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Administration Guide for Cisco IP Communicator Release 7.0
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Overview of Cisco IP Communicator
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Preparing to Deploy Cisco IP Communicator
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Deploying and Updating Cisco IP Communicator
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Configuring Cisco IP Communicator
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Configuring Features and Services for Cisco IP Communicator
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Customizing Cisco IP Communicator
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Viewing Operational Information for Cisco IP Communicator
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Troubleshooting Cisco IP Communicator
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Providing Information to Users About Cisco IP Communicator
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Table Of Contents
Configuring Features and Services for Cisco IP Communicator
Adding Users to Cisco Unified Communications Manager
Telephony Features Available for Cisco IP Communicator
Phone Button Template Modification
Softkey Template Configuration
About Configuring Corporate and Personal Directories
Cisco Unified Communications Manager Integration with a Directory Server
Configuring Quick Search by Using the Directory Wizard
Configuring Quick Search Manually with Windows-Based Cisco Unified Communications Managers
Applying Dialing Rules to Quick Search Dialing
Configuring Features and Services for Cisco IP Communicator
Revised: 11/9/09After you add Cisco IP Communicator to Cisco Unified Communications Manager (formerly known as Cisco Unified CallManager), you can add users, configure telephony features, modify phone templates, and set up services for Cisco IP Communicator. You can also configure product-specific settings for Cisco IP Communicator.
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Adding Users to Cisco Unified Communications Manager
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Tip
Adding Users to Cisco Unified Communications Manager
When you add users through Cisco Unified Communications Manager Administration, you can display and maintain information about them. After they are added, users can perform these actions:
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You can add users to Cisco Unified Communications Manager by using either of these methods:
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For details about adding users, see the Cisco Unified Communications Manager Administration Guide. For details about user information, see the Cisco Unified Communications Manager System Guide.
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
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For details, see the Bulk Administration Tool User Guide at this URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_list.html
Related Topics
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Telephony Features Available for Cisco IP Communicator
After you add Cisco IP Communicator devices to Cisco Unified Communications Manager, you can add functionality to those devices. Table 5-1 lists the supported telephony features, many of which you can configure through Cisco Unified Communications Manager Administration.
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http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Table 5-1 Configuring Telephony Features Through Cisco Unified Communications Manager Administration
Client matter codes (CMC)
(SCCP phones only)
Enables a user to specify that a call relates to a specific client matter.
For more information, refer to:
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Direct transfer
(SCCP phones only)
Allows users to connect two calls to each other (without remaining on the line).
For more information, refer to Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.
Forced authorization codes (FAC)
(SCCP phones only)
Controls the types of calls that certain users can place.
For more information, refer to:
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Join
(SCCP phones only)
Allows users to join two or more calls that are on one line to create a conference call and remain on the call.
For more information, refer to Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.
Malicious call identification (MCID)
(SCCP phones only)
Allows users to notify the system administrator about suspicious calls that are received.
For more information refer to:
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Multilevel Precedence and Preemption (MLPP)
(SCCP phones only)
Provides a method of prioritizing calls within your phone system. Use this feature when users work in an environment where they need to make and receive urgent or critical calls.
For more information refer to Cisco Unified Communications Manager Features and Services Guide, "Multilevel Precedence and Preemption" chapter.
Anonymous Call Block
(SIP phones only)
Allows a user to reject calls from anonymous callers.
Cisco Unified Communications Manager Administration Guide, "SIP Profile Configuration" chapter.
Abbreviated dialing
Allows users to speed dial a phone number by entering an assigned index code (1-99) on the phone keypad.
Users assign index codes from the User Options web pages.
For more information, refer to:
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Audible Message Waiting Indicator
A stutter tone from the handset, headset, or speakerphone indicates that a user has one or more new voice messages on a line.
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For more information, refer to:
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Auto Answer
Connects incoming calls automatically after a ring or two.
Auto Answer works with either the speakerphone or the headset.
For more information, refer to Cisco Unified Communications Manager Administration Guide, "Configuring Directory Numbers" chapter.
Auto-pickup
Allows a user to use one-touch, pickup functionality for call pickup, group call pickup, and other group call pickup.
For more information, refer to:
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Barge
Allows a user to join a non-private call on a shared phone line. Barge features include cBarge and Barge.
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The phones support Barge in two conference modes:
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For more information, refer to:
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Block external to external transfer
Prevents users from transferring an external call to another external number.
For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "External Call Transfer Restrictions" chapter.
Busy Lamp Field (BLF) speed dial
Allows a user to monitor the call state of a directory number (DN) associated with a speed-dial button.
For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "Presence" chapter.
Call display restrictions
Determines the information that will display for calling or connected lines, depending on the parties who are involved in the call.
For more information, refer to:
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Call forward
Allows users to redirect incoming calls to another number. Call forward options include Call Forward All, Call Forward Busy, Call Forward No Answer, and Call Forward No Coverage.
For more information, refer to:
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Call forward configurable display
Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number.
For more information, refer to:
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Call forward destination override
Allows you to override Call Forward All (CFA) in cases where the CFA target places a call to the CFA initiator. This feature allows the CFA target to reach the CFA initiator for important calls. The override works whether the CFA target phone number is internal or external.
For more information, refer to "Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.
Call park
Allows users to park (temporarily store) a call and then retrieve the call by using another phone in the Cisco Unified Communications Manager system.
For more information, refer to:
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Call pickup
Allows users to redirect a call that is ringing on another phone within their pickup group to their phone.
You can configure an audio and/or visual alert for the primary line on the phone. This alert notifies the users that a call is ringing in their pickup group.
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup Group" chapter.
Call recording
Allows a supervisor to record an active call. The user might hear an intermittent tone (beep tone) during a call when it is being recorded.
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Monitoring and Recording" chapter.
Call waiting
Indicates (and allows users to answer) an incoming call that rings while on another call. Displays incoming call information on the phone screen.
For more information, refer to the Cisco Unified Communications System Guide, "Understanding Directory Numbers" chapter.
Caller ID
Displays caller identification such as a phone number, name, or other descriptive text on the phone screen.
For more information, refer to:
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Caller ID Blocking
Allows users to block their phone numbers or e-mail addresses from displaying on phones that have caller identification enabled.
For more information, refer to:
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Cisco Call Back
Provides users with an audio and visual alert on the phone when a busy or unavailable party becomes available.
For more information, refer to:
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Cisco Unified Communications Manager Assistant
Enables managers and their assistants to work together more effectively by providing a call-routing service, enhancements to phone capabilities for the manager, and desktop interfaces that are primarily used by the assistant.
For more information, refer to:
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Conference
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Configurable call forward display
Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number.
For more information, refer to:
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Directed Call Park
Allows a user to transfer an active call to an available directed call park number that the user dials or speed dials.
A Call Park BLF button indicates whether a directed call park number is occupied and provides speed-dial access to the directed call park number.
Note
For more information refer to Cisco Unified Communications Manager Features and Services Guide, "Call Park and Directed Call Park" chapter.
Do Not Disturb (DND)
When DND is turned on, no audible rings occur during the ringing-in state of a call.
You can configure the phone to have a softkey template with a DND softkey or a phone-button template with DND as one of the selected features.
The following DND-related parameters are configurable in Cisco Unified Communications Manager Administration:
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Cisco Unified Communications Manager Features and Services Guide, "Do Not Disturb" chapter.
Extension Mobility Service
Allows a user to temporarily apply a phone number and user profile settings to a shared Cisco Unified IP Phone by logging into the Extension Mobility service on that phone.
Extension Mobility can be useful if users work from a variety of locations within your company or if they share a workspace with coworkers.
For more information, refer to:
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Fast Dial Service
Allows a user to enter a Fast Dial code to place a call. Fast Dial codes can be assigned to phone numbers or Personal Address Book entries.
For more information, refer to:
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Group call pickup
Allows a user to answer a call ringing on a phone in another group by using a group pickup code.
For more information, refer to:
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Hold
Allows the user to move a connected call from an active state to a held state.
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Hold Reversion
Limits the amount of time that a call can be on hold before reverting back to the phone that put the call on hold and alerting the user.
Reverting calls are distinguished from incoming calls by a single ring (or beep, depending on the new call indicator setting for the line). This notification repeats at intervals if not resumed.
A call that triggers Hold Reversion also displays an animated icon in the call bubble and a brief message on the status line.
You can configure call focus priority to favor incoming or reverting calls.
For more information about configuring this feature, refer to Cisco Unified Communications Manager Features and Services Guide, "Hold Reversion" chapter.
Hunt Group
Provides load sharing for calls to a main directory number. A hunt group contains a series of directory numbers that can answer the incoming calls. When the first directory number in the hunt group is busy, the system hunts in a predetermined sequence for the next available directory number in the group and directs the call to that phone.
For more information, refer to:
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Immediate Divert
Allows a user to transfer a ringing, connected, or held call directly to a voice-messaging system.When a call is diverted, the line becomes available to make or receive new calls.
For more information, refer to:
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Immediate Divert—Enhanced
Allows users to transfer incoming calls directly to their voice messaging system or to the voice messaging system of the original called party.
For more information, refer to:
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Intercom
Allows users to place and receive intercom calls using programmable phone buttons. You can configure intercom line buttons to:
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Join Across Lines
(SCCP phones only)
Allows users to apply the Join feature to calls that are on multiple phone lines.
For more information:
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Log out of hunt groups
Allows users to log out of a hunt group and temporarily block calls from ringing their phone when they are not available to take calls. Logging out of hunt groups does not prevent non-hunt group calls from ringing their phone.
For more information
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Meet-Me conference
Allows a user to host a Meet-Me conference in which other participants call a predetermined number at a scheduled time.
For more information refer to Cisco Unified Communications Manager Administration Guide, "Meet-Me Number/Pattern Configuration" chapter.
Message waiting indicator
A light on the handset that indicates that a user has one or more new voice messages.
For more information refer to:
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Mobile Connect
Enables users to manage business calls using a single phone number and pick up in-progress calls on the desktop phone and a remote device such as a cellular phone.
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Mobile Connect and Mobile Voice Access" chapter.
Recording Tone
Indicates whether a recording tone (often referred to as a beep tone) is enabled or disabled for the phone. If the recording tone option is enabled, the phone plays the beep tone in both directions of every call, regardless of whether the call actually gets recorded. The beep tone first sounds when a call is answered.
You should notify your users if you enable this option. Default: Disabled
This option is globally enabled using the Service Parameter Configuration page in Cisco Unified Communications Manager.
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, Monitoring and Recording" chapter.
Silent Monitoring
Allows a supervisor to silently monitor an active call. The supervisor cannot be heard by either party on the call. The user might hear an intermittent tone
(beep tone) during a call when it is being monitored.Note
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Monitoring and Recording" chapter.
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Phone Button Template Modification
Phone button templates enable you to assign features to line and speed dial buttons. You should modify templates before registering devices on the network. In this way, you can access customized template options from Cisco Unified Communications Manager during registration.
You modify a template from Device > Device Settings > Phone Button Template. You assign a template to a device on the Phone Configuration window (Phone Button Template field). For details, see the Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide at this URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
The default Cisco IP Communicator template uses buttons 1 and 2 for lines and assigns buttons 3 through 8 for speed dial numbers. You access other telephony features (such as call park, call forward, redial, hold, resume, voice messaging system, conferencing, and so on) by using Cisco IP Communicator softkeys.
Related Topics
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Softkey Template Configuration
By using Cisco Unified Communications Manager, you can manage softkeys associated with applications that are supported by Cisco IP Communicator. Cisco Unified Communications Manager supports two types of softkey templates: standard and nonstandard. An application that supports softkeys can have one or more standard softkey templates associated with it. You cannot modify standard softkey templates; you can modify only nonstandard templates.
You configure softkey templates from Device > Device Settings > Softkey Template. You assign a softkey template to a device on the Phone Configuration window (Softkey Template field). For details, see the Cisco Unified Communications Manager Administration Guide and the Cisco Unified Communications Manager System Guide at this URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
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Setting Up Services
Users can click the Services button on Cisco IP Communicator to access XML applications that enable the display of interactive content with text and graphics on the Cisco IP Communicator phone screen. Examples of services include local movie times, stock quotes, and weather reports. Before a user can access these services, you must perform this procedure.
Procedure
Step 1
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For details, see Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide at this URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
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About Configuring Corporate and Personal Directories
Through Cisco IP Communicator, users can search corporate and personal directories if you integrate Cisco Unified Communications Manager with a directory server and configure the Quick Search feature.
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Directory Search Features
Table 5-2 lists the directory search features that are supported by Cisco IP Communicator.
Table 5-2 Directory Search Features Supported by Cisco IP Communicator
Corporate directory searches through the Directories button
Click the Cisco IP Communicator Directories button, or enter a shortcut (Ctrl + D), and then choose the directory from the phone screen menu.
If necessary, integrate Cisco Unified Communications Manager with a directory server; no additional configuration is required.
Corporate and personal directory searches through the Quick Search feature
Cisco IP Communicator (right-click > Quick Search), or enter a shortcut (Alt + K).
This feature is specific to Cisco IP Communicator.
Use the Cisco IP Communicator Directory Wizard to configure the Quick Search feature (and the Dialing Rules feature).
Users can create personal directories by subscribing to the Personal Address Book service from the User Options web page.
Personal directory searches through the Services button
Click the Cisco IP Communicator Services button, or enter a shortcut (Ctrl + R)1 , and then choose the Personal Address Book service from the phone screen menu.
Users create personal directories by subscribing to the Personal Address Book service from the User Options web page.
1 In all releases prior to Release 2.0, this keyboard shortcut is Ctrl + V
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Cisco Unified Communications Manager Integration with a Directory Server
To allow searches against corporate and personal directories through the Cisco IP Communicator Directories button, integrate Cisco Unified Communications Manager with a directory server (if necessary). You might have already completed this task to support other phone devices in your network.
For details, see the Installing the Cisco Unified Communications Manager Customer Directory Configuration Plugin at this URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_installation_guides_list.html
This document guides you through the process of integrating Cisco Unified Communications Manager with Microsoft Active Directory and Netscape Directory Server.
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How to Configure Quick Search
Quick Search allows users to search one or more directories (corporate and personal address books) with a single search command.
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You can set up Quick Search to function in these ways:
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Use the Cisco IP Communicator Directory Wizard to configure Quick Search. The Directory Wizard creates an XML configuration file (LdapDirectories.xml) that tells Cisco IP Communicator which Lightweight Directory Access Protocol (LDAP) directories to search.
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Manually create a custom Quick Search configuration file that tells Cisco IP Communicator which LDAP directories to search.
Cisco IP Communicator downloads the LdapDirectories.xml file at startup and saves the list of specified LDAP directories. When a user invokes the Quick Search feature, Cisco IP Communicator searches the specified LDAP directories, stopping at the first directory where one or more matches are found. Therefore, if you specify two directories, and the search string is matched in the first directory, the second directory is not searched regardless of whether or not it contains matching entries.
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Configuring Quick Search by Using the Directory Wizard
Use this procedure only if you are setting up Quick Search to access a personal or a corporate directory for all Cisco IP Communicator devices that exists on the Cisco Unified Communications Manager server. Otherwise, follow the procedure to configure Quick Search manually on a Windows-based Cisco Unified Communications Manager.
Before You Begin
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http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278468661.
It is located inside the zipped folder with your build.
From the Zip file:
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Restrictions
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Procedure for Linux-based Cisco Unified Communications Managers
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Procedure for Windows-based Cisco Unified Communications Managers
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Based on the information that you entered, the Directory Wizard creates directory and/or Dialing Rules configuration files and stores these files in the appropriate location on the server so that Cisco Unified Communications Manager can access them.
Tips for Configuring Directory Wizard on Windows-based Cisco Unified Communications Manager
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Configuring Quick Search Manually with Windows-Based Cisco Unified Communications Managers
You must manually create the Quick Search configuration file if either of these situations apply:
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Before You Begin
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http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278468661.
It is located inside the zipped folder with your build.
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Procedure
Step 1
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Specifying User Authentication Information for Quick Search with Windows-Based Cisco Unified Communications Managers
Cisco Unified Communications Manager uses an LDAP directory to store authentication and authorization information. Authentication establishes the right of the user to access the system and identifies the telephony resources that a user is permitted to use, such as a specific telephone extension.
To configure Quick Search, you must decide how user authentication is going to work. (This is true whether you configure Quick Search through the Directory Wizard or through manual methods.)
These are your options:
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This approach allows Quick Search to search corporate and personal directories even when the user does not specify any credentials in Cisco IP Communicator.
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With this approach, you must provide users with their user ID and password and tell them to enter this information in Cisco IP Communicator (right-click > Preferences > Directories tab). If user authentication credentials are not specified either in the Quick Search configuration file or the Directories tab, the feature will not function properly.
Implementation Tips
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Applying Dialing Rules to Quick Search Dialing
The Cisco IP Communicator Dialing Rules feature applies pre-established dialing rules stored in Cisco Unified Communications Manager to Quick Search phone numbers. Before you can use the Cisco IP Communicator Dialing Rules feature, make sure that you set up dialing rules in your Cisco Unified Communications Manager cluster. You have these options:
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A route pattern comprises a string of digits (an address) and a set of associated digit manipulations that route calls to a route list or a to gateway. Route patterns provide flexibility in network design. They work with route filters and route lists to direct calls to specific devices and to include, exclude, or modify specific digit patterns.
You configure route patterns as follows:
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Application dialing rules automatically strip numbers from or add numbers to telephone numbers that the user dials. For example, the dial rules automatically add the digit 9 in front of a 7-digit telephone number to provide access to an outside line.
You configure application dialing rules as follows:
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If you are using application dialing rules instead of a route pattern, you must set up a configuration file that tells Cisco IP Communicator where to find the dialing rules stored in Cisco Unified Communications Manager. To set up the Dialing Rules file, launch the Cisco IP Communicator Directory Wizard, and follow the relevant steps. The wizard can help you configure the Quick Search feature and Dialing Rules.
Tip
For details about route plan options, see the Cisco Unified Communications Manager System Guide and the Cisco Unified Communications Manager Administration Guide at this URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
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Configuring Quick Search to Access a Personal Address Book with Windows-Based Cisco Unified Communications Managers
Personal Directory provides a personal address book that is stored in the Cisco Unified Communications Manager LDAP directory. Personal directory also provides these features:
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If properly configured, Quick Search searches against the Personal Address Book for the user first and against a corporate directory second. Quick Search stops at the first directory where it finds a match.
Procedure
Step 1
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For details, see the Cisco Unified Communications Manager Administration Guide at this URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
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