 12-4

party entrance tone 22-15

conferences 22-15

join 15-10

path replacement

described 33-15

peer-to-peer image distribution

described 36-52

performance monitoring counters

video 37-19

personal preferences 14-14

phone button templates

7906 SCCP, default template 36-27

7906 SIP, default template 36-27

7911 SCCP, default template 36-27

7911 SIP, default template 36-27

7931, default template 36-27

7940 SCCP, default template 36-27

7940 SIP, default template 36-27

7960 SCCP, default template 36-27

7960 SIP, default template 36-27

7985, default template 36-27

analog phone, default template 36-28

ATA 186, default template 36-28

Cisco IP Communicator, default template 36-28

Cisco TelePresence, default template 36-28

conference station 7935, default template 36-28

conference station 7936, default template 36-27

IP-STE, default template 36-28

ISDN BRI Phone, default template 36-28

programmable line keys 36-30

third-party SIP device, default template 36-28

Unified Communicator SIP, default template 36-28

VGC phone, default template 36-28

VGC Virtual, default template 36-28

phone login

described 30-1

phone NTP reference

configuring for phones that are running SIP 5-6

phones

See also Cisco Unified IP Phones

administration tips 36-56

associating with users 36-56

ATA 186 39-2

button templates

default 36-27

described 36-26

guidelines 36-28

listed by model (table) 36-27

Cisco Unified IP Phone Services 29-1

common phone profiles 36-35

dependency records

described 36-59

failover and fallback 36-60

features

Cisco Unified IP 36-39

described (table) 36-29

privacy 36-39

find all phones 36-57

methods for adding 36-35

migrating 36-36

more information 36-60

prime line support for answering calls 36-50

SCCP configuration checklist (table) 36-2

search by authentication string 36-57

search by calling search space 36-57

search by call pickup group 36-57

search by common device configuration 36-57

search by description 36-56

search by device name 36-56

search by device pool 36-57

search by device protocol 36-57

search by device type 36-57

search by directory number 36-56

search by LSC status 36-57

search by security profile 36-57

search criteria 36-57

search tips 36-56

SIP configuration checklist (table) 36-2

softkey templates

add application 36-32

configure softkey layout 36-32

described 36-31

PLAR

for Cisco phones that support SIP 34-44

for Cisco Unified IP Phones that support SIP 34-44

SIP dial rules 16-6

ports

CTI

described 36-22

presentation settings

calling party 14-43

connected party 14-46

preservation of calls

explained 9-3

scenarios (table) 9-5

prime line

support for answering calls 36-50

privacy

described 36-39

private line automatic ringdown

See PLAR

profiles

Cisco IP SoftPhone 18-7

common phone 36-35

programmable line keys

overview 36-30

protocols

analog telephony 33-3

H.323 33-1

MGCP 33-2

Session Initiation Protocol (SIP) 33-3

Skinny Client Control Protocol 32-5, 33-2

Skinny Gateway Protocol 32-18

Q

QoS enforcement 20-5

QSIG

Annex M.1 33-7

basic call feature 33-9

basic call setup 33-9

call completion 33-10

call diversion (rerouting) 33-10

call transfer 33-11

Cisco Unified Communications Manager interface 33-16

compatibility with older versions (ECMA) 33-12

facility selection and reservation 33-12

identification services 33-13

message tunneling 33-7, 33-8

message waiting indication (MWI) service 33-14

overview 33-6

path replacement 33-15

SIP trunk 33-8

supplementary services

call completion (Cisco Call Back), described 33-10

call diversion (forwarding) 33-10

call transfer 33-11

identification 33-13

path replacement 33-15

tunneling over SIP trunks 34-24

Q signaling

See QSIG

quality of sound 6-1

quality report tool

described 36-52

R

redirecting dial number identification service 34-20

redundancy

CTI 38-9

CTI and Cisco Unified Communications Manager 38-9

CTIManager 38-10

regions

and call admission control 5-12

and locations 5-12

described 5-8

example (figure) 5-11

interaction with locations 6-6

interaction with locations (figure) 6-7

SIP devices with MTP 34-4

used with admission control 6-6

used with admission control (figure) 6-7

video 37-15

restriction settings

calling party 14-43

connected party 14-46

RFC4028 session timers 34-43

roles

described 4-1, 4-2

enterprise parameters 4-12

more information 4-13

overview 4-1

route groups

described 14-5

local

and called party transformations 14-10

related to dial plans 32-18

route lists

described 14-5

types, example (figure) 14-6

route patterns

closest match routing 14-16

considerations for using 14-7

described 14-7

fields in Cisco Unified Communications Manager (table) 14-28

usage 14-8

using the @ wildcard character 14-17

wildcards 14-27

route plans

and Cisco Analog Access Gateways (figure) 14-10

and Cisco Digital Access Gateways (figure) 14-9

more information 14-49

overview 14-4

report 14-49

understanding 14-1

routers, conference

hardware 22-3

routing

automated alternate

described 14-2

closest match 14-16

log out of hunt groups 14-14

time-of-day 13-1

dependency records 13-3

for end users 13-3

more information 13-4

time periods 13-1

time schedules 13-2

understanding 13-1

RSVP

call detail records 7-24

call transfer (example) 7-21

caveats 7-6

configuration checklist (table) 7-2

configuring 7-8

migrating to 7-15

MLPP support (examples) 7-23

more information 7-27

music on hold interaction (example) 7-19

overview 7-3

shared-line support (example) 7-18

troubleshooting

alarms 7-25

end-to-end RSVP 7-26

performance monitoring counters 7-24

trace 7-25

video support 37-15

S

SCCP auto-registration 10-4

search

by authentication string 36-57

by calling search space 36-57

by call pickup group 36-57

by common device configuration 36-57

by description 36-56

by device name 36-56

by device pool 36-57

by device protocol 36-57

by device type 36-57

by directory number 15-12, 36-56

by LSC status 36-57

by security profile 36-57

for all directory numbers in the database 15-12

for all phones in the database 36-57

for directory numbers 15-12

for phones 36-56

search criteria 36-57

secure tone

described 36-53

security profiles

search for phones 36-57

SIP trunk 34-7

server, Cisco Unified Communications Manager

configuring 5-3

Serviceability

and video 37-19

service parameters

Advanced Ad Hoc Conference Enabled 22-12

Automated Alternate Routing Enable 14-3

blocking transfer capabilities 35-13

call classification 35-13

CFA Destination Override 15-9, 36-41

described 5-19

Drop Ad Hoc Conference 22-11

hunt group logoff notification 14-16

Maximum Phone FallBack Queue Depth 36-59

Non-linear Ad Hoc Conference Linking Enabled 22-13

Show Line Group Member DN in finalCalledPartyNumber CDR Field 14-13

trusted relay point 20-6

service URL

described 36-53

Session Initiation Protocol (SIP)

understanding 34-1

settings

called party transformations

configuring 14-40

explained (table) 14-41

calling party transformations

explained (table) 14-38, 14-45

configuring

checklist (table) 5-1

described 5-1

connected party transformations

explained (table) 14-47

special characters 14-21

shared line appearance

active check box 15-7

described 15-3

logging missed calls to shared line 15-3

restrictions 15-7

update directory number of all devices sharing this line check box 15-8

viewing held calls on shared line 15-3

shared lines

with hunt lists 14-16

signaling protocols, gateway 32-11

SIP

3PCC 34-40

ad hoc conference settings 22-13

B2BUA 34-38

basic calls between SIP endpoints and Cisco Unified Communications Manager 34-14

call forward 34-17

call hold 34-17

call identification services 34-17

calling line and name identification presentation 34-18

call transfer 34-17

Cisco Unified Communications Manager functionality supported by phones that are running SIP 34-43

Cisco Unified Communications Manager support for Cisco SIP endpoints 34-40

configuring trunk for video calls 37-14

connected line and name identification presentation 34-19

description of Cisco Unified Communications Manager and SIP 34-2

dial plans 34-43

diversion header 34-41

DSCP 34-45

DTMF Relay calls between SIP endpoints and Cisco Unified Communications Manager 34-15

endpoints

CTI support 34-45

supplementary services 34-17

forwarding DTMF digits 34-15

functions and features in Cisco Unified Communications Manager 34-13

join header 34-42

more information 34-48

networking 34-2

network time protocol 34-45

protocol 33-3

PUBLISH

configuration tips 34-26

service parameters 34-27

REFER 34-41

remotecc 34-42

remote party ID (RPID) header 34-41

replaces and referred-by headers 34-41

replaces header 34-41

RFC3261 34-40

RFC3262 34-40

RFC3264 34-40

RFC3265 + dialog package 34-42

RFC3265 + KPML package 34-42

RFC3265 + presence package 34-42

RFC3265 + RFC3842 MWI package 34-42

RFC3311 34-40

RFC3514 34-41

RFC4028 session timers 34-43

RNDIS 34-20

service parameters 34-4

SIP PUBLISH 34-25

softkey handling 34-44

supplementary services 34-16

timers and counters 34-5

trunk configuration checklist (table) 34-1

understanding 34-1

using MTP devices 34-3

video 37-14

SIP autoregistration 10-4

SIP dial rules

dial rule parameters 16-5

dial rule patterns 16-4

overview 16-4

PLAR 16-6

SIP endpoints

overview 34-38

SIP profile

Cisco SIP endpoints 34-45

SIP trunks 34-7

SIP standards

Cisco endpoints 34-40

SIP trunks

between Cisco Unified Communications Manager 4.X and 6.X systems 34-8

MLPP for VoSIP 34-23

PUBLISH

configuration tips 34-26

QSIG tunneling over SIP support 34-24

security profiles 34-7

SIP profile 34-7

SIP PUBLISH 34-25

support for secured V.150.1 MoIP 34-23

transparency and normalization 34-10

Skinny Client Control Protocol

described 33-2

used by Cisco VG248 32-5

video 37-13

video bridging 37-13

Skinny Gateway Protocol 32-18

softkeys

log out of hunt groups 14-15

SIP 34-44

softkey templates

call states described (table) 36-33

layout (figure) 36-34

operation 36-34

SoftPhone

See Cisco IP SoftPhone

softphone 36-22

sound quality 6-1

special characters

configuring 14-21

described (table) 14-27

explained 14-27

international escape character + 14-22

speed dial

described 36-54

standards, SIP 34-40

static digit analysis

caveats 14-20

configuration tip 14-19

described 14-19

explained 14-19

Unified Communications Manager Assistant example with static digit analysis 14-20

supplementary services

initiated by SIP endpoint 34-17

supported devices 9-1

switch-based gateways 32-8

system configuration

for complete IP telephony system

overview 3-1

overview checklist (table) 3-1

more information 3-4

overview 3-1

system-level configuration settings 5-1

T

T1 CAS 33-5

T1 Primary Rate Interface (PRI) 32-4

T1 Primary Rate Interface (T1 PRI) 33-6

telephony, video 37-4

templates, phone button

7906 SCCP, default 36-27

7906 SIP, default 36-27

7911 SCCP, default 36-27

7911 SIP, default 36-27

7931, default 36-27

7940 SCCP, default 36-27

7940 SIP, default 36-27

7960 SCCP, default 36-27

7960 SIP, default 36-27

7985, default 36-27

analog phone, default 36-28

ATA 186, default 36-28

Cisco IP Communicator, default 36-28

Cisco TelePresence, default 36-28

conference station 7935, default 36-28

conference station 7936, default 36-27

default 36-27

described 36-26

guidelines 36-28

IP-STE, default 36-28

ISDN BRI phone, default 36-28

listed by model (table) 36-27

third-party SIP device, default 36-28

Unified Communicator SIP, default 36-28

VGC phone, default 36-28

VGC Virtual, default 36-28

templates, softkey

add application 36-32

configure softkey layout 36-32

described 36-31

layout (figure) 36-34

operation 36-34

TFTP

configuration checklist (table) 8-2

configuration files 9-2

customizing files 8-9

gateways 8-7

IP phones 8-8

list of topics 8-1

more information 8-9

overview 8-1

process overview for Cisco IP phones using SIP 8-3

process overview for SCCP devices 8-3

server

accessing 8-7

identifying 8-7

understanding 8-5

third-party SIP endpoints 36-21

time-of-day routing 13-1

dependency records 13-3

for end users 13-3

more information 13-4

time periods 13-1

time schedules 13-2

understanding 13-1

time periods

dependency records 13-3

explained 13-1

more information 13-4

time schedules

dependency records 13-3

explained 13-2

more information 13-4

time zones 5-6

tones 21-4

tools, administrator

BAT 40-1

CAR 40-2

Cisco Unified Serviceability 40-1

more information 40-3

overview 40-1

transcoders

configuration checklist (table) 23-1

dependency records 23-6

failover and fallback 23-5

managing with media resource manager 23-3

more information 23-7

overview 23-1

performance monitoring 23-7

resetting registered devices 23-6

troubleshooting 23-7

types in Cisco Unified Communications Manager Administration 23-4

understanding 23-2

using as MTPs 23-3

transcoding

centralized MTP and conferencing services (figure) 26-4

IP-to-IP packet 26-3

IP-to-IP packet across trunks 26-4

IP-to-IP packet and voice compression 26-3

using Cisco DSP 26-1

transfer

blocking by using service parameters 35-13

described 15-10

on hook 36-50

transformations

called party 14-36

and local route groups 14-10

calling party 14-36, 14-37

translation patterns

and called party transformations settings 14-40

and calling party presentation and restriction settings 14-43

and calling party presentation settings (table) 14-45

and connected party presentation and restriction settings 14-46

and connected party presentation settings (table) 14-47

and route plan report 14-49

non-urgent priority 14-18

urgent priority 14-18

use for failover 14-19

transparency, description 34-10

Trivial File Transfer Protocol (TFTP) 8-1

TRP

See trusted relay point

trunk interfaces

BRI 32-4, 33-6

E1 CAS 33-5

E1 PRI 32-4, 33-6

FXO 32-4, 33-3

FXS 32-4, 33-3

QSIG 33-6

signaling

E&M 33-4

ground start 33-4

loop start 33-4

T1 CAS 32-4, 33-5

T1 PRI 32-4, 33-6

trunks

associated route groups 35-13

call classification settings (table) 35-12

configuration 35-7

configuration checklist (table) 6-3, 35-1

configuring in Cisco Unified Communications Manager 6-13, 35-7

configuring on the router 6-12

configuring transfer 35-12

configuring transfer using call classification service parameter 35-13

dependency records 35-13

described 6-10

gatekeeper controlled 35-7

more information 35-14

non-gatekeeper controlled 35-8

overview 35-1

SIP, security profiles 34-7

SIP configuration checklist 34-1

transferring calls 35-12

types

H.225 gatekeeper controlled 35-8

intercluster gatekeeper controlled 35-8

intercluster non-gatekeeper controlled 35-9

overview 35-8

SIP 35-9

trusted relay point

explained 20-4

insertion 20-6

service parameter 20-6

U

unicast bridge control 20-4

user

application

associating devices 18-5

configuration checklist (table) 18-1

described 18-1, 18-2

more information 18-8

configure phone features 36-59

end

associating devices 18-6

configuration checklist (table) 18-1

described 18-1, 18-3

more information 18-8

user alert, avoiding 25-7

user directory

configuration checklist (table) 18-1

extension mobility 18-7

more information 18-8

user groups

CTI 38-7

described 4-1, 4-11

enterprise parameters 4-12

more information 4-13

overview 4-1

user licenses

third-party SIP endpoints 36-21

user management, CTI 38-7

user options

Cisco Unified CM User Options 36-59

user profiles 18-5

V

V.150.1

MoIP support over secured SIP trunks 34-23

video

alternate routing 37-15

and Serviceability 37-19

bandwidth management 37-15

bridge counters 37-20

call details records 37-20

calling routing 37-16

calls 37-4

codecs 37-5

conference control 37-17

conference devices 22-4

configuration checklist (table) 37-2

configuring SIP trunk for calls 37-14

DSCP marking 37-16

gateway timer parameter 37-17

H.323 37-7

locations 37-15

more information 37-21

network 37-6

network example (figure) 37-6

other configuration 37-16

performance monitoring counters 37-19

phone configuration 37-16

regions 37-15

RSVP support 37-15

SIP 37-14

Skinny Client Control Protocol 37-13

Skinny Client Control Protocol bridging 37-13

telephony 37-4

trunk interaction with H.323 client 37-16

understanding 37-1

video phones

Cisco Unified IP Phone 7985 36-15

viewing held calls on shared lines 15-3

voice codecs

G.711 5-10

G.723 5-10

G.729 5-10

GSM 5-10

supported by Cisco Unified Communications Manager 5-10

wideband 5-10

voice compression 26-3

voice gateways

See gateways

voice mail

configuring messages button 36-58

voice quality 6-1

VPN client

described 36-55

W

wideband 5-10

wildcards

described (table) 14-27

for hunt pilots 14-27

for route patterns 14-27

using @ in route patterns 14-17