Release Notes for Server and Mobile Editions of Cisco Unified CallConnector for Microsoft Windows 1.4
Available Languages
Table Of Contents
Overview of Changes for Cisco UCC Version 1.4
New Software Licensing Methods
Support for Multiple Languages
Support for Multiple Network Adapters
Obtaining Documentation, Obtaining Support, and Security Guidelines
Release Notes for the Server and Mobile Editions of Cisco Unified CallConnector for
Microsoft Office 1.4
First Published: April 8, 2008
OL-12462-03Contents
These release notes describe the following topics:
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Overview of Changes for Cisco UCC Version 1.4
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Overview of Changes for Cisco UCC Version 1.4
Cisco Unified CallConnector for Microsoft Windows® Version 1.4 includes updates and fixes for the Cisco UCC client, Cisco UCC server and the Cisco UCC Mobility Service.
Existing Cisco UCC users can move to the 1.4 capabilities by downloading and upgrading their Cisco UCC applications. Note the Cisco UCC Clients will need to be updated to work with the updated Cisco UCC Server components.
New Software Licensing Methods
With version 1.4, the Cisco UCC solutions support Product Authorization Key (PAK-ID) based licensing. Starting in April 2008, customers will receive a PAK-ID from Cisco when they order the Cisco UCC solution. One PAK-ID can include client, server and mobility purchases. For backward compatibility, the existing Serial Numbers continue to be supported.
The Cisco UCC Software supports the following license registration methods:
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Other Licensing Notes:
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Support for Multiple Languages
Version 1.4 supports user selectable language for the user interface. Currently five languages are supported including:
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User can select the display language during installation or at any time from the Cisco menu in the toolbar or from the Popup Languages menu option.
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The following interfaces are available in the supported languages:
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Support for Multiple Network Adapters
Additional capability has been added to handle multiple network adapters on both the client and server PCs. For the client these capabilities include:
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Cisco UCC Mobility Service
Existing Cisco UCC Server customers can add the Mobility Service by downloading and upgrading both the Cisco UCC client and server applications. As noted above, a purchased serial number will be required to beyond the trail period.
Version 1.4 includes the following fixes in the Single Number Reach and Dial-In Access functionality of the Mobility Server:
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If a voice prompt is changed then the prompt timeout need to be adjusted accordingly.
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The major features provided by the Cisco UCC Mobility Service in version 1.4 include:
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Administrative options allow for the selection of:
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Cisco UCC Server
The Cisco UCC Server now supports multiple CME/UC500 routers. Users can see the presence information and telephone status of all users across multiple locations. Please refer to the Administrator's Guides for the specific networking requirements to support multiple routers in different locations. Multiple router support includes server-side dial plan capability which needs to be configured by the administrator.
The Presence Server now displays correct telephone status when the Status window is first opened. In the previous version, this displayed idle first and then were updated as the telephone states changed. The Presence Server also supports dual-line directory numbers. This requires the administrator to download the CME configuration using the Cisco UCC Server Wizard. The Cisco UCC Server turns on the speakerphone when calls and answered or make from the Cisco UCC Client.
Existing Cisco UCC Server customers can update to the new 1.4 version by downloading and running the Cisco UCC Server installation. As noted above, the Cisco UCC Clients will also need to be updated to the 1.4 version.
Cisco UCC Client
The changes made to the 1.4 version of the Cisco UCC Client include:
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The changes made to the 1.4 version of the Cisco UCC Client include:
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Important Notes
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The Cisco UCC client requires admin or power user rights for installing and running the Cisco UCC Client on a Windows computer.
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The computer system performance and memory requirements are dependent on the number of users configured for the Cisco UCC Mobility Service. Please refer to the Unified CallConnector Mobility datasheet for details.
Several issues have been discovered with Small Business Server including activating the licenses and loading the ADO components for accessing the Cisco UCC databases. The Small Business Server is not supported for Cisco UCC Server.
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The Cisco UCC server applications, including the Mobility Service, setup UDP and TCP connections to the Cisco Unified CME and the each of the Cisco UCC clients. See the Cisco UCC Server Administrator Guide for the list of the ports that must be available for the Cisco UCC server applications to provide services. If the default port is not available, then you must change the port setting from the Cisco UCC server wizard to an available port.
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The Mobility Service requires a set of ephones with virtual MAC addresses. The number of ephones depends on the maximum number of concurrent Single Number Reach sessions multiplied by the maximum number of concurrent of reach out calls per session. Each ephone also must have three single line ephone-dns defined.
The Cisco UCC Mobility Service utilizes the Cisco UCC server RADIUS accounting server to receive the telephone status information from the Cisco Unified CME. The Cisco Unified CME must be setup to send these RADIUS messages to the Cisco UCC server.
Hardware Conference and Ad-hoc Conference. The Mobility Service utilizes the conference facilities from the Cisco Unified CME. The preferred conferencing method is hardware conferencing. Note this should be setup to support ad-hoc conferencing.
Cisco Unity Express needs to be setup with the direct transfer to voice mail script along with a dial-peer to allow calls to be send to the user's voicemail box.
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The Cisco UCC server is designed to support multiple routers. However limited testing of multiple router configurations revealed the following limitation for multiple router environments:
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The Cisco UCC Mobility Service provides support for voice prompts in multiple languages and the option of custom prompts. The available languages can be selected from the Configuration Wizard. If the desired language is not available, the administrator can select the Custom Language option. For this option all the prompt files must be manually copied over and recorded. The following limitations apply for customizing the voice prompts:
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Open Caveats
This section describes possibly unexpected behavior and describes only severity 1, 2, and 3 caveats. Severity 1 caveats are the most serious caveats; severity 2 caveats are less serious. Severity 3 caveats are moderate caveats.
This section contains the following topics:
General
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The Activation check fails and asks to re-activate the license.
Both the Cisco UCC server and Cisco UCC clients have to be registered through an activation process before they can be used. This process sends the serial number and machine information to a License server and saves an activation record on the local computer. Every time the applications are run , this activation record is checked to verify the license.
In some situations , sometimes after a PC is re-booted or if the network adapters are disabled, then this activation check fails even though the a valid license is installed on the PC. This failure has also shown up on PC with Microsoft Windows Virtual Machines or virtual adapters.
As a workaround, you can enable the network adapter and re-start the Cisco UCC application or from the Popup About dialog clear and re-apply the serial number and activate the license again.
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Co-existence issue with Skystone (stonevoice) Gateway; Related issues have been found with Office Communication Server. Overlap with Cisco UCC Server ports.
As a workaround, need to install these components on another machine.
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Cisco UCC client does not work properly with CIPC.
In the Cisco UCC Server configuration, when the CIPC is closed, the connection to the ephone is dropped. The Cisco UCC Server will try to re-establish connection every six minutes.
As a workaround, you will need to wait at least six minutes before the connection to the CIPC is restored.
CallController Server
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Cannot dial out of Cisco UCC when monitor / shared lines are in use.
When a IP Phone is configured with Shared or Monitored lines and there are call on the lines. The toolbar automatically moves to that active line and call. This means that to make a new call, you have to select an idle line and then make the call. This version has added options to screen out call control information from these lines.
Cisco UCC Clients
General
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The E-mail, SMS, and IM fields are missing from the Outlook search results.
The Cisco UCC client actions menu displays the e-mail, SMS, and IM addresses for the contacts. It returns this information from the Cisco UCC for Microsoft Office directories, but does not return this information for the results obtained from the Outlook contacts.
As a workaround, launch e-mail directly from Outlook and create contacts in the Cisco UCC for Microsoft Office directories with the e-mail, SMS, and IM information.
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Cut-through dialing is not implemented.
Cut-through dialing allows you to send DTMF digits while on a call. Cisco UCC for Microsoft Office does not support this feature.
As a workaround, use the IP phone to dial additional digits.
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Provide support for flash.
This allows you to send a hook-flash while on a call. Cisco Unified CallConnector for Microsoft Office does not support this feature.
As a workaround, use the IP phone to send the flash.
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The Cisco UCC client does not work without administrator or power user rights on the PC.
The Popup application starts some Cisco UCC for Microsoft Office applications that run as services. These can only be started under administrative rights.
As a workaround, you can set these services to start with Microsoft Windows. You must also turn off the ucc.xml parameter for the auto-starting services.
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When a caller transfers a call or a call is picked up, the caller-ID information is not updated. Cisco UCC Client -Status of recipients not updated on transfer or pickup. Cisco UCC does not display calling name during consulted or blind transfer. Cisco UCC Popup did not display correct called information Pickup and CF
As a workaround, use the IP phone caller-ID information.
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Cisco UCC-Client - Email SMS and IM fields are missing from Outlook Contacts.
As a workaround, add these contacts in the Cisco UCC Contacts window.
Toolbar
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The Call Forward button in the toolbar may not work in some conditions.
The Cisco UCC toolbar Forward feature does not consistently set the call forward on the IP phone. There is also no feedback provided on whether call forward is active on the phone.
As a workaround, use the IP phone CfwdAll Softkey to forward calls.
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The Cisco UCC telephone number Highlighter feature does not recognize all telephone numbers on the webpage.
The Highlighter feature can miss telephone numbers on the webpage. The Highlighter feature scans the webpage to determine if a string of numbers is a telephone number. If the Highlighter feature determines that it is a telephone number, it converts the number to a clickable link.
The Highlighter feature uses the Microsoft Windows dialing rules current location and the Cisco Unified CallConnector for Microsoft Office number pattern setting for that location as the first choice in the pattern detection. If the digit string starts with a plus sign (+), the Highlighter feature attempts to match the subsequent digits to the country code. If the number string has brackets or is separated by dashes, the Highlighter feature attempts to match the digit string to the available number patterns.
Because of the large variation of digit strings possible on the webpages and the variation caused by localization, the telephone number search algorithm is not always successful.
Sometimes the search algorithm has problems midpage, numbers following the problem area are then not highlighted.
As a workaround, select the number by holding down the left mouse key and dragging over the text, then click the Popup icon in the system tray.
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Cannot access some buttons on IE Toolbar in low resolution screens. Cannot re-arrange the toolbar buttons.
In low resolution screens, the all the toolbar buttons are not visible. In Outlook, the buttons that are not visible can be accessed from the pull-down arrow to the right of the toolbar.
There are no workarounds.
Popup
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Right-clicking the Cisco UCC for Microsoft Office Popup icon in the system tray sometimes beings up the Widows menu instead of the Popup menu.
As a workaround, close the Microsoft Windows menu and right-click the Popup icon.
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Sending SMS messages through using the Cisco UCC for Microsoft Office fails.
The Cisco UCC client uses the SMTP protocol to connect to a email server to send the SMS as an email message to the mobile service providers email portal. This requires that a valid email account be entered using the Options > Email Settings menu. On some PCs, this function does not work.
As a workaround, send the SMS message using your email client.
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Cisco UCC-Popup - Find Colleagues in the action menu does not work.
As a workaround, search for the colleagues in Outlook or search for the person in the status window and view the users in the group.
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Cisco UCC-Popup - Presence Status tracking the Outlook calendar setting.
There is no work around. The status change has to be made manually.
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Pause Break does not work sometimes. Pause/Break failed to bring up the Dialing Popup after overnight
As a workaround, restart the Popup applications.
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Popup does not go away after shared line picked up by another phone
As a workaround, close the Popup window manually.
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Cisco UCC Client - Popup: doesn't show lines properly
As a workaround, use the IP phone to handle the second call.
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Need indication if the person you send IM is not there
As a workaround, view the status from the Status window.
Options
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Disabling directory lookup does not turn off the search operation to the Cisco UCC for Microsoft Office directories.
Unchecking the Enable Directory Lookup checkbox under the Options tab enables you to control two operations:
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Disabling directory lookup does not disable the QuickSearch function.
There is no workaround.
Related Documentation
Obtaining Documentation, Obtaining Support, and Security Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Use this document in conjunction with the documents listed in the "Related Documentation" section.
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
© 2008 Cisco Systems, Inc. All rights reserved.
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